Interpreter Orientation

Portal Log-In

Interpreter Resource Center Link:

https://interpreter.languageselect.com/Account/Login?ReturnURL=%2f

Click on the link above or copy and paste it to your browser.

Then enter your Interpreter ID and password. At first sign on, your ID and password will
be the same and then you may change your password once in the portal.

Once in the portal, you will be able to change your status as LOGGED-IN or LOGGED-
OUT.

LOGGED-IN status means that you are ready to take calls and operators from the call
center will be able to send you interpretation calls as soon as you change to this status.

LOGGED-OUT status means that you no longer want to accept interpretation calls.
Operators will not be able to select you for an interpretation call once you’ve
changed to this status.

Please explore this page, as this will be your main resource for tracking your
minutes, your interpreter status and profile.
Interpreter SCRIPT

Interpreter – This is YOU.

Operator – This is the operator from the call center who sends you interpretation calls. Client –
This is our customer and is whom you will be interpreting for.
LEP – This stands for Limited English Proficient and is the Client’s customer, whom you will also
be interpreting for.

How to start an interpretation call? Please follow the interpreter script below when
answering calls:

• INTERPRETER: “Hello, this is (Your First Name).”

• OPERATOR: “Hi, I have ABC Company on the line. Are you ready?”

• INTERPRETER: “Yes, I’m ready.”

You will now immediately be connected with the client and you will hear the
operator say to the client.

• OPERATOR: “Thank you for holding. I have your (Language) interpreter

ID(####) on the line, go ahead please.”

You are now connected with the client and you should introduce yourself first with the
following the script.

To Client:

• INTERPRETER: “Hello, my name is (Your First Name), and I am your

(Language) interpreter. I will interpret everything you say and keep it
confidential. How may I help you?”

At this point the client will give you instructions on what to say to the LEP, and you will
again need to introduce yourself to the LEP first, so that the LEP understands who you
are and why you are on the line.

To LEP: (Speak in the LEP’s language)

• INTERPRETER: “Hello, I will be your English interpreter. I will interpret

everything you say and keep it confidential. If possible, please speak in short
phrases.”
Once you’ve introduced yourself to the LEP, you may begin interpreting as to what the
client has instructed you to do. You will now interpreter everything the client and LEP
say to each other back and forth.

How to close or end an interpretation call? Follow the script below.

To Client:

• INTERPRETER: “Do you need further assistance from the interpreter? Is there
anything else that I may assist you with?”

Once the client confirms that they no longer need further assistance, please say the
script below.

To Client:

• INTERPRETER: “Thank you for using our service. This is interpreter

ID(####) disconnecting now. Good-bye.”

Interpreter RULES and GUIDELINES

• Answer ALL incoming calls when logged-in.

• If using a cell phone for interpretation calls, please make sure you have enough
battery life and good service signals throughout the entire call.

• Do NOT answer or use call waiting, 3-way calling, or similar features that may risk
dropping the call.

• ALWAYS maintain focus by avoiding distractions, such as texting, entertainment

media, or using other electronic devices.

• ALWAYS be professional and polite.

• MUST ALWAYS have a quiet background with NO outdoor sounds or noises such as
passing cars, construction noises, pets, or children playing/crying. If this is difficult
to follow, then you must have noise-cancelling headsets and test it before logging
in and taking actual interpretation calls.