Speaking 3 – TOPIC 1: TAKING ORDER

SPEAKING-Instructions:
1. Work in pairs. One as Student A and another as Student B.
2. Students A, you are a WAITER/WAITRESS. Talk to Student B about: appetizer, main
course, and dessert order; offering tea/coffee after meals.
3. Student B, you are a CUSTOMER. Talk to students A about your order for appetizer,
main course, and desserts; accepting tea/coffee after meals
4. Develop the dialogue based on the following diagram.

A (waiter/waitress) B (customer)
Greeting, Introducing yourself, Give the Respond, take the menu,
menu and Ask B how you can assist and ask A the appetizer
him/her with his/her order. options.

Tell B the appetizer options Choose an appetizer.

Ask B for his/her main course. Ask the specialties this

week, and ask for the
recommendation.
Tell the specialties, and give a
recommendation. Respond and tell A your
main course.

Ask B for his/her dessert. Respond and tell A your

dessert.

Offer B to have tea/coffee after meal. Accept the offer. Tell your
choice.

Ask special request for the drink. Tell the special request.

Confirming the order Listen and give any

necessary correction.

Tell B to wait and closing the dialogue. Respond A.

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 Speaking 3 – TOPIC 2: TAKING DIRECT RESERVATION

SPEAKING-Instructions:
1. Work in pairs. One as Student A and another as Student B.
2. Students A, you are a RESEPSIONIST. Talk to Student B about: his/her name &
contact number for the reservation, time of reservation, number of members, any
special requests.
3. Student B, you are a CUSTOMER. Talk to students A about your name & contact
number, time of your reservation, numbers of members, and a special request.
4. Develop the dialogue based on the following diagram.

A (receptionist) B (customer)
Greeting. Ask B how you can assist him/her. Respond and tell A that you
wish to make a reservation.
R
Ask B to tell the name for the reservation. Respond.

Ask B to spell the name. Ask for the contact

number Respond. Spell the name and
give the number.

Confirming the name and number. Respond. Ask for your

preferred time.

Tell the valuable time options.

Choose the time.

Ask the number of members.

Respond. Tell the number of
people will go with you.

Ask for any special requests. Tell a special request.

Confirm the special request. Respond.

Thanking and closing the call Respond.