Apologize For an Invoice or Billing Error http://www.writeexpress.com/apolog05.

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WriteExpress.com (/) > Letter Categories (/cat.html) > Apology Letters (/apology.htm)

Apologize For an Invoice or Billing

Error

English Spanish

Sample Letter #1

Thank you for pointing out the error in the supplies invoice. It appears that a typist transposed two numbers. I
am canceling that invoice and am sending you a new one with the correct amount. Don't worry about sending
payment until you receive the corrected invoice. Thank you for your patience and understanding.

Sample Letter #2

After you informed us of an error on your January bill, we investigated the matter and admit the mistake was
ours. Until our new automated system is online, we are still subject to the frailties of human error. Rest
assured that your account has been credited as you will see on your next bill. Thank you for your help in
rectifying this matter. We apologize and look forward to serving you in the future.

Sample Letter #3

We have checked our deposit records and have indeed found that you are correct in assuming that one of
your deposits was erroneously deposited into another person's account. Because our computers were down
the day you made the deposit, all of our work had to be hand written, increasing the chance for an oversight.
We have made the adjustment and apologize for any inconvenience this error has caused.

Sample Letter #4

Please accept our sincere apologies for the recent error in your electric bill. The meter reader recorded the
wrong numbers during his monthly visit to your home. Your meter has been reread and a corrected statement
is enclosed; please pay the balance due by the 25th. We are sorry for any inconvenience this may have
caused you.

Sample Letter #5

Thank you for pointing out the error in your February electricity bill. We sent someone out to double-check the
meter reading and you were perfectly right. The first reading was incorrect. The amount you should have
been billed was $128.79. Please send your check for that amount along with the original bill. There is no need
to explain the discrepancy as our records have already been corrected.

I apologize for the inconvenience our error has caused you.

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