JOB DESCRIPTION

‫نموذج توصيف وظيفى‬

Job Organizational Context

Position title Front Desk Supervisor Job code _____

Department Front Office Section Front Desk
Reporting to Front office manager
Job Location Front Office Department
Direct Supervision Below Position

Job Summary

 Responsible from front office manager.

 Supervising of the front desk operation and coordination.
 Coordinate with other front office sections and other hotel departments through the assigned communication
methods.
Job Duties and Responsibilities

Strategic Duties:

 Supervise the guest service agent and bell staff, responsible for their good appearance.
 Supervise and participate in all activities related to the process of the rooming hotel guests.
 Ensure that all guests received a courteous welcome upon check-in.
 Ensure proper shift hand over revising the shift duties list completed efficiently.
 Check all the registration cards before filling.

General Administrative Duties:

 Mange the front desk operation.

 Preparing VIP room amenities, room request, room blocking.
 Reporting to the front office manager.

Technical Duties:

 Be sure that all the guests receive courtesy and welcoming upon arrival.
 Supervise and coordinate assignment with concerned front office sections.
 Ensure that billing instruction is accurate and clear.
 Proper handling O.O.O rooms with engineering and housekeeping.
 Prepare and submit all the reports requested by the front office manager.
 Act as a sales person in order to maximize the room's revenue.
 Establish and maintain effective employee's relations.
 Ensure proper key control.
 Ensure proper handling of guest mail, message and parcels.
Minimum required Education:

 Bachelor’s degree.

F-HR-006
Language Proficiency:

 English, Arabic, third language preferable.

Minimum required Professional Experience:

 2-3 years in the same field

Skills and Abilities:

 Office – internet – organization skills

Professional Knowledge:

 Hospitality service oriented and general PC knowledge

Organization Structure
 The position is ranked as second level in the department position chart.
Job Interactions (Communication)

Key Internal Interactions Key External Interactions

 Position is allowed to communicate with the travel
 Position is allowing to communicate with the agencies related to their reservations and other
below position, direct manager, guests and same companies in the same field same positions and
level of position in other departments. other communication externally in the business
supporting field.

Job Description Acknowledgment

Employee Direct Manager HR Department

Signature Signature Signature

Date Date Date

F-HR-006