Questionnaire

This questionnaire sets to establish the leadership practices adopted by commercial bank of
Ethiopia (CBE) and the effect of the leadership practices on the performance of the bank and
employees. Information collected will be exclusively for academic purpose and will be
confidential. Your valued assistance in completing this questionnaire will be highly appreciated.

Section A: Demographic Information

Please provide the following information about yourself:

1. What is your gender?

o [ 9] Male
o [11] Female
o [ 0] Prefer not to say

Option No Respondents %
Male 9 45
Female 11 55
Total 20 100

2. What is your age group?

o [ 1] 18-24
o [ 14] 25-34
o [ 5] 35-44
o [ 0] 45-54
o [0] 55 or above

Option No Respondents %
18-24 1 5
25-34 14 70
35-44 5 25
45-54 0 0
55 or above 0 0
Total 20 100

3. What is your highest level of education?

o [ 0] High school or below
o [ 0] Diploma
o [11] Bachelor’s degree
o [9] Master’s degree
o [0] Doctoral degree
o [0] Other (please specify):
4. How long have you been working in the human resource division of the CBE?
o [6] Less than 1 year
o [3] 1-3 years
o [0] 4-6 years
o [3] 7-9 years
o [8] 10 years or more
5. What is your current position in the human resource division of the CBE?
o [0] Manager
o [0] Supervisor
o [0] Specialist
o [ 18] Officer
o [0] Assistant
o [ 2] Other (please specify): Management trainee

Section B: Perceptions of Leadership Practice (s)

1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

6.My immediate
supervisor has a
democratic leadership
[ 1] [0] [2 ] [14 ] [ 3]
style, which involves
sheared leadership and
members participate in
decision making
process.

[1 ] [3 ] [6 ] [8] [ 2]

7. My immediate
supervisor has a
laissez-faire leadership
style, which involves
delegating tasks and
responsibilities to my
followers, giving them
autonomy and freedom,
 1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

and avoiding
interference and
micromanagement.

8.My immediate
supervisor has an
autocratic leadership
[5 ] [6 ] [ 5] [4 ] [0 ]
style, which involves
absolute authority of
the leader and demands
unquestionable
obedience .

9.My immediate
supervisor has a
transformational
leadership style, which
involves inspiring and
[ 0] [ 0] [6 ] [ 11] [3 ]
motivating my
followers, providing
them with a clear
vision and direction,
and encouraging their
creativity and
innovation.

[0 ] [2 ] [ 7] [6 ] [ 5]

10.My immediate
supervisor has a
transactional leadership
style, which involves
setting clear goals and
expectations, rewarding
 1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

good performance, and

correcting poor
performance..

11.I feel engaged in my [ 0] [0 ] [0 ] [11] [9 ]

work most of the time.

12.The leadership
[0 ] [ 0] [3 ] [12 ] [5 ]
practices in my
division affect my
work positively.

13.The leadership
practices in my [ 0] [ 2] [ 3] [ 11] [4 ]
division are much
better than the best
practices in the field of
human resource
management.

14.The leadership
practices in my
division align with the
[0 ] [0 ] [5 ] [11 ] [ 4]
organizational culture,
values, and vision of
the bank.

15.The leaders in my [ 0] [ 0] [4 ] [ 9] [7]

division have the skills
 1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

and competencies
necessary to cope with
the complexity and
uncertainty of the
current business
environment.

16.The leadership
practices in my division [0 ] [1 ] [3 ] [ 11] [5 ]
are very effective.

17.I receive feedback

from my leaders [0 ] [3 ] [3 ] [8] [ 6]
frequently.

18.The leadership
practices in my division
[1 ] [1 ] [2 ] [13 ] [3]
promote a positive work
environment.

19.The leadership
practices in my division
[0 ] [ 0] [5 ] [9 ] [6 ]
respond well to changes
in the banking industry.

20.The communication
effectiveness of my [0 ] [ 0] [ 5] [10 ] [5 ]
leaders is excellent.

21.The leadership
practices in my division
[0 ] [ 1] [8 ] [ 9] [ 2]
support innovation and
creativity.

22.I am provided with [0 ] [ 1] [ 5] [ 11] [3 ]

opportunities for
professional development
 1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

regularly.

23.The leadership
practices in my division
[ 0] [ 0] [ 7] [ 10] [ 3]
respond well to employee
feedback.

24.Lack of training is a
challenge for
implementing effective [] [8 ] [3 ] [7 ] [2 ]
leadership practices in
my division.

25.Resistance to change
is a challenge for
implementing effective [0 ] [4 ] [4 ] [ 11] [1 ]
leadership practices in
my division.

26.Lack of resources is a
challenge for
implementing effective [1 ] [7 ] [ 3] [6 ] [3 ]
leadership practices in
my division.

27.Regulatory changes
are an opportunity for
[ 0] [1 ] [3 ] [10 ] [6 ]
implementing HRM in
the CBE.

28.Technological
advancements are an
opportunity for [0 ] [ 0] [2 ] [ 12] [ 6]
implementing HRM in
the CBE.

29.Changing workforce [1 ] [3 ] [4 ] [10 ] [ 2]

 1 5
2 3 4
Statement (Strongly (Strongly
(Disagree) (Neutral) (Agree)
disagree) agree)

demographics are an
opportunity for
implementing HRM in
the CBE.

30.The leaders in my
division provide me with
training programs for [ 1] [ 2] [4 ] [ 11] [2 ]
professional
development.

31.The leaders in my
division provide me with
mentoring for [ 0] [3 ] [5 ] [ 10] [ 2]
professional
development.

32.Emotional intelligence
is a type of leadership
training program that I [ 0] [ 2] [6 ] [8 ] [ 4]
would recommend for the
leaders in my division.

33.Communication skills
are a type of leadership
training program that I [ 0] [1 ] [2 ] [12 ] [5 ]
would recommend for the
leaders in my division.

Thank you for your feedback.