Curriculum Vitae

Address
L1/17 Parkland Floor
Sector 84
Faridabad, Haryana
Mob No. 7291849025
Dimpi.taneja@gmail.com

Dimple Taneja

Career Objective:

Seek a challenging and a responsible position in the Service Industry and contribute to the
growth of the organization.

Professional Experience:

Worked with eClerx Services as Senior Analyst (Quality) from August 2010 to 2018.

Abridgement

✓ 8 years+ successful experience in Backend support with recognized strengths in account maintenance,
problem solving, trouble-shooting and planning/implementing proactive procedures and systems to avoid
problems in the first place.
✓ Doing quality auditor for inbound, outbound calls and chats.
✓ Skills in conducting trainings and leading teams.
✓ Evolving and implementing collection practices and policies leading to better-cost management and
efficiency.

Key Skills

✓ Leading, mentoring & monitoring the performance of team members to ensure a good individual and
team performance.
✓ Re-working the process to decrease the number of delinquent accounts.
✓ Evolving and implementing collection practices and policies leading to better-cost management and
efficiency.
 ✓ Good working knowledge Microsoft Excel, Microsoft Word.
✓ Develop plan, conduct Data audits and variance analysis.
Worked with Tata Sky Service Ltd as Customer Care Executive from May, 2008 to June 2010

✓ Handling Problems of Customer Related to Video issues (D2H)

✓ Assisting in Sales.

Achievements & Abridgement

✓ Minimize the exception rate and improve the quality.

✓ Proactive planning led to notable increase in morale in all departments.
✓ Handle External and Internal calibration.

✓ Ensure an accurate and timely metrics reporting.

✓ Actively collaborate with management, identify and implement continuous improvement

Academic Qualification:

✓ Bachelor of Arts from Panjab University Chandigarh

✓ 12th Standard (CBSE)

✓ 10th Standard (CBSE)

Strengths:

✓ Team player, Quick learner, Ability to face challenges, Responsible

✓ Leadership Quality

Personal Profile:

Date of Birth : 19 Sep 1988.

Father’s name : Naresh Kumar Taneja
Languages : English, Hindi and Punjabi
Gender : Female
Dimple Taneja