HO CHI MINH UNIVERSITY OF TECHNOLOGY

OFFICE FOR INTERNATIONAL STUDY PROGRAMS

FACULTY OF MECHANICAL ENGINEERING

DEPARTMENT OF INDUSTRIAL SYSTEM ENGINEERING

PROFESSIONAL PRACTICE

FIELD TRIPS IN INDUSTRIAL SYSTEMS

Instructor: Assoc.Prof. Đỗ Ngọc Hiền

Student: Huỳnh Thị Thiên Ngân

Student’s ID: 2053250

Ho Chi Minh City – September, 2022

 HO CHI MINH UNIVERSITY OF TECHNOLOGY

OFFICE FOR INTERNATIONAL STUDY PROGRAMS

FACULTY OF MECHANICAL ENGINEERING

DEPARTMENT OF INDUSTRIAL SYSTEM ENGINEERING

PROFESSIONAL PRACTICE

FIELD TRIPS IN INDUSTRIAL SYSTEMS

Instructor: Assoc.Prof. Đỗ Ngọc Hiền

Student: Huỳnh Thị Thiên Ngân

Student’s ID: 2053250

Ho Chi Minh City – September, 2022

 ACKNOWLEDGEMENT

My sincere and sincere gratitude to the professors and staff of the University of Science
and Technology, Vietnam National University, Ho Chi Minh City, for their commitment
to the project is my first and foremost goal in writing this report. teaching profession
Particularly the instructors at the Faculty of Mechanical Engineering's Industrial Systems
Engineering who gave me specialized knowledge, experience, and practical life skills over
the years so that I could use what I had learned and complete this report successfully.

We received a lot of assistance from Mr. Do Ngoc Hien, a lecturer in industrial systems
engineering, during the research and writing of this report. During the factory tour, the
brothers and sisters who work for the companies accompanied and guided us quite a bit,
giving us a better understanding of the production process as well as the way the company
operates.

Finally, I want to wish everyone success and good health.

 CONTENTS
THAI SON CO., LTD........................................................................................................ 5

ATAD STEEL STRUCTURE CORPORATION ......................................................... 17

CRYSTAL ELEGANCE TEXTILES CO., LTD ......................................................... 25

SUNTORY PEPSICO ..................................................................................................... 30

AVERY DENNISON ....................................................................................................... 41

BIGC SUPERMARKET ................................................................................................. 45

COOPMART SUPERMARKET ................................................................................... 51

LOTTE MART ................................................................................................................ 58

 THAI SON CO., LTD.

I. The growth of Thai Son Co., Ltd.

Thai Son Co., Ltd. is a family-owned clothing company that has been in business
since 1991 and engages in more than 20 different types of clothing production. The
business collaborates with a wide range of international clients worldwide. In addition, this
business is unique in that it works with international fashion designers to develop its own
brand.

With a total factory area of 7,400m2 and 15 sewing machine lines and 2 sample
production lines producing more than 200,000 products per month, the company expanded
a factory in District 9 in 2012. The factory now employs 500–1000 people. With a
minimum order quantity of 1,500 products/model/color, the factory produces an average
of about 3,000,000 products annually.

The business began importing yarn into Vietnam in 2008 and changed its focus to
India, a plentiful source of broccoli. In order to process and create fabrics before bringing
them to the company for sewing, the business has a number of relationships with textile
and dyeing factories in Ho Chi Minh City.The company produces fabrics from imported
fibers such as cotton, polyester, viscose and spandex. So far the company has produced
more than 200 tons of fabric to supply to customers.

Products from the company are distributed through supermarket networks like
Coopmart, BigC,...
 Additionally, the business exports its goods; its principal clients are Germany, the
United States, the United Kingdom, and Russia. The potential for this theme is enormous.
The following certifications have been applied for and received by the company so far: SA
8000, Target Australia, Adidas, and Oeko Tex.

II. Production and business activity characteristics

1. Activity Area

Thai Son Co., Ltd. is a clothing manufacturer that produces knitwear for both men
and women using the most up-to-date manufacturing techniques. The business produces
fabrics and offers FOB prices for the export market in addition to producing and supplying
clothing for the domestic market. Thai Son is one of the top manufacturers and exporters
of knitwear, casual clothing, active wear, and sportswear from Vietnam.

The activities of Thai Son primarily target the following markets:

 Producing and selling clothing in the domestic market

 Producing clothing for the international market
2. Domestic market
Thai Son produces a wide range of knitted goods for people of all ages, from
children to adults, including dresses, clothing, sportswear, and other items. Thai Son
works with two primary brands: Aloha and Vietclio, a trademark approved by the
National Office of Intellectual Property and the Ministry of Science and Technology.
 Aloha’s products
 Aloha Fashion - A clothing line for women aged 25 and over

Aloha Fancy - Fashion for men and women from 18 to 25 years old
Aloha Smart - Fashion for customers from 20 to 35 years old

Aloha Kids - Fashion for children from 5 to 13 years old

  Vietclio’s products

Vietclio - Street fashion

3. Global market

Thai Son has received numerous orders from abroad with a minimum order quantity
of 1,500 pieces/pattern/color due to its strength as a fabric supplier. Thai Son has produced
more than 200,000 products per month with a team of skilled workers, and its products
have been exported to nations like the United States, Russia, America, England, Europe,
and Australia.

III. Production flow

Production flow
 1. Warehouse

Warehouse process

 Step 1: Import the fabric into the warehouse

A fabric import slip and a list of fabric imports must be included when bringing in fabric.

- Import slip for fabric: displays broad details about the importation of fabric.
- The import list for fabric: is comprehensive and contains the following
constituent parts:
 Fabric type Ingredient
 The quantity of litchi trees
 Amount of fabric in kilograms
 Quantity of fabric in meters
 Step 2: Check the quantity of imported fabric
We must look for the following during testing:

- Is the fabric importation into the warehouse sufficient in light of the list?
- Does the content of the fabric list correspond to the information on the stamp?
- Does the actual weight of the fabric in kilograms match that indicated on the
lychee stamp?
 After checking, we need to make a stock card, update the warehouse number and
computer file, and place the fabric on the shelf.
 Step 3: Draw the fabric
- Fabric draw is the art of manipulating fabric that has been rolled into a round
tree and then piled.
- The goal is to stabilize the fabric and reduce excessive fabric shrinkage during
cutting and manufacturing.
- Preferably overnight before cutting
 Step 4: Measure the fabric
- The drawing room is informed of the fabric's size after it is measured in order to
create a diagram.
 Step 5: Color fastness test
- Purpose: Identify fabric colors with poor color fastness that may affect product
quality. After being in stock, all fabric colors (aside from white fabric) must
undergo color fastness testing.
- The following is the fabric test procedure:
 To test, cut small pieces of fabric in all colors.
 With the white cloth, cut the colored cloth.
 2 cut pieces should be immersed in weak soapy water.
 Hang the 2 cloths upside-down until they are completely dry.
 Check out the white cloth.
 Good color fastness if there is no color fading
 Report any stains or poor color fastness on the white cloth to the manager.
 Step 6: Check fabric shrinkage
- How to check the fabric's looseness:
 Wash the fabric for at least 24 hours.
 Cutting and stamping
 After cutting, take the first size measurement.
 Ironing after cutting. Measure once more two hours later.
 Report any shrinkage of the fabric and send it to the order manager.
 Step 7: Check fabric quality
- Purpose: To find lychees that are defective or that are exceeding the permitted limit
- When an error is found, a paper tape needs to be used to mark it.
 Step 8: Export the fabric
- The export of fabric to the fabric warehouse is done for the benefit of other
departments.
- Observations for fabric export
 The export slip must be complete and contain all necessary information.
 The merchandise must be completely entered into the inventory card, books, and
computer files after shipping.
 Step 9: Summarize the amount of fabric in stock
- The warehouse must total the fabric stock after the goods are shipped.
- The amount of fabric on hand is split into two categories:
 Customer paid for the fabric
 Customers are not paid for the fabric.
2. Material warehouse
- Accessories for clothing, like thread, buttons, and zippers, among others, play a
crucial and indispensable role in the creation of flawless products.
- A material warehouse is a location where materials are received, stored, and
supplied to the appropriate production departments.
- The material warehouse operates according to the following procedure:
 • Enter the materials into the warehouse
Step 1

• Verify the quantity as it appears on the ticket;

Step 2 if there is a discrepancy, notify the
management department

• Assess the quality and inform the order

Step 3 manager afterward.

• Export sewing-line materials in accordance

Step 4 with the order and with an ex-warehouse note.

Material warehouse process

3. Cutting phase
- Cutting is the process of transforming a semi-finished product into a finished one
for delivery to a sewing machine.
- The following steps are part of the cutting process:
 Cutting process

4. Production line
- A component that brings together semi-finished goods and any accessories (if any)
to create a finished good.
- The process of the sewing line is depicted in the diagram by:
 Take the preparatory steps

Receive semi-finished products and accessories

Arrange the machine according to the process

Deploy new product code

Cut the thread and check the finished product

Deliver finished products through packaging

Receive recycled goods and repair recycled goods

Production line process

5. Packing process
- Packaging is the stage responsible for quality control, packaging of finished
products and delivery to customers
- Implementation process
 Receive your
Receive goods recyclables and
Grouping
from the Check the quality repeat steps 1,2,3
product codes
processing line and then enter
the form

Shoot cards, Iron according to

Check Vacuuming
paste stickers specifications

Close the Deliver goods to

bag/Hang the Close the box customers as
hook ordered

Packing process

IV. Product Quality Management

Assembling a team to monitor and control product quality (Workshop manager,

garment quality control staff ..)

V. MRP

Directly developing the production plan and monitoring the status of production
preparation will be done by the planning department.
 ATAD STEEL STRUCTURE CORPORATION

I. Description of ATAD steel structure corporation

1. History of ATAD steel structure corporation
- 2004: Established a company with the name "An Hoa Industrial Construction
Investment Company Limited"
- 2005: ATAD Long An factory was put into operation
- 2006: ATAD achieved ISO 9001 certification - International standard product and
service quality management system
- 2008: Acquired ISO 14001 certification to assess the conformity of ATAD's
Environmental Management System
- 2009: Acquired OHSAS 18001 certification - Occupational Health and Safety
Management System
- 2013: Received the Vietnam Gold Star Award. The establishment of ATAD
Myanmar company opens the door for development in this promising market
- 2016: ATAD was honored in the ranking of TOP 500 largest private enterprises in
Vietnam
- 2017: Inaugurated the second ATAD factory in Dong Nai
- 2018: ATAD changed its logo to better improve the brand image
- 2019: Officially operating the enterprise human resource management system ERP-
SAP
2. Production capacity and scale of ATAD factories in Vietnam
 Factories scale

- Total area: 60,000 m2

Long An factory - Steel structure workshop: 35,000
m2

Dong Nai factory - Total area: 151,000 m2

 - Steel structure workshop: 51,827
m2

- Total area: 115,310 m2

- Factory area: 20,650 m2
ATAD Vung Tau
- Industrial activities of the
company: 64,800 m2

 Production capacity

Long An factory - Steel structure: 3,500 tons/month

Dong Nai factory - Steel structure: 8,500 tons/month

ATAD Vung Tau - Steel structure: 2,500 tons/month

3. ATAD's mission, vision, and core values

- Vision: By 2025, they want to be Vietnam's top steel structure manufacturer and
construction company in terms of sales, system quality, goods, and services.
- Mission: To bring prosperity and sustainable development to customers, employees,
suppliers, and shareholders, we provide goods and services that meet customer
expectations.
- Core value: The development of each person's personal foundation is regarded as
the company's core value, and all employees are committed to acting in accordance
with the company's values in both their personal lives and at work. core concern
II. Products of ATAD steel structure corporation
1. Steel Buildings
 Ethanol project

Samsung project

2. Heavy industrial factory

 Heavy industrial factory

3. Civil steel buildings

Civil steel buildings

4. Civil architectural structure

Danang international airport project

Tan Cang Station project of metro line 1

III. Production flow
- Production classification: Made to order
- Ground layout: Fixed ground
- Movement of materials and people: Semi-finished products move, people stand still
- Production process

Production flow

I. Work safety
1. Management and responsibilities
- A safe and healthy environment is considered an indispensable part of ATAD's
organizational and business apparatus.
- Comply only with the requirements and laws within and outside the work
environment of this policy.
- Measure the health and safety environment management system.
2. Working environment:
- Minimize the impact of the external environment on business operations.
 - Maintain a safe working environment for employees, provide and train necessary
information.
3. Continuous improvement
- Monitor and measure performance.
- Promote implementation to increase efficiency
4. Control and control
- Apply HSE regulations to the entire process of technology operations and product
development.
- In case of emergency, gather at the main gate of the workshop.
- Check policy compliance from all levels of management to employees.
5. Prevention information
- Information about the health and safety environment policy to everyone.
- Informing people about safe steps to take in an emergency.
IV. MRP
- Raw materials: Imported from reputable suppliers in the domestic market. In
addition, they also import materials from abroad such as Taiwan, Europe, Korea ...
- The planning department will manage the production plan as well as the progress of
the project.
- Accurately forecast the source of goods in 2 years
V. Inventory management

There are no products in stock because of production according to customer

requirements. However, for raw materials, they must be stored because there are materials
that must be ordered from 3-6 months before they will be available

VI. Other fields

1. Policy on maintenance of machinery and equipment
- Regular maintenance monthly, 6 months, a year
- Small machines are maintained within half an hour to an hour
- Large machines (fixed): Must have a maintenance plan to avoid affecting the
production process
2. Logistics activities
- Using containers to deliver goods oversea
- If the goods are large, they must be packed and delivered by ship
- In case of domestic delivery, use a truck
 CRYSTAL ELEGANCE TEXTILES CO., LTD
I. The company's history and overall development
1. Crystal elegance textiles's history and size

With factories located in numerous nations and 35,000 employees worldwide,

Crystal Group, one of the largest corporations in Hong Kong engaged in the textile
industry, was founded in 1970. In order to broaden its scope of operations, Crystal built the
Tinh Loi Garment Factory in Hai Duong, Vietnam, which currently employs more than
6000 people. Tinh Loi also collaborates with numerous other factories in the textile and
related industries (washing, embroidery, grinding, etc.).

Crystal Group is currently constructing an underwear factory in the province of Bac

Giang's Guangzhou Industrial Park. Additionally, the factory has a 6000 m2 area, is located
in Dong Nai, and employs more than 650 people. Additionally, the factory in Dong Nai is
situated in a great area that is ideal for the company's supply chain.

2. Crystal in Vietnam

A division of the Crystal Group, Crystal manufactures underwear for well-known

companies in the US and Europe, including Victoria Secret, Maidenform, DKNY, M&S,
H&M, and G.u Japan. In June 2012, the factory formally began operations.

3. Achievements
- Won more than 400 awards since 2016
- Top 50 companies with change influence in the world especially related to the
environment
II. Products of Crystal

Vietnam-based Crystal factories and the goods they make include:

- Phu Tho (Denim)

- Hai Duong (Lifestyle Wear)
 - Bac Giang (Intimate)
- Hai Phong (Sweater)
- Ha Tay (Sportswear)
- Binh Duong (Fabric mill)

Crystal Marine's business lines

III. Production process

- Production classification: Produce according to customer requirements
- Production process of Crystal
 Production process of Crystal

 Knitting
 Includes 103-300 looms
 Each workstation includes 6 looms
 There is a trolley that can be changed to the size of the toolbox, designed
based on the 6S . standard
 Workers sort fabric before putting it into the machine
 Dying
 Includes 18 large and small machines. In which, the small machine can dye
22kg of fabric, the large machine can dye 1 ton of fabric
 A dyeing machine with 4 dyeing chambers
 6 hours to finish 1 batch of fabric
 Laboratory
 Receive samples, analyze colors according to each formula and check the
quality of dyes. If the dye is of good quality, it can be used for mass dyeing
  Heat Setting
 The fabric moves through the roll then to the heat chamber (200oC) to set the
fabric
 VAP (Brushing and Shearing)
 Using brushing marching to treat the hair and then put it in the cutter to even
out
 Includes 48 VAPs’
 Yarn Warehouse
 Capacity 560 tons
 Greige Fabric Warehouse
 After the fabric has been woven, take it to the Greige Fabric Warehouse
IV. Product demand forecasting

Because the company mainly produces through orders rather than understanding
market requirements and then launching new product models, demand forecasting here is
almost not focused.

V. MRP

Both domestic and foreign suppliers are used in the company's material supply
source. Most of them are imported from abroad in accordance with the needs of the buyer,
with the primary raw materials and accessories arriving after each order. As a garment
processing business, it can occasionally be less concerned with the sources of distribution;
instead, when the buyer transfers raw materials, the business will follow the raw materials
it has already received. The majority of these materials are imported from Hong Kong. The
company works with domestic suppliers for other materials like needles, scissors, nylon,
adhesive tapes, cartons, etc.

VI. Warehouse management

The company's warehouse system has been relatively completed, consisting of 3 clear
subdivisions, placed in a position compatible with the production process, which are:

 Raw material warehouse: contains main materials such as fabric, thread,

elastic, ... provided by customers and other supplies such as scissors, chalk,
... The raw material warehouse is equipped with shelves, iron shelves divided
into floors. Materials are mostly contained in cartons or plastic containers.
The outside of the boxes are marked with product codes.
 Equipment warehouse: contains most of the equipment, mostly broken
sewing machines that have not been liquidated, unused sewing machines, etc.
 Finished goods warehouse: contains the company's finished products after
all the processes have been implemented, just waiting to be shipped. The
entire warehouse is designed in an airy and airy style, convenient for
traveling as well as picking up goods. Besides that, there is also an elevator
in the warehouse to make it more convenient to move products & goods from
the warehouse to the garment factories. (Elevators are only used for the
movement of goods by trolley, in addition to those that must go by stairs and
do not use the elevator for any other purpose).

Clear records are kept of all materials that come in and go out. The warehouse staff will
enter the data again into the excel file at the end of the day for later storage, measurement,
and statistics.
 SUNTORY PEPSICO

I. Description of Suntory Pepsico

1. The growth of Suntory Pepsico
- December 24, 1991 – International Beverage Company (IBC) was established as a
joint venture between SP. Co and Marcondray - Singapore with a capital
contribution ratio of 50% - 50%
- 1992 – Construction and inauguration of Hoc Mon factory
- 1994 – PepsiCo officially entered the Vietnamese market when it entered into a joint
venture with IBC International Beverage Company with the introduction of the first
two products, Pepsi and 7Up, from the early days when the US lifted the embargo
against Vietnam. in 1994.
- 1998 - 1999 – This is also the time when the capital structure is changed with 100%
ownership belonging to PepsiCo.
- 2003 – The company was renamed PepsiCo Vietnam International Beverage
Company. Many non-carbonated beverage products continue to be born such as:
Sting, Twister, Lipton Ice Tea, Aquafina.
- 2004 – Through the merger and acquisition of Dien Ban factory, the company
expands production and business in Quang Nam.
- 2005 – Officially become one of the largest beverage companies in Vietnam.
- 2006 – The company expands its production and sales of food products with Poca
snack products which are popular with consumers and young people.
- 2007 – Developing more soy milk industry.
- 2008-2009, after inaugurating a food factory in Binh Duong, (later separated into
Pepsico Vietnam Food Company), the company expanded the raw material area in
Lam Dong. Many new products in the beverage segment were also launched such
as: 7Up Revive, Lipton Green Tea; Pineapple Twister.
 - 2010 – marked an important milestone for PepsiCo Vietnam as PepsiCo announced
its continued investment in Vietnam of $250 million for the next three years. 2/2010,
a new factory in Can Tho officially came into operation.
- 2012 – in this year, there was a merger and acquisition event of San Miguel factory
in Dong Nai in March 2012 and PepsiCo factory with the largest scale in Southeast
Asia was inaugurated in Bac Ninh in October 2012. 2012.
- April 2013 – The strategic beverage alliance Suntory PepsiCo Vietnam was
established between Suntory Holdings Limited and PepsiCo, Inc. in which Suntory
accounted for 51% and PepsiCo accounted for 49% with the launch of new products
Oolong Tea+ Plus and Mountain Dew.
2. Market share of Suntory PepsiCo Vietnam

Currently, Suntory PepsiCo Vietnam Beverage Company is still holding the top
position of "Top 10 most prestigious non-alcoholic beverage companies in Vietnam". This
is also the 5th year in a row from 2017 to 2021, the company is in the top according to the
ranking of Vietnam Report - Industry group: Non-alcoholic beverages. Along with a
product distribution network covering 63 provinces and cities across the country, Suntory
PepsiCo Vietnam Beverage Co., Ltd. has continuously been in the Top 100 enterprises
paying the most corporate income tax for the state since 2016 - 2020 (General Department
of Taxation - Official Letter 4629/TCT-KK) and is currently ranked 34th out of 1000
enterprises that contribute the most CIT in 2020 with total revenue in 2020 of Suntory
PepsiCo Vietnam Beverage Company of $70.37 billion, up 4.78%; net income was $7.18
billion, up 2.42%.

3. Size of Suntory PepsiCo

Suntory PepsiCo Vietnam enters a new challenging environment. From where there
are only 4 product units, 1 factory, more than 100 employees until now, SPVB has 54
product units with 5 factories, more than 2,300 direct employees and tens of thousands of
indirect employees. That success comes from building appropriate processes, arranging
production, and managing and operating the company. Pepsico is very good at adapting to
economic development, changing technology in production and business to bring stability
in the successful development of the brand.

4. Customer

Consumption markets: Because PepsiCo does not sell directly to consumers, Pepsi
relies on and compensates its customers to help distribute and advertise its products.
Wholesalers and other distributors, food service customers, grocery stores, drug stores,
convenience stores, discount/dollar stores, resellers, member stores and approved
independent bottlers are among our main customers.

- Consumer market: Individuals & households.

- Business market: Hotels, restaurants & cafes.
- Reseller Markets: Department Stores, Grocery Stores
II. Products of Suntory PepsiCo Vietnam
- Pepsi carbonated drinks
- Energy drink
- Sting
- Aquafina bottled mineral water
- Carbonated beverage: 7UP, 7UP Revive
- Mirinda carbonated soft drink
- Mountain Dew carbonated soft drink
- Oolong Instant Tea TEA+ Plus
 The products of Suntory Pepsico
III. Production Flow

Production process

 Prepare water
 The water used is the well water of the industrial park which will be taken through
the company's water treatment system. Through refining, UV treatment and then through
RO separation system to form pure water.

 Cooking heating
 Prepared ingredients include: sugar and water.
 Purpose
- The main purpose of this stage is to cook sugar into syrup to prepare for the mixing
of flavorings and some additives according to the recipe.
- Helps to homogenize the sugar components into the mixture. Sucrose is converted
to reducing sugar, which increases product stability and enhances sweetness.
- Prepare for the next phase of aromatherapy.
 Methods of implementation
- Put water in the cooking pot with electric motor stirrer, then add sugar (RE and DE)
into the tub so that the water volume is equal to 5 times the total mass of sugar. The
heating steam pressure is adjusted to 26 Psi. The temperature of the sugar solution
is about 90oC.
- Cook for about 2 hours until the solution reaches 90oC, bubbles appear and is
homogeneous, then proceed to the next step.
 Equipment used
- In this stage, the main equipment used is a cooking pot with electric motor stirrer.
 Operation parameters
- Temperature: 900oC
- Stirring speed: 120 rpm
 Mixing flavorings, colors, and flavoring acids
 Purpose: Dissolve components of flavoring, color, and taste-modifying acid into
the solution. Create a unique flavor for the product.
 Methods of implementation
 - When the temperature of the syrup block reaches 90oC, proceed to add the mixture
of additives, color and flavor modifier and continue stirring until homogenous.
- Continue to add water to the cooking pot to reach the temperature of the syrup block
at 80oC, then add the flavoring mixture. Stop heating, release the superheated steam
valve from the pot and continue stirring.
 Equipment used: At this stage, all the solution is still in the syrup pot. The stage
temperature parameter for additives and color is 90oC, the temperature is lowered
to 80oC when adding flavor mixture. The blade speed is unchanged and maintained
at 120 rpm.
 Filter
 Purpose
- Remove impurities during operation and during machine operation.
- Removes possible physical impurities in sugar and water raw materials.
- Preparing for CO2 saturation stage
 Methods of implementation
- Syrup is removed from the crucible and through a filter to remove impurities in the
syrup.
 Equipment used
- The equipment used is the crucible and the filter in the drain pipe. The process
temperature is maintained at 800oC .
 Saturated CO2

CO2 saturation is the process of loading CO2 into the beverage to a certain
concentration value depending on technology requirements.

In this stage, using pure CO2 used in food in liquid form provided from breweries,
alcohol is compressed at high pressure in compression vessels.

 Purpose
- Saturated CO2 helps good digestion, enhances resistance to microorganisms, helps
preserve products longer.
- Contributing to the characteristic flavor of carbonated products, although CO2 itself
has no taste, when dissolved in water, it will produce a small amount of acid along
with the sour taste of the acid in the flavoring, enough to create a sour taste for the
solution. Translate.
- The free CO2 bubbles stimulate the palate, they bubble to the surface making the
product more appealing.
- Preparing for the filling and seaming process.
 Methods of implementation
- The semi-finished liquid after filtration will be transferred to the CO 2 filling tanks
and added water to reach the pre-calculated volume of 1500 liters.
- Cool down the semi-finished solution in the tank to 0 - 2oC by means of heat transfer
tubes arranged in a spiral shape inside the tank. At this temperature, it creates the
right conditions for CO2 to be absorbed in the water, so we proceed to charge CO2
gas.
- After the temperature reaches 0 - 2oC, proceed to charge CO2 from the liquid CO2
tank.
- The process of CO2 absorption usually lasts about 2-3 hours, in order to absorb CO2
well, it must be loaded with CO2 slowly to facilitate the exchange in and out, which
will help CO2 absorb evenly in the solution.
- At the end of the CO2 loading process, we get a semi-finished fresh water solution.
 Equipment used
- The equipment used in the process is a 1500 liter CO2 tank.
- Process parameters
- Temperature: 5oC
- Pressure: 2 – 4 at
- Loading time: 6 hours
- Brix required: 12 – 15oBx
  Filling – capping
 Purpose
- Quantitative product cans 330 ml.
- Double eyelids to preserve the product. Create good sensory value for users.
- Convenient for the process of distributing and transporting products.
 Methods of implementation
- Semi-finished products after loading saturated CO2, proceed to pump up the tank
and prepare to transfer to the extraction tank of the can extractor.
- Extract 24 cans at the same time, and each can will be conveyed to the capping
machine by conveyor belt. The volume of each can is 330ml.
- After capping, the conveyor belt will transfer the finished cans to the receiving area
to prepare for the next heat treatment stage before being put into the finished product
packaging area.
 Equipment used
- The structure of the isostatic potentiometer system includes:
- Conveyor conveys cans
- The filling unit consists of 24 taps fitted with an automatic locking and opening
valve system, controlled by the POC programming system.
- Conveyor conveys cans. All conveyors are controlled by a reducer motor using
220V power, with a capacity of 0.5Kw/h.
 Heat treatment
 Purpose

Semi-finished cans after forming have a temperature of 1 - 20C, so we have to heat

treatment to raise it to normal temperature, creating favorable conditions for the process of
packaging, transportation and storage.

 Methods of implementation
 Semi-finished cans placed in baskets will be transported by the crane system to the
water tank for cooling (soft drink cans from 1 – 20oC will be cooled to a normal temperature
of about 300oC). Thanks to the sensory characteristics of the worker to know when to finish
the cooling process.

 Finishing the product

 Purpose

Increase sensory value for products, convenient for transportation, storage and
consumption. In addition, the labeling and packaging also provide information about the
product, contributing to the promotion of the company's brand.

 Methods of implementation

After heat treatment, the cans will be drained, then transferred to the shrink film
packaging system and into a block and then put in a tray to create the finished product.
Depending on the needs of consumers, there are different types of product packaging such
as 12 cans/carton, 24 cans/carton, 24 cans/tray, etc. Next, stack the trays/cartons of finished
products on pallets and deliver to them. finished product area.

 Equipment used
- In this stage, shrink film dispensers are used in the process of entering the block and
entering the tray.
- Structure of shrink film dispenser:
- Conveyor system, controlled by motor using 3-phase 380V power source.
- Heat bath, in a heat sink containing resistors (including 4 resistors), using 220V
power.
- Fan system, controlled by motor using 3-phase 380V power source.
- Cool fan.
- Remote controll
IV. Demand forecast
 To serve demand forecasting, the company has equipped a forecasting software
called manugistic, which calculates the number of forecasts based on past sales data,
combining market factors and other factors. sales impact parameters such as sales incentive
programs. The model performs the forecasting process as follows:

Historical sales figures + Market factors affecting sales + Marketing impact →

Calculation manugistic software → Number of forecasts

V. Inventory management

Therefore, the EOQ model is very suitable for Pepsico Vietnam to use in its
inventory management. About EOQ model information, this is one of the models
frequently used by businesses in inventory management. Enterprises will calculate the
maximum amount of goods in their warehouse, only produce and store according to
standards to minimize labor, storage and inventory costs, and be able to ensure stable
supply activities. and develop. - To develop the above standard, Pepsico needs to apply the
inventory management formula EOQ based on the following parameters: Raw material
demand in the year, number of one-time orders, one-time costs, storage costs raw material
warehouse + Manage materials under the model

VI. Other fields

1. MRP

MRP calculates the number of parts in each phase for each product type in close
relationship with the available stock and determines exactly when to issue orders or work
orders for each type of cost. section, that part. MRP seeks to determine the relationship
between production schedules, orders, receipts, and product demand. This relationship is
analyzed for the time period from when a product is brought into the workshop until it
leaves that workshop for another department. In order to ship a product within a certain
date, it is necessary to manufacture parts or components or order external materials and
components before a certain deadline. The process of determining MRP is carried out
according to the following steps:

Analyze product structure → Determine total demand and actual demand →

Determine time to issue work orders or orders according to the principle of subtraction
from the time of production

2. Logistics activities

Transport and communication systems: This is also one of the factors affecting the
material supply activities of enterprises. The fact shows that the development of
information systems such as Fax, telex, DHL... has greatly simplified the work of material
supply activities, reduced a series of costs, and improved timeliness. Quick time and the
modernization of means of transportation, loading, unloading and preservation... also
contribute to a quick and safe process of material supply.
 AVERY DENNISON

I. Description of Avery Dennison

1. Avery Dennison RBIS Vietnam
- Established: 2003, at VSIP Binh Duong Industrial Park
- 7/2015: moved to Long Hau Industrial Park, Long An
- Registered capital: 40 million USD
- Address: Lot E01, Center Street, Long Hau Industrial Park, Can Giuoc District,
Long An
- Number of employees: 3000 people
- Factory area: 28000 m2
2. Avery Dennison Group Overview

One of the global leaders in pressure sensitive materials and brand solutions for the semi-
finished market. Avery Dennison's technology and applications are an integral part of
many industries

- Headquarters: Glendale, California

- Operation scale: 50 countries
- Global number of employees: > 30000 employees
- Revenue in 2019: 7.1 billion USD
- Fortune 500 ranking: 425
3. The growth of Avery Dennison Vietnam Company

The Avery Dennison story begins in 1935, with just a few spare parts, a very
potential idea with a $100 loan, Mr. Ray Stanton Avery (aka Stan Stan), a salesman is
meeting struggling in Los Angeles, invented the stores to price their products, then went
on to pioneer the label industry. With a few simple materials, mostly used machine parts
and a sword was created and patented by Stan Stan for the first self-cutting labeling
machine. He was a genius who brought eighteen patents and founded Avery Adhesives as
a rebranding and informational business. In 1990, Avery International merged with
manufacturing Dennison to become Avery Dennison (AD) company specializing in the
production of labels, and printing solutions.

Today, AD manufactures and distributes labels and packaging materials in more

than 50 countries and employs more than 30,000 people. AD's flexibility and global
responsiveness enable the company to serve its customers at key points in the supply chain.
In just over 80 years, AD has grown from an idea to a global corporation that continues to
set new standards for quality and innovation in materials science.

Avery Dennison RBIS Vietnam is a member of a group of products, specializing in

manufacturing and supplying all kinds of labels (printed paper labels, printed fabric labels,
woven labels, thermal transfer labels) to famous customers in the retail industries. retail,
fashion, apparel, leather shoes. Currently, Avery Dennison Vietnam has a factory and
office in Long Hau Industrial Park, Can Giuoc, Long An.

4. Mission and vision of Avery Dennison Vietnam Company

 Mission

Avery Dennison aims to make products to use more appealing, brands to be loved
more appealing.

 Vision

Avery Dennison is customer focused, specializing in materials science. Developing

teams of deep expertise and global scale enables us to deliver insights, innovative products
and intelligent solutions to customers around the world. Avery Dennison sets sustainability
goals for 2025 with outstanding highlights that apply throughout all subsidiaries around
the world, except for Avery Dennison Vietnam, including:

- 87% of the paper Avery Dennison uses comes from a source that claims to be
certified, with 76% of the paper being FSC12 certified
- Almost 25% cumulative reduction in greenhouse gas emissions, compared to 2015
baseline
 - 93% of our operations are free landfills and 64% of waste from operations was
recycled in 2018
II. Products of Avery Dennison RBIS Vietnam
- Label paper: Digital, Offset, Thermal
- Fabric Label: Woven, PFL - Printed Fabric Label
- Special labels: RFID (Radio-frequency identification), HTL _ FAPL (Heat transfer
label - Football Association Premier League)
III. Production Flow

Production Flow

IV. Inventory management

- No product inventory
- Inventories of semi-finished products, but always keep stock levels within certain
limits
V. Other fields
- Maintenance of machinery: There is a plan to maintain machinery monthly and
annually
- Logistics activities: Outsourced professional transport team
 BIGC SUPERMARKET

I. Description of BigC Supermarket

1. Information of Big C supermarket

- Name: Big C
- Address: 138A To Hien Thanh, Ward 15, District 10, HCMC.
- Website: https://www.bigc.vn/store/big-c-mien-dong-25.html
- Phone number: (08) 3863 2990 or hotline: 0916.226.765

BigC Supermarket

2. The growth of the BigC grocery system

Big C supermarket system is a division of Casino Group, one of the top French
distributors, which runs over 12,000 retail locations around the world and generates 44
billion USD in annual sales. Big C sells about 50,000 items (95% are made in Vietnam),
employs about 8,000 people, and serves about 35 million customers from its 19 trade
centers and hypermarkets spread across 12 provinces. every year, shop. Big C always sets
out to satisfy customers with unwavering efforts on Price - Quality - Service with the slogan
"Cheap for every home."

In an effort to establish itself as a model corporate citizen, Big C places a high

priority on sustainable development initiatives like energy conservation, environmental
protection, and community service.

Big C supermarket is proud to introduce to consumers nationwide modern, cool, and

comfortable shopping spaces with a variety of goods, quality control, and reasonable
prices, coupled with effective customer service, thanks to the ongoing efforts of more than
8,000 members. Additionally, all Big C supermarkets across the country offer customers a
variety of convenient services along with shopping experiences.

3. Human resource

BigC currently employs only 500 people, most of whom are students at universities,
colleges, and secondary schools, who perform a variety of tasks. However, there are some
challenges with the personnel issue in terms of experience and knowledge. Although the
supermarket employs a sizable number of people, it is still insufficient to handle its current
demands.

4. Clientele of BigC

The majority of BigC's customers are households with average or higher incomes,
along with a few other items, but not many.

5. Purchasing

BigC intends to assist farmers with production scheduling and product quality and
technological advancements to better meet consumer demands.

After that, BigC and the farmers agreed to a precise purchase and sale agreement
that covered everything from quantity, price, and product specifications to off-take and
payment terms, transportation, and more. Every subject has a distinct process. clear,
logical, open-minded, and expert. Farmers subsequently make changes to their farming and
production methods.

When the supply of goods was adequate, BigC started to advance in its logistics.
construct shopping malls from the ground up. BigC arranges the purchase directly at the
garden, cuts out all middlemen, congregates at local buying hubs, and then arranges the
transportation themselves.

II. BigC supermarket’s products

Retail with product prices obtained directly from suppliers is combined with
supermarket business using a novel experimental model. In particular, 90% of the items in
supermarkets with a diverse and rich product structure are produced in Vietnam.

Trading in food and consumer goods over 5 main lines:

- Fresh foods: meat, seafood, fruits and vegetables, processed foods, frozen foods,
dairy foods, breads.
- Dry food: Seasoning, beverage, soft drink, alcohol, snack cake, chemical, cosmetic,
pet food and accessories
- Clothing and fashion accessories for men, women, children and babies, shoes and
bags
- Household electrical goods: a wide range of household electrical products including
kitchen appliances. home entertainment equipment, computers, tools and
informatics equipment.
- Interior decoration items: furniture, kitchen utensils, plastic items, home appliances,
decorative items, upgrades, maintenance and repair items, mobile accessories,
sporting goods and furniture play.
III. The processes in BigC supermarket
 Based on inventory and sales volume, the G.O.L.D software integrated on BigC's
server generates an automatic order that the ordering staff can send to the supplier over a
period of time (usually 1 week or 1 month). The following elements will typically be
present in an automated order:

 Order codes
 Supplier code Order code
 Quantity of goods to be ordered
1. Importing process

Importing process

2. Exporting process
 Exporting process

Moving the merchandise from the warehouse to the counter is the salesperson. The
counter serves as a convenient selling point for customers and a means for the sales staff
to easily manage the inventory. When an item is about to expire, it can be removed from
the counter or added to it row.

3. Goods inspection process

Goods inspection process

4. Sales process

Sales process

IV. Warehouse management

1. Imported goods
 Enter goods according to the company's purchase invoice
 Imported goods are tracked based on: Item code, type, group of goods,
quantity, unit of measure, unit price...
  Import report for the period
2. Export goods
 Goods exported to the counter are also tracked by item code, product group,
type, quantity, etc.
 Report the amount of goods exported in the period
3. Inventory management
 Summary of import and export arising in the period
 Inventory report and inventory value for the period
 Report inventory card for each item
V. Other fields
- Logistics activities: Using trucks or to transport goods between warehouses and
between suppliers and supermarkets
- Information system: BigC uses G.O.L.D software to manage order information and
quantity of goods in stock
 COOPMART SUPERMARKET
I. Description of Coopmart

1. Information of Coopmart
- Name: Coopmart Hoa Hao
- Address: 497 Hoa Hao, Ward 7, District 10, HCMC
- Website: http://www.co-opmart.com.vn/trangchu/TinCoopmart/tung-bung-khai-
truong-coopmart-hoa-hao_771.html
- Phone number: 028 3957 2857

Coopmart Hoa Hao

2. The growth of Coopmart

Vietnamese businesses are forced to be innovative and dynamic in order to take

advantage of business opportunities and learn management skills from foreign investors as
the economy of the nation develops. foreign associate To increase resources for its
development direction, Saigon Co.op began with joint ventures with foreign corporations.
Since Saigon Co.op is one of the few units in the city with a direct import-export license,
import-export activities have grown significantly, bringing high efficiency and
strengthening the company's reputation and position in the market. schools domestically
and abroad. The most notable event was the Co.opMart Cong Quynh supermarket's
opening on February 9, 1996, with assistance from global cooperative movements from
Japan, Singapore, and Switzerland. Since then, Saigon Co.op has entered a new phase
marked by a modernized retail enterprise in keeping with Ho Chi Minh City's development
trend.

The Co.opMart system, which has 40 supermarkets in Ho Chi Minh City and the
southern and southern central provinces, has been a chain of retail supermarkets operating
under Saigon Co.op up until this point. Co.opMart supermarkets share the traits of being
welcoming, close to customers, offering convenience to customers, and offering a variety
of extra services. More and more customers choose Co.opMart every day to shop and
unwind with their families because of its motto, "Quality goods, affordable prices,
considerate service." Fresh and delectable food, a wide range of technologically advanced
foods, a wealth of appliances with many new designs, stylish, high-quality, and reasonably
priced clothing, as well as a wealth of customer service, convenience, and convenience.
Co.opMart has earned the reputation of being "A trusted shopping place, a friend of
everyone" due to the friendliness of its staff.

3. Achievement

According to Retail Asia Publishing and Euromonitor Market Research Group, Ho

Chi Minh City Union of Trade Cooperatives (Saigon Co.op) is currently ranked No. 1 in
the top 10 retailers. Vietnam. Up to now, the Coopmart network has reached 81
supermarkets. The goal of this chain is to reach 300 retail points nationwide by 2019 with
total revenue increasing from VND 26,000 billion (in 2015) to VND 44 trillion VND

4. Clientele of Coopmart

Saigon Co.op has taken its own path, creating a supermarket that is both appropriate
for the needs of upgrading retail operations to a new level of civilization and modernity
and not too dissimilar from the fundamentals of "local people" at the same time. backing
of the populace "of the sector of the cooperative economy. The majority of middle-class
consumers, the working class, and employees have been chosen by Co.opMart as its target
market. Co.opMart has dispelled the myth that "the supermarket is a high-class shopping
destination for people with money" and that "the supermarket is the super price" with this
affirmation "... bringing the supermarket closer to the main market and increasing its
popularity. the vast majority of people, especially those who are employed.

5. Suppliers

Co-opMart is a customer of many well-known foreign product suppliers in the

Vietnamese market, including Vinamilk, Vissan, Kinh Do, Bibica, Unilever, P&G, Pepsi
Co, and UNZA. Additionally, Coopmart prioritizes purchasing goods from suppliers who
have an ISO-9000 certification or a comparable quality management system, or who at the
very least produce high-quality Vietnamese products that are well-liked by regular
consumers.

The products that coop mart selects to serve in the supermarket are products that
ensure quality, food hygiene, and safety in an effort to become a place of "Reliable
Shopping, Friends of Everyone." Because of this, Coopmart selects reputable and well-
known partners in the market; more than 85% of Co-products opMart's are made
domestically, particularly high-quality Vietnamese goods. Coopmart has collaborated with
manufacturers and suppliers in wholesale markets to bring fresh food products to
supermarkets after studying consumer purchasing patterns. similar to Vissan's in the
marketplace.

IV. Coopmart’s products

- Cosmetics: Many types from leading suppliers: Unilever, P&G, My Hao,...
- Utilities: Famous brands such as: Happy Cook, Aluminum Kim Hang, Supor,
Crystal Viet Tiep, Phat Thanh Plastic
 - Garment: leading brands in Vietnam such as: Viet Tien, Viet Thang, Pierre Cardin,
An Phuoc and other famous garment suppliers...
- Fresh Food: The sources are carefully selected and purchased directly from the fish
markets, Da Lat safe vegetable market, Van Noi safe vegetable, Sao Viet vegetable,
Hung Phat vegetable with cooperation between farmers. , fisherman and Coopmart
. system
- Technology Food: strategic partner suppliers such as Vinamilk, Vissan, Dutch
Lady, Bibica, Vissan, Pepsico, Tuong An Oil,
V. The processes in Coopmart
1. Importing process

Importing process

The import staff receives the goods when the supplier delivers them and examines
them to see if the information about the supplier and the imported goods is listed in the
catalog. The employee must enter all the supplier and goods information if neither have
been entered, i.e., if this is the first imported item. Staff only need to make a list for the
missing information if only supplier or item information is missing. The import staff will
make the goods receipt, print and store the voucher once all the information is available.
The new quantity of goods will be automatically updated in the database once the entry
form has been submitted. After paying the supplier, receive the entire order of goods.

2. Exporting process

Exporting process

Moving the merchandise from the warehouse to the counter is the salesperson. The
counter serves as a convenient selling point for customers and a means for the sales staff
to easily manage the inventory. When an item is about to expire, it can be removed from
the counter or added to it row.

3. Goods inspection process

Goods inspection process

4. Sales process

Sales process
 - Check goods: The cashier will receive payment requests from customers who
come to a store to purchase goods. Employees are required to check whether the
products have barcodes; if not, they are to ask the staff in charge of supervising the
stalls to check the codes. If not, the staff will start billing and charging customers.
- Invoice payment; once created, they are stored and printed for clients. The
database's counter is automatically updated with the current number of rows.
- Payment: Continue paying customers with cash, a momo wallet, or an ATM card.
V. Warehouse management

In each supermarket, a stock check takes place at the end of each day to ensure the
exact volume of products sold and in stock. This helps supermarkets quickly understand
the sales situation day by day to capture consumer trends and make adjustments to suit the
diverse needs of customers.

For each supermarket, Saigon Co.op has equipped warehouses to store goods on the
spot to ensure that the supply is always plentiful and plentiful. With a total distribution
center warehouse and frozen fresh food warehouses in Binh Duong and Ho Chi Minh City,
Saigon Co.op ensures good management and control of goods quality, coordination and
timely circulation. Timely throughout the system of food stores, there is no shortage of
goods at peak times

Each warehouse consists of 3 parts:

- Import department
- Transfer department
- Export department

Always stock up on goods in bulk to stabilize prices:

- Balance supply and demand according to Tet holiday

- Hedging
- Derived from the unexpected needs of customers
 - Reserve due to objective reasons
VI. Inventory management

In order to reduce inventory and recover capital, supermarkets are forced to accept a loss
in order to sell goods. And discounts are inevitable.

There are two common methods to reduce the selling price:

 Buy 1 get 1 free

 50% off.

To manage inventory effectively, Coopmart used the following methods:

 Organize the goods in the warehouse scientifically

 Regular inventory of goods on a regular basis
 Always ensure optimal inventory levels
 Invest in technology and improve warehouse management
VII. Other fields
- Logistics activities: Using trucks to transport goods between warehouses and
between suppliers and supermarkets’
- ERP system: Since the beginning of 2006, Saigon Co-op has put into use the ERP
system (connecting with suppliers to control inventory, order and replenish goods
automatically), ready to supply goods according to orders. Order within 24 hours,
ensure product quality to consumers. Saigon Coop also applies ISO - HACCP
standards to control the quality of inputs and outputs of goods
 LOTTE MART
I. Description of LOTTE Mart

1. Information of Coopmart
- Name: Joint Stock Company LOTTE Trade Center Vietnam Tan Binh Branch.
- Address: 20 Cong Hoa, Ward 12, Tan Binh District, HCMC
- Website: www.lottemart.com.vn
- Phone number: 0839489068

One of the LOTTE group's locations, LOTTE Tan Binh opened its doors on
December 18, 2014, at 20 Cong Hoa in the Tan Binh District of HCMC. This is the tenth
supermarket in Vietnam's LOTTE Mart chain. On crowded Cong Hoa street, right next to
Hoang Hoa Tham market, is where you'll find LOTTE Mart Tan Binh. With a total area of
over 8,500 square feet and an investment of over 190 billion VND (9 million USD), this
supermarket is set up over 2 floors with stalls for groceries, clothing, and fresh food. More
than 3000 parking spaces, including more than 500 spaces for motorcycles and cars of all
types, are available at LOTTE Mart Tan Binh. There are more than 30,000 products, of
which 90–95 percent are high-quality Vietnamese goods. The launch of LOTTE Mart Tan
Binh is a component of the LOTTE Group's plan to take the lead among Vietnamese
retailers.

LOTTE Mart Tan Binh

 2. The growth of LOTTE Mart

LOTTE is the 5th largest corporation in Korea, established in 1967, totaling up to

60 industries and setting foot in many countries. The name "LOTTE" was coined by
founder Shin Kyuk Ho, inspired by the novel "The Sorrow of Young Werther" (1774) by
German writer Johann Wolfgang von Goethe. LOTTE wishes to become a business that
receives the love and trust of everyone like the main character in the story, the beautiful
and talented Charlotte.

LOTTE Group started from the establishment of LOTTE Confectionery Company

in 1967. Expanded its business in the 70s and developed into the largest enterprise in Korea
in many fields. Full of competitive factors in lifeline businesses, LOTTE strives to change
to become a global enterprise in the 21st century.

LOTTE Co., Ltd. is a multinational food and shopping conglomerate headquartered

in Korea and Japan. LOTTE was first established by Shin Kyuk-Ho in June 1948 in Tokyo

From Tokyo, LOTTE expanded into Korea with the establishment of LOTTE
Confectionery Company in Seoul on April 3, 1967 and eventually grew to become the 8th
largest business group in Korea.

LOTTE Group comprises more than 80 business units with 60,000 employees
engaged in various industries such as confectionery, beverage, hotel, fast food, retail,
financial services, heavy chemicals, electrical electronics, informatics, construction,
publishing and entertainment.

LOTTE's operations are primarily managed by the Shin family in Japan and Korea,
with other businesses in Thailand, Indonesia, Vietnam, India, the United States, Russia, the
Philippines, Pakistan, and Poland. (LOTTE acquired Poland's largest confectionery
company Wedel from Kraft Foods in June 2010).
 Today, LOTTE is the largest confectionery manufacturer in Korea, and the 3rd
largest in Japan after Meiji Seika and Ezaki Glico in terms of sales if only the confectionery
business is taken into account.

3. LOTTE Mart's Mission and Vision

 Mission
- Always strive to create better value, give customers the best choice
- Proud to be experts in developing products for the home
- Efforts to bring legitimate profits to suppliers are joining forces to support
LOTTE Mart
- Become a brand that actively contributes to all social fields with the presence
of “LOTTE Private Label” in Vietnam
 Vision

To advance the vision, LOTTE establishes management policies and core values
while selecting and executing growth driven missions in the areas of distribution, finance,
food, construction, tourism, chemical industry, manufacturing and support to realize the
vision.

Along with supporting vision promotion, LOTTE established five core vision
implementation platforms, named “vision promotion system 2018”, “employee pride
enhancement program”, “ fostering future human resources", "brand management" and
"deep understanding of customers". By identifying these goals, LOTTE is ensuring the
management infrastructure, in line with the status of a global business group.

4. Achievement

Lotte Mart has received awards such as Golden Dragon 2017; Top 3 most
prestigious retailers in 2017; Top 3 famous brands in Vietnam 2017; Family trusted brand
2017; Top 100 best places to work in Vietnam for 3 consecutive years 2015, 2016, 2017…

II. LOTTE Mart’ s products

The categories traded by LOTTE Mart:

- Fresh foods: meat, seafood, fruits and vegetables, processed foods, frozen
foods, dairy foods, breads.
- Dry food: Seasoning, beverage, soft drink, alcohol, snack cake, chemical,
cosmetic, pet food and accessories
- Clothing and fashion accessories for men, women, children and babies,
shoes and bags
- Household electrical goods: a wide range of household electrical products
including kitchen appliances. home entertainment equipment, computers,
tools and informatics equipment.
- Interior decoration items: furniture, kitchen utensils, plastic items, home
appliances, decorative items, upgrades, maintenance and repair items, mobile
accessories, sporting goods and furniture play.

III. The processes in LOTTE Mart

1. Importing process

Importing process
 First, to import goods, the Supermarket must rely on the supplier's quotation and
inventory statistics. When importing goods, the management staff must check the goods,
sign for receipt, pay, then update them in the database, the staff classify the goods, paste
the selling prices and put them in each stall according to the type of goods. The staff will
then deliver the goods to the assigned area. Before the items are shipped to the warehouse,
the staff will check the items and make a delivery note

2. Exporting process

Exporting process

Moving the merchandise from the warehouse to the counter is the salesperson. The
counter serves as a convenient selling point for customers and a means for the sales staff
to easily manage the inventory. When an item is about to expire, it can be removed from
the counter or added to it row.

5. Goods inspection process

Goods inspection process

6. Sales process
 Sales process

The supermarket has a wide variety of items (for example: Food items, clothing,
electronics, household goods, children's toys, school supplies and beauty products, etc.).
.Each type of item will be labeled with a different price on each product to let customers
know the price of the product before buying and the staff will check the quantity and price
of the items (scan barcodes) , Make a payment invoice, then save the payment invoice to
the database for statistics. From there, the statistics department can check the supermarket's
items and submit it to the board of directors.

IV. Inventory management

At the end of the day or whenever there is a request for an inventory, the inventory
department will make a count card for the items that need to be inventory. At the same
time, compare with the import slips, export slips, sales invoices to know how the goods are
in circulation

For items that are about to expire, the supermarket is forced to reduce the selling
price by 50% of those items or buy 1 get 1 free. If the goods have expired, the supermarket
will take them to decompose or recycle. Thus, the new supermarket can avoid losses and
can recover capital.

To manage inventory effectively, LOTTE Mart used the following methods:

 Organize the goods in the warehouse scientifically

 Regular inventory of goods on a regular basis
 Always ensure optimal inventory levels
 Invest in technology and improve warehouse management
VIII. Other fields
- Logistics activities: Using trucks to transport goods between warehouses and
between suppliers and supermarkets’