HANOI OPEN UNIVERSITY

FACULTY OF TOURISM

TOUR GUIDING SKILL

Hotel check – in

Professor : Ms. Bui Ha Linh

Class : A3K29
Group : 06
Students : Nguyen Thi Phuong Anh (Leader)
Le Thu Trang
Cao Luong Bao Ngoc
Vu Thi Ngoc Anh
Pham Thi Thao
Le Thanh Tung
Le Dinh Quy
 Do Tien Dat

Hanoi, 2023
CONTENTS

ROOMING LIST....................................................................................................3

INFORMATION.....................................................................................................5

A. ĐỒNG HỚI – SAIGON QUANG BINH HOTEL...........................................5

I. Saigon Quang Binh Hotel..................................................................................5

II. Room system of Saigon Quang Binh Hotel......................................................7

III. General rules....................................................................................................9

B. HUẾ – HUONG GIANG RESORT HOTEL & SPA...................................10

I. Huong Giang Resort Hotel & Spa....................................................................10

II. Room system of Huong Giang Resort Hotel & Spa.......................................12

III. General rules..................................................................................................13

C. ĐÀ NẴNG – CICILIA DANANG HOTELS & SPA.....................................14

I. Cicilia Danang Hotels & Spa...........................................................................14

II. Room system of Cicilia Danang Hotels & Spa..............................................17

III. Policies and rules...........................................................................................20

SCENARIO............................................................................................................21

References..............................................................................................................27

TASKS....................................................................................................................28

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3
ROOMING LIST
Note: The name highlighted in red will be the group leader, responsible for receiving
and keeping the room key.
Ord Room Room
ID Number Name D.O.B Sex
No. Type No.
1 21460100001 Đỗ Xuân An 24/02/2003 Nữ
Triple
2 21460100008 Đinh Thị Vân Anh 21/11/2003 Nữ 201
Room
3 21460100011 Đoàn Thị Hồng Ánh 29/06/2003 Nữ
4 21460100022 Nguyễn Phi Anh 28/06/2003 Nam
Triple
5 21460100025 Đỗ Tiến Đạt 30/11/2003 Nam 202
Room
6 21460100027 Nguyễn Tuấn Anh 11/10/2003 Nam
7 21460100031 Nguyễn Phương Anh 28/11/2003 Nữ
Triple
8 21460100034 Đoàn Thị Tú Anh 01/01/2003 Nữ 203
Room
9 21460100041 Nguyễn Thị Phương Anh 11/07/2003 Nữ
10 21460100044 Nguyễn Hải An 06/10/2003 Nam Twin
204
11 21460100047 Trần Duy Anh 07/08/2003 Nam Room
12 21460100052 Trịnh Thị Phương Anh 02/08/2003 Nữ
Triple
13 21460100055 Nguyễn Kim Anh 04/05/2003 Nữ 305
Room
14 21460100058 Vũ Thị Ngọc Ánh 01/12/2003 Nữ
15 21460100060 Nguyễn Thị Châm 05/09/2003 Nữ
Triple
16 21460100063 Hà Linh Chi 09/06/2003 Nữ 306
Room
17 21460100067 Ngô Thị Kim Chi 11/08/2003 Nữ
18 21460100079 Trần Hà Chi 18/05/2003 Nữ
Triple
19 21460100086 Nguyễn Quỳnh Diễm 26/02/2003 Nữ 307
Room
20 21460100093 Hoàng Hải Hà 14/08/2003 Nữ
21 21460100098 Nguyễn Ngọc Duy 18/08/2003 Nam Double
403
22 21460100103 Trần Minh Đức 29/12/2003 Nam Room
23 21460100107 Nguyễn Thị Giang 27/02/2003 Nữ
Triple
24 21460100115 Nguyễn Thái Hà 01/06/2003 Nữ 405
Room
25 21460100119 Nguyễn Thị Thu Hằng 15/02/2003 Nữ
26 21460100122 Dương Việt Hoàng 30/12/2003 Nam
Triple
27 21460100126 Nguyễn Hải Hùng 08/07/2003 Nam 408
Room
28 21460100134 Nguyễn Đăng Khoa 19/01/2003 Nam
Service vouchers that the tour company will send to the hotel
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5
INFORMATION
A. ĐỒNG HỚI – SAIGON QUANG BINH HOTEL
I. Saigon Quang Binh Hotel
Located in the center of Dong Hoi City, near Nhat Le River, Saigon Quang Binh
Hotel is a 4 – star hotel, consisting of 95 bedrooms with international standards
managed by Saigon tourists, that is designed with luxury and comfort in mind.
From the hotel, with just a few steps, you can visit famous landmarks such as
the Mother Suot monument, museums, shopping malls, Dong Hoi market... Saigon
Quang Binh Hotel is only a short distance from Dong Hoi Airport 7 km and the
central station 3 km, convenient for your travel.
The hotel offers high-grade products and services: Hotel, Restaurant, Bar, Gym,
Massage and karaoke, Swimming pool, Tennis court, Air ticket office,
Transportation, Meeting room (from 16 to 400 seats)…

Saigon Quang Binh Hotel

With its convenient location, tourists can visit many other famous places
near/convenient to visit from Saigon Quang Binh Hotel:
 Phong Nha Discovery (about 45 km away) coming to Quang Binh without
visiting Phong Nha Cave is truly a mistake. This is a famous tourist area not
only with caves of majestic natural beauty but also with entertainment services
such as rowing. Excursions, cave exploration, cable cars.
 Quang Phu Sand Dunes (about 10 km away) is a beautiful dune, attracting
tourists with the golden beauty and shimmer of sand under the sun. In addition,
you can participate in games such as racing and sand skiing.

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  Tien Son Cave is famous for being a cave blessed with natural beauty from
stalactites and rock blocks. This hot place attracts many adventurous tourists
who love to explore.
The restaurant system is on the campus of Saigon Quang Binh Hotel. It
introduces a variety of cuisines with fresh, seasonal local ingredients that will bring
an unforgettable culinary experience.
 Orient Restaurant has a beautiful view of Nhat Le River and serves a buffet
breakfast as well as lunch and dinner with the menu provided. Indulge in fine
dishes prepared by our talented chefs and enjoy the beauty of Nhat Le River.
 Coffee Lounge: With melodious music from the high-end of the region, the
Coffee Lounge located on the ground floor is the ideal meeting place for
relaxing coffee, afternoon tea, or partner appointments.
 Saigon Garden Cafe: With a beautiful view of Quang Binh Quan Gate,
Saigon Garden café has a luxurious and delicate Decoration. It is great when
enjoying coffee or sipping afternoon tea and watching the sunset.
In addition, Saigon Quang Binh Hotel provides event and conference facilities,
making it suitable for business meetings, conferences, and special events.
Saigon Quang Binh Hotel brings the leading services from banquets to small
conferences. There is a Conference Hall with over 360 sqm of space, with a capacity
of 300 guests, and 3 small meeting rooms overlooking Nhat Le River, serving an
extensive mid-hour tea party menu.
To make your stay more comfortable, the hotel provides other convenient
services such as a hot tub, outdoor swimming pool, sports playground, spa services,
gym, sauna, bathroom steam, 24-hour housekeeping, postal services, air ticket
reservation, hotel room booking, car rental, currency exchange, laundry service, tour
desk, beauty service, restaurant, bar, and cafe.
With modern amenities and good service, Saigon Quang Binh Hotel will be a
great choice for your trip.

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 What’s around the hotel?

Attractions Restaurants and coffee shops

● Me Suot statue – 200m

● Nhat Le Bridge – 700m ● Sabochi Restaurant – 1,5km
● Vincom Plaza Dong Hoi – 250m ● Cafe QB – 700m
● Dong Hoi Market – 450m ● Beer bus – 350m
● Bao Ninh sand dunes – 2,8km

Beaches in the area Top places to visit

● Nhat Le Beach ● Ho Chi Minh Square – 500m

● Bao Ninh Beach ● Tam Toa Church – 3km
● Dong Hoi ancient citadel – 180m

II. Room system of Saigon Quang Binh Hotel

Saigon Quang Binh Hotel consists of 95 bedrooms fully equipped with
luxurious style and class including free wifi, TV, cable TV, tea/coffee-making
facilities, and a private bathroom with shower.

Price
Room category Detail
(VND)
Deluxe City View ROOM DETAIL
● Quantity: 2 Adults and 2 Children
● Size: 32 m²
● Bed type: 1 Double Bed or 2 Single Bed
● View: City
AMENITIES
700.000
Tea/Coffee, Cable channels, Mini bar, Air
conditioning, Hair dryer, LCD TV, Safe,
Bathtub/Shower, Free Wi-Fi, room service all the
time, Bathrobes and slippers, Free mineral water,
tea and coffee in the room.

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 Deluxe River View ROOM DETAIL
● Quantity: 2 Adults and 2 Children
● Size: 32 m²
● Bed type: 1 Double Bed or 2 Single Bed
● View: River
AMENITIES
830.000
Tea/Coffee, Cable channels, Mini bar, Air
conditioning, Hair dryer, LCD TV, Safe,
Bathtub/Shower, Free Wi-Fi, room service all the
time, Bathrobes and slippers, Free mineral water,
tea and coffee in the room.

Executive Suite ROOM DETAIL

● Quantity: 2 Adults and 2 Children
● Size: 64 m²
● Bed type: 1 Double Bed or 2 Single Bed
● View: River
AMENITIES
Tea/Coffee, Cable channels, Mini bar, Air
conditioning, Hair dryer, LCD TV, Safe,
1.590.000
Bathtub/Shower, Free Wi-Fi, room service all the
time, Bathrobes and slippers, Mini Fridge, Free
for mineral water, tea and coffee in the room,
room including living room and separate bedroom.

III. General rules

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 Check – in time: 14:00 | Check – out time: 12:00
 Require ID card or passport to check – in
 No age requirement
 Pets are not allowed
 Room rates include breakfast: Children's breakfast is not included when
staying in the same room as an adult.
 Suitable for children of all ages
 The property does not have cribs/cots for babies
 18 year – old will be charged as adults
 Prices for extra beds are not included in the total price and need to be paid
separately during the stay. The number of subs allowed depends on your
preferences. All extra beds are subject to availability.
 Payment in cash or online transfer.

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B. HUẾ – HUONG GIANG RESORT HOTEL & SPA
I. Huong Giang Resort Hotel & Spa
Hương Giang Resort Hotel & Spa is a well – known resort located in the center
city of Hue (at 51 Le Loi Street, Hue City, Thua Thien Hue Province), which is in the
central region of Vietnam. It is situated on the poetic banks of the picturesque Hương
(Perfume) River, offering a serene and tranquil environment.

Hương Giang Resort Hotel & Spa

The Hotel is a superb place for tourists to contemplate the panorama of the
beautiful city of Hue and visit the historical monuments, places of tourist interest, and
famous landscapes of the Charming Hue Ancient Capital.
With a relatively favorable geographical location in Hue city, from the Hotel,
visitors can easily move to other famous tourist destinations in Hue:
 Perfume River
 The Imperial Citadel of Hue (2.4 km away)
 Thien Mu Pagoda (6.4 km away)
 Tu Đuc Mausoleum (6.4 km away)
 Phu Bai International Airport (15 km away)
 Hue Night Walking Street (350m away)

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 Huong Giang Resort Hotel & Spa offers a range of comfortable and well –
appointed guest rooms and suites. Many of the rooms have balconies or terraces with
views of the river or the resort's gardens.
With a large space, Huong Giang Resort Hotel & Spa provides a system of more
than 165 comfortable and luxurious rooms, adding a variety of convenient
accommodation services to meet the needs of tourists when visiting and relaxing.

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 Amenities in – room of Hương Giang Resort Hotel & Spa
Parking Entertainment and Family Services
 Free parking lot  Karaoke
 Private and safe parking area  Free cable TV

Outdoor Services Cleaning services

 Outside BBQ  Clean the room every day
 Balcony, terrace, rooftop  Laundry
 Garden & Trees  Dry cleaning
Besides that, the Hotel features a range of amenities, including a big outdoor
swimming pool, a fitness center, and a relaxed spa offering traditional Vietnamese
and international treatments, a luxurious bar, a superb restaurant... There are also
activities such as tennis, biking, and boat trips available.
In addition, Hương Giang Resort provides event and conference facilities,
making it suitable for business meetings, conferences, and special events. These
facilities are equipped with different kinds of modern amenities.
The resort boasts multiple dining options, including superb restaurants serving
Vietnamese and international cuisine. Guests can savor a variety of dishes while
enjoying scenic Perfume river views.
Some renowned restaurants and coffee shops near the Hotel for guest
experiences:
 Maison Trang (450m far away): Delicious, fresh food. The servings are
large and so cheap. Give you free tropical fruit after your meal. The
restaurant has a lovely atmosphere and surroundings. The service is very
friendly and helpful.
 Madam Thu Restaurant – Taste of Hue (260m far away): a restaurant
serving good local food with a young crew providing excellent services, and
adding complimentary drinks and food.
 Hẻm Sweet Sauce (900m away): The service is quick and the staff can
speak English, easy to place an order because different kinds of “Chè” are
prepared and displayed under the “neon” sign.

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 In general, Hương Giang Resort is known for its warm and hospitable staff who
aim to make guests' stays enjoyable and memorable. Promising to bring visitors
wonderful experiences.

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II. Room system of Huong Giang Resort Hotel & Spa
Price
Room category Detail
( VND)
Deluxe Garden ROOM DETAIL
 Quantity: 2 Adults + 1 Children
 Size: 30 m²
 Bed type: 1 Double or 2 Single
759.134
 View: Garden
AMENITIES
Bathtub, international phone, desk, hair dryer,
satellite TV, tea & coffee, safe, refrigerator
Deluxe River ROOM DETAIL
 Quantity: 2 Adults + 1 Children
 Size: 32 m²
 Bed type: 1 Double or 2 Single
886.580
 View: River
AMENITIES
Bathtub, international phone, desk, hair dryer,
satellite TV, tea & coffee, safe, refrigerator
Family ROOM DETAIL
 Quantity: 4 Adults + 1 Children
 Size: 60 m²
 Bed type: Connecting room includes 1 Double
1.634.632
and 2 Single
AMENITIES
Bathtub, international phone, desk, hair dryer,
satellite TV, tea & coffee, safe, refrigerator
Junior Suite ROOM DETAIL
 Quantity: 2 Adults + 1 Children
 Size: 60 m²
 Bed type: Double or 2 Single
1.634.632
AMENITIES
Bathtub, international telephone, desk, room
including living room and separate bedroom, hair
dryer, satellite TV, tea & coffee, safe, refrigerator
Executive Suite ROOM DETAIL
 Quantity: 2 Adults + 1 Children
 Size: 70 m²
 Bed type: Double
2.022.000
AMENITIES
Bathtub, international telephone, desk, room
including living room and separate bedroom, hair
dryer, satellite TV, tea & coffee, safe, refrigerator
III. General rules
15
 Check – in time: 14:00 | Check – out time: 12:00
 Pets are not allowed
 Deposit in advance to reserve the apartment
 Suitable for all children of all ages
 The property does not have cribs/cots for babies
 Accept payment in cash or online transfer
 Please clean up, wash dishes, and kitchen utensils, and put them in the correct
place. In case you do not clean, an additional fee of 200,000 VND/time will
be charged.

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C. ĐÀ NẴNG – CICILIA DANANG HOTELS & SPA
I. Cicilia Danang Hotels & Spa
As a brand formed from passion and dedication, Cicilia Hotels & Spa was born
with the desire to bring global travelers complete, memorable experiences that exceed
all standards level. With careful investment and attention to every small detail, Cicilia
Hotels & Spa is one of the few international 4 – star hotels with a sophisticated and
novel style. The intersection of modern and classic styles has created a truly different
Cicilia in the heart of the city. To meet all needs and provide truly perfect vacations,
Cicilia Hotels & Spa will serve you 24/7.

Cicilia Danang Hotels &Spa

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 At Cicilia, every day you can relax and enjoy coffee, and premium cuisine at the
hotel's high – class restaurant system, sunbathe and swim in two infinity pools with
sea and city views; Or admire the sunrise every morning; Enjoy absolute relaxation at
Cicilia Spa or exercise at the modern, comfortable Gym. In particular, with a team of
staff who are always attentive, professional, and knowledgeable about psychology
and customer service, you will feel like you are the happiest guest.

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 What’s around the hotel?
Attractions Restaurants and coffee shops
● Upside Down World Danang – 1.4 km
● Love Lock Bridge Da Nang – 2.2 km ● Wanderlust Coffee & Cocktail Bar – 100m
● Dragon Bridge – 2.4 km ● RestaurantRoots – Plants – based café – 100m
● Sun World Asia Park – 2.5 km
● Han River Park – 2.5 km

Beaches in the area Top places to visit

● My Khe beach – 200 m ● Cham Sculpture Museum – 2.7 km
● Bac My An Beach – 750 m ● Han River Bridge – 3.1 km
● Non Nuoc Beach – 4.4 km ● Thuan Phuoc Field – 6 km

Nearest airport

● Da Nang International Airport – 4.4 km

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 Facilities and amenities included
Bathroom Bedroom FB
● Toilet paper ● Bedspread ● Wine/champagne
● Towel ● Closet ● Surcharge
● Bidet ● Children's meals
● Towels/Bed linens ● Surcharge
(surcharge) ● Special diet menu
● Sandal (on request)
● Private bathroom ● Bar (snacks)
● Toilet ● Bar
● Free toiletries ● Minibar
● Bathrobe ● Restaurant
● Hairdryer
● Shower

Cleaning service Media & Technology Security

● Clean the room every ● Flat screen TV ● Fire extinguisher
day ● Cable television ● Fire alarm
● Trouser ironing board ● Satellite ● Security alarm
● Surcharge ● Phone ● Padlock opens with
● Ironing service ● television card
(ironing) ● 24/7 security
● Surcharge ● Safe vault
● Dry cleaning
● Surcharge
● Laundry
● Surcharge

1st outdoor swimming pool 2nd outdoor swimming pool

● Free of charge! ● Free of charge!
● Open all year round ● Open all year round
● Swimming pool with ● Swimming pool with
view view
● Pool toys ● Pool toys
● Pool/beach towels ● Pool/beach towels
● Pool bar

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II. Room system of Cicilia Danang Hotels & Spa
Price
Room category Detail
( VND)
ROOM DETAIL
● Quantity: 2 Adults
● Size: 110 m²
● Bed type: 1 King Bed
7.125.000
● View: Ocean
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
Penthouse Two-Bedroom tea & coffee, safe, slippers, toiletries, towels.

Duplex Suite ROOM DETAIL

● Quantity: 2 Adults
● Size: 70 m²
● Bed type: 1 King Bed or 2 Double bed
3.250.000
● View: City
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels.

Junior Ocean View Suite ROOM DETAIL

● Quantity: 2 Adults + 1 Kid (0 – 11 years)
● Size: 40 – 45 m²
● Bed type: 1 King Bed
3.000.000
● View: Sea
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels.

Family Two Bedroom ROOM DETAIL

Suite Ocean View ● Quantity: 2 Adults + 1 Kid (0 – 11 years)
● Size: 70 m²
● Bed type: 1 King Bed & 1 queen bed
3.350.000
● View: Ocean
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels.

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 Deluxe Triple ROOM DETAIL
● Quantity: 2 Adults
● Size: 40 m²
● Bed type: 3 Single bed
3.750.000
● View: Sea (partial view)
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels.

Family Suite King ROOM DETAIL

● Quantity: 2 Adults + 1 Kid (0 – 11 years)
● Size: 70 m²
● Bed type: 1 King Bed & 1 queen bed
4.500.000
● View: Outdoor
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels.

Deluxe Partial Ocean ROOM DETAIL

View Double Room ● Quantity: 2 Adults + 1 Kid (0 – 11 years)
● Size: 40 m²
● Bed type: 1 King Bed
● View: Sea (partial view) 5.200.000
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels

Deluxe Double Partial ROOM DETAIL

Ocean View ● Quantity: 2 Adults + 1 Kid (0 – 11 years)
● Size: 40 m²
● Bed type: 1 Queen bed
4.000.000
● View: Sea
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels

Deluxe Double City View ROOM DETAIL 1.500.000

● Quantity: 2 Adults
● Size: 25 m²
● Bed type: 1 King Bed
● View: City
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 AMENITIES
Air conditioning, bathtub, hair dryer, electric
kettle, tea & coffee, safe, slippers, toiletries

Deluxe Twin City View ROOM DETAIL

● Quantity: 2 Adults
● Size: 25 m²
● Bed type: 2 Single Bed
1.500.000
● View: City
AMENITIES
Shower, bathtub, desk, hair dryer, electric kettle,
tea & coffee, safe, slippers, toiletries, towels

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III. Policies and rules
● Children's policy
- Suitable for children at all age.
- Above 12 year – old will be charged as adults.
● Checking policy:
- Check – in: From 2:00 PM to 12:00 AM
- Check – out: From 1:00 AM to 12:00 PM
● Others:
- Pets are not allowed
- Accepted payment methods:

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SCENARIO
Tour Guide: TG
Receptionist: R
Guest: G
Doorman: DM
1. Before arriving at the hotel (short break, checking room, short
introduction about hotel, rooms, and itinerary)
Checking room
Ngọc: Good afternoon, is it the Saigon Quang Binh Hotel?
Phương Anh: Good afternoon Miss, My name is Choco, and I’m the receptionist at
Saigon Quang Binh Hotel.
Ngọc: Hi, Choco. I’m Ngọc and I have a reservation for today under the name of the
FOT travel agency. I want to know if all the rooms that I booked are available now.
Phương Anh: Yes, Ms. Ngọc, right? Is your reservation number SQB2003?
Ngọc: Yes, that’s right
Phương Anh: Your reservation consists of 28 people with 10 rooms in total.
Ngọc: Yes, can you read for me the types of rooms again?
Phương Anh: Sure, 1 Twin room, 1 Double room, and 8 Triple rooms. Is that
correct?
Ngọc Yes, it’s true.
Phương Anh: Your rooms are all available. You can come to check in right now or
later. But please remember to arrive before 5 pm.
Ngọc: OK, thank you. We will be there in 15 minutes.
Phương Anh: Thank you so much. Hope to see you soon.
Wake up and warm up
Ngọc: Excuse me, ladies and gentlemen. I have good news for you! In only 15
minutes more we will arrive at the hotel. Are you tired?
Tourists: Yes, we are so exhausted.
Ngọc: Do you want to hear a song from me? I think it would help you stay awake.
Tourists: Wow!! Amazing, You can sing?
Ngọc: *Ngọc sings Until I Found You

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Tourists: *sing along *clapping *screaming Oh my god, is she a singer???
Itinerary
Ngọc: So, Tonight our group will stay at Saigon Quang Binh Hotel – one of the most
famous 4 – star hotels in Dong Hoi City. The hotel offers a lot of wonderful services
such as a Fitness center, Luxury spa, swimming pool - of course, and tennis court. In
addition, This hotel is very close to the beach, only 3 kilometers, about 4 minutes
drive.
Ánh: Excuse me? How can we get to the beach?
Ngọc: Oh, thank you Ms. Ánh for your question. How can we get to the beach, right?
Well, you can book a taxi if you wanna go on your own. Or you can go to the coast
with other tourists by the hotel’s electric bus, and it’s free.
Ánh: Oh, really?!! Sounds interesting! Thanks.
Quý: I have a question too. What can we do to entertain around the hotel?
Ngọc: From the place, you can visit a lot of attractions like the Mother Suot
Monument, Quang Binh General Museum, shopping malls, Dong Hoi market, etc.
Quý: Wow! Seems interesting!
Ngọc: For your information, many celebrities choose this hotel to stay in. For
example, actress Phuong Anh or do you know the famous male idol Tung. They both
stayed in the hotel on their world tour recently. After settling down in your room, we
will have dinner at 6 p.m and then go for a ride along the coast, and try out many
specialties of Quang Binh, sounds exciting right? But at 9 pm, we will go back to the
hotel because we still have a big day tomorrow. That is about our itinerary in the
evening. Are you all clear? Do you have any questions?
Tourists: Wow, sounds exciting!
2. When the coach arrives at the hotel. (notices abt luggage, trash,
restroom, rooming list, room leader, escort to the lobby)
Tùng: Okay everyone, we’re here at the Hotel. Will you please stand up, the driver
will give you your personal belongings, and then we’ll go inside the lobby. And
before that, please pick up garbage to help our driver clean the coach. OK. Let’s
follow me.
(IN THE LOBBY)

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Tùng: While me and Mr. Quy leader checking in you can all sit here and wait for us.
Just one moment.
Tùng: Mr. Quy, do you have all the ID cards?
Mr.Quy: Yes, I already have everyone’s ID card.
Thảo: Hello, good afternoon sir, welcome to Saigon Quang Binh Hotel. May I help
you?
Tùng: Hi, It’s me, Tùng. I just called you earlier.
Thảo: Oh hi Sir, May I have your group passport or ID card, please
Mr.Quy: Okay here you are.
Thảo: Thank you, sir. Your reservation has 10 rooms, is that correct?
Tùng: Yes, that's right.
Thảo: Okay, would you like to pay in cash or by credit card?
Mr. Quy: Credit card, here it is.
Thảo: Thank you, just for a moment. OK! Here is your key card. Your group is on
the second, third, and fourth floors. Your room number is on the card. Everything is
done, your rooms are waiting for you.
Tùng: What about the buffet breakfast?
Thảo: Oh, Your breakfast is served from 7 a.m to 9:30 a.m in the ground floor
restaurant, on the right side of the lobby.
Tùng: Okay thanks. Can you help us with our belongings?
Thảo: Sure, may you give all your belongings to our bellman? Please tell him which
floor the suitcase belongs to so he can help you.
Tùng: I got it, thank you
Thảo: You are welcome Misters, if you have any questions please let me know.
Enjoy your stay at Saigon Quang Binh Hotel!
3. In the lobby (give key room, meeting time)
Give key room, checking list
Tùng: Attention please ladies and gentlemen, now I have all the room key needed
here. Firstly, I would like to invite the leader of the rooms like I announced before to
meet me. This is your room card, please keep it safe with you and your room number
is on the card.
Give meeting point and time
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Tùng: Alright, all the room leaders have received the cards. And before everyone
goes to their rooms and rest, please remember that we will gather here at 6:50 pm to
have dinner.

4. Arrangement for Porter service (notice for the doorman)

Quý: Sir, is this all?
Tùng: Yes, we have 28 suitcases in total. This is our rooming list. The first 10 ones
are on the second floor. These 7 suitcases are on the third floor. And the rest is on the
fourth floor. Oh, be careful with the pink and purple ones, they are fragile.
Quý: Yes, I got it, I will bring them up right now sir.
5. Arrangement of wake-up call (set up with receptionist, 6h wake up, 7h
breakfast, 8h go)
Tùng: Excuse me, do you have the wake-up call service?
Thảo: Yes, of course. When do you want me to call you sir?
Tùng: Well, we have to set off at 8 pm so I think a call at 6 am is perfect.
Thảo: May I know your room number sir?
Tùng: Oh I thought you still remember. We are a group, you have the rooming list
right? Under the name of FOT travel agency?
Thảo: Oh, yes mister. I’m sorry. So tomorrow at 6 am, we will call your group of 28
people. Is that correct?
Tùng: Great, thank you
Thảo: You’re welcome.

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 References
1. saigonquangbinhhotel.com
2. huonggianghotel.com.vn
3. ciciliadanang.com
4. ticotravel.com.vn
5. datphongresort.com
6. Booking.com
7. Agoda.com
8. Fivitel.com

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TASKS
No Name Task Evaluation
- Team leader.
- Made the main word.
1 Nguyễn Thị Phương Anh (L) - Supported in completing the
Scenario
- Played act
- Wrote the main Scenario
- Supported in completing the
2 Lê Thu Trang Well - done
main Word
- Played act
- Set up Rooming list
- Designed the Hotel voucher
3 Cao Lương Bảo Ngọc - Supported in completing the Well - done
Scenario
- Played act
- Searched for information about
Saigon Quang Binh Hotel
4 Vũ Thị Ngọc Ánh - Supported in designing the Well - done
Hotel voucher
- Played act

- Made the PPT

- Supported in completing the
5 Phạm Thị Thảo Well - done
Scenario
- Played act
- Supported in completing the
Scenario
6 Đỗ Tiến Đạt - Supported in designing the Well - done
Hotel voucher
- Played act
- Searched for information about
Hương Giang Resort Hotel &
7 Lê Thanh Tùng Well - done
Spa
- Played act
- Searched for information about
8 Lê Đình Quý Cicilia Danang Hotels & Spa. Well - done
- Played act

30