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  • K Akshay Gupta - Resume

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    Akshay Kotha Gupta is currently working as a SEPO Investigation Specialist at Amazon in Hyderabad, India. In this role, he performs risk investigation on suspicious activities to ensure high quality decision making and helps identify abuse patterns to mitigate risks. He has experience in risk analysis and evaluating customer accounts and transactions. Previously, Akshay obtained a Bachelor's degree in Business Administration from Sri Sathya Sai Institute of Higher Learning. He is proficient in Microsoft Office, risk analysis tools, and communication.

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    K Akshay Gupta -- Resume

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    Akshay Kotha Gupta is currently working as a SEPO Investigation Specialist at Amazon in Hyderabad, India. In this role, he performs risk investigation on suspicious activities to ensure high quality decision making and helps identify abuse patterns to mitigate risks. He has experience in risk analysis and evaluating customer accounts and transactions. Previously, Akshay obtained a Bachelor's degree in Business Administration from Sri Sathya Sai Institute of Higher Learning. He is proficient in Microsoft Office, risk analysis tools, and communication.

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    © All Rights Reserved
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    10 views2 pages

    K Akshay Gupta - Resume

    Uploaded by

    Pravin Tejas
    Akshay Kotha Gupta is currently working as a SEPO Investigation Specialist at Amazon in Hyderabad, India. In this role, he performs risk investigation on suspicious activities to ensure high quality decision making and helps identify abuse patterns to mitigate risks. He has experience in risk analysis and evaluating customer accounts and transactions. Previously, Akshay obtained a Bachelor's degree in Business Administration from Sri Sathya Sai Institute of Higher Learning. He is proficient in Microsoft Office, risk analysis tools, and communication.

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    © All Rights Reserved
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    of 2

    Rajahmundry, AP, INDIA |

    KOT H A A K S H AY
    aak457397@gmail.com |
    +91-7382304033 |

    G U P TA https://www.linkedin.com/in/akshay-kotha-7b4a84201

    An optimistic and endeavor oriented individual who’s enthusiastic in taking up challenging role in Risk
    Analysis, Analyzing the Client Patterns and Protection Operational Visualization that helps to
    minimize the risk & eventually grow to the level of decision making person in the organization.

    EXPERIENCE
    SEPO INVESTIGATION SPECIALIST - EN
    At AMAZON, HYDERABAD – INDIA.
    [NOV 2022 – CURRENTLY]
    • Currently associated with Amazon India as SEPO Investigation Specialist – EN. SEPO {Shopping
    Experience Protection Operations} Investigation Specialist.

    • SEPO investigation ensures High Quality Decision making and perform Risk and Investigation on any
    suspicious activities and behaviors that could endanger Amazon or our clients in International
    Marketplaces.

    • Additionally, by implementing Buyer & Seller Abuse Prevention, through Standard Operating
    Procedures that recognize abuse patterns, identify Emerging Modus Operandi trends, and take
    precautions to mitigate risks.

    • SEPO commits to identify and helps reducing financial, legal and reputational risks by taking the
    proactive steps, and maximize the customer experience. Communicate directly with internal
    customers and colleagues during and after the research process via email, notes, phone calls, etc.

    EDUCATION
    BACHELOR OF BUSINESS ADMINISTRATION
    At Sri Sathya Sai Institute of Higher Learning
    [2019 MAY – 2022 JUNE]

    • Had my Bachelors from SSSIHL a Deemed to be University with Subjects including Business
    Management, Economics and Commerce with Taxation.
    SKILLS
    • MS Office & Excel
    • Tally
    • Word press
    • Joomla
    • Communication skills
    • Interpersonal skills
    • Due Diligence, Risk & Data Analysis

    ACTIVITIES AND HOBBIES


    • Salient Member of Art and Culture Department at University.
    • Led various (art related) programs and participated in cultural activities and events.
    • Travelling, Photography, Art.

    PROFESSIONAL EXPERIENCE
    • Hands on experience in valuating risks using different tools with customer accounts, evaluating the
    legitimacy based on the tools and knowledge expertise. Also, experience in creating reports that
    helps in evaluating the performances, variances, self QA

    • Provided high level and depth technical support by resolving inquiries by phone, email and web, in a
    manner and time frame consistent with department and team service levels and goals.

    • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary and
    deep dived to the customer’s account to stop unauthenticated transactions.

    LANGUAGES KNOWN
    • Telugu, English, Hindi

    DECLARATION

    • I hear by solemnly affirm that the above is true and accurate to my best of my knowledge and belief.

    kakshaygupta

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