Omar Ashraf Mostafa Moarsy

Two years of evolving experience as IT help desk specialist.

Experienced troubleshooter with excellent diagnostic and repair
abilities, strong attention to detail and methodical approach.
Skilled at maintaining positive communication.

Experience
Quattro for trading and services-Help Desk
 Responding to queries via email, Ticketing system or phone.
 Create accounts (Active directory) and deploy OS on laptops.
 Remotely accessing hardware or software for clients to make
changes and fix problems
 Running reports to analyze common complaints and problems
3-Gharb somid-6th of
October City  Checking Network connectivity in the office.
 Install, modify, and repair computer hardware and software.
 Writing, editing, and revising training manuals for new and
+201064705585 updated software and hardware.
Flex Film-Help Desk
omarmoarsy96@gmail.com
 Responding to queries via email, or phone.
 Create accounts (Active directory) and deploy OS on laptops.
 Diagnose issues with computer software, peripherals, and
hardware.
 Install, modify, and repair computer hardware and software.
AFRO Group-Help Desk
 Responding to queries via email.
 Providing technical assistance for questions and problems.
 Writing, editing, and revising training manuals for new and
updated software and hardware.
 Running reports to analyze common complaints and problems
 Installing or changing software to fix issues
 Remotely accessing hardware or software for clients to make
changes and fix problems
Graduation Project
Title: ( All Sports)
Description: We developed an android application for "Sport"
where the main used programing languages for the user interface
were JAVA and XML. The app dynamics work through viewing
the schedule of the leagues and the news of the teams, also
showing highlights and feedback of the games.
Education
Bachelor Degree of Business Administration, Economics and
Information System at Misr University for Science and
Technology.
 Graduation year: January 2020
 Grade: Good
 GPA: 2.38

Certifications and Courses

 Cisco Certified Network Associate Routing and
Switching(CCNA Routing and Switching).
 MCSA windows server 2016
 VMWare vSphere ESXi and vCenter administration
Skills
 Team work
 Time Management
 Flexibility
 Troubleshooting
 Desktop support
 Software diagnosis
 Application support
 TCP/IP
 Mac systems

Language
 Arabic ( Fluent )
 English ( Very Good )