Gabrielle Froom

17644 N 55th Ave, Glendale, AZ 85308 | 623-707-9470 | gabby.froom@gmail.com

Objective
 Mortgage Professional- Vast mortgage Knowledge

Education
ASSOCIATES | 2018 | GLENDALE COMMUNITY COLLEGE
 Major: Fine Arts

Skills & Abilities

 Microsoft Office/ Administrative
 Employee Training/ Supervision
 Customer Service

Experience
COLLATERAL SUPPORT CAPTAIN/ASSOCIATE | HOMEPOINT FINANCIAL | JUN. 2021-NOV 2022
 Oversaw a team of at least five people, made sure pipeline work was completed efficiently
 Worked with mortgage broker and account executives to ensure appraisal was completed on time, kept
track of appraisal orders, tracked invoicing
 Worked with vendors to make sure order was completed correctly
APPRAISAL COORDINATOR | US BANK-RED SKY RISK | FEB 2020- JUN 2021
 Made sure appraisal reports were completed on time, researched for the best rate and turn time for
orders
 Answered sales questions about appraisals, Liaison between sales and appraisers
APPRAISAL COORDINATOR | LOAN DEPOT/IMORTGAGE | APR 2013-FEB 2020
 Ordered appraisals through outside vendors, keep track of orders and invoices, make sure invoices are
paid out. Upload Appraisal documents and add information to system and making sure all information is
most up to date and correct. Contacted Appraiser to add to appraisal panel/panel management
 Previous to current position: Renovation and Construction Assistant: Managed renovations accounts of
up to 15 million dollars, paid out vendors, mailed out checks. Ordered appraisals and final inspections for
renovation loans. Followed up with borrowers to see status of renovation project. Built draw software
system.
 Previous position: Set Up Coordinator: Created initial disclosures within guidelines and sent them out to
the borrower.
OPR-CREDIT ANALYST | DISCOVER CARD | OCT 2011-MAR 2013
 Determined lending capabilities to card members, decisioned on credit limits and credit usage
 Prior Position- collections and customer service, collected on past due accounts and provided outbound
customer service to current customers