PROCESS DIAG

This Document is used to perform High level Automation Assessment. This document will help Governance and Operational Ex

FILLING I
1) Additional Columns to be added in the end.As this sheet has formulas for calculating values KINDLY DO NOT INSERT COLUM
2) Please go through the INSTRUCTIONS updated in the Column Headers before filling up the same. Also Refer Annexures belo
3) KINDLY DO NOT AMEND THIS DOCUMENT
4) Row No. 7 (Green Row) in Process Details Sheet Gives the description of column headers for better user understanding.

An

No. of FTE's

Is the Process Manual &

Repetitive?

Rule based process?

Inputs are standard?

Does the process

includes reading of Free
Text

Is the process or system

expected to be changed
within next 3-6 months

%age of Unknown
Exceptions

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 PROCESS DIAGNOSIS DOCUMENT

nt is used to perform High level Automation Assessment. This document will help Governance and Operational Excellence teams to get an

FILLING INSTRUCTIONS
Columns to be added in the end.As this sheet has formulas for calculating values KINDLY DO NOT INSERT COLUMNS IN THE MIDDLE OF T
through the INSTRUCTIONS updated in the Column Headers before filling up the same. Also Refer Annexures below.
O NOT AMEND THIS DOCUMENT
(Green Row) in Process Details Sheet Gives the description of column headers for better user understanding.

Annexures

Mention the Number of FTE's currently supporting the Process

Nature of the Process: Refer drop down for options

Insert "Yes" or "No".

Additional information(if any) to be updated in additional Comments Column

Insert "Yes" or "No".

Additional information(if any) to be updated in additional Comments Column

Insert "Yes" or "No".

Additional information(if any) to be updated in additional Comments Column

If the process or system is prone to be changed within next 3-6 months update "YES" else "NO"

%age Unknown Exceptions(%age of transactions where the process is not defined)

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UMENT

ams to get an overview and identify whether the process is a right candidate for RPA.

NS
MIDDLE OF THE TABLE.

1)Manual & Repetitive - A process which is performed by user and most of the process steps are same for
all cases or transactions.
2) Semi Manual & Repetitive - A process which is performed by user and also involves any automation
mechanism like Macro, Outlook plug-ins, etc.
3) Automated - A process is already automated. Specify using what in comments
4)Manual But Not
Repetitive - A process which is performed by user and process steps for each case will not be same.

Rule Based "Yes" - Agent/user doesn’t use his/her experience to take any judgement or make decisions
while processing a case.
Rule Based "No" - Agent/user take decision using his/her experience while processing a case.

Note:
What is Input Type? - Documents(PDF, Word, Excel etc), Application Queue, E-Mails etc.
What is Input - Input are the content of the input types. For eg In an invoice - invoice number, date,
amount, Name etc. To decide whether inputs are standard or not, refer below.
1) Input are Standard - Inputs are standard if the content is positioned in the same place even if the input
types are different. Eg: Position of details in an invoice like Invoice number, date, amount, Name etc in an
input type(PDF, Word etc) are always fixed.
2) Input are NOT standard - Input are considered as not standard when the position of content varies in
the input type(s).
Eg. Reading comments, user Notes, historical comments, instructions etc

Is the process or applications used to process a case going to change within 3 - 6 months?

What %age of the total volume received cannot be processed without an external factor(query/approval).
i.e those steps for which there is no next action is defined

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Detailed answer related to description Questions mapping- For Training only

Process metrics

Process

In case of x % rule- based and y % not, tbd ? Proposed

definition for rule- based process
The definition may be confusing, as all SME use their
experience to do things ( maybe we can use the
Process
definition given by the product slides:
Activities with clear processing instructions (template
driven) with decision making based on standardized and
predictive rules)

Input data

It is counted as Yes, even there is 1 step out of 40 Process

Process

The definition may be confusing. It applies more to the

final part: " i.e those steps for which there is no next Process
action is defined"

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Variables influencing Variables influencing the
complexity of the process benefit
yes

yes

yes

yes yes

yes yes

yes

yes

6 variables 7 variables

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COE Name Mention Team Name

COE Team Name Process Name

 Briefly Describe the Process Number of FTE's currently supporting
the Process

High-level process description No. of FTE's

 Total Transactions Time Taken to
processed (or) Volume as process/complete per
Frequency of the Process /
per Frequency. Enter only case/Transaction. Update
Volume: Refer Drop down for
volume count & select the duration in
Option.
frequency in Process HH:MM:SS format
Frequency Column

Number of Cases OR Average handling time per

Process Frequency
Transactions Case/Transaction
 Insert "Yes" or "No".
Insert "Yes" or "No".
Nature of the Process: Additional information(if any) to be
Additional information(if any) to be
Refer drop down for updated in additional Comments
updated in additional Comments
options Column
Column

Is the Process Manual &

Rule based process? Inputs are standard?
Repetitive?
 Insert "Yes" or "No". Input Data type. Eg.
Additional Pdf,image,txt,etc.
Applicable
information(if any) to Incase of More than
input types if
be updated in one input mention all If Yes, please mention
more than one
additional Comments applicable the input
Data inputs
Column types in Data Inputs
Comments column
Does this process
Does the process requires reading of
Data Inputs -
includes reading of Free Data Inputs Scanned Images or
Comments
Text Handwritten
Documents?

If the process / systems is prone to be
changed within next 3-6 months
update "YES" else "NO"
Is the process / systems expected to be
changed within next 3-6 months?
Mention any
system/Technology
Mention the Automated step(s)
Constrain relating to
and Applications / Tool / Utility
process or Tool used in the
used for automation.
process. Refer Instrcution
sheet for Guidelines
Are there any steps in the
Technology/ System process which are already
Constraints automated using any tool or
utility.
 %age of Unknown If the Test Is the applications used in
Mention the Total No.
Exceptions(%age of Environment is the process are accessed
Applications of Steps
transactions where available update Via Citrix/Remote Desktop.
Name in the
the process is not "YES" else "NO" Refer Instructions for
process.
defined) details

Is there a test
%age of Unknown Application Access Via Application No. of
environment
Exceptions Citrix/Remote Desktop? Names Steps
available?
Update additonal Comments if any Set Status to Complete and rest of the fields will auto calc

Process Calculated FTE

Comments Status Benefit
Complexity Savings
f the fields will auto calculated

Quadrant
 Rule Standard
Free Text
Based Input

0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
 Final Complexity
Type Complexity
Percentage

0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%
0 27% 27%