Training for 1° level Technical Support

Day 1
During the first date of the training you will acquire all the needed knowledge about the hardware of the
machine.

Time Activity Product

9:00 – 9:30 Machine general overview CM18x
9:30 – 10:00 Machine first installation (transport protection and floor fixing) CM18x
10:00 – 10:10 Machine connections (RS232/USB/lan) CM18x
10:10 – 10:15 Operator interface (PC/Display) CM18x
10:15 – 12:15 Modules overview (position and functions CM18x
deposit/counting/withdrawal)
LUNCH
13:30 – 15:00 Modules details safe area (how to remove, accurate description of CM18x
mechanisms and sensors)
15:00 – 16:00 Modules details safe area re-assembling (done by the “student”) CM18x

Day 2
The second part of the training will be focused on the remaining part of the hardware, the display and
SWtool.

Time Activity Product

9:00 – 11:00 Modules details upper part (how to remove, accurate description of CM18x
mechanisms and sensors)
11:00 – 12:15 Modules details upper part re-assembling (done by the “student”) CM18x
LUNCH
13.30 – 14.00 Display functionalities for technical support CM18x
14:00 – 14:45 Jam simulation and removal CM18x
14:45 – 14:50 Introduction to ARCA Batabase
14:50 – 16:00 Use of SWTool SWtool

Day 3
The last day of the HW training is focused on the machine diagnostics

Time Activity Product

9:00 – 11:00 Use of SWTool SWtool
11:00 – 12:15 Event log reading CM18x
LUNCH
13:30 – 14:30 Jam simulation and their removal CM18x
14:30 - 15:00 Introduction to ARCA data-base //
15:00 – 16:00 Doubt solving/Questions
ARCA Branch

Day 3
The first day of the training is focused on ARCA Branch presentation and demoing the different level of
integration (L1 and L2).

Time Activity Product

9:00 – 10:00 ARCA Branch Software presentation ARCA Branch
10:00 – 11:00 ARCA Branch L1 (installation, overview, demo, logs) ARCA Branch
11:00 – 12:00 ARCA Branch L2 (installation, overview, demo, logs)
LUNCH
13:30 – 15:00 ARCA Branch L2 (Demo Web and desktop application) ARCA Branch
15:00 – 16:00 Exercises made by the trainees ARCA Branch

Day 4
The second day of the training is focused on demoing the ARCA Branch level 3 Non silent integration and
the ARCA TCR Simulator.

Time Activity Product

9:00 – 10:30 ARCA Branch L3 (general overview, demo on L3 NON-silent) ARCA Branch
10:30 – 12:00 CM Emulator ARCA Branch
LUNCH
13:30 – 15:00 Exercises made by the trainees ARCA Branch
15:00 – 16:00 Final discussion/question ARCA Branch