OS II-V Electronics

,
Federal Democratic Republic of Ethiopia

OCCUPATIONAL STANDARD
ELECTRICAL/ELECTRONICS EQUIPMENT SERVICING
NTQF Level II-V
Ministry of Labor and Skill

March 2022
Ministry of Labor and Electrical/Electronic Equipment

Version 2
Page 1 of 107 Skill Servicing March 2022
Ethiopian Occupational Standard
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and
strategies of the Ethiopian Government, technology transformation – by using international
standards and international best practices as the basis, and, adopting, adapting and verifying
them in the Ethiopian context – is a pivotal element. TVET is given an important role with
regard to technology transfer. The new paradigm in the outcome-based TVET system is the
orientation at the current and anticipated future demand of the economy and the labor market.
The Ethiopian Occupational Standards (EOS) are - a core element of the Ethiopian National
TVET-Strategy and an important factor within the context of the National TVET-
Qualification Framework (NTQF).They are national Ethiopian standards, which define the
occupational requirements and expected outcome related to a specific occupation without
taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopian Occupational Standard comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a standard
format that comprises:
 Occupational title, NTQF level
 Unit code
 Unit title
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining whether the
candidate is competent.
The ensuing sections of this EOS document comprise a description of the respective
occupation with all the key components of a Unit of Competence:
 the chart with an overview of all Units of Competence for the respective occupation
(Unit of Competence Chart) including the Unit Codes and the Unit of Competence
titles
 the contents of each Unit of Competence – this includes further directions on the
contents and format of the unit of competence
 occupational map providing the Technical and Vocational Education and Training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards, and for the individual, a career path

Version 2
UNIT OF COMPETENCE CHART
Occupational Standard: Electrical/Electronics Equipment Servicing
Occupational Code: EIS EEES
NTQF Level II
EISEEES2 01 0322 EISEEES2 02 0322 EISEEES2 03 0322

Perform Test Electrical and Perform Electrical
electrical/Electronic Electronic components Wirings and Electronics
Measurement and Circuit
Calculation
EISEEES2 04 0322 EIS EEES2 05 0322 EIS EEES2 06 0322
Design and Construct Troubleshoot AC/DC Construct & repair
Simple Printed Circuit Power Supply with Electrical mitad and
Board Single-Phase Input stove
EIS EEES2 07 0322 EIS EEES2 08 0322 EIS EEES2 09 0322

Maintain and repair Maintain & repair Install & repair washing
electric domestic microwave oven machine
appliance
EISEEES2 10 0322 EISEEES2 11 0322

Install and Repair Apply 5S Procedures
Multimedia equipment

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing
NTQF Level III

Service and Repair Assemble and Erect Maintain and repair
mobile phones Antenna and Signal television receivers
Distribution Equipment

Maintain and repair Maintain and Repair Maintain and Repair
Printers digital copier machine Computer

Maintain and Repair Install and repair air Prevent and Eliminate
Refrigerator conditioner MUDA

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing IV
NTQF Level IV

Design and Develop Develop Basic Integrated Assemble, enter and
Advanced Security Systems verify operating
Electrical/Electronic instructions in
Systems microprocessor equipped
devices
Provide solutions and Commission Manage Servicing
report on electro- Electrical /Electronic Operations for Electronics
technological problems System Equipment/System
EIS EEES4 07 0322

Plan and Organize
Work Activities

Version 2
UNIT OF COMPETENCE CHART
Occupational Area: Electrical/Electronic Equipment Servicing V
Occupational Code: EIS EEES5
NTQF Level V

Manage electro Install and test Diagnose and rectify
technology projects microwave antennae and faults in digital
waveguides transmission circuits and
systems

Provide Advanced Perform Technical Install commercial
Training for Consultation video/audio system
Technicians components

Version 2
NTQF Level II

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing II
Unit Title Perform Electrical/Electronic Measurement and Calculation
Unit Code EISEEES2 01 0322
Unit Descriptor This unit covers the knowledge, skills and attitudes needed to identify,
care, handle and use measuring instruments and apply basic electrical
calculation
Elements Performance Criteria

1. Plan and prepare 1.1. Object or component to be measured is identified according to
tasks procedures
1.2. Correct specifications are obtained from relevant source
1.3. Measuring instruments are selected in line with job requirements
1.4. Workstation is made ready in accordance with job specification
2. Select measuring 2.1. Appropriate measuring instrument is selected to achieve required

instruments outcome
2.2. Accurate measurements are obtained for job
2.3. Calculation needed to complete work tasks are performed using the
four basic process of addition (+), subtraction (-), multiplication (x),
and division (/)
2.4. Calculation involving fractions, percentages and mixed numbers

are used to complete workplace tasks.
2.5. Numerical computation is checked and corrected for accuracy
2.6. Instruments are read to the limit of accuracy of the tool.
3. Carry out 3.1. Measuring instruments are handles without damage according to
measurements and procedures
calculation
3.2. Measuring instruments are cleaned before and after using.
3.3. Proper storage of instruments is undertaken according to

manufacturer’s specifications and standard operating procedures.
4. . Maintain 4.1 Object or component to be measured is identified according to

Version 2
measuring procedures
instruments
4.2 Correct specifications are obtained from relevant source
4.3 Measuring tools are selected in line with job requirements
Variable Range
Measuring instruments May include, but not limited to:
 . Include but not limited to
 Analog /digital voltmeter
 Analogue /digital ammeter
 Analog /digital Multi-meter
 Watt meter
 Energy meter
 Tachometer
 Frequency counter
 Clamp meter
 Analogue/digital Oscilloscope
 Function/signal generator
 RLC meter
 Micrometer
 Varner caliper
 Meter
Calculation May include, but not limited to:

 Resistance
 Voltage
 current
 power
 energy

Version 2
 frequency
 capacitance
 inductance
 Outside diameter
 Thickness

Version 2
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge to:
Competence  Selected proper measuring instruments according to tasks
 Carried out measurement and calculations
 Maintained and stores instruments
Underpinning Demonstrates knowledge of:

Knowledge and  Types of measuring instruments and their uses
Attitudes
 Principle operation of electrical measuring instrument
 Safe handling procedures in using measuring instruments
 Four fundamental operation of mathematics
 Formula for power, energy, ohm’s law, area, perimeter
 Basic electrical circuit concept
Underpinning Skills Demonstrates skills of:

 Reading skills required to interpret work instruction
 Communication skills
 Handling measuring instruments
 Use of electrical measuring instrument
 Performing mathematical calculations of parallel circuit, series circuit

and series-parallel circuit
 Measure voltage, current, resistance, power, energy and frequency with

proper measuring instruments
 Visualizing objects and shapes
Interpreting formula
Resources Implication Access is required to real or appropriately simulated situations, including
work areas, materials and equipment, and to information on workplace
practices and OHS practices.
Methods of Competence may be assessed through:
Assessment  Interview/Written Test
 Observation/Demonstration with Oral Questioning

Version 2
Context of Assessment Competence may be assessed in the work place or in a simulated work
place setting.

Version 2
Unit Title Test Electrical and Electronic components
Unit Descriptor This unit covers the knowledge, skills and attitudes needed to identify and
testing of electrical & electronics components.

1. Plan and prepare to 1.1 Materials are checked according to specifications and tasks
identify/test
electrical/electronic 1.2 Appropriate tools and test instrument are selected according to task
parts requirements
1.3 Task is planned to ensure occupational health and safety (OHS)

guidelines and procedures are followed
1.4 Electrical/electronics components are identified correctly and prepared for

testing, de-soldering/soldering of electronic components in accordance with
instructions and work procedures
2. Identify and test 2.1 Safety procedures in using hand tools/test instrument are observed at all
Electrical/electronic times and appropriate personal protective equipment are used
components
2.2 Work is undertaken safely in accordance with the workplace and
standard procedures
2.3 Important Electrical/Electronic Components/parts are identified
2.4 Appropriate range of methods in testing electrical /electronic circuits &

parts (capacitor, diode, resistor, transistor, power supply and other
electrical/electronic component) are used according to specifications,
manufacturer’s requirements and safety
2.5 Correct use of test/measuring instrument is followed according to

electrical/electronic components/parts function and specification
2.6 Confirm the electrical/electronic components/parts data, function and value

in accordance to parts/component specification
2.7 Read and interpret the specification of electronic component using

electronic catalogue guide (ECG)
3. Test the construction 3.1 Assembling electrical/electronic circuit in accordance with the given
of electrical/ diagram.
electronic circuits
3.2 Testing of the completed construction of electrical/electronic circuits is

Version 2
conducted for compliance with specifications and regulations using
appropriate procedures and equipment
3.3 Check the accurate operation of the constructed circuit
3.4 Unplanned events or conditions are responded to in accordance with

established procedures
Variable Range
Materials May include, but not limited to:
 . Soldering lead
 Flux
 Cables
 Printed circuit board (PCB)
 Electrical/Electronic parts and components (resistor, diode, transistor,
capacitor, IC etc.)
 Wires
 AC/DC power supply
 Data book
Tools, test/measuring May include, but not limited to:
instrument  Pliers
 Cutters
 Screw drivers
 Steel rule
 Equipment
 Soldering gun
 Multi-tester
 Megger tester
 Multi meter
Personal protective May include, but not limited to:
equipment  Goggles
 Gloves
 Apron/overall
 Electro static discharge
Electrical/Electronic May include, but not limited to:
Components  Passive components
 Active components
 Logic gates
 IC's
Electrical /electronic May include, but not limited to:
circuits  . Power supply
Version 2
 Rectifier
 Amplifier
Technique May include, but not limited to:
 Amp/milliamp reading
 Voltage/millivolt reading
 Soldering/de-soldering techniques
 Lead free soldering
 Resistance test
 Continuity test
 Short/open circuit test
 Input/output test
 Colour code/Value reading
Components pin identification
Evidence Guide
Competence  Undertook work safely and according to workplace and standard
procedures
 Used appropriate electrical/electronic test/measuring instrument
 Used appropriate electrical/electronic test/measuring techniques
 followed correct procedures in testing/measuring electronic parts and
component
 performed identification of parts and value reading
 Conducted testing of the constructed electrical/electronic circuits using
appropriate procedures and standards
Knowledge and  specifications and use of tools
Attitudes  use of test instruments/equipment
 Basic electrical/electronic theory
 single phase ac principles
 wiring techniques
 AC/DC power supplies
 soldering/de-soldering method and techniques
 colour code and specification of parts
 lead free soldering techniques
 Circuit construction skill

Version 2
 Use of test/measuring instrument techniques
 Data book Reading skill
place setting.

Version 2
Unit Title Perform Electrical Wirings and Electronics Circuit
Unit Descriptor This unit covers the knowledge, skills and attitudes needed to terminate
and connect electrical wirings and electronic circuits.

1. Identify and 1.1. Correct electrical/electronic diagram is selected according to job
interpret different requirements
kinds of 1.2. electrical/electronic diagrams are segregated in accordance with the
electrical/electronic types and kinds of diagrams Components, assemblies are recognized as
diagram required
1.3. Dimensions of the key features of the objects depicted in the
diagrams are correctly identified
1.4. Electrical Symbols used in the diagrams are identified and
interpreted correctly
1.5. diagrams is checked and validated against job requirements or
equipment in accordance with standard operating procedures
1.6. Electrical/electronic schematic is drawn and correctly identified
1.7. Correct diagrams is identified, equipment are selected and used in
accordance with job requirements
2. Plan and prepare 2.1. Materials are checked according to specifications and tasks
for termination/ 2.2. Appropriate tools and equipment are selected according to tasks
connection of requirements
electrical 2.3. Task is planned to ensure OH & S guidelines and procedures are
wiring/electronics followed
circuits 2.4. Electrical wiring/electronic circuits are correctly prepared for
connecting/termination in accordance with instructions and work site
procedures
3.Terminate/ connect 3.4. Safety procedures in using tools are observed at all times and
electrical appropriate personal protective equipment are used
wiring/electronic
circuits 3.5. Work is undertaken safely in accordance with the workplace and
standard procedures
3.6. Appropriate range of methods in termination/connection are used

according to specifications, manufacturer’s requirements and safety

Version 2
3.7. Correct sequence of operation is followed according to job
specifications
3.8. Accessories used are adjusted, if necessary
3.9. Confirm termination/connection undertaken successfully in

accordance with job specification
4. Test 4.4 Testing of all completed termination/ connections of electric

termination/ wiring/electronic circuits is conducted for compliance with
connections of specifications and regulations using appropriate procedures and
electrical equipment
wiring/
electronics 4.5 Wiring and circuits are checked using specified testing procedures
circuits 4.6 Unplanned events or conditions are responded to in accordance with
Variable Range
 Cables
 Wires
 Insulating materials
 Flux
 Terminal lug(wire shoe)
 Cable connector
 Electronic work bench software
 Different electronic component
 Printed circuit board (PCB)
 Screws
 Different types of switches
 Circuit breaker
 Kalki switch

Version 2
 Lamp holder
 Lamp
 Plug
 Socket
 Stationer (pencil, A4 paper)
Tools and equipment May include, but not limited to:

 Pliers (side cutter, long nose and combinational )
 Cutters
 Screw drivers
 Insulation remover
 Crimper
 Electrician knife
 Drawing table
 T-square
 Set square
 Protractor
Equipment
 Soldering gun
 Multi-tester (multi-meter)
 AC/DC power source

 Gloves
 Apron/overall
Methods May include, but not limited to:

 Clamping

Version 2
 Pin connection
 Soldered joints
 Plugging
 electrical/electronic drawing using electronic software
Accessories May include, but not limited to:

 . Brackets
 Clamps
 Washer
 bolt and nut
 screw
 circuit breaker box
Evidence Guide
Competence  Selected correct electrical/electronic diagram in line with job
requirements
 Correctly identified the objects represented in the diagram
 Identified and interpreted symbols used in the diagram correctly
 Prepared/produced electrical/electronic diagram including all relevant

specifications
 Undertook work safely and according to workplace and standard

procedures
 Used appropriate termination/ connection methods
 followed correct sequence in termination / connection process
 Conducted testing of terminated connected electrical wiring/electronic

circuits using appropriate procedures and standards

Version 2
Knowledge and  Diagram conventions
Attitudes
 Symbols
 Dimensioning Conventions
 Mark up/Notation of Diagrams
 specification and use of tools
 use of test instruments/equipment
 electrical theory
 Type of wires
 DC power supplies
 soldering method and techniques

 Drawing and Reading skills required to interpret work instruction
 Interpreting electrical/electronic signs and symbols
 Soldering techniques

place setting.

Version 2
Unit Title Design and Construct Simple Printed Circuit Board
Unit Descriptor This unit covers the knowledge, skills and attitudes needed to design and
construct basic consumer electrical/electronics circuits and prepare printed
circuit board (PCB)
1. Plan and prepare to 1.1 Materials are checked according to specifications and tasks
construct/
electrical/electronic 1.2 Appropriate tools and equipment’s are selected according to task
circuits requirements
1.3 Task is planned to ensure occupational health and safety (OHS)

guidelines and procedures are followed
1.4 Electrical/electronic circuits are correctly prepared for connecting and

soldering in accordance with instructions and work site procedures
2. Design and construct 2.1 Materials are checked according to specifications and tasks
printed circuit board
(PCB) 2.2 Appropriate tools and equipments are selected according to task
requirements
2.3 Safety procedures in using hand tools/equipments are observed at all times
and appropriate personal protective equipment are used
2.4 Work is undertaken safely in accordance with the workplace and standard
procedures
2.5 Important electrical/electronic component dimension are identified
2.6 proper etching procedure are applied
2.7 Holes for electronic components are prepared according to the specification

Version 2
of task.
3. Construct 3.1. Safety procedures in using hand tools/equipments are observed at all
electrical /electronic times and appropriate personal protective equipment are used
circuits on PCB
2.1 Work is undertaken safely in accordance with the workplace and
standard procedures
2.2 Important electrical/electronic components are identified
2.3 Appropriate range of methods in constructing electrical / electronic

circuits are used according to specifications, manufacturer’s requirements
and safety
2.4 Correct sequence of operation is followed according to job specifications
2.5 Accessories used are adjusted, if necessary
2.6 Confirm the construction undertaken successfully in accordance with job

specification
4. Test the construction 3.1 Testing of the completed construction of electrical/electronic circuits is
of electrical/ conducted for compliance with specifications and regulations using
electronic circuits appropriate procedures and equipment
3.2 Check the accurate operation of the constructed circuit
3.3 Unplanned events or conditions are responded to in accordance with

Variable Range
 Flux
 Cables
 Ferric-chloride acid
 permanent(ink) marker
 sticker(reflector)
 Drill bit
 Solid copper plate

Version 2
 Electrical/Electronic components and elements
 Wires

 Pliers
 Cutters
 Screw drivers
 Steel rule
Equipment
 Soldering gun
 Hand drill
 Multi-tester

 Gloves
 Apron/overall
Electrical/Electronic May include, but not limited to:

Components  Passive components
 Active components
 Logic gates
 IC's
Methods May include, but not limited to:

 . Terminating
 Pin connection
 Soldering joints
 Plugs
 Etching
Electrical /electronic May include, but not limited to:

Version 2
circuits
 Amplifiers (Voltage amplifiers, Current amplifier, Power amplifier)
 Oscillators
 Power supply, Rectifier
 Digital circuits (Adder, Subtractor, Encoder/Decoder, Multiplexer/De-

multiplexer, Flip-flops, Counter, Shift register)
Air conditioner control circuit

Sequence of operation May include, but not limited to:
 for example Transformer → Rectifier→ Filter → Regulator → Output
to construct linear power supply circuit
Evidence Guide
Competence  Undertook work safely and according to workplace and standard
procedures
 Used appropriate PCB construction methods
 followed correct sequence in constructing the electrical/electronics

circuit process on PCB
 Conducted testing of the constructed electrical/electronic circuits using

appropriate procedures and standards

Knowledge and  specifications and use of tools
Attitudes
 use of test instruments/equipment
 electrical/electronics theory
 PCB construction process
 DC power supplies
 Amplifier circuit
 Oscillator circuit

Version 2
 Digital circuits
 soldering/de-soldering method and techniques

 Printed circuit board (PCB) construction skill
 Circuit construction skill on PCB

place setting.

Version 2
Unit Title Troubleshoot AC/DC power supply with single phase input
Unit Code EIS EEES2 05 0322
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
troubleshoot and repair single-phase AC/DC power supply that includes
transformer rewinding

1. Prepare product and 1.1 Troubleshooting workplace is prepared in accordance with OH&S policies
work station for and procedures
troubleshooting
1.2 Responsible person is consulted for effective and proper work coordination
1.3 Required materials, tools and equipment are prepared and checked in
accordance with established procedures
1.4 Parts and materials needed to complete the work are prepared and obtained
according to requirements
2. Diagnose faulty parts 2.1 Troubleshooting procedures are followed in accordance with OH&S
of power supply policies and procedures.
2.2 Test instruments required for the job are used to test the
required parameters in accordance with the manufacturer's

data and safety procedures
2.3 defects/fault parts are identified using specified testing procedures
2.4 Identified defects and faults are explained to the responsible person in
accordance with company policy and procedures
2.5 Results of diagnosis and testing are documented accurately and completely
Version 2
within the specified time
2.6 Customers are advised / informed regarding the status and serviceability of
the unit
3 Maintain/repair the 3.1 Personal protective equipments are used in accordance with Occupational
power supply unit Health and Safety practices
3.2 Defective parts/components are replaced with identical or recommended

appropriate equivalent ratings
3.3 Repaired or replaced parts/components are soldered/mounted in accordance

with the current industry standards
3.4 Control settings/adjustments are performed in conformity with service-

manual specifications
3.5 Repair activity is performed within the required timeframe
3.6 Cleaning of unit is performed in accordance with standard procedures
4 Rewind low-power 4.1 Rewinding process is performed in accordance with OH&S policies
transformer and procedures
4.2 Process is checked according to established standards and
requirements
4.3 Test instruments required for the job are used to test the required
parameters in accordance with the manufacturer's data and safety
procedures
5 Assemble low-power 5.1 Assembling processes are performed in accordance with OH&S policies and
transformer procedures
5.2 Process is checked according to established standards and requirements
5.3 Assembled products are checked in accordance with quality standards
6 Test and inspect 6.1 Repaired products are subjected to final visual inspection and testing
repaired products in accordance with quality standards, procedures and requirements
6.2 Work completion is documented and responsible person is informed
in accordance with established procedures
6.3 Housekeeping procedures are observed in accordance with 5S discipline and
6.4 Waste materials are disposed of in accordance with environmental
requirements

Version 2
Variable Range
OHS policies and May include, but not limited to:
procedures  . hazardous and risk assessment mechanisms
 implementation of safety regulations
 safety training
 safety systems incorporating,
 work clearance procedures
 isolation procedures
 gas and vapor
 monitoring/testing procedures
 use of protective equipment and clothing
 use of codes of practice
 Ethiopian electrical code
Responsible person May include, but not limited to:

 Immediate supervisor
 Service supervisor/management
Materials, tools and May include, but not limited to:

equipment  Conventional E-I Transformer Assembly
 Copper Wires
 Stranded Wires
 soldering and de-soldering tools
 screwdriver (assorted)
 screws (assorted)
 wrenches (assorted)
 Allen wrench/key
 utility knife/stripper

Version 2
 multi-tester
 diodes, transistor, capacitor, resistor, transformer
 pliers (assorted)
 ball-peen hammer
 ESD-free work bench with mirror
 Calliper
 Micro meter
Former
equipment  working clothes/apron
 hand gloves
 face/dust mask
 goggles
 safety shoes
Repaired or replaced May include, but not limited to:

parts/components  . soldering loss contacts
 rewinding low power transformer
 replacing faulty components
 cleaning
Environmental May include, but not limited to:

Requirements  proper disposal of chemicals and components shall be based on existing
requirements of the law and chemical waste management
 non-biodegradable parts or materials shall be packed and labeled

properly for disposal
Evidence Guide
Competence  Identified electrical/electronic components and devices and its proper
handling
Version 2
 Applied appropriate knowledge and technique on troubleshooting
 Repaired the unit according to specific requirements within timeframe

allotted
 Applied safety rules and procedures
 Used tools and equipment properly

Knowledge and  Mensuration/Mathematics
Attitudes
 Conversion of Units
 Applied Mathematics
 Drawing, Wiring, and Schematic Diagram
 Reading and interpreting electrical/electronic schematic diagram,

wiring diagram and symbols
 Safety
 Work Safety requirements and economy of materials with durability
 Knowledge in 5S application and observation of required procedures
 Materials, tools/instruments & equipment uses and specifications
 identification of hand and power tools
 proper care and use of tools
 identification of test and measuring instruments
 proper care and use of test and measuring instruments
 System and processes
 Principles of Electrical Circuits
 Fundamentals of Direct Current Circuits
 Fundamentals of Alternating Current Circuits
 Fundamentals of Electronic Components And Circuits
 Fundamentals of Digital Logic, Components & Circuits

Version 2
 Low power transformer rewinding techniques

 application of troubleshooting technique
 use and maintenance of test instruments, tools, & equipment
 application of work safety practices and time management
 application of substitution technique
 soldering/de-soldering and wiring/cabling techniques
 schematic diagram reading skills
rewinding of low power transformer skill

place setting.

Version 2
Unit Title Construct and Repair Electric Mitad and Stove
Unit Descriptor This unit covers the knowledge, skills and attitudes required to maintain
and repair Electric Mitad and Stove.
It includes constructing, diagnosing faults, dismantling, re-assembling,
testing and preparing reports.

1. Prepare unit, 1.1. Workplace/equipment is made ready for construction and
tools, equipment maintenance
and workstation 1.2. Repair/maintenance history is verified in line with the company
procedures
1.3. Workplace is set / arrange for repair job and for construction in
accordance product standard procedure.
1.4. Necessary tools, test instruments and personal protective
equipment are prepared in line with job requirements
2. Construct Electric 2.1. Workplace/equipment is made ready for construction

Mitad and Stove 2.2. Personal protective equipment’s are used in accordance with
Occupational Health and Safety practice
2.3. Service manual is produced accordance with the specification of the
product.
2.4. Construct Mitad and stove in accordance with the standard of safety
procedure
2.5. Test the product in accordance with the standard of safety
procedure
2.6. Construction completion procedures and documentations are
complied with based on manual
2.7. Waste materials are disposed of in accordance with environmental
requirements
3.Diagnose faults of the 3.1. Complete check-up of electric mitadareconducted and defects are identified,
unit verified and documented against customer description
3.2. Systematic pre-testing procedure is observed in accordance with
manufacturer’s instructions
3.3. System defect/fault symptoms are identified using appropriate tools and
equipment and in accordance with safety procedures
3.4. Test instruments required for the job are used in accordance with user
manuals and safety procedures

Version 2
3.5. Proper troubleshooting procedures are implemented
3.6. Circuits are checked and isolated using specified testing procedures
3.7. Identified defects and faults are explained to the responsible person in
accordance with enterprise or company policy and procedures
3.8. Control settings/adjustments are checked in conformity with service-manual
specifications
3.9. Results of diagnosis and testing are documented accurately and completely
within the specified timeframe
3.10. Customers are advised/informed regarding the status and serviceability of the
unit in accordance with company procedures
4. Maintain/repair the 4.1 Personal protective equipment’s is used in accordance with Occupational
unit Health and Safety practices


4.4 Repair activity is performed within the required time frame
4.5 Care and extreme precaution in handling the unit/product is observed as per
procedures
5. Test repaired unit 5.1 Repaired units are reassembled according to procedures
5.2 Reassembled units are subjected to final testing and cleaning in
conformity with manufacturer’s specifications
5.3 Service completion procedures and documentations are complied
with based on manual
requirements
Variable Range
Electrical Mitad and May include, but not limited to:
Stove  Electrical Mitad and Stove following:
Service manuals May include, but not limited to:

 Service manual/schematic diagram/parts list
 Operating instructions/User’s/Owner’s manual
 Component data sheet/handbook

Version 2
Service Information May include, but not limited to:
 job report sheets
 job order
 bill of materials
 customer index
 construction flow chart
 service flow chart
 stock and inventory record
 requisition slips (for acquisition of parts)
supplier index
Tools, Materials and May include, but not limited to:
Test Instruments  soldering iron/gun
 nut drivers (assorted)
 multi-testers (analog/digital)
 Clamp meter
 utility knife
 wire stripper
 work bench
 flashlight and test light
 cleaning brush
 ball peen hammer
 Electric Mitad stand with all accessories.

Version 2
 Electric stove stand with all accessories
 2mm2 three wire cable
 Plug(25A)
 soldering lead
 wires, various sizes
 Circuit Breaker
 Connector
 Weraja
 Tweezers
 Scriber
 Kalki switch
 1500Watt resistor
 1000watt resistor
 300 Wattresitor
 Jeso
 Local mitad(clay for mitad)
 Clay for stove(small and medium)
 4mm2 three wire cable
 Plug(16A)

equipment  . working clothes/apron
 hand gloves
 face/dust mask
 goggles

Version 2
 safety shoes
Pre- testing procedures May include, but not limited to:

 Visual inspection of the unit with power off
 Interview of customer history unit
Operate the appliance according to manual to confirm defects

 immediate supervisor
 service supervisor / manager
OHS requirements in May include, but not limited to:

accordance with  use of proper tools and equipment
legislation &
regulations  observe workplace environment and safety
 adherence to safety requirements in handling the unit
 use of protective device/shields
 Ethiopia Electrical Code


Evidence Guide
Competence  Set/Prepared workplace for construction/repair job in line with the
production requirements.
 Prepared necessary tools, test instruments and personal protective

equipment in line with job requirements
 Observed systematic pre-testing procedures in accordance with

production instructions
 Identified system defects/fault symptoms using appropriate tools and

 Explained identified defects and faults to the responsible person and

Version 2
customer in accordance with production and procedures
 Replaced defective parts/components with identical or recommended

 Performed control setting/adjustments in conformity with service

 Subjected reassembled units to final testing and cleaning in conformity

with manufacturer’s specifications

Knowledge and  Basic electricity theory
Attitudes
 Mensuration/Mathematics
 Drawing, Block and Schematic Diagram
 Reading and interpreting electronic schematic diagram, block diagram

and symbols\\
 Analysis of Troubles and Isolation Techniques
 Fundamentals of Electronic Lighting and Heating Controls

Version 2
 Measurement and calculation
o Safety
 Work Safety requirements and economy of materials

with durability

 Application of assembling technique
 soldering/disordering and wiring/cabling techniques

place setting.

Version 2
Unit Title Maintain and Repair Electrical domestic appliances
and repair electrical domestic appliances (Toaster, flat iron, pressure
cooker, Blender, coffee maker and waffle maker, Onion chopping, Coffee
grinding). It includes diagnosing faults, dismantling, re-assembling, testing
and preparing reports.

1. Prepare unit, 1.1 Workplace/equipment is made ready for maintenance
tools, equipment and
workstation 1.2 Repair/maintenance history is verified in line with the company
procedures
1.3 Service manuals and service information required for

repair/maintenance are acquired as per standard procedures.
1.4 Workplace is set / arrange for repair job in accordance with company
standard procedures
1.5 Necessary tools, test instruments and personal protective equipment

are prepared in line with job requirements
2. Diagnose faults of 2.1 Complete check-up of electronically-controlled domestic appliances is

the unit conducted and defects are identified, verified and documented against
customer description
2.2 Systematic pre-testing procedure is observed in accordance with

2.3 System defect/fault symptoms are identified using appropriate tools and
2.4 Test instruments required for the job are used in accordance with user
2.5 Proper troubleshooting procedures are implemented

Version 2
2.6 Circuits are checked and isolated using specified testing procedures
2.8 Control settings/adjustments are checked in conformity with service-manual

specifications
within the specified timeframe
2.10 Customers are advised/informed regarding the status and serviceability of the
unit in accordance with company procedures
3. Maintain/repair 7.1. Personal protective equipments are used in accordance with

the unit Occupational Health and Safety practices
3.7 Electro-static discharge (ESD) protection procedure is followed in

accordance with current industry standards



procedures
4. Test repaired unit 4.1 Repaired units are reassembled according to procedures
4.3 Service completion procedures and documentations are complied with based
on manual
requirements
Variable Range
Electrical domestic May include, but not limited to:
appliance equipment  . Driers

Version 2
 Blender, coffee maker
 Toaster, waffle maker
 Flat irons and presses
 Onion chopping
 Coffee grinding


 job order
 customer index
 service flowchart
supplier index
Test Instruments  step-down transformer
 soldering iron/gun

Version 2
 Clamp meter
 utility knife
 wire stripper
 work bench
 cleaning brush
 electric cable
 soldering lead
 assorted electronic components
 Tweezers
 Glue Gun/Stick
 Air Compressor
 Tie (plastic/metal)
 Magnifiers
 Chopping blade
 Bolt
 Nut
 Screw
 Heating plate
 Circuit breaker
 Electrical wire

equipment
Version 2
 . working clothes/apron
 hand gloves
 face/dust mask
 goggles
 safety shoes

 Interview of customer re history of unit


legislation &
Ethiopia Electrical Code


Evidence Guide
Competence  Set/Prepared workplace for repair job in line with the company
requirements.


Version 2


customer in accordance with enterprise or company policy and
procedures




Attitudes
 Reading and interpreting orthographic projections and isometric views
 Reading and interpreting electronic schematic diagram, block

diagram and symbols
 Work Safety requirements and economy of materials with durability

Version 2
 Fundamentals of Microcontroller Circuits And Programming
 Principles of Electronic Controlled Domestic Appliances
 Fundamentals of Solenoids, Relays And Motors
 Fundamentals of Electronic Motor Controls
 Fundamentals of Industrial Devices and Circuits
 Fundamentals of Remote Control
 Fundamentals of Appliance Protection and Safety Circuits
 Fundamentals of Magnetrons And Other Heating Devices

 soldering/desoldering and wiring/cabling techniques

Version 2
place setting.

Unit Title Maintain and Repair Micro Wave oven
and repair Micro Wave oven. It includes diagnosing faults, dismantling,
re-assembling, testing and preparing reports

1. Prepare unit, tools, 1.1 Workplace/equipment is made ready for maintenance
equipment and
workstation 1.2 Repair/maintenance history is verified in line with the company
procedures

1.4 Workplace is set / arrange for repair job in accordance with company
standard procedures

2.Diagnose faults of 1.1 2.1 Complete check-up of Micro Wave oven is conducted and
the unit defects are identified, verified and documented against customer
description
1.2 Systematic pre-testing procedure is observed in accordance with

1.3 System defect/fault symptoms are identified using appropriate tools

Version 2
and equipment and in accordance with safety procedures
1.8 Control settings/adjustments are checked in conformity with service-

1.9 Results of diagnosis and testing are documented accurately and

completely within the specified timeframe
1.10 Customers are advised/informed regarding the status and

serviceability of the unit in accordance with company procedures
2. Maintain/repair the 2.1 Personal protective equipment’s are used in accordance with
unit Occupational Health and Safety practices

2.3 Defective parts/components are replaced with identical or

recommended appropriate equivalent ratings
2.4 Repaired or replaced parts/components are soldered/mounted in

accordance with the current industry standards
2.5 Control settings/adjustments are performed in conformity with

service-manual specifications
2.7 Care and extreme precaution in handling the unit/product is observed

as per procedures
3. Test repaired 3.1. Repaired units are reassembled according to procedures

unit 3.2. Reassembled units are subjected to final testing and
cleaning in conformity with manufacturer’s specifications
3.3. Service completion procedures and documentations are

Version 2
complied with based on manual
3.4. Waste materials are disposed of in accordance with
environmental requirements
Variable Range
Micro Wave oven May include, but not limited to:
 Microwave Oven
 Cavity thermal fuse
 Timer & controller
 Triac
 High Voltage Transformer
 Magnetron thermal fuse
 Line Fuse


 job order
 customer index
supplier index
Test Instruments  soldering iron/gun

Version 2
 Clamp meter
 utility knife
 wire stripper
 work bench
 cleaning brush
 soldering lead
 Tweezers

 hand gloves
 face/dust mask
 goggles
 safety shoes


Version 2
Operate the Micro oven according to manual to confirm defects


legislation &
Ethiopia Electrical Code


Evidence Guide
requirements.




procedures


Version 2


Attitudes

and symbols
 Principles of Electronic Controlled Micro wave Oven

Version 2


place setting.

Version 2
Unit Title Maintain and Repair Washing Machine
and repair Washing Machine. It includes diagnosing faults, dismantling,
re-assembling, testing and preparing reports.

1.Prepare unit, tools, 1.5. Workplace/equipment is made ready for maintenance
equipment and
workstation 1.6. Repair/maintenance history is verified in line with the company
procedures
1.7. Service manuals and service information required for

1.8. Workplace is set / arrange for repair job in accordance with

company standard procedures
1.9. Necessary tools, test instruments and personal protective

equipment are prepared in line with job requirements

Version 2
2. Diagnose faults of 2.7. Complete check-up of Washing Machines conducted and defects
the unit are identified, verified and documented against customer description
2.8. Systematic pre-testing procedure is observed in accordance with

2.9. System defect/fault symptoms are identified using appropriate

tools and equipment and in accordance with safety procedures
2.10. Test instruments required for the job are used in accordance with
user manuals and safety procedures
2.11. Proper troubleshooting procedures are implemented
2.13. Identified defects and faults are explained to the responsible person
in accordance with enterprise or company policy and procedures
2.14. Control settings/adjustments are checked in conformity with

2.15. Results of diagnosis and testing are documented accurately and

completely within the specified timeframe
2.16. Customers are advised/informed regarding the status and

serviceability of the unit in accordance with company procedures
2. Maintain/repair the 3.1 Personal protective equipment’s are used in accordance with
unit Occupational Health and Safety practices




3.7 Care and extreme precaution in handling the unit/product is observed as

per procedures

Version 2
4 Test repaired unit 4.1 Repaired units are reassembled according to procedures
on manual
requirements
Variable Range
Washing machine May include, but not limited to:
 . Washing Machines and Driers
 Pump Vanes
 Wash motor 70W/90W/120W
 Spin motor 70W/90W/120W
 Wash Timer
 Belt – for washing machine
 Gear box
 Capacitor
 Front loader washing machine
 Passive electronic components
 Electrical cables
 Electrical plug
 Water level indicator
 Clutch
 Actuators
 Washing machine pulley
 Spin Timer

Version 2
 Semi-automatic washing
 machine
 Automatic washing machine
 Up loader washing machine
 Active electronic components
 Electrical wires


 job order
 customer index
 supplier index

Tools, Materials and  soldering iron/gun
Test Instruments

Version 2
 Clamp meter
 utility knife
 wire stripper
 soldering lead
 Tweezers
 Glue Gun/Stick
 Magnifier
 cleaning brush
 work bench

 hand gloves
 face/dust mask
 goggles
 safety shoes


Version 2
OHS requirements in  use of proper tools and equipment

accordance with
legislation  observe workplace environment and safety
&regulations
Environmental  proper disposal of chemicals and components shall be based on existing

Requirements requirements of the law and chemical waste management

Evidence Guide
requirements.




procedures



Version 2

Attitudes

and symbols

Version 2

 soldering/resoldering and wiring/cabling techniques
 communication skill
 Customer handling skill
 Team work skill

place setting.

Version 2
Unit Title Install and Repair Multimedia equipment
and repair Gepps, public address system(PAS),Mixer ,musical instrument
and video camera systems including selecting, installing, diagnosing faults,
reassembling, testing and preparing reports.

1. Prepare unit, tools 1.1 Complete check-up of audio systems and products is conducted and
and workstation defects are identified, verified and documented against customer
description

Version 2
1.2 Repair/maintenance history is verified in line with the company
procedures

repair/maintenance are acquired as per standard procedure
1.4 Workstation is set/prepared for repair job in line with the company
requirements and work specifications

2. Diagnose faults 2.1 Systematic pre-testing procedure is observed in accordance with

2.2 System defects/fault symptoms are identified using appropriate tools and
manuals
2.6 Control settings/adjustments are checked in conformity with service-manual
specifications
the unit according to company procedures
3. Install and repair 3.1 Personal protective equipment is used in accordance with Occupational
product Health and Safety practices
3.5 Install and configure multimedia components/equipment’s
procedures

Version 2
4. Test repaired product 4.1 Repaired units are reassembled according to manufacturer’s
specifications
on workplace requirements
requirements
Variable Range
Audio-equipment and May include, but not limited to:
Systems  . GEEPAS
 Amplifier
 Electronic musical instruments/keyboards
 Professional audio/Public-address (PA) systems
 Mixer
 Not limited too

 job order
 customer index
 supplier index

Test Instruments  variable power supply
 step-down transformer

Version 2
 de-soldering tools
 signal generator - AF/RF
 test jig
 Degaussing
 RCA Cables/connectors
 oscilloscope
 high-grade magnifying glass with lamp
 flashlight
 cleaning brush
 high voltage probe
 soldering lead
 wires
 Contact Cleaner
 Tweezers
 Silicon Grease

Version 2
 Insulation tester w/ stand

equipment  Working clothes/Apron
 Hand gloves
 Face/Dust Mask
 Goggles

 . Visual inspection of the unit with power off
 Operate the unit according to manual to confirm defects

service supervisor / manager

accordance with  Use of proper tools and equipment
legislation and
regulations  Observe workplace environment and safety
 Adherence to safety requirements in handling the unit
 Use of protective device/shields

Requirements  Proper disposal of chemicals and components shall be based on existing
 Non-biodegradable parts or materials shall be packed and labeled

Evidence Guide
requirements.

Version 2



procedures




Attitudes

and symbols

Version 2


place setting.

Version 2
Unit Title Apply 5S Procedures
Unit Descriptor This unit covers the knowledge, skills and attitude required to apply 5S
techniques to his/her workplace. It covers responsibility for the day-to-day
operations of the workplace and ensuring that continuous improvements of
Kaizen elements are initiated and institutionalized.

5. Prepare for work. 1.10. Work instructions are used to determine job requirements,
Version 2
including method, material and equipment.
1.11. Job specifications are read and interpreted following working

manual.
1.12. OHS requirements, including dust and fume collection, breathing

apparatus and eye and ear personal protection needs are observed
throughout the work.
1.13. Tools and equipment are prepared and used to implement 5S.
1.14. Safety equipment and tools are identified and checked for safe and
effective operation.
1.15. Kaizen Board (Visual Management Board) is prepared and used in

harmony with different workplace contexts.
6. Sort items. 2.17. Plan is prepared to implement sorting activities.
2.18. Cleaning activities are performed.
2.19. All items in the workplace are identified following the appropriate
procedures.
2.20. Necessary and unnecessary items are listed using the appropriate
format.
2.21. Red tag strategy is used for unnecessary items.
2.22. Unnecessary items are evaluated and placed in an appropriate place

other than the workplace.
2.23. Necessary items are recorded and quantified using appropriate

format.
2.24. Performance results are reported using appropriate formats.
2.25. Necessary items are regularly checked in the workplace.
7. Set all items in 3.10. Plan is prepared to implement set in order activities.
order.
3.11. General cleaning activities are performed.
3.12. Location/Layout, storage and indication methods for items are

decided.
3.13. Necessary tools and equipment are prepared and used for setting in
order activities.

Version 2
3.14. Items are placed in their assigned locations.
3.15. After use, the items are immediately returned to their assigned
locations.
3.16. Performance results are reported using appropriate formats.
3.17. Each item is regularly checked in its assigned location and order.
8. Perform shine 4.7 Plan is prepared to implement shine activities.

activities.
4.8 Necessary tools and equipment are prepared and used for shinning
activities.
4.9 Shine activity is implemented using appropriate procedures.
4.10 Performance results are reported using appropriate formats.
4.11 Regular shining activities are conducted.
9. Standardize 5S. 5.1. Plan is prepared and used to standardize 5S activities.
5.2. Tools and techniques to standardize 5S are prepared and

implemented based on relevant procedures.
5.3. Checklists are followed for standardize activities and reported to

relevant personnel.
5.4. The workplace is kept to the specified standard.
5.5. Problems are avoided by standardizing activities.
6. Sustain 5S. 6.1. Plan is prepared and followed to sustain 5S activities.
6.2. Tools and techniques to sustain 5S are discussed, prepared and

implemented based on relevant procedures.
6.3. Workplace is inspected regularly for compliance to specified standard

and sustainability of 5S techniques.
6.4. Workplace is cleaned up after completion of job and before

commencing next job or end of shift.
6.5. Situations are identified where compliance to standards is unlikely

and actions specified in procedures are taken.
6.6. Improvements are recommended to lift the level of compliance in the

workplace.
6.7. Checklists are followed to sustain activities and report to relevant

Version 2
personnel.
6.8. Problems are avoided by sustaining activities.
Variable Range
OHS requirements May include, but not limited to:
 Legislation/Regulations/Codes of practice and enterprise safety policies
and procedures. This may include protective clothing and equipment,
use of tooling and equipment, workplace environment and safety,
handling of material, use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and substances.
 Personal protective equipment is to include that prescribed under

legislation/regulations/codes of practice and workplace policies and
practices.
 Safe operating procedures are to include, but are not limited to the
conduct of operational risk assessment and treatments associated with
workplace organization.
 Emergency procedures related to this unit are to include but may not be
limited to emergency shutdown and stopping of equipment,
extinguishing fires, enterprise first aid requirements and site evacuation.

 Paint
 Hook
 Sticker
 Signboard
 Nails
 Shelves
 Chip wood
 Sponge
 Broom
 Pencil

Version 2
 Shadow board/Tools board
Safety equipment and May include, but not limited to:

tools  Dust masks/goggles
 Glove
 Working cloth
 First aid and safety shoes
Items May include, but not limited to:

 Tools
 Jigs/Fixtures
 Materials/components
 Machine and equipment
 Manuals
 Documents
 Personal items (e.g. Bags, lunch boxes and posters)
 Safety equipment and personal protective equipment
 Other items which happen to be in the work area
The appropriate May include, but not limited to:

procedures  Steps for implementing 5S (sort, set in order and shine) activities.
 Written, verbal and computer based or in some other format.
Unnecessary items Are not needed for current production or administrative operation and
include but not limited to:
 Defective or excess quantities of small parts and inventory
 Out dated or broken jigs and dies
 Worn-out bits
 Out dated or broken tools and inspection gear
 Old rags and other cleaning supplies
 Electrical equipment with broken cords

Version 2
 Out dated posters, signs, notices and memos
 Some locations where unneeded items tend to accumulate
 In rooms or areas not designated for any particular purpose
 In corners next to entrances or exists
 Along interior and exterior walls
 Next to partitions and behind pillars
 Under the eaves of warehouses
 Under desks and shelves and in desk and cabinet drawers
 Near the bottom of tall stacks of items
 On unused management and production schedule boards
 In tools boxes that are not clearly sorted
Appropriate format May include, but not limited to:

 All items, necessary and unnecessary items.
Red tag A format prepared with a red color paper or card which is filled and
attached temporarily on the unnecessary items until decision is made. The
red tag catch people’s attention because red is a color that stands out. So to
fill and attach red tag on items, asks the following three questions:
 Is this item needed?
 If it is needed, is it needed in this quantity?
 If it is needed, does it need to be located here?
Necessary items Are required in the workplace for current production or administrative
operation in the amount needed.
Shine activity May include, but not limited to:
 Inspection
 Cleaning
 Minor maintenance May include, but not limited to:
 Tightening bolts
 Lubrication and Replacing missing parts

Version 2
Tools and techniques May include, but not limited to:
to standardize 5S  5S Job Cycle Charts
 Visual 5S
 The Five Minute 5S
 Standardization level checklist
 5S checklist
 The five Whys and one How approach(5W1H)
 Suspension
 Incorporation and Use Elimination
 5S slogans
 5S posters
 5S photo exhibits and storyboards
 5S newsletter
 5S maps
 5S pocket manuals
 5S department/benchmarking tours
 5S months
 5S audit
 Awarding system
 Big cleaning day
 Patrolling system May include, but not limited to:
 Top management Patrol
 5S Committee members and Promotion office Patrol
 Mutual patrol
 Self-patrol

Version 2
 Checklist and Camera patrols
Relevant procedures May include, but not limited to:

 Assign 5S responsibilities
 Integrate 5S duties into regular work duties
 Check on 5S maintenance level
 OHS measures such as signage, symbols / coding and labelling of

workplace and equipment
 Creating conditions to sustain your plans
 Roles in implementation
Reporting May include, but not limited to:

 Verbal responses
 Data entry into enterprise database
 Brief written reports using enterprise report formats
Relevant personnel May include, but not limited to:

 Supervisors, managers and quality managers
 Administrative, laboratory and production personnel
 Internal/external contractors, customers and suppliers
Evidence Guide
Competence  Discuss how to organize KPT.
 Describe the pillars of 5S.
 Discuss the relationship between Kaizen elements.
 Implement 5S in own workplace by following appropriate procedures

and techniques.
Required Knowledge Demonstrates knowledge of:

and Attitudes  Kaizen principle, pillars and concept
 Key characteristic of Kaizen

Version 2
 Elements of Kaizen
 Wastes/MUDA
 Basics of KPT
 Aims, benefits and principles of KPT
 Stages of KPT
 Structure and role of the components of Junior KPT
 Concept and parts of Kaizen board
 Concept and benefits of 5S
 The pillars of 5S
 Three stages of5S application
 Benefits and procedure of sorting activities
 The concept and application of Red Tag strategy
 Relevant Occupational Health and Safety (OHS) and environment

requirements
 Benefits and procedure of set in order activities
 Set in order methods/techniques
 Benefits and procedure of shine activities
 Inspection methods
 Planning and reporting methods
 Method of Communication
 Benefits of standardizing and sustaining 5S
 Tools and techniques to sustain 5S
 Ways to improve Kaizen elements
 Benefits of improving kaizen elements
 Relationship between Kaizen elements
Required Skills Demonstrates skills of:

Version 2
 Participating actively in KPT
 Technical drawing
 Planning and reporting own tasks in implementation of 5S
 Following procedures to implement 5S in own workplace
 Using sorting formats to identify necessary and unnecessary items
 Improving workplace layout following work procedures
 Preparing labels, slogans, etc.
 Reading and interpreting documents
 Observing situations
 Gathering evidence by using different means
 Recording activities and results using prescribed formats
 Working with others
 Solving problems by applying 5S
 Preparing and using kaizen board
 Preparing and using tools and equipment to implement and sustain 5S
 Improving Kaizen elements by applying 5S
 Standardizing and sustaining procedures and techniques to avoid

problems
 Procedures to standardizing 5S activities
 Analysing and preparing shop layout of the workplace
 Standardizing and sustaining checklists

Assessment
Version 2
 Interview/Written Test
place setting.

Version 2
NTQF Level III

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing Level III
Unit Title Service and Repair Mobile Phones
Unit Descriptor This unit covers the knowledge, skills and attitudes required to service and
repair cellular mobile phones including diagnosing faults, and preparing
reports.

1. Prepare unit and 1.1 Workplace is set/arranged for repair job in line with the company
workplace requirements and standards

are made ready in line with job requirements

repair/maintenance are acquired at commencement of activities
1.4 Repair/maintenance history of the unit is properly verified
2. Diagnose faults of 2.1 Complete check-up of cellular phone is conducted and defectsare identified,
cellular phone unit verified and documented against customer description
2.2 Systematic pre-testing procedure is followed in accordance with

2.3 System defects/fault symptoms are identified using appropriate diagnostic

software, tools and equipment in accordance with manufacturers’
specifications
2.4 Chips are checked and isolated using specified testing procedures
accordance with company policy and procedures
the unit

Version 2
3. Service/repair 3.1 Personal protective equipments are used in accordance with Occupational
cellular phone unit Health and Safety practices.
3.2 Electro-static discharge (ESD) procedure is followed in accordance with
current industry standards
3.3 Defective parts/components are replaced/swapped with original parts
according to manufacturers’ specifications
3.4 Repaired units are flashed using appropriate application software based on
manufacturers’ requirements
3.5 Repaired or replaced parts/components are soldered/ mounted in accordance
standard procedures
3.8 Cleaning of unit is performed in accordance with safety standard procedures
4. Test repaired unit 4.1 Repaired unit is reassembled according to procedures

on manual
requirements
5. Install additional/ 5.1 Enhancements and applications are installed to the unit based on
enhancement customers’ request and manufacturers’ recommendation
features
5.2 Customers’ are advised/oriented on the operation of additional
operator services that maybe availed of based on manufacturer’s
standards
Variable Range
 . Service manual/schematic diagram/parts list
 operating instructions/user’s/owner’s manual
 repair handbooks for cellular phones
Service information May include, but not limited to:

 Job Report Sheets
 Job Order

Version 2
 Bill of materials
 Customer index
 Service flowchart
 Stock and inventory record
 Requisition slips
 Supplier Index
Tools, materials and May include, but not limited to:

test instruments • hot air soldering tool
• power supply-variables
• soldering iron/weller w/stand
• de-soldering tools
• tweezers (assorted)
• T-Screwdriver (assorted)
• wrenches (assorted)
• set of torks/star bit
• open tool 6600/7650
• Allen wrench/key
• signal generator - AF/RF
• multi-testers (analog/digital)
• utility knife/stripper
• pliers (assorted)
• test jig
• ESD-free work bench with mirror
• Bluetooth
• microscope
• assorted cable/signal connectors
• cotton, rugs (cotton)
• cutter
• magnetic coil
• pencil eraser • oscilloscope
• high-grade magnifying glass with lamp
• flashlight
• cleaning brush
• ball peen hammer (small)
• soldering lead
• cleaning agent
• wires
• silicon grease

Version 2
• lubricants
• USB software flasher
• rework board plate
• PC computer
• Infrared
• unleaded gas
• assorted cell phone spare parts
• diagonal side cutting pliers (4 inches)
• soldering lead
equipment  working clothes/apron
 face/dust mask
 goggles
 safety shoes
Pre-testing procedures May include, but not limited to:

 . Visual inspection of the unit with power off
 Operate the appliance according to manual to confirm defects
System defect/fault May include, but not limited to:

symptoms  No power
 Wet unit
 Dropped unit
 Over downloaded unit
 System error
 Contact service/contact retailer
 No Signal
 No transmission/reception
 Intermittent signal
 Shorted/grounded unit

Version 2
 Not charging
 Defective User interface
 Buzzer
 Vibrator
 Keypad
 Backlights
 Ear piece
 Microphone
 LCD problem
 Camera problem
 Bluetooth
 Infra red
 Radio
 Software-related troubles
 Hang-up
 Virus
 Four blinks / blinking display
 Rebooting
 Auto-shut-off
Flexible wire connection

legislation and
regulations  Observe workplace environment and safety
Application software May include, but not limited to:

• N-box
• Tornado
• Power flasher

Version 2
• BB5
• Twister
• NSS
• Griffin
Non-biodegradable parts or materials shall be packed and labeled properly

for disposal
Enhancements and May include, but not limited to:
applications • Enhancement
 Backlights
 Housing and accessories
 Additional memory
 Applications
 Ring tones
 Logos
 Games
 MP3/MP4
 Wallpapers
Evidence Guide
Competence  prepared workplace, unit, materials, tools and equipment properly
 applied safety rules and procedures
 followed service manual specifications/instructions
 used tools and equipment properly
 identified faults and defects according to required procedures
 explained diagnosed faults/defects to responsible person
 informed the customer on the diagnosed defects
 replaced/swapped defective parts/components with original parts
 flashed repaired units using appropriate application software
 applied appropriate knowledge and technique in actual repair activity

Version 2
 restored unit to normal operating condition within timeframe

Attitudes
 Conversion of Units
 Applied Mathematics
 Drawing and Schematic Diagram
 Reading and interpreting orthographic projections and isometric

views
 Reading and interpreting electronic schematic diagram and symbols
 Safety
 Knowledge in 5S application and observation of required procedure
 Materials, tools/instruments and equipment uses and specifications
 Identification of hand tools
 Proper care and use of tools
 Identification of test and measuring instruments
 System and Processes
 fundamentals of personal computer
 fundamentals of electronic components and circuits
 fundamentals of digital logics, components and circuits
 fundamentals of microprocessor circuits and programming
 Fundamentals of communications system
 analysis of troubles and isolation techniques
 Laws and regulations
 Federal and Regional Laws on Communication

Version 2
 Application of troubleshooting technique
 Use and maintenance of test instruments, tools, and equipment
 Application of substitution technique
 Soldering/de-soldering technique
Schematic diagram reading skills

place setting.

Version 2
Unit Title Assemble and Erect Antenna and Signal Distribution Equipment
Unit Descriptor This unit covers the installation, positioning and securing of terrestrial,
satellite arrays and dish associated amplifiers, the reticulation of cables
connection of multiple access outlets and associated equipment. It
encompasses safe working practices, selection of antennae and distribution
components, installation techniques and use of testing devices

1. Prepare unit and 1.1 Workplace is made ready in accordance with work / job requirements
workstation 1.2 Necessary tools, test instruments and personal protective equipment are
made ready in line with job requirements
1.3 Units are visually inspected and checked for physical defects
1.4 Service manuals and service information required for the job are
acquired at commencement of activities
2. Repair satellite 2.1 Workplace is made ready in accordance with work / job
receiver/decoder requirements
are made ready in line with job requirements
2.3 Units are visually inspected and checked for physical defects
2.4 Service manuals and service information required for the job are
acquired at commencement of activities
2.5 Repair hardware and upload software according to the fault
identified
3. Install satellite/ 3.1 Location of satellite / antenna for good reception is determined
antenna system 3.2 Petals/arms of the dish is assembled and LNB unit fixed
according to operating manual
3.3 Dish/antenna is tightened firmly with stand after optional signal
obtained
3.4 Signal finder is connected /disconnected between LNB and satellite
Version 2
/antenna receiver to tune until the system obtain maximum output
3.5 Operational check is performed according to manual
3.6 Azimuth and elevation is determined using service manual
4. Prepare to install 4.1 OHS procedures for a given work area are identified, obtained and
and set up understood through established routines.
reception antennae 4.2 Established OHS risk control measures are followed in preparation for
and signal the work.
distribution 4.3 Safety hazards, which have not previously been identified, are reported
systems and advise on risk control measures, are sought from the work
supervisor.
4.4 The nature and location of the work is obtained from work supervisor
or other appropriate person to establish the scope of work to be
undertaken.
4.5 Advice is sought from the work supervisor and/or other appropriate
person to ensure the work is coordinated effectively with others.
4.6 Sources of materials that may be required for the work are established
in accordance with established routines.
4.7 Tools, equipment and testing devices needed to carry out the work are
obtained and checked for correct operation and safety.
5.Install reception 5.1. Established OHS risk control measures for carrying out the work are
antennae and signal followed.
distribution systems
5.2. Circuits/components are checked as being isolated where necessary in
strict accordance OHS requirements and procedures.
5.3. The optimum location for an antenna to be installed is determine from
signal tests and limitation imposed by the customer and regulation.
5.4. Accessories are installed straight and square in the required locations and
within acceptable tolerances.
5.5. Cables and conductors are terminated at accessories in accordance with
manufacture’s specifications and regulatory requirements.
5.6. Procedures for referring non-routine events to immediate supervisor for
directions are followed.
5.7. The installation is carried out efficiently without waste of materials or
damage to apparatus, circuits or the surrounding environment and using
sustainable energy practices.
6. Set-up reception 6.1 OHS work completion risk control measures and procedures are followed.
antennae and signal 6.2 Adjustments are made to the antenna and the system to optimize reception at
distribution systems each outlet.
and report. 6.3 Work site is cleaned and made safe in accordance with established
procedures.
6.4 Work supervisor is notified of the completion of the installation work in

Version 2
accordance with established routines.
Variable Range
Occupational Health May include, but not limited to:
and Safety (OHS) . Apply OHS requirements in accordance with regulations/codes of
practice and enterprise safety policies and procedures. This may include:
 using of relevant protective clothing and equipment, use of hand tools
and equipment,
 workplace environment and safe handling of material,
 use of firefighting equipment, first aid, hazardous materials and

substances, using gowns, rubber boots of appropriate size, goggles,
respirators, helmet, and gloves etc…
 checking and fulfilling required safety devices before starting operation,

apply safe operating procedures regarding electrical safety, machinery
operation, manual and mechanical lifting and shifting
Tools and Equipment May include, but not limited to:

 Hand drill, power drill, drill bits, twist drill, Taps and dies, punches,
glass cutter, cramps, Spanners (Wrenches), Pliers of various types,
tweezers, wire strippers, Files various types, Hammer various types,
Screw drivers various sizes, Bench grinder and vice, Brushes- soft and
wire type, Saw-hacksaw, piercing saw, Crimping and anti-crimping
tools, Instruments- phase testers, side caliper, micrometer caliper,
coaxial cable, rules and tapes, Soldering irons, soldering suckers, de-
soldering pump, eye protectors, Various type of satellite receiver, signal
distribution device(Booster) different size of dish antenna, satellite dish
finder,.
Evidence Guide
Competence  Implement Occupational Health and Safety workplace procedures and
practices, including the use of risk control measures as specified in the
standard.
 Assemble and erect reception antenna and signal distribution

equipment including:
 Reading and interpreting drawings of circuit arrangements and

component locations.

Version 2
 Placing and securing antenna and accessories accurately.
 Maintaining fire integrity.
 Terminating cable and conductors correctly.
 Adjusting for optimum reception at each outlet.
 Dealing with unplanned events by drawing on essential knowledge and

skills to provide appropriate solutions incorporated in a holistic
assessment with the above listed items.

Knowledge and  Coaxial cable installation and terminations
Attitudes
 TV antenna systems
 Antenna installation and servicing
 Occupational Health and Safety principles
 Electronic Safe working practices

 Assembling and erecting reception antenna and signal distribution
equipment

 Placing and securing antenna and accessories
 Maintaining fire integrity.
 Adjusting for optimum reception at each outlet.
Dealing with unplanned events

Version 2
place setting.

Unit Title Maintain and Repair Television Receivers
and repair the TV, decipher the symptoms and diagnose the problems in
the TV by inspecting its various modules and sections depending on the
type of the television set such as CRT/LED/LCD /plasma TV including
diagnosing faults, reassembling, testing and preparing reports.

1. Prepare unit tools 1.16. Necessary tools, test instruments and personal protective
and workstation equipment are prepared in line with job requirements
1.17. Workstation is set/prepared for repair job in line with the company
1.18. Service manuals and service information required for

1.19. Repair/maintenance television history is verified in line with the

company procedures
1.20. Complete check-up of CRT,LCD and LED is conducted and

defects are identified, verified and documented against customer
description
2. Identify faults 2.26. Systematic pre-testing procedure is observed in accordance with


Version 2
2.27. Diagnose the fault in the unit in accordance with OHS
requirements, legislation & regulationsas per customer interaction and
initial inspection
2.28. Check the plug point to which the TV set is connected and ensure
that the power supply module in the TV set is receiving power
2.29. Unplug the power supply and any other equipment connected to the
TV, e.g., set top box, DVD player, computer, home theatre
2.30. Carry out basic earthling test and volt ampere test and ensure that
the fault is internal before disassembling the unit
2.31. Discharge any large capacitor and the charge stored in the cathode
ray tube before diagnosis
2.32. Locate the exact location of the fault by examining various modules
of the TV such as the power supply board, the main board, speakers,
etc.
2.33. Follow the path of current to identify in which section the defect
has occurred before troubleshooting a circuit
2.34. System defects/fault symptoms are identified using appropriate

tools and equipment and in accordance with safety procedures
2.35. Test instruments required for the job are used in accordance with
user manuals
2.37. Identified defects and faults are explained to the responsible person
2.38. Control settings/adjustments are checked in conformity with

2.39. Results of diagnosis and testing are documented accurately and

completely within the specified time
2.40. Customers are advised / informed regarding the status and

serviceability of the unit according to company procedures
3. Maintain/repair 3.18. Personal protective equipment is used in accordance with

product(TV) Occupational Health and Safety practices
3.19. Fault are identified due to a problem in one of the PCBs within the
TV set, remove the PCB and replace it with a functional one
Version 2
3.20. The dysfunctional module/part is specialized and cannot be
replaced immediately, remove and replace during second visit with a
functional one as collected from the service centre
3.21. Defective parts/components are replaced with identical or

3.22. Repaired or replaced parts/components are soldered/mounted in

3.23. Control settings/adjustments are performed in conformity with

3.24. Repair activity is performed within the required timeframe
3.25. Care and extreme precaution in handling the unit/product is

observed as per procedures
3.26. Cleaning of unit is performed in accordance with standard

procedures
4. Test Functionality 4.12 Repaired units are reassembled according to manufacturer’s

of repaired TV specifications

4.14 Power supplied and confirmed that the unit is functioning as per
specifications
4.15 Tested functionality of the unit with the customerService

completion procedures and documentations are complied with based on
workplace requirements

requirements
5. Achieve 5.1 Repeated routine faults in the TV are rectified to avoid malfunctioning
productivity and
quality target 5.2 Met daily target for attending to number of complaints
5.3 Customer complaints post service are recorded
5.4 Customer satisfaction are achieved
5.5 customers are oriented to follow correct practices in order to avoid

repeated problems

Version 2
5.6 Free handling of the unit is ensured to avoiddamage
Variable Range
Maintain and Repair May include, but not limited to:
Television  Television products and systems include but may not be limited to the
following:
 CRT Television
 LED Television
 LCD Television
 Plasma TV
Service Information  job report sheets
 job order
 customer index
 supplier index
Tools, Materials and  May include but not limited to:
Test Instruments  variable power supply
 step-down transformer
 disordering tools
 multi meter-testers (analog/digital)
 Cables/connectors
 TV pattern generator
 high-grade magnifying glass with lamp
 flashlight
 cleaning brush
 high voltage probe
 soldering lead
 wires
 Contact Cleaner
 Tweezers
 Silicon Grease
 Insulation tester w/ stand
Personal protective May include but not limited to:

Version 2
 Hand gloves
 Face/Dust Mask
 Goggles
Pre- testing procedures  Visual inspection of the unit with power off
Responsible person  immediate supervisor
OHS requirements in  Use of proper tools and equipment
accordance with  Observe workplace environment and safety
legislation &  Adherence to safety requirements in handling the unit
regulations  Use of protective device/shields
Environmental  Proper disposal of chemicals and components shall be based on

Requirements existing requirements of the law and chemical waste management
Evidence Guide
Competence  Prepared the unit and required materials, tools equipment and
workshop properly
 Identified faults and defects in accordance with testing procedures and
documented the programs
 Match symptoms of the fault noticed to the cause of the problem
 Anticipate and avoid hazards that may occur during repairs because of
tools, materials used or repair processes
 Explained faults’ defect to the responsible person and informed
costumer accordingly
 Followed service manual specifications/instructions
 Applied appropriate knowledge and technique on actual repair activity
 Restored unit to normal operating condition within timeframe
Knowledge and  functioning of various sub systems of CRT television set and basic
Attitudes television technology
 components and sub units found in the power supply unit (SMPS)
 controls and features of different television models of the company
 faults common to all types of television models and faults specific to
different models
 fundamentals of electricity such as Ohms law, difference between AC
and DC, calculation of energy consumption of the appliance,
domestic wiring, series and parallel connections

Version 2
 television receiver fundamentals and CRT basics
 troubleshooting of color problems, vertical circuit, audio circuit, tuner
circuit, microprocessor, remote control and other frequently occurring
problems of TV
 basic electronics of components such as diode, transformer, LED,
photo transistor, capacitor, resistor, inductor, thermister
 hazards, their causes and prevention/personal safety
 frequently occurring faults such as no picture, no sound, color
problems their causes and solutions etc.,
 components/modules of the different type TV
 other products of the company
 Reading and interpreting electronic schematic symbols and diagram
 Safety
 Knowledge in 5S application and observation of required procedure
 Identification of hand and power tools
 Proper care and use of tools
 Identification of test and measuring instruments
 Proper care and use of test and measuring instruments
 Read warnings, instructions and other text material on product labels,
and components
 Read job sheet and complaints
 Read product operating manuals
 Document completion note for customer
 Record completion information in the system
 Operate computers and software installed
 operate/use volt/ohm meter, multi meter, pliers, screwdrivers, wrenches
 perform standard safety precaution
 follow standards work instruction
 perform fault identification
 maintain /repair television
 application of substitution technique
 soldering/desoldering and wiring/cabling techniques
 perform assembling
perform test
Assessment
Version 2
 Interview/Written Test
place setting.

Unit Title Maintain and Repair Printer
and repair printing machines including diagnosing faults, reassembling,
testing and preparing reports.

1.Prepare tools and 1.6 Necessary tools, test instrumentsand personal protective equipment
workstation are prepared in line with job requirements
1.9 Repair/maintenance history is verified in line with the company
procedures
1.10 Complete check-up of printer machines is conducted and defects are
identified, verified and documented against customer description
manufacturer’s specifications
2.10 The unit is disassembled based on the manufacturer’s instruction
2.11 System defects/fault symptoms are identified using appropriate tools
and equipment and in accordance with safety procedures

Version 2
manuals
2.13 Faults are checked and isolated using specified testing procedures
2.17 Customers are advised/informed regarding the status and serviceability
of the unit according to company procedures
3.Maintain and repair 3.10 Personal protective equipment is used in accordance with
printer Occupational Health and Safety practices
3.16 Test functionality of repaired part/components
3.17 Care and extreme precaution in handling the unit/product is observed
as per procedures
5. 4. Test repaired 4.5 Repaired units are reassembled according to manufacturer’s

product specifications
4.7 Service completion procedures and documentations are complied with
based on workplace requirements
requirements
Variable Range
Printer machines May include, but not limited to:
 Laser printers
 Inkjet printers
 LED printers
 Multifunction printers

Version 2
 3D Printers
Manufacturer’s May include, but not limited to:
specifications/  Service manual/schematic diagram/parts list
Service manuals  Operating instructions/User’s/Owner’s manual
Service Information  Job report sheets
 Job order
 Customer index
 Requisition slips (for acquisition of parts)
 Supplier index
Tools, Materials and May include but not limited to:
Test Instruments  Variable power supply
 Soldering iron/gun
 Disordering tools
 Screwdriver (assorted)
 Wrenches (assorted)
 Multi-testers (analog/digital)
 Utility knife/stripper
 Pliers (assorted)
 Test jig
 Electric blower
 High-grade magnifying glass with lamp
 Flashlight
 Cleaning brush
 High voltage probe
 Ball peen hammer
 Soldering lead
 Wires
 Assorted electronic components
 Contact Cleaner
 Tweezers
 Silicon Grease
Personal protective May include but not limited to:
 Hand gloves
 Face/Dust Mask
 Goggles
Pre- testing procedures  Visual inspection of the unit with power off
 Interview of customer history of unit

Version 2
Responsible person  Immediate supervisor
 Service supervisor/manager
OHS requirements in  Use of proper tools and equipment
accordance with  Observe workplace environment and safety
legislation &  Adherence to safety requirements in handling the unit
Environmental  Proper disposal of chemicals and components shall be based on existing
Requirements requirements of the law and chemical waste management
Evidence Guide
workshop properly
 Identified faults and defects, maintain/repair in accordance with testing
procedures and documented the programs
 Applied appropriate knowledge and technique on actual
maintain/repair activity
Knowledge and  Drawing and Schematic Diagram
Attitudes  Reading and interpreting orthographic projections and isometric
views
 Reading and interpreting electronic schematic symbols and diagram
 Safety
 Knowledge in 5S application and observation of required procedure
 Identification of hand and power tools
 Proper care and use of tools
 Identification of test and measuring instruments
 Proper care and use of test and measuring instruments
 Principles of Analog and Digital printing technologies
 Principles of inkjet, laser, LED printing
 Principles of converting images into physical copies
 Basics of using printer drivers or specialized softwires

Version 2
 Fundamental of recreating image on the page
 Fundamentals of colour, black-and-white printing
 Prepare test instruments, tools, & equipment
 Implement schematic diagram reading skills
 Perform disassembling technique
 Perform troubleshooting technique:
 Execute safety practices and time management
 Follow standard work procedures
 Perform fault identification
 Maintain/repair printer
 Apply substitution techniques
 Perform soldering/disoldering and wiring/cabling techniques
 Perform functional test on maintained/repaired part
 Perform assembling technique
Perform test on maintained/repaired unit
place setting.

Version 2
Unit Title Maintain and Repair Digital Copier Machine
maintain and repair Digital copier machine including diagnosing faults,
repairing and testing and preparing reports

1. Prepare unit, tools and 1.1 Necessary tools, test instruments and personal protective equipment are
workstation prepared in line with jobRequirements
1.3 Repair/maintenance history is verified in line with the company procedures
1.4 Service manuals and service information required for repair/maintenance
are acquired as per standard procedure
1.5 Complete check-up of Digital Copier machine is conducted and defects are
identified, verified and documented against customer description

2.2 Disassemble the printer based on the manufacturer ‘s instruction
2.3 System defects/fault symptoms are identified using appropriate tools and

Version 2
equipment
2.4 and in accordance with standard procedures
manuals
within the specified time line
2.10 Customers are advised / informed regarding the status and
3.Maintain and repair 3.1 Personal protective equipment is used in accordance with
digital copier Occupational Health and Safety practices
3.2 Electro-static discharge (ESD) protection procedure is
followed in accordance with current industry standards

3.4 Repaired or replaced parts/components are
soldered/mounted in accordance with the current industry standards
3.7 Care and extreme precaution in handling the unit/product
is observed as per procedures
3.8 Cleaning of unit is performed in accordance with standardProcedures
4. Test repaired 4.1 Reassembled units are subjected to final testing and
product
cleaning in conformity with manufacturer’s specifications
4.2 Service completion procedures and documentations are
complied with based on workplaceequirements
4.3 Waste materials are disposed of in accordance with
Variable Range
Tools, Materials May include, but not limited to:
and Test  variable power supply
Instruments  electric blower

Version 2
 high-grade magnifying
 de-soldering tools
 glass with lamp
 flashlight
 cleaning brush
 soldering lead
Personal protective  May include but not limited to:

 Hand gloves
 Face/Dust Mask
 Goggles
Pre- testing May include, but not limited to:

procedures  Visual inspection of the unit with power off
Defects/fault symptoms May include, but not limited to:
Paper transportaion (jamming), Image formation prblem, scanning
problem, Electronic board (power, control bord …)
Responsible May include, but not limited to:
person  immediate supervisor
 Service supervisor / manager
specifications/  Service manual/schematic diagram/parts list
Service manuals
Requirements  Proper disposal of chemicals and components shall be
based on existing requirements of the law
 and chemical waste management
 Non-biodegradable parts or materials shall be packed and

labeled properly for disposal
OHS  Use of proper tools and equipment

requirements in  Observe workplace environment and safety
accordance with
Version 2
legislation and  Adherence to safety requirements in handling the unit
Evidence Guide
Competence  Prepared the unit and required materials, tools equipment And
workshop properly
 Identified faults and defects, mintain/repair in accordance with testing
Procedures and documented the programs
 Explained faults’ defect to the responsible person and Informed
 Applied appropriate knowledge and technique on actual Repair activity
Knowledge and  Drawing and Schematic Diagram
Attitudes
 Reading and interpreting orthographic projections and
isometric views
 Reading and interpreting electronic schematic symbols and diagram
 Safety
 Work Safety requirements and economy of materials with durability

 Knowledge in 5S application and observation of required Procedure
 Identification of hand and power tools

 Proper care and use of tools
 Identification of test and measuring instruments
 Proper care and use of test and measuring instruments
 Fundamentals of Alternating Current Circuits
 Fundamentals of Electronic Components And Circuits
• System and Processes
 Prepare test instrument, tools and equipment
 Perform disassembling techniques
 Perform troubleshooting techniques
 Execute safety practice and time management
 Follow standard safety procedures
Version 2
 Maintain/ repair digital copier machine
 Apply substitution technique
 Perform soldering/de-
soldering and wiring/cabling techniques
 Perform functional test on maintained repaired parts
 Perform assembling techniques
Perform test on maintained repaired unit
place setting.

Unit Title Maintain and repair computer
Unit Descriptor This unit covers the knowledge, skills and attitudes needed to maintain and
repair computer system.It covers the maintenance of desktop computers,
laptop computers & ups.

1.Plan and prepare for 1.1. Maintenance and Diagnosis of faults are planned and prepared in line
maintain and repair with job requirements.
computers
1.2. Tools, equipment and testing devices are prepared to maintain and
repair of computer system.
1.3. Necessary Materials to complete the work are obtained in accordance
1.4. With established procedures and checked against job requirements.
1.5. OHS policies and procedures are followed in line with job
requirements.

Version 2
2. Diagnose faults of 2.1. Appropriate personal protectiveequipmentis used in line with standard
computer systems Procedures.
2.2. Faults or problems in the computer systems are diagnosed according to

requirements and in line with the standard procedures.
2.4. Contingency measures are managed and implemented in accordance

with Established procedures.
2.5. Unexpected conditions are responded in accordance with established

procedures.
3. Rectify/correct 3.1. Appropriate personal protective equipmentis used in line with standard
defects in computer procedures
systems 3.2. Defective components or parts are replaced or corrected without
damage to the surrounding environment or services
3.3. Adjustments, if necessary are made in accordance with established
procedures
4. Maintain computer 4.1. Appropriate personal protective equipmentis used in line with
systems standard procedures.
4.2. Normalfunction of computer systems is checked in accordance with
manufacturer’s instructions and guidelines.
4.3. Scheduled/periodic maintenance are performed in accordance with
manufacturer’s requirements.
4.4. Where necessary, needed repairs/replacements are made in accordance
with established procedures
4.5. Unplanned events or conditions are responded to in accordance with
5.Inspect and test the 5.1 Final inspections are undertaken to ensure that the testing conducted on
computer systems the device conforms with the manufacturer’s instruction/manual
5.2. Maintain and repaired of computerare checked/tested to ensure safe

operation.
5.3. OHS standards and 5S principles are followed according toenterprise

policies
5.4. Work site is cleaned and cleared of all debris and left in safe condition
in accordance with company procedures.
5.5. Excess components and materials are disposed of based on Waste

Electrical and Electronic Equipment (WEEE) directives and 3Rs waste
management program.
5.6. Report is prepared and completed according to company requirements

Version 2
Variable Range
Maintain and repair of May include, but not limited to:
computer  Servers
 peripherals
 desktop and laptop computers
 network devices
 cables and connection
 Maintenance
 Software updates
 Hard disk maintenance
 File back-up/Restoration
 Faults and problems
 Network connectivity
 Software issues
 Hardware issues
OHS standards and 5S  Use of proper tools and equipment

principles
 Observe workplace environment and safety
WEEE directives and  Reuse

3Rs waste  Recycle
management program.  Reduce
Tool and Materials May include, but not limited to:
 Tool and Materials set includes but not limited to:
 Pliers (assorted)
 Screw drivers (assorted)
 Special tools
 Soldering iron/gun
 Wrenches
 Utility knife/stripper
 Hot air soldering station
 LAN Tester
 Crimping tools
 disks
 Connectors
 Adaptors
 Wires and cables

Version 2
 Appropriate software
 Computer storage media
Equipment and testing May include, but not limited to:

devices  Equipment includes but not limited to:
 Maintenance bench
 Power supply equipment
 Testing devices include but not limited to:
 Multi-meter
 Calibrators
 Signal generator
 Oscilloscope
 Appropriate software
Personal protective Personal protective equipment Includes but not limited to:
equipment  Goggles/glasses
 Mask
 Gloves
 Anti-static wrist wrap
Evidence Guide
Competence  Planned and prepared for maintenance and repair.
 Maintained computer systems and networks
 Diagnosed faults of computer systems
 Rectified/corrected defects in computer systems and networks
 Inspected and tested the computer systems and networks
Knowledge and  Planning and preparing for maintenance
Attitudes  Computer systems maintenance procedures
 PC systems
 Computer operations
 Electronic fault findings
 Use and operation of tools, instruments and testing devices
 Occupational health and safety policies and procedures
 Job service order forms or checklist
 Problem solving in emergency situation
 Procedures in maintenance scheduling
 Preventive maintenance of computer system and network
 Operating system update
 Back-up scheduling

Version 2
 Creating restore point
 Guarding against virus
 Cleaning computer systems and networks
 Diagnostic procedures
 Identifying and isolating faults/problems
 Diagnostic software utilities
 Gathering of information
 Accomplished forms
 Diagnostic reports
 Proposal reports
 Defects in computer systems and networks
 Troubleshooting and repair technique
 Hardware configuration
 Software configuration
 Testing methods and procedures
 Documentation and making reports
 OHS standards and 5S principles
 Practicing 3Rs – reduce, re-use, recycle/recover
 Rs environmental policies
 Managing waste from electrical and electronic equipment (WEEE)

 Reading skills required to interpret work instructions
 Communication skills needed to interpret and define work
 procedures
 Problem solving in emergency situation
 Network Cabling
 Connecting computers to wired and wireless LAN
 Removing viruses from infected machines

place setting.

Version 2
Unit Title Maintain and Repair Refrigerator
Unit Descriptor This section covers maintain/repair components of refrigerator. It
encompasses train basic principle of the refrigerant equipment; safe
working practices, secure placement and connection of system
components, following written and oral instruction, procedures and
customer relations.

1. Prepare to 1.1 Occupational Health & SafetyWHS/OHS risk control measures and

Version 2
maintain/repair procedures for carrying out the work are obtained and implemented
refrigeration unit in accordance with workplace procedures
1.2 Work details are determined from documentation and/or supervisor
to establish scope of work to be completed in accordance with
workplace procedures
1.3 Components, piping, accessories, controls and consumables for the
installation work are obtained and checked against job requirements
in accordance with industry standards and codes of practice
1.4 Tools, equipment and testing devices to complete work are obtained
in accordance with workplace procedures and checked for
operational safety in accordance with workplace procedures
2. Diagnose faults 2.1 2.1Systematic pre-testing procedure is observed in accordance with
2.2 Fault diagnosis is carried out in accordance with industry standards,
relevant codes of practices and workplace procedures
 Surrounding clearance
 Surrounding ventilation
2.3 Disassembly of Components and Parts is conducted in accordance
with the manufacturer’s instruction, carried out effectively
without damage to the system and components
 Disassembly of display panel
 Disassembly of refrigerator floodlight and freezer floodlight
 Disassembly of refrigerator air duct cover plate
 Disassembly of freezer air duct cover plate
 Disassembly of master control board
 Disassembly of hinge cover and door body
2.4 Components that require routine maintenance are identified using
appropriate tools and equipment in accordance with relevant
timeframes, safety procedures, industry standards and workplace
procedures.
2.5 Test instruments required for the job are used in accordance with
user manuals
2.7 Identified defects and faults are explained to the responsible person
2.8 Control settings/adjustments are checked in conformity with
2.10Customers are advised/informed regarding the status and

Version 2
3. Maintain/repair 3.1 Personal protective equipment is used in accordance with
refrigeration unit Occupational Health and Safety practices
3.2 Electro-static discharge (ESD) protection procedure is followed
in accordance with current industry standards
3.6 Repair activity is performed within the required timeframe,
3.7 System is returned to an operational state in accordance with
workplace procedures and manufacturer specifications
3.8 Test functionality of repaired part/components
3.9 Care and extreme precaution in handling the Refrigerator units
is observed as per procedures
3.10 Cleaning of unit is performed in accordance with standard
procedures
4. Test repaired 4.1. Repaired units are reassembled according to manufacturer’s
product specifications
4.2. Reassembled units are subjected to final testing and cleaning in
4.3. Service completion procedures and documentations are complied
with based on workplace requirements
4.4. Waste materials are disposed of in accordance with
5. Complete work 5.1. WHS/OHS risk control measures continue to be applied in
and report accordance with workplace procedures
activities 5.2. Worksite and equipment are cleaned and made safe in accordance
with workplace procedures
5.3. Refrigerant usage is recorded in accordance with relevant industry
regulations and codes of practice
5.4. Supervisor is notified of task completion in accordance with
Variable Range
Refrigerator units Refrigeration unit may include, but not limited to:
 Based on where the condenser is located
 Top or bottom freezer
 Based on the cooling system/cooling:
 Direct Cool Refrigerators
 Frost Free Refrigerators
 Based on the way they regulate the temperature inside the refrigerator:
 Standard compressor
 Inverter compressor: Smart cooling refrigerator

Version 2
 Systems are to consist of refrigerant equipment electric system, cooling
system, condenser coils, fans, compressors
Occupational Health  Use of proper tools and equipment

& Safety (OHS)  Observe workplace environment and safety

instructions  Organization works procedures and manuals
 Manufacturer’s instruction manual
 Customer requirements/specifications
Tools and Equipment / May include, but not limited to:
Test instruments  Contact cleaner,
 Cleaning materials (brush, alcohol, cotton),
 Screw driver, Pliers,
 Soldering iron, soldering lead, Tweezers, Wrenches, Insulation
remover, blower,
 Clamp meter,
 Scale
 Drill
 Impedance matching transformer,
 Extension cord, washerand screw,
 Refrigerant
 Vacuum pump
 Psychometrics
 Waste refrigerant tanker
 Refrigerant leakage detector
 Manifold gauge (analog, digital)
 Fleering set
• Copper pipe cutter
• Thermometer
Tape meter
 Hand gloves
 Face/Dust Mask
 Goggles
Types and Sources of May include, but not limited to:
Information  Organization rules, regulations and guidelines,
 Related documentations,
Version 2
 Technical manuals,
 Sharing best practices
Pre-testing procedure May include, but not limited to:
maintenance based on manufacturers manual
specifications Manufacturer’s instruction manual
requirements  Proper disposal of chemicals and components shall be based on
existing requirements of the law and chemical waste management
Non-biodegradable parts or materials shall be packed and labelled properly
for disposal
Definition of terms May include, but not limited to:
Work supervisor refers an engineer who supervises the work activity of the
technician.
Evidence Guide
Competence  Work supervisor refers an engineer who supervises the work activity of
the technician.
 Placing and securing components and accessories accurately.
 Connecting components to manufacturer’s instructions.
 Setting functional controls to customer’s requirements.
 Testing functional operation.
 Completing necessary documentation including hand over all
system/component documents to the customer.
assessment with the above listed items
Knowledge and  Technical standards, regulations and codes for extra low voltage work
Attitudes  Understand classifications of refrigerator
Based on where the condenser is located
 Top
 bottom freezer
Based on the cooling system/cooling technologies:
 Direct Cool Refrigerators
Version 2
 Frost Free Refrigerators
Based on the way they regulate the temperature inside the refrigerator:
 Standard compressor
 Inverter compressor: Smart cooling refrigerator
 Explain refrigerant, electric system, cooling system, condenser coils,
fans, compressors
 Understand electrical system, cable selection and calculation based
on the existing cable, current-carrying capacity and voltage-drop
requirements, types of cables and applications
 Explain
 Lighting system, Fuse, grounding
 Heating pipe of defroster
 Master control board
 Power supply and terminal connection
 Freezer fan, Electric damper, Evaporator
 The display screens
 Explain condenser coils, Compressors
 Explain door opening sensors, touchscreen interfaces
 Explain air distribution and cooling system
 Techniques to determine operating values for a refrigerant,
reverse cycle
 Reciprocating compressor
 Centrifugal compressor
 Rotary compressor
 Screw compressor
 Scroll compressor
 Ventilation
 Fresh air requirements in accordance with relevant industry
standards
 Implement relevant legislation, industry standards, codes of practice
and regulations.
 Equipment installation requirements and procedures
 Fault finding and rectification of air conditioning systems
requirements and procedures
 Typical controller fault codes and use of manufacturer’s data
 Symptoms and rectification of typical abnormal system
conditions
 Electrical installation failure
 Fault phenomenon of main electrical parts
 Earthing short, load circuit
 High side sub-cooling, too-low/too-high
 Compressor failure
 Incorrect phase rotation and scroll compressors
 Inefficient compressor, including reduced pumping capacity
 Inverter failure
Version 2
 Refrigerant overcharge and undercharge
 Restricted filter drier
 Shunted short, including load is internally shorted causing
lower resistance
 Package units, including construction, applications and installation
 Reading and interpreting single phase wiring and pipe work
schematics for a typical cooling only room air conditioner, reverse
cycle high wall split air conditioner, cycle package unit
 Relevant standards, codes and requirements applicable to the
installation of cables
 Techniques for installing cables and wiring systems
 Application of wiring accessories
 Cable and conductor terminations
 Drawing-in, placing and fixing of cables
 Inspecting and testing installed and terminated cables to
ensure they comply with continuity and insulation resistance
and are safe to connect to the supply maintaining fire rating
integrity
 Typical cable routes through buildings, structures and
premises
place setting.

Unit Title Install, maintain/repair air conditioning systems
Unit Descriptor This unit covers installation, maintenance, and repair of air conditioning
systems, and components in a residential or business environment. It
encompasses safe working practices; secure placement and connection of
system components, following written and oral instruction, procedures and
customer relations.

Version 2
1. Prepare to install air 1.1. Occupational Health & Safety WHS/OHS risk control measures and
conditioning systems procedures for carrying out the work are obtained and implemented in
accordance with workplace procedures
1.2. Work details are determined from documentation and/or
supervisor to establish scope of work to be completed in
1.3. Components, piping, accessories, controls and consumables for the
installation work are obtained and checked against job requirements
in accordance with standards and codes of practice
1.4. Tools, equipment and testing devices to complete work are
obtained in accordance with workplace procedures and checked for
operational safety in accordance with workplace procedures
2.Select, install and 2.1. Cable conductor sizes are selected to meet the equipment
terminate low voltage manufacturer specifications, current-carrying capacity requirements and
(LV) and extra-low voltage-drop
2.3. Reasons for selections made, including calculations, are documented
voltage (ELV) cables
2.4. Cables are installed to comply with technical standards and job
specifications and requirements with sufficient access to affect
terminations
2.5. Cables and conductors are terminated at accessories
2.6. Safety inspection of installed cables and testing of installed circuits
for air conditioning system are undertaken and any defects are
rectified
2.7. Cables/wiring are documented and appropriate person/s notified
3. Install non-ducted 1.1 3.1. All required major components are securely mounted in the locations
split air conditioning identified by the documentation or the supervisor
systems 1.2 Refrigerant pipe work and associated components are installed
according to specifications ensuring all connections and tube
cleanliness are
1.3 Pressure testing of the installed components and pipe work is
conducted to the required level for the type of refrigerant being used
1.4 Leaks are located and rectified employing appropriate methods
1.5 Air conditioning system is evacuated to remove moisture and other
contaminates
1.6 Vacuum drop test is carried out to verify all moisture and other
contaminants have been removed from the system
Power and control circuit wiring is checked to ensure it conforms to circuit
diagram specifications and system is electrically safe to energize
4. 4.1.Major components are securely mounted in the locations identified by

the documentation or the supervisor in accordance with workplace

Version 2
procedures
4.2..Flexible ductwork, associated fittings and flow control devices are

installed according to specifications
4.3.Refrigerant pipe work and associated components are installed

ensuring all connections and tube cleanliness is maintained at all times in
accordance with workplace procedures and manufacturer specifications
4.4.Pressure testing of the installed components and pipe work is

conducted to the required level for the type of refrigerant being used
4.5.Leaks are located and rectified employing appropriate methods in

accordance with industry standards and codes of practices
4.6.Air conditioning system is evacuated to remove moisture and other

contaminates in accordance with industry standards, relevant codes of
practices and workplace procedures
4.7.Vacuum drop test is carried out to verify all moisture and other
contaminants have been removed from the system
4.8. Power and control circuit wiring is checked to ensure it conforms to

circuit diagram specifications and system
5.Locate and rectify 5.1.Fault diagnosis is carried out using appropriate tools and equipment in
faults and carry out accordance with industry standards, relevant codes of practices and
maintenance workplace procedures
5.2.Fault-finding and rectification processes are carried out effectively
without damage to the system and components in accordance with relevant
codes of practice, industry standards and workplace procedures
5.3.System is returned to an operational state in accordance with workplace
procedures and manufacturer specifications
5.4. Components that require routine maintenance are identified and
regularly maintained in accordance with relevant timeframes, industry
standards and workplace procedures.
5.5. System is returned to an operational state in accordance with

workplace procedures and manufacturer specifications
5.6. Components that require routine maintenance are identified and

regularly maintained in accordance with relevant timeframes, industry
standards and workplace procedures
6.Commission air 6.1.Air conditioning system is charged with the appropriate type and
conditioning systems quantity of refrigerant in accordance with industry standards, relevant
codes of practices and workplace procedures
Version 2
6.2.Measurements are obtained and recorded to confirm that the refrigerant
charge is optimal in accordance with the system's design and manufacture
specifications
6.3.Control devices installed in the air stream for air flow quantity and
distribution control are adjusted in accordance with the system's design and
manufacture specifications
6.4.Measurements are obtained and recorded to confirm that air flow
quantities and distribution is optimal in accordance with the system's
design and manufacturer specifications
7. Complete work and 7.1.WHS/OHS risk control measures continue to be applied in accordance
report activities with workplace procedures
7.2.Worksite and equipment are cleaned and made safe in accordance with
7.3.Refrigerant usage is recorded in accordance with relevant industry
regulations and codes of practice
7.4.Supervisor is notified of task completion in accordance with workplace
procedures
Variable Range
Air conditioning May include, but not limited to:
system  Window Air Conditioners
 Portable Air Conditioners
 Wall Hung Split or Multi Head Split Air Conditioners
 Ducted Air Conditioning
 Ductless Air Conditioning
 Air Conditioners for a Diverse Range of Situations
Occupational Health May include, but not limited to:
& Safety (OHS)  Check the equipment before you turn on for testing, Attention when
using test instruments, inject proper amount of audio/video signal,
Proper handling of measuring device, use heat sink while soldering and
disordering, disconnect battery when AC source is used, Disconnect
AC screw when DC battery is used, Unplug AC supply during
installation, Proper handling of electrician hand tools.

 Contact cleaner,
 Cleaning materials (brush, alcohol, cotton),
 Screw driver, Pliers,
 Soldering iron, soldering lead, Tweezers, Wrenches, Insulation
remover, blower,
• Clamp meter,
• Scale
Version 2
• Drill
• Impedance matching transformer,
• Extension cord, washer and screw,
• Refrigerant
• Vacuum pump
• Psychometrics
• Waste refrigerant tanker
• Refrigerant leakage detector
• Manifold gauge (analog, digital)
• Fleering set
• Copper pipe cutter
• Oxygen with oxyacetylene gas cylinder with accessories
• Thermometer
• Tape meter
Types and Sources of  Organization rules, regulations and guidelines,
Information  Related documentations,
 Technical manuals,
Manufacturer May include, but not limited to:
specifications  Manufacturer’s instruction manual
Standards and codes  Ethiopian standard and code of practice for air conditioning
of practice inindustrial, residential ventilation
Definition of terms  Work supervisor refers an engineer who supervises the work activity
 Supervisor of the technician.
Evidence Guide
Competence  Reading and interpreting drawings of circuit arrangements and
 Installing air conditioner accurately.

 Connecting components to manufacturer’s instructions.
 Setting functional controls to customer’s requirements.
 Fault finding and rectification of air conditioning
 Testing functional operation.
 Completing necessary documentation including hand over all
system/component documents to the customer.
Version 2
assessment with the above listed items
Knowledge and  Technical standards, regulations and codes for extra low voltage work
Attitudes  Explain air distribution System
 Air control damper types and applications,
 Duct fitting types and applications, noise and vibration control
methods,
 Rigid and flexible duct types and applications, supply and
return air diffuser/grille types and applications
 Understand basic ducted split system selection for a residential
application
 Basic ductwork dimensioning employing a duct calculator,
 Drawing a basic ductwork layout map
 Understand cable selection based on current-carrying capacity and
based on voltage-drop requirements.
 Types of cables and applications
 Calculation of the expected voltage-drop in a given circuit,

 Read and interpret drawings
 Install package units based on relevant standards, requirements and
procedures,
 Fault finding and rectification of air conditioning systems using:
 Manufacturer’s data
 Symptoms and rectification of typical abnormal system
conditions, Inefficient compressor, including reduced pumping
capacity
 Check High side sub-cooling, too-low/too-high, earthing
short, load circuit
 Check Incorrect phase rotation and scroll compressors
 Check Inverter failure, shunted short
 Check Refrigerant overcharge and undercharge, Restricted
filter drier
 Ventilation
 Use fresh air requirements in accordance with relevant
industry standards
 Use Common methods, including supply and exhaust
 Use relevant legislation, industry standards, codes of practice
and regulations.
 Commissioning and procedures of Customer handling
 Implement basic air balancing techniques Implement
techniques of determining operating values
Version 2
place setting.

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing III
Unit Title Prevent and Eliminate MUDA
Unit Descriptor This unit covers the knowledge, skills and attitude required by a worker
to prevent and eliminate MUDA/wastes in his/her workplace by applying
scientific problem-solving techniques and tools to enhance quality,
productivity and other kaizen elements on continual basis It covers
responsibility for the day-to-day operation of the work and ensures
Kaizen Elements are continuously improved and institutionalized.
Element Performance Criteria

1. Prepare for 1.1. Work instructions are used to determine job requirements, including
work. method, material and equipment.
1.2. Job specifications are read and interpreted following working

manual.
1.3. OHS requirements, including dust and fume collection, breathing

apparatus and eye and ear personal protection needs are observed
throughout the work.
1.4. Appropriate material is selected for work.
1.5. Safety equipment and tools are identified and checked for safe and
effective operation.
2. Identify MUDA 2.1 Plan of MUDA and problem identification is prepared and
and problem implemented.
2.2 Causes and effects of MUDA are discussed.
2.3 All possible problems related to the process /Kaizen elements are
listed using statistical tools and techniques.
2.4 All possible problems related to kaizen elements are identified and
listed on Visual Management Board/Kaizen Board.
2.5 Tools and techniques are used to draw and analyze current situation
of the work place.
2.6 Wastes/MUDA are identified and measured based on relevant

procedures.

Version 2
2.7 Identified and measured wastes are reported to relevant personnel.
3. Analyze causes of 3.1 All possible causes of a problem are listed.

a problem.
3.2 Cause relationships are analyzed using4M1E.
3.3 Causes of the problems are identified.
3.4 The root cause which is most directly related to the problem is
selected.
3.5 All possible ways are listed using creative idea generation to
eliminate the most critical root cause.
3.6 The suggested solutions are carefully tested and evaluated for
potential complications.
3.7 Detailed summaries of the action plan are prepared to implement the
suggested solution.
4. Eliminate MUDA 4.1. Plan of MUDA elimination is prepared and implemented by medium
and Assess KPT members.
effectiveness of 4.2. Necessary attitude and the ten basic principles for improvement are
the solution. adopted to eliminate waste/MUDA.
4.3. Tools and techniques are used to eliminate wastes/MUDA based on
the procedures and OHS.
4.4. Wastes/MUDA are reduced and eliminated in accordance with OHS
and organizational requirements.
4.5. Tangible and intangible results are identified.
4.6. Tangible results are compared with targets using various types of
diagrams.
4.7. Improvements gained by elimination of waste/MUDA are reported to
relevant bodies.
5. Prevent 5.1. Plan of MUDA prevention is prepared and implemented.

occurrence of
wastes and 5.2. Standards required for machines, operations, defining normal and
sustain operation. abnormal conditions, clerical procedures and procurement are
discussed and prepared.
5.3. Occurrences of wastes/MUDA are prevented by using visual and

auditory control methods.
5.4. Waste-free workplace is created using 5W and 1Hsheet.
5.5. The completion of required operation is done in accordance with

Version 2
standard procedures and practices.
5.6. The updating of standard procedures and practices is facilitated.
5.7. The capability of the work team that aligns with the requirements of
the procedure is ensured and trained on the new Standard Operating
Procedures (SOPs).
Variable Range
OHS requirements May include, but not limited to:
 Are to be in accordance with legislation/ regulations/codes of practice
and enterprise safety policies and procedures. This may include
protective clothing and equipment, use of tooling and equipment,
workplace environment and safety, handling of material, use of fire
fighting equipment, enterprise first aid, hazard control and hazardous
materials and substances.
 PPE are to include that prescribed under legislation/regulations/codes of

practice and workplace policies and practices.
 Safe operating procedures are to include, but are not limited to the
conduct of operational risk assessment and treatments associated with
workplace organization.
 Emergency procedures related to this unit are to include but may not be
limited to emergency shutdown and stopping of equipment,
extinguishing fires, enterprise first aid requirements and site evacuation.
Safety equipment and May include, but not limited to:

tools  Dust masks/goggles
 Glove
 Working cloth
 First aid and
 Safety shoes
Statistical tools and May include, but not limited to:

techniques  7 QC tools May include, but not limited to:
 Stratification
 Pareto Diagram

Version 2
 Cause and Effect Diagram
 Check Sheet
 Control Chart/Graph
 Histogram and Scatter Diagram
 QC techniques May include, but not limited to:
 Brain storming
 Why analysis
 What if analysis
 5W1H
Tools and techniques May include, but not limited to:

 Plant Layout
 Process flow
 Other Analysis tools
 Do time study by work element
 Measure Travel distance
 Take a photo of workplace
 Measure Total steps
 Make list of items/products, who produces them and who uses them &
those in warehouses, storages etc.
 Focal points to Check and find out existing problems
 5S
 Layout improvement
 Brainstorming
 Andon
 U-line
 In-lining

Version 2
 Unification
 Multi-process handling &Multi-skilled operators
 A.B. control (Two point control)
 Cell production line
 TPM (Total Productive Maintenance)
Relevant procedures May include, but not limited to:

 Make waste visible
 Be conscious of the waste
 Be accountable for the waste and measure the waste.
4M1E May include, but not limited to:

 Man
 Machine
 Method
Material and Environment

Creative idea May include, but not limited to:
generation  Brainstorming
 Exploring and examining ideas in varied ways
 Elaborating and extrapolating
 Conceptualizing
Medium KPT May include, but not limited to:

 5S
 4M (Machine, Method, Material and Man)
 4p (Policy, Procedures, People and Plant)
 PDCA cycle
Basics of IE tools and techniques

The ten basic May include, but not limited to:
principles for  Throw out all of your fixed ideas about how to do things.
improvement

Version 2
 Think of how the new method will work- not how it won.
 Don’t accept excuses. Totally deny the status quo.
 Don’t seek perfection. A 5o percent implementation rate is fine as long

as it’s done on the spot.
 Correct mistakes the moment they are found.
 Don’t spend a lot of money on improvements.
 Problems give you a chance to use your brain.
 Ask “why?” At least five times until you find the ultimate cause.
 Ten people’s ideas are better than one person’s.
 Improvement knows no limits.
Tangible and May include, but not limited to:

intangible results  Tangible result may include quantifiable data
 Intangible result may include qualitative data
various types of May include, but not limited to:

diagrams.  Line graph
 Bar graph
 Pie-chart
 Scatter diagrams
 Affinity diagrams
Visual and auditory May include, but not limited to:

control methods  Red Tagging
 Sign boards
 Outlining
 Add ones
 Kanban, etc.
5W and 1H May include, but not limited to:

 Who

Version 2
 What
 Where
 When
 Why and
 How
Standard Operating May include, but not limited to:

Procedures (SOPs).  The customer demands
 The most efficient work routine (steps)
 The cycle times required to complete work elements
 All process quality checks required to minimize defects/errors
 The exact amount of work in process required
Evidence Guide
Critical Aspects of Demonstrate knowledge and skills to:
Competence  Discuss why wastes occur in the workplace
 Discuss causes and effects of wastes/MUDA in the workplace
 Analyze the current situation of the workplace by using appropriate

tools and techniques
 Identify, measure, eliminate and prevent occurrence of wastes by using

appropriate tools and techniques
 Use 5W and 1H sheet to prevent
 Detect non-conforming products/services in the work area
 Apply effective problem-solving approaches/strategies.
 Implement and monitor improved practices and procedures
 Apply statistical quality control tools and techniques.
Underpinning Demonstrate knowledge of:

Knowledge and  Targets of customers and manufacturer/service provider
Attitude

Version 2
 Traditional and kaizen thinking of price setting
 Kaizen thinking in relation to targets of manufacturer/service provider

and customer
 value
 The three categories of operations
 the 3“MU”
 wastes occur in the workplace
 The 7 types of MUDA
 QC story/PDCA cycle/
 QC story/ Problem solving steps
 QCC techniques
 7 QC tools
 The Benefits of identifying and eliminating waste
 Causes and effects of 7 MUDA
 Procedures to identify MUDA
 Necessary attitude and the ten basic principles for improvement
 Procedures to eliminate MUDA
 Prevention of wastes
 Methods of waste prevention
 Definition and purpose of standardization
 Standards required for machines, operations, defining normal and

abnormal conditions, clerical procedures and procurement
 Methods of visual and auditory control
 TPM concept and its pillars.
 Relevant OHS and environment requirements

Version 2
 Method and Lines of communication
 Methods of making/recommending improvements.
 Reporting procedures
 Workplace procedures associated with the candidate's regular technical

duties
 organizational structure of the enterprise
Underpinning Skills Demonstrate skills to:

 Draw & analyze current situation of the work place
 Use measurement apparatus (stop watch, tape, etc.)
 Calculate volume and area
 Apply statistical analysis tools
 Use and follow checklists to identify, measure and eliminate

wastes/MUDA
 Identify and measure wastes/MUDA in accordance with OHS and

procedures
 Use tools and techniques to eliminate wastes/MUDA in accordance

with OHS procedure.
 Apply 5W and 1H sheet
 Update and use standard procedures for completion of required

operation
 Apply Visual Management Board/Kaizen Board.
 Detect non-conforming products or services in the work area
 Work with others
 Read and interpret documents
 Observe situations
 Solve problems
 Communicate information

Version 2
 Gather evidence by using different means
 Report activities and results using report formats
 Implement and monitor improved practices and procedures

Context of Competence may be assessed in the work place or in a simulated work place
Assessment setting.

Version 2
NTQF Level IV

Version 2
Unit Title Design and Develop Advanced Electrical/Electronic
Unit Descriptor This unit covers the design and development of advanced
Electrical/electronic systems. It encompasses working safely, following
design brief, applying knowledge of Electrical/electronic
components/devices, interpreting device/component specifications,
constructing prototype devices, applying programming techniques to
programmable devices, testing developed system prototype operation,
verifying compliance of the design against the final brief, and documenting
design and development work.

1. Design and 1.21. OHS police and procedures for a given work area are identified,
develop obtained and understood, and personal protective equipment are
Advanced prepared in line with job requirements
Electrical/Electr 1.22. Established OHS risk control measures and procedures are
onic systems followed in preparation for the work.
1.23. The extent of the proposed advanced Electrical/Electronic system
development is determined from the design brief or in consultations
with appropriate person(s).
1.24. Design and development work is planned to meet scheduled
timelines in consultation with others involved on the work site.
1.25. Materials and devices/components required for the work are
selected on compatibility of their specifications with digital system
requirements, project budget constraints and Sources of Information
1.26. Tools and equipment, testing devices needed to carry out the work
are obtained and checked for correct operation and safety.
2. Design and 2.41. OHS risk control work measures and procedures are followed.
develop 2.42. Knowledge of Advance Electrical/Electronic devices and systems
advanced digital and compliance standards are applied to the design
systems. 2.43. Alternative arrangements for the design are considered based on the
requirements outlined in the design brief.
2.44. Safety, functional and budget considerations are incorporated in the
design.
2.45. Prototype devices and circuits are constructed and tested for
compliance with the design brief and regulatory requirements.
Version 2
2.46. Prototype malfunctions are rectified and retested to ensure effective
operation of design.
2.47. Electrical/Electronic system design is documented for submission
to appropriate person(s) for approval.
2.48. Solutions to unplanned situation are provided consistent with
organization policy
3. Obtain 3.27. The design is presented and explained to client representative

approval for and/or other relevant person(s).
the design 3.28. Requests for modifications to the design are negotiated with
relevant person(s) within the constraints of organization policy.
3.29. Final design is documented and approval obtained from appropriate
person(s).
3.30. Quality of work is monitored against personal performance
agreement and/or established organizational or professional standards.
Variable Range
Advanced This unit shall be demonstrated in relation to designing and developing an
Electrical/Electronic advanced Electrical/Electronic system, may include, but not limited to:
systems  Sequential circuits:
 Flip flops,
 Counters,
 Timers
 Combinatorial functions:
 Encoders,
 Decoders,
 Multiplexer,
 Demultiplexer
 Electronic switching and control circuit
 Automatic Light Operated Switch Using LDR and IC741
 Clap Operated Electronic Switch Circuit
 Clap Switch Circuit
 DC Motor Control Circuit Using NE555
 Dome Lamp Dimmer
 Electronic Washing Machine Control Circuit Diagram
 Light Dimmer Circuit
 Light Operated Lamp Switch Using DIAC and TRIAC
 Photoelectric switch using ne555
 Priority Lamp Switch
 Light Switch Circuit
 Op-Amp 741 Based Sound Operated Light
 Load Protector Circuit and Remote Switching

Version 2
 DIY Resetting Protector Circuit for Computer
 Dynamic Temperature indicator and controller Using
Arduino
 Sound Operated Light and Alarm
 Clap Switch Cum Touch Switch
 Touch Dimmer Circuit
 Simulations: Proteus, CircuitLogix, XSPICE,
 Logic analyzer
 logic clip,
 logic probe,
 logic current tracer,
 logic pulsar,
 IC remover,
 IC extraction clip,
 anti-static wrist strap,
soldering and de-soldering tools
Testing devices May include, but not limited to:
 Testing devices include but not limited to:
 Multi-meter
 Calibrators
 Signal generator
 Oscilloscope
Appropriate software
OHS police and  Use of proper tools and equipment
procedures  Observe workplace environment and safety
Use of protective device/shields
equipment  Goggles/glasses
 Mask
 Gloves
Anti-static wrist wrap
Appropriate person(s)  immediate supervisor

Sources of Information May include, but not limited to:
 Organization rules, regulations and guidelines,

 Related documentations,
 Technical manuals

Version 2
Evidence Guide
Competence  Implemented Occupational Health and Safety workplace procedures
and practices, including the use of risk control measures as specified in
the performance criteria and range statement
 Demonstrate an understanding of the essential knowledge and
associated skills as described in this unit
 Developing outlines of alternative designs.
 Developing the design within the safety and functional requirements
and budget limitations.
 Constructing and testing prototype devices and circuits according to
design brief and regulatory requirements.
 Documenting and presenting design effectively.
 Implementing common design rule parameters used by printed circuit
board fabrication houses
 Successfully negotiating design alteration requests.
 Obtaining approval for final design.
 Verifying compliance of the design against the final brief
Knowledge and  Blueprint/Diagram reading
Attitudes  Use of Schematic Diagram and Interpreting Schematic design brief
Symbols
 System and Processes
 Troubleshooting Analysis
 Fundamentals of advanced electrical/Electronics
 Fundamentals of Computer Operation
 Fundamentals of Microprocessors/Microcontroller and
programmable logic control/PLC/
 Fundamental of engineering design using AutoCAD or
Simulink etc..
 Fundamentals of Electromagnetic compatibility
 Digital applications
 Electronic testing and measuring devices and techniques
 Principle and application of different electronics components and
circuit e.g. Amplifier, rectifier, regulator, diode, transistor
 Safety
 Work safety requirements and economy of materials with
durability
 Knowledge in basic safety application and observation of
required timeframe
 Occupational health and safety principles
 Electronic safe working practices
 Materials, Tools and Equipment: Uses and Specifications
 Soldering materials adhesives and insulation

Version 2
 Identification of appropriate tools, equipment and devices


 Design electronic /Electrical components,
 Work efficiency
 Communication skills in interpreting service manual and dealing
with the client
 Developing outlines of alternative designs
 Apply circuit analysis techniques in time and phasor domains to
solve electronic circuits.
 node-voltage method,
 mesh current method,
 Thevenin equivalent circuits,
 Phasors and complex impedances,
 Transfer functions,
 Analyses and design analogue electronic circuits using

 BJT and
 op-amp amplifiers,
 op amp filters and
 Op-amp comparator circuits.
 Design combinational logic circuits using digital logic gates and
timer circuits using the 555 Timer.
 Read data sheets and circuit diagrams and recognize building
blocks such as
 power supply,
 amplifiers,
 comparators,
 filters,
 logic gates,
 timers and ADC/DAC.
 Assemble circuits and take measurement of circuit variables using
appropriate lab tools such as
 oscilloscope,
 function generator,
 digital multi-meter,
 power supply
 Simulate circuits using a variety of simulation packages (such as
Compare measurements with simulations.
 PSPICE,
 LTSpice
 Digital works
 Constructing and testing prototype devices and circuits according to
design brief and regulatory requirements
 Documenting and presenting design
 Verifying compliance of the design against the final brief
Version 2
place setting.

Version 2
Unit Title Develop Basic Integrated Security System
Unit Descriptor This unit covers integrating security components to form a complete
security system with up to 100 connected intrusion and access devices and
based on common security scenarios. It encompasses applying knowledge
of common security scenarios and security network standards and
protocols, selecting network topology and physical media, disaster
recovery planning, performance management and documentation of work
activities.

1.Prepare to develop 1.27. OHS (Occupational Health and Safety) procedures for a given
integrated work area are identified, obtained and understood.
security systems
1.28. WHS risk control measures and procedures are established
followed in preparation for the work.
1.29. The extent of the proposed integrated security system are

determined from the System requirements or in consultations with
appropriate person(s).
1.30. Work developments are planned to meet scheduled timelines in

consultation with appropriate persons involved on the work site.
1.31. Nature, location and security system required is obtained from

supervisor or other relevant person/s and/or workplace documentation
to determine the scope and details of work to be undertaken)
1.32. Advice is sought from work supervisor or other relevant person/s to

ensure work is coordinated effectively with others.
1.33. CCTV & Security Surveillance materials/products with

accessories required for work are determined and obtained in
1.34. Tools, equipment and testing devices needed to carry out the work
Version 2
are obtained and checked for correct operation and safety
2. Develop and 2.1 system arrangements are considered based on the requirement.
approve integrated 2.2 Safety, functional and budget considerations are incorporated in the
security system plan system equipment.
2.3 System draft plan is checked for compliance with the job
specifications and regulatory requirements.
2.3 System plan is documented for submission to appropriate person(s) for
approval
2.4 Decisions for dealing with unexpected situations are made from
discussions with appropriate persons and system requirements.
2.5 Final system plan is documented and approval obtained from

appropriate person(s).
2.6 Quality of work is monitored against personal performance agreement.
3. Assemble wired and 3.1 WHS/OHS risk control measures and workplace procedures for
wireless security carrying out work are followed
system 3.2 Circuits/machines/plant are checked and isolated in accordance with
WHS/OHS workplace requirements and procedures
3.3 CCTV &Security surveillance devicesare positioned for optimum
performance in accordance with workplace procedures and within
limitations imposed by customers and regulations.
3.4 Cables and conductors are terminated at security system components in
accordance with manufacturer specifications and regulatory
requirements
3.5 Unplanned events are referred to supervisor for directions in
accordance with WHS procedures
3.6 Security installation are carried out without waste of materials or
damage to apparatus, circuits or the surrounding environment using
sustainable energy practices
4. Complete and 4.1.WHS/OHSrisk control measures and workplace procedures for work
document security completion are followed
systems installation
4.2.Worksite and equipment are cleaned and made safe in accordance with
WHS/OHS requirements and workplace procedures
4.5. Security system installation is documented in accordance with
regulatory requirements and workplace procedures.

Version 2
Ranges
Variable
May include, but not limited to:
CCTV & Security
Surveillance Digital Video Recorder (DVR)
materials/products Network Video Recorder (NVR)
with accessories
Security cameras (Analog/Digital)
 Dome CCTV Cameras
 Bullet Cameras
 IP CCTV Cameras
Monitors
Power supply Box / Centralized Power supply
Cables, Connectors and other accessories
 Coaxial cable
 Ethernet cable
 BNC to BNC (Bayonet Neill Concelman) connector
 BNC to RCA Connector
 Power supply splitter cable
 Power supply connectors
 Security Camera Microphone
 HDMI Cord
 VGA Cord
 Router
 Ethernet Switch
 Tools,  May include, but not limited to:
equipment and  Variable power supply
testing devices  Electric blower
 High-grade magnifying
 De-soldering tools
 Glass with lamp
 Screwdriver (assorted)
 Flashlight
 Wrenches (assorted)
 Cleaning brush
 Allen wrench/key
 Ball peen hammer
 Multi-testers (analog/digital)
 Soldering lead wires

Version 2
 Assorted electronic
 Tweezers
 Components and spareparts
 ESD-free work bench with
 Contact Cleaner
 Mirror
 Eecric Drill
 Crimping tool
Worksite May include but not limited to:

Domestic and small commercial premises (Hotels, commercial centers
etc...)
Appropriate May include but not limited to:
person(s).  Site managers / Project managers
 Engineers
 Line managers
 Regulatory personnel
 Other personnel designated by an organization or enterprise
WHS/OHS workplace  Identify hazards that could cause harm;
requirements and  Assess how serious the harm can be and the likelihood of it happening;
procedures  Implement the most effective controls to eliminate or minimize the risk
of harm; and
 Monitor and review risk controls to ensure they are working as planned.
System Requirement May include but not limited to:
 Area coverage
 Power Consumption
 Memory capacity
 Operating system
 Camera type
Occupational  Use of proper tools and equipment

Health and  Observe workplace environment and safety
Safety (OHS)  Adherence to safety requirements in handling the unit
Evidence Guide
Competence • Implement Occupational Health and Safety workplace procedures and
practices, including the use of risk control measures as specified in the
standard.

Version 2
• Design, Assemble and set up basic and complex integrated security
systems plan as described above and including:
 developing outlines of alternative system plan
 developing the plan within the safety and functional requirements
and budget limitations
 obtaining approval for final plan
 Assemble wired and wireless security system
 Dealing with unplanned events on essential knowledge and skills to
provide appropriate solutions incorporated in a holistic assessment
with the above listed items
document security systems installation

Required Knowledge Demonstrates knowledge of:
and Attitudes  Knowledge of common security scenarios and security network
standards and protocols
 Knowledge of network topology, physical media
 Knowledge of Integrated security system principles, concept,

techniques and procedures
 Knowledge of basic networking including
 Types of Networks
 Types of LAN Technology
 Networking and Ethernet basics
 Ethernet products
 Knowledge of security controllers, access, intrusion and
surveillance devices, including:
 mechanical detectors
 electro-mechanical detectors
 CCTV
 communication systems
 Knowledge closed-circuit television (CCTV), including:
 application, types of cameras and monitors,

Version 2
 switching methods, earthlings and ambient lighting
 Knowledge of communication systems, including:
 Ademco contact ID
 Dialer systems
 Panel to base systems
 Relevant wired and wireless communication methods
 Knowledge of relays:
 normally open and normally closed relays
 typical uses for a relay type output
 Knowledge of electromechanical detectors including
 active and passive infrared beams
 renamed magnetic reed switches and optical fiber cable
 strain system
 types: ultrasonic, microwave, glass break and smoke
 Knowledge of mechanical detectors, including
 pressure pads, trip wires, window tape, screens, switches and

vibration
 Knowledge of :
• relevant customer-imposed limitations

• relevant electrical industry standards, codes of practice and
regulations
• relevant electrical regulations and legislations
• relevant manufacturer specifications
• relevant safe work method statements (SWMS)/job safety
assessments or risk mitigation processes
• relevant security regulations and legislation, including Acts
and industry standards
• relevant WHS/OHS legislated requirements
• relevant workplace documentation
• relevant workplace policies and procedures

Version 2
• relevant workplace referral and reporting procedures
Required Skills Demonstrates skills of:
applying relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements, including:
 applying safe working practices
 using risk control measures
 checking tools, equipment and testing devices for correct operation
and safety
 checking circuits/machines/plant are isolated
 terminating cables and conductors safely
applying sustainable energy principles and practices
assembling and setting up wired and wireless security systems,
including:
 placing and securing devices and security system components
accurately
 terminating cable and conductors correctly
 completing and documenting installation
 dealing with unplanned events/situations in accordance with
workplace procedures in a manner that minimizes risk to personnel
and equipment
 installing system without waste or damage
communicating effectively with relevant stakeholders
complying with relevant electrical regulations
complying with relevant security regulations and legislations
consulting with work supervisor
determining the nature, location and security system required for work
maintaining a clean worksite and equipment
 Obtaining correct system and relevant materials.


Version 2
Assemble, nter and verify operating instructions in microprocessor
Unit Title
equipped devices
Unit Descriptor This unit covers the knowledge, skills and attitudes required to assemble,
enter and verify operating instructions in microprocessor equipped device
(embedded system) with simple built-in programming functions and
verify/ensure the device operates as intended.

6. Prepare to assemble 1.11 Work health and safety (WHS)/occupational health and safety (OHS)
and enter operating requirements and workplace procedures for a given work area are
instructions identified and applied
1.12 Hazards are identified, risks assessed and control measures
implemented
1.13 Safety hazards not previously identified are reported on job safety
assessment and advice on risk control measures is sought from
supervisor
1.14 Supervisor/customers are consulted to determine which functions of
the device are used and the parameter of each
1.15 Tools, equipment and testing devices needed to carry out the work are
obtained and checked for correct operation and safety in accordance
Device installation is checked for compliance with job specification and
regulations where required
2.Write assembly 6.1 WHS/OHS risk control measures and workplace procedures for
language instructions carrying out the work are followed
6.2 Basic flow chart is prepared for the intended assembly language
6.3 Machine language is prepared in assembly language using
unconditional and conditional Jump instructions
6.4 Logic instructions for registers, stacks operations, interfacing input
and output devices are included
6.5 Assembly language for each component and periphery of an
embedded microprocessor system is prepared

Version 2
6.6 Basic software techniques, detail command based on the logic
instructions, and the including STO, HALT, and FLAG to set or reset
for given data conditions are implemented.
6.7 Detailed commands in to one pack software are compiled
3.Assemble and enter 3.31. Circuits/machines/plant are checked and isolated in accordance
operating instructions with WHS/OHS requirements and workplace procedures
3.32. Required status of each function of the Microprocessors equipped

devices is entered and their parameters set in accordance with
manufacturer instructions
3.33. Entered data is checked in accordance with specifications stated by

work supervisor/customer
3.34. Unplanned situations are responded to in accordance with

workplace procedures and approval of supervisor/s
4. Test device 4.17 Device operation is tested using tools, materials and test
operation and Instruments in accordance with workplace procedures
report
4.18 Operating anomalies are identified and corrected in accordance
4.19 WHS/OHS work completion risk control measures and workplace

procedures are followed
4.20 Worksite is cleaned and made safe in accordance with workplace

procedures
4.21 Work completion is documented and appropriate person/s notified

in accordance with workplace procedures
4.22 Waste materials are disposed based on Environmental

Requirements
Variable Range
Microprocessors May include, but not limited to:
equipped devices  . Microprocessors equipped devices must include but may not be
limited to the following:
 Programmable relays,
 Timers,
 Temperature controllers,
 Detection devices for security and fire programmable logic controller
(PLC)

Version 2
Test Instruments  Software Tools:
 Compiler
 Libraries
 Simulator
 Integrated development environment IDE
 Hardware tools
 Logic Analyzer
 Microprocessor
 Computer
 Variable power supply
 Desoldering tools
 Screwdriver
 Multi meter-testers
 Cables/connectors
 cleaning brush
 soldering lead
 wires
 Contact Cleaner
 Silicon Grease
 Insulation tester w/stand
Assembly Language May include, but not limited to:
 8086 Microprocessor Assembly Language
 Arduino Microprocessor Assembly Language
Microprocessors Pre- May include, but not limited to:

testing procedures • 16-bit 8086 microprocessor
• Visual inspection of the unit with power off
• Interview of customer re history of unit
• Operate the unit according to manual to confirm defects
Supervisor/customers May include, but not limited to:
 Responsible person
Manufacturer May include, but not limited to:
instructions • Service manual/schematic diagram/parts list
• Operating instructions/User’s/Owner’s manual
legislation &  Observe workplace environment and safety
regulations  Adherence to safety requirements in handling the unit

Version 2
Evidence Guide
workshop properly
 Identified faults and defects in accordance with testing procedures and
documented the programs
 Match symptoms of the fault noticed to the cause of the problem
 Anticipate and avoid hazards that may occur during repairs because of
tools, materials used or repair processes
 Applied appropriate knowledge and technique on actual repair activity
 Understand required operating functions and parameters.
 Identify non-compliance conditions of device installation.
 Enter functions and parameters correctly.
 Correct programming anomalies.
 Implement configuration and microprocessor set-up
 Test and verify device operation

Knowledge and This describes the required knowledge and attitude required for this unit
Attitudes  Overview of Microprocessor architecture, microcomputer systems,
and memory interfacing
 Types
 Block diagrams
 Applications
 Terms
 Microprocessor input and output components:
 Input/output (I/O) devices, (transducers) and their line of
communication (buses)
 Current loop concepts
 Output current and voltage ratings
 Supplementary solid-state relays/ contactors

Version 2
 Understand data flow inside the microprocessor
 Programming languages
 Commands and their functionality, including logic instructions,
STO, HALT, and FLAG
 Terminology and functionality, including Small Scale Integration
(SSI), Medium Scale Integration (MSI), large Scale Integration (LSI),
bit, byte

Use assembly language
 Implement software techniques, Installation of controllers
 Configuration and microprocessor set-up
 Entering and verifying operating instruction in basic
microprocessor equipped devices
place setting.

Version 2
Unit Title Provide solutions and report on electro-technological problems
Unit Descriptor This unit covers the knowledge, skill and attitude to identify
electrotechnology problems encountered in workplace or community,
implement required parameters, apply relevant problem-solving techniques
and deal with system malfunctions.

1. Apply 1.1 OHS procedures for a given work area are obtained and
Occupational understood
Health and Safety 1.2 Hazards are identified, risks assessed and control measures
principles implemented
1.3 Safety hazards not previously identified are reported on job safety
assessment and advice on risk control measures is sought from
supervisor
2. Provide solutions 2.1 The nature of the problems is obtained from documentation or
to electro from work supervisor to establish the scope of work to be
technological undertaken
problems 2.2 Problems are clearly stated in writing and/or diagrammatic form
to ensure they are understood and appropriate methods used to
resolve them.
2.3 Known constants and variable related to the problem are
obtained from measured values or problem documentation.
2.4 Alternative methods for resolving the problem are considered and
where necessary discussed with appropriate person(s).
2.5 Problems are solved using appropriate mathematical processes
and techniques and within the realistic accuracy.
3. Test operation of 3.1 Operation is tested using tools, materials and test Instrumentsin
electro accordance with workplace procedures
technological 3.2 Operating anomalies are identified and corrected in accordance
problems with workplace procedures
Version 2
3.3 WHS/OHS work completion risk control measures and workplace
procedures are followed
3.4 Worksite is cleaned and made safe in accordance with workplace
procedures
4. Complete work 4.1 Justification for solutions used to solve the problem are documented
and document for inclusion in work/project development records in accordance with
solutions professional standards.
4.2 Work completion is documented and appropriate person(s) notified.
Variable Range
 Job report sheets
 Job order
 Customer index
 Requisition slips (for acquisition of parts)
 Supplier index
Test Instruments  Variable power supply
 Soldering iron/gun
 Disordering tools
 Screwdriver (assorted)
 Wrenches (assorted)
 Multi-testers (analog/digital)
 Utility knife/stripper
 Pliers (assorted)
 Test jig
 ESD (Electrostatic discharge)
 Electric blower
 High-grade magnifying glass with lamp
 Flashlight
 Cleaning brush
 High voltage probe
 Ball peen hammer
 Soldering lead
 Wires
 Assorted electronic components
 Contact Cleaner
 Tweezers
 Silicon Grease

Version 2
Constants and variable  Resistance,
 Capacitance/Capacitors,
 Inductance, Impedance,
 Voltage,
 Current,
Power, and so on
Alternative methods May include, but not limited to:
 Circuit theories
 Magnetism and electromagnetism theories
Alternative methods May include, but not limited to:
 Circuit theories
 Magnetism and electromagnetism theories
Appropriate May include, but not limited to:
mathematical Relationship between voltage, current and resistance and the power
processes and dissipated in a circuit
techniques
 Immediate supervisor
Service supervisor/manager
legislation &  Observe workplace environment and safety
regulations  Adherence to safety requirements in handling the unit
Evidence Guide
workshop properly
 Identified faults and defects, maintain/repair in accordance with testing
procedures and documented the programs
 Followed service manual specifications/instructions, regulations,
polices and workplace procedures
 Applied appropriate knowledge and appropriate level of skills on actual
maintain/repair activity
Knowledge and This describes the essential knowledge and attitude of electrotechnical
Attitudes principles required for this unit.

Version 2
 Safety
 Work Safety requirements and economy of materials with
durability
 Knowledge in 5S application and observation of required procedure
 Understand materials, tools/instruments and equipment uses and
specifications
 Identification of hand and power tools
 Proper care and use of tools
 Identification of test and measuring instruments
 Proper care and use of test and measuring instruments
 Understand selecting an appropriate measurement of electrical
quantities to be implemented for a given application
 Understand operating principles of a CRO (Conversion Rate
Optimization) including block diagram of functional areas.
 Understand measurement of the instantaneous peak-to-peak values
and the period of sinusoidal and other common waveforms
 Understand Phasor diagrams to show the relationship between two
or more AC values of voltage and/or current,
 Explain phasor representation of graphical waveforms: ‘in-phase’,
‘out-of-phase’, ‘phase angle’, ‘lead’, and ‘lag’
 Understand phase relationships of Capacitance, Impedance in AC
circuits in
Computers
Electrical
Electronics
Instrumentation
Refrigeration and air conditioning
 Able to report their outcomes in accordance with requirements of:
Electrotechnical principles, Circuit theories

 Prepare test instruments, tools, & equipment
 Implement schematic diagram reading skills
 Perform disassembling technique
 Perform troubleshooting technique:
 Execute safety practices and time management
 Perform fault identification
 Identification and Implementation of necessary software and
simulations
 Apply substitution techniques
 Perform soldering/disoldering and wiring/cabling techniques
 Perform Measurements
 Perform functional test on maintained/repaired part
Version 2
 Perform assembling technique
Perform test on maintained/repaired unit
place setting.

Unit Title: Commission Electrical/Electronic Equipment Systems
Unit Descriptor This unit covers undertaking commissioning procedures of electronics
and communications systems to comply with predetermined
parameters and delivery to client. It encompasses safe working
practices, system parameter testing, analysis and adjusting to assure
optimum performance, following procedures, and documenting final
operating parameters and settings.
Elements Performance criteria

Version 2
1. Prepare to
commission
electronics and
communication 1.1. OHS procedures for a given work area are obtained and
systems understood.
1.2. Established OHS risk control measures and procedures in
preparation for the work are followed.
1.3. Safety hazards that have not previously been identified are noted
and established risk control measures are implemented.
1.4. Appropriate personnel are consulted to ensure the work is
coordinated effectively with others involved on the work site.
1.5. System operating parameters are identified by reviewing system
specifications and component technical data.
1.6. Tools, equipment, applications, and testing devices needed for the
work are obtained in accordance with established procedures and
checked for correct operation and safety.
1.7. Preparatory work is checked to ensure no unnecessary damage has
occurred and complies with requirements.
1.8. Circuits are checked as being isolated, where necessary, in strict
accordance OHS requirements and procedures.
2.Commission
2.1. OHS risk control measures and procedures for carrying out the
electronics and work are followed. .
communication
2.2. Testing/measuring devices are connected and set up in accordance
systems with requirements for a particular system.
2.3. Measurements and adjustments are made to electronics and
communications equipment to provide optimum system
performance in accordance with system specifications and/or
regulatory requirements.
2.4. Decisions for dealing with unexpected situations are made
from discussions with appropriate person and job specifications
and requirements.
2.5. Methods for dealing with unexpected situations are selected on the
basis of safety and specified work outcomes.
2.6. Systems’ commissioning procedures are performed in accordance
with requirements.
2.7. Commissioning is carried out efficiently without unnecessary
waste of materials or damage to apparatus, the surrounding
environment or services and using sustainable energy principles.

Version 2
3. Complete and 3.1 OHS risk control work completion measures and procedures are
report followed.
commissioning
activities 3.2 Adjustment settings are documented in accordance with established
procedures.
3.3 Work site is cleaned and made safe in accordance with established
procedures.
3.4 Commissioning results and work completion are notified to
appropriate person or persons in accordance with established
procedures
Variables Range
Occupational • Check the equipment before you turn on for testing
Health and Safety • Attention when using test instruments, Inject proper amount of
(OHS) audio/video signal
• Proper handling of measuring device, use heat sink while
soldering and disordering
• Disconnect battery when AC source is used
• Disconnect AC screw when DC battery is used
• Impedance of speaker must be greater or equal to impedance of
amplifier
• Unplug AC supply during installation
• Remove shorted speaker
• Proper handling of electrician hand tools.
Tools and • Frequency counter, Video signal generator and blower
Equipment • Contact cleaner, cleaning materials (brush, alcohol, cotton)
• Screw driver, screw, Pliers, Amplifier, Microphone, Speaker
• Multimeter, Oscilloscope
• Soldering iron, Soldering lead
• Signal generator, DC power supply
• Brush, Tweezers
• Insulation remover, Impedance matching transformer,
extension cord, drilling machine, washer.
Evidence Guide
Critical Aspects of • Identifying system design performance parameters and
Competence requirements
• Measuring and adjusting system components to provide
optimum system performance
• Ensuring system operates within regulatory and/or
specification requirements
• Documenting adjustment settings with established procedures
• Dealing with unplanned events by drawing on essential
Version 2
knowledge and skills to provide appropriate solutions incorporated
in the holistic assessment with the above listed item
Underpinning • Commissioning processes and procedures
Knowledge and • Installation procedures and techniques
Attitudes • System operating parameters
• System design
• Occupational Health and Safety principles
• Methods of on – the job training
Underpinning • Determining system design
Skills • Interpreting manufacturer’s specifications and instructions and
requirements
• Identifying performance parameters and requirements
• Measuring and adjusting system components to provide
optimum system performance
• Ensuring system operates within regulatory and/or
specification requirements
• Documenting adjustment settings with established procedures
• Dealing with unplanned events
Resources Access is required to real or appropriately simulated situations,

Implication including work areas, materials, diagrams and manuals, tools, test
instruments and equipment, and to information on workplace practices
and OHS practices.
Assessment • Interview / oral questioning / written exam
• Observation / Demonstration
Context of Competence may be assessed in the workplace or in a simulated
Assessment workplace setting

Version 2
Manage Servicing Operations for Electronics Equipment and

Unit Title
System
Unit Descriptor This unit covers the knowledge, skills and attitudes required to manage
servicing operations for electronics products and systems.

1. Plan and prepare 1.1 Management of servicing and maintenance of OHS policies and
management proceduresis planned and prepared to ensure that the work
of servicing sequence is in accordance with requirements
operations 1.2 Appropriate personnelare consulted and directed to ensure the
programs for servicing and maintenance are coordinated
effectively with others involved on the work site
1.3 Programs to be managed for servicing and maintenance are
checked against job requirements
1.4 Materials necessary to complete the work are identified and
detailed in accordance with established procedures and checked
against job requirements
1.5 Tools, equipment and testing devices needed to carry out the
work are identified and detailed in accordance with established
procedures
1.6 Procurement management plan is formulated for servicing and
maintenance in accordance with established procedures and
checked against requirements
2 Manage and 2.1 Normal function of consumer electronics products and
monitor associated circuits are ascertained and detailed in accordance
servicing with requirements
operation
Version 2
2.2 Mechanisms are used to measure, record and report progress of
activities in relation to the agreed servicing and maintenance
schedules and plans
2.3 Servicing and maintenance system is managed and monitored in
accordance with established procedures and requirementsto
achieve designated objectives
2.4 Response to unplanned events or conditions in accordance with
established procedures are detailed
2.5 Records and documentation of servicing and maintenance activities
are maintained in accordance with established procedures to
facilitate quality management and to provide an audit trail.
2.6 Results of routine maintenance activities are monitored in
accordance with established procedures to determine compliance
with agreed quality standards
2.7 Shortfalls in quality outcomes are acted upon in accordance with
established procedures to enable appropriate action to be initiated
3 Evaluate and 3.1 Quality management issues and responses are reported in
document accordance with established procedures
servicing
3.2 Completion of servicing and maintenance is reported in accordance
system
with established procedures
Variable Range
OHS policies and Arrangements of an organization or enterprise to meet the legal and
procedures ethical obligations of ensuring that the workplace is safe and without
risk to health. This may include:
• hazardous and risk assessment mechanisms
• safety training
• implementation of safety regulations
• safety systems incorporating -  work clearance procedures
 isolation procedures
 gas and vapor
 monitoring/testing procedures
 use of protective equipment and clothing  Use of codes of
practice
Requirements Requirements may include:
• codes of practice
• job specifications

Version 2
• transport documentation
• standards called-up in specifications
• procedures and work instructions
• quality assurance systems
• manufacturers’ specifications
• maintenance manuals, schedules and specifications/standards
• circuit/cable schedules
• design specifications
• customer/client requirements and specifications  specified
underpinning knowledge (specified in units’ evidence guides)
• statutory regulations
• national and regional guidelines, policies and directives relating
to the environment
Appropriate person May include but not limited to:

• Site managers / Project managers
• Engineers
• Line managers
• Regulatory personnel
• Other personnel designated by an organization or enterprise
Electronics • Audio and video product
products • Electronically-controlled domestic appliances 
Cellular phones
tablished Formal arrangements of an organization, enterprise or statutory
procedures authority of how work is to be done. These may include
• Quality assurance systems incorporating, for example:
 Continues quality improvement procedures
 Work orders / instructions
 Reporting procedures
 Procurement procedures
 Accounting procedures
 Human resources development procedures
• Work clearance systems incorporating, for example:
 Work permits
 Monitoring and clearance procedures
 Isolation procedures
• OHS practices

Version 2
• Procedures for operating safety systems, operating plant and
equipment and reporting work activities
• Maintenance, modification or supply of relevant schematic
drawings and technical data
• Arrangements for dealing with emergency situations.
Unplanned events May include but not limited to:
or conditions • Accidents/incidents
• Brownout
• Equipment breakdown
• Force majored e.g., earthquake, fire, typhoon
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence • Planned and prepared management of servicing and
maintenance in accordance with OH&S policies and procedures
• Checked programs to be developed for servicing and
maintenance according to job requirements
• Identified and detailed tools, equipment and materials needed to
carry out work as specified in the user’s manual and established
procedures
• Used mechanisms to measure, record and report progress of
activities in relation to the agreed servicing and
maintenance schedules and plans
• Maintained records and documentation of servicing and
maintenance activities
• Reported quality management issues and responses in
accordance with established procedures

Version 2
Underpinning • Basic Electronics
Knowledge and • Computer operations
Attitudes • Flow charting
• Business plan development
 Marketing plan
 Production plan
 Organization and management plan
 Financial plan
• Laws, and regulation, Electrical and electronic code
• Quality improvement
 Continuous process Improvement Philosophies and
principals
 Product/Service Development
 Manufacturing Product/providing services
 Inspection of raw materials and outgoing product
• Management
 HR Recourses management
 Fiscal management
• ISO 9000
• Procurement management
• Records management
 Property management
Underpinning • Formulating continuous Improvement policies and guidelines
Skills • Benchmarking
• Preparing process capability control chart
• Skills in operation of Basic computer system application
• Drawing system and process flow chart
Implication including work areas, materials, diagrams and manuals, tools, test
instruments and equipment, and to information on workplace practices
and OHS practices.
Assessment • Interview / oral questioning / written exam
Context of Competence may be assessed in the workplace or in a simulated
Assessment workplace setting

Version 2
Unit Title Plan and Organize Work
Unit Descriptor This unit covers the knowledge, skills and attitude required in
planning and organizing work. It may be applied to a small
independent operation or to a section of a large organization.
Element Performance Criteria

1. Set objectives 1.1 Objectivesare consistent with and linked to work activities in
accordance with organizational aims
1.2 Objectives are stated as Specific measureable, achievable,
relevant and time bounded (SMART) .
1.3 Support and commitment of team members are reflected in the
objectives
1.4 Realistic and attainable objectives are identified
2. Plan and schedule 2.1 Tasks/work activities to be completed are identified and
work activities prioritized as directed
2.2 Tasks/work activities are broken down into steps in accordance
with set time frames achievable components in accordance
with set time frames
2.3 Resources are allocated as per requirements of the
activity
2.4 Schedule of work activities is coordinated with personnel
concerned
3. Implement work 3.1 Work methods and practices are identified in consultation with
plans personnel concerned
3.2 Work plans are implemented in accordance with set time
frames, resources and standards
4. Monitor work 4.1 Work activities are monitored and compared with set
activities objectives
4.2 Work performance is monitored
4.3 Deviations from work activities are reported and
recommendations are coordinated with appropriate personnel
and in accordance with set standards
4.4 Reporting requirements are complied with in accordance with
recommended format
4.5 Observe timeliness of report

Version 2
4.6 Files are established and maintained in accordance with
standard operating procedures
5. Review and evaluate
work plans and 5.1 Work plans, strategies and implementation are reviewed based on
activities accurate, relevant and current information
5.2 Review is based on comprehensive consultation with appropriate
personnel on outcomes of work plans and reliable feedback
5.3 Results of review are provided to concerned parties and formed as
the basis for adjustments/simplifications to be made to policies,
processes and activities
5.4 Performance appraisal is conducted in accordance with
organization rules and regulations
5.5 Performance appraisal report is prepared and documented
regularly as per organization requirements.
5.6 Recommendations are prepared and presented to appropriate
personnel/authorities
5.7 Feedback mechanisms are implemented in line with organization
policies
Variable Range
Objectives • Specific
• General
Resources • Personnel Supplies and materials
• Equipment and technology Sources for accessing
• Services specialist advice
Budget
Schedule of work • Daily • Confidential
activities • Work-based • Disclosure
• Contractual • Non-disclosure
• Regular
Work methods and • Work methods and practices may include but not limited to:
practices • Legislated regulations and codes of practice
• Industry regulations and codes of practice
• Occupational health and safety practices
Work plans • Daily work plans

• Project plans
• Program plans
• Organization strategic and restructuring plans
• Resource plans
• Skills development plans
• Management strategies and objectives
Version 2
Standards Performance targets
Performance management and appraisal systems
•National competency standards
•Employment contracts
•Client contracts
•Discipline procedures
•Workplace assessment guidelines
•Internal quality assurance
•Internal and external accountability and auditing requirements
•Training Regulation Standards
•Safety Standards
Appropriate personnel/ • Appropriate personnel include:

authorities • Management
• Line Staff
Feedback mechanisms •Feedback  Questionnaire mechanisms include:  Survey
•Verbal feedback  Group discussion
•Informal feedback
•Formal feedback
Evidence Guide
Competence • set objectives
• work break down
• planned and scheduled work activities
• implemented work plans
• monitored work activities
• reviewed and evaluated work plans and activities
Underpinning • Organization’s strategic plan, policies rules and regulations,
Knowledge laws and objectives for work unit activities and priorities
• Organizations policies, strategic plans, guidelines related to
the role of the work unit
• Team work and consultation strategies
Underpinning Skills • Leading

• Planning, Organizing and Coordinating
• Communication Skills
• Inter-and intra-person/motivation skills
• Presentation skills
• Customer handling skill
• Life skill
•
Resource The following resources must be provided:
Implications  Workplace or fully equipped location with necessary tools and
Version 2
equipment as well as consumable materials
Assessment Methods Competence may be assessed through:
• Interview / Written exam
Context for Assessment Competence may be assessed in the workplace or in simulated
work

Version 2
NTQF Level V

Version 2
Occupational Standard: Electrical/Electronic Equipment Servicing V
Unit Title Manage Electro-technology Project

Unit Descriptor This unit deals with the skills, attitudes and knowledge required in
financial management of the project. This includes It includes
determining scope, managing an electro-technology project and
completing reporting/documentation, coupled with regular and timely
coaching and feedback, provide the basis for performance management
of an employees and equipment.

1. Determine 1.1 Work health and safety (WHS)/occupational health and safety
scope of the (OHS) procedures for relevant work area are identified and applied
electrotechno 1.2 Project deliverables and budget are determined from relevant
logy project documentation and discussions with appropriate person/s
1.3 Measurable outcomes to evaluate the electrotechnology project
are identified from relevant documentation
1.4 Resources needed to meet project outcomes are identified from
relevant documentation
1.5 Processes and procedures are developed for managing contract
variations from discussions with relevant person/s and in accordance
with contract
2. Manage the 2.1 WHS/OHS policies and procedures are implemented and
implementation of monitored
an electrotechnology 2.2 Project tasks are delegated to competent project person/s
project 2.3 Project risks are identified, assessed and strategies implemented
to ensure outcomes are achieved to relevant industry standards specified
in the contract and in accordance with workplace procedures
2.4 Procurement is monitored to ensure on-time supply of plant and
materials in accordance with project plan and workplace procedures
2.5 Verification of project technical design, modification, installation
and/or maintenance of system and equipment parameters is completed
against specifications and workplace procedures
2.6 Project progress is monitored against schedule, quality
requirements and budget
2.7 Project/worksite conflicts are identified and managed in
2.8 Variations in project are managed in accordance with agreed
processes and the contract
2.9 Project records are maintained and progress reports completed
Version 2
and provided to appropriate person/s
3. Complete 3.1 Project outcomes are reviewed against project plan, risk strategies,
electrotechnology contract variations, safety performance and budget
project 3.2 Acceptance of project completion is sought from appropriate person/s
and handover conducted in accordance with workplace policies and
procedures
Variables Range
Managing  Design
electrotechnology  Modifications
projects must  Installation
include the  Maintenance of systems and equipment
following  Management of:
 WHS/OHS
 budget
 variations
 personnel
 resources and critical path timelines
 progress monitoring
• completion documentation
WHS/OHS • May include but not limited to:
• hazard and risk assessment mechanisms
• safety training
• safety systems incorporating,
• work clearance procedures
• isolation procedures
• gas and vapor
• monitoring/testing procedures
• use of protective equipment and clothing
• use of codes of practice
Relevant personnel • Supervisors, fellow frontline managers
may include: • Financial managers, accountants or financial controllers
Evidence Guide
Critical Aspects of Candidates must provide evidence that they are able to manage finances
Competence for the project effectively and efficiently and within organizational and
legislative requirements. This may include evidence of managing the
Version 2
work of others whose roles are associated with financial management
and record keeping.
Products that could be used as evidence include:
• documentation produced in managing finances, such as:
 revised budgets
 cost estimates
 cost management plans and strategies
 cost breakdown structures
 expenditure forecasts
 records of cost management lessons learned and
 recommendations for improvements
• Key result areas of the organization
• Human resource specialist assistance available
• Organizational plans and objectives (strategic, tactical and
operational)
• Human resource planning
• All legislation relevant to the organization which impacts on people
performance (including anti-discrimination laws)
• Organizational support services for employees (external and
internal)
• Electronic commerce systems
• Critical path/PERT methodology
• High reliability organizational concepts
• Energy management
• Capital investment evaluative methodology including NPV and ROI
• Unfair dismissal rules and due process
Staff development strategies
Underpinning Knowledge of –
Knowledge and • relevant legislation from all levels of government that affects
Attitudes business operation, especially in regard to occupational health and
safety and environmental issues, equal opportunity,
industrial relations and anti-discrimination
• organizational requirements related to financial management
• organization roles in respect to financial delegations, accountabilities
and responsibilities
• consultative methods and processes  the principles and techniques
involved in:
 budgeting
• cash flows
• requirements for organizational record keeping and audit
requirements
• organizational objectives and plans
• personnel and electrotechnology equipment management
requirements and performance measurement

Version 2
Underpinning • ability to relate to people from a range of social, cultural and ethnic
Skills backgrounds and physical and mental abilities
• communication and training skills
• financial planning and management skills, including budgeting
• contingency management skills
• problem solving skills
• leadership and personnel management
• monitoring and review skills
• skills in the use of specialist software for financial record
• keeping and management (if and as relevant)
Implications workplace or fully equipped assessment area with necessary
documentation and resources normally used in the workplace as well as
consumable materials
Assessment • Interview / Oral questioning / Written Test
• Observation/Demonstration
Context of • competence may be assessed in the work place or in a simulated
Assessment work place setting
• that examples of actions taken by the candidate to manage finances
are provided
Occupational Standard: Electrical/Electronic Equipment Servicing V
Unit Title Install and test microwave antennae and waveguides

Unit Descriptor This unit covers the installation and testing of waveguides and antennae
for microwave communications systems. It encompasses working safely
and to installation standards, matching hardware and accessories with
that specified for a given location, installation techniques, pre
commission adjustment of antennas and waveguides and following
instruction and procedures.

1. Prepare to 1.1. OHS procedures for a given work area are identified,
install and obtained and understood through established routines.
test
Version 2
microwave 1.2. Established OHS risk control measures are followed in
antennae preparation for the work.
and 1.3. Safety hazards that have not previously been identified
waveguides.
are reported and advise on risk control measures are sought from
the work supervisor.
1.4. The nature and location of the work is obtained from
work supervisor or other appropriate person to establish the
scope of work to be undertaken.
1.5. Advice is sought from the work supervisor and/or other
appropriate person to ensure the work is coordinated effectively
with others.
1.6. Sources of materials that may be required for the work
are established in accordance with established routines.
1.7. Tools, equipment and testing devices needed to carry out
the work are obtained and checked for correct operation and
safety.
2. Install microwave 2.1 Established OHS risk control measures for carrying out the
antennae and work are followed.
waveguides. 2.2 Circuits/components are checked as being isolated where
necessary in strict accordance OHS requirements and
procedures.
2.3 Antennas are installed in their specified locations and within
limitation imposed by regulation.
2.4 Hardware and accessories are installed straight and square in the
required locations and within acceptable tolerances.
2.5 Cables and conductors are terminated at accessories in
accordance with manufactures and job specifications and
regulatory requirements
2.6 Procedures for referring non-routine events to immediate
supervisor for directions are followed.
2.7 The installation is carried out efficiently without waste of
materials or damage to apparatus, circuits or the surrounding
environment and using sustainable energy practices.
3. Test microwave 3.1 OHS work completion risk control measures and procedures are
antennae and followed.
waveguides and 3.2 Pre-commissioning adjustments are made to the installation and the
report. system to optimize performance in accordance with system
specification.
3.3. Work site is cleaned and made safe in accordance with
established procedures.
3.4. Work supervisor is notified of the completion of the installation
work in accordance with established routines.

Version 2
Variables Range
Occupational Apply OHS requirements in accordance with regulations/codes of
Health and safety practice and enterprise safety policies and procedures. This may
(OHS) include:
- Using of relevant protective clothing and equipment,
- use of tooling and equipment, workplace environment and safety
handling of material,
- use of fire fighting equipment, enterprise first aid, hazard control
and hazardous materials and substances.
- Using Chemical prove gowns, rubber boots of appropriate size,
Goggles, respirators, helmet, and head phones , gloves etc,
- Following Occupational health and safety procedures designated
for the task
- Checking and fulfilling required safety devices before starting
operation
Apply safe operating procedures regarding: -
electrical safety,
- machinery movement and operation, - manual and mechanical
lifting and shifting,
- working in proximity to others and site visitors.
Apply emergency procedures :
- emergency shutdown and sping of equipment,
- using extinguishing fires, first aid application and site
evacuation
Tools and Computer, printer and auxiliary equipments
Equipment
Evidence Guide
Critical Aspects of A representative body of performance criteria demonstrated within the
Competence timeframes typically expected of the discipline, work function and
industrial environment. In particular this shall incorporate evidence that
shows a candidate is able to:
 Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and range
statement
 Apply sustainable energy principles and practices as
specified in the performance criteria and range statement
 Demonstrate an understanding of the essential knowledge
and associated skills as described in this unit
 Demonstrate an appropriate level of skills enabling
employment
 Conduct work observing the relevant legislation,

Version 2
regulations, polices and workplace procedures
Demonstrated consistent performance across a representative range of
contexts from the prescribed items below:
Hazards associated with low-voltage, extra-low voltage and high-
currents encompassing:
 Parts of an electronic systems and equipment that operate at low-

voltage and extra-low voltage,
 Parts of an electronic systems and equipment where high-currents
are likely.
 Risks and control measures associated with high-voltage
encompassing:
 Parts of an electronic systems and equipment that operate at high-
voltage,
 The terms used - ‘touch voltage’, ‘step voltage’, ‘induced
voltage’ and ‘creepage’ as they relate to the hazards of high-
voltage, and
 Control measures used for dealing with the hazards of high-
voltage.
 Risks and control measures associated with low voltage
encompassing:
 Risks associated with installation, fault finding, maintenance and
repair.
 Control measures before, while and after working on electronic
systems or equipment
 Risks and control measures associated with the high levels of
radiation
 Safety, selection, use, maintenance and care of test equipment
encompassing:
 Safety characteristics of electrical testing devices,
 Chemical cleaning solvents, glues and joining wastes used in
electronics,
 Safe use of electrical testing device, and
 Checks and storage methods for maintaining the safety of testing
devices.
Underpinning The extent of the essential knowledge and associated skills (EKAS)
Knowledge and required is given. It forms an integral part of this unit.
Attitudes • Risk management, application and techniques
• Occupational Health and Safety, organizational responsibilities
• The terms used - ‘touch voltage’, ‘step voltage’, ‘induced
voltage’ and ‘creepage’ as they relate to the hazards of high-voltage,
and
• Control measures used for dealing with the hazards of high-
voltage.
• Risks and control measures associated with low voltage
encompassing:
• Risks associated with installation, fault finding, maintenance and
Version 2
repair.
• Control measures before, while and after working on electronic
• Isolation and tagging-off procedures.
• Risks and restrictions in working live.
• Control measures for working live.
• Risks and control measures associated with the high levels of
radiation encompassing:
• RF hazards
• Maximum exposure levels to RF
• Maximum exposure to microwave radiation
• Optical fibre safety encompassing:
• Coherent optical sources and joining procedures
• Laser safety class 3a devices or them replace
• Safety, selection, use, maintenance and care of test equipment
encompassing:
• Safety characteristics of electrical testing devices,
• Chemical cleaning solvents, glues and joining wastes used in
electronics,
• Safe use of electrical testing device, and
• Checks and storage methods for maintaining the safety of testing
devices.
Underpinning • Electronic communications, microwave antennas and wave guide
Skills fundamentals
• Antenna and wave guide principles and components
• Installation techniques for microwave communication systems
• Setting up and testing techniques for microwave communication
systems
• Electronic safe working practices
• Risk management and assessment of risk encompassing:
• Principle and purpose of risk management, and
• Processes for conducting a risk assessment
Resource Workplace or fully equipped assessment location with 1 necessary tools

Implications and equipment as well as consumable materials
Assessment Competence may be assessed through:
Methods • Interview / Written exam
Context for Competence may be assessed in the workplace or in simulated workplace
Assessment environment
Version 2
Unit Title Diagnose and rectify faults in digital transmission circuits and
systems
Unit Descriptor This unit covers fault finding and repair of faults in digital transmission
systems. The unit encompasses safe working practices, interpreting
diagrams, applying logical diagnostic methods and knowledge of digital
transmission systems circuit components, rectifying faults, safety and
functional testing and completing the necessary service documentation.

1. Prepare to 1.1. OHS procedures for a given work area are obtained and
diagnose and understood.
rectify faults 1.2. Established OHS risk control measures and procedures

Version 2
are followed in preparation for the work.
1.3. Safety hazards, which have not previously been
identified, are documented and risk control measures devised and
implemented in consultation with appropriate personnel.
1.4. The extent of faults is determined from reports and other
documentation and from discussion with appropriate personnel.
1.5. Appropriate personnel are consulted to ensure the work is
coordinated effectively with others involved on the work site.
1.6. Tools, equipment and testing devices needed to diagnose
faults are obtained in accordance with established procedures and
checked for correct operation and safety.
1.7. OHS procedures for a given work area are obtained and
understood.
2. Diagnose 2.1 OHS risk control measures and procedures for carrying out the
and rectify work are followed.
faults 2.2 The need to test or measure live is determined in strict
accordance with OHS requirements and when necessary,
conducted within established safety procedures.
2.3 Circuits/machines/plant are checked as being isolated where
necessary in strict accordance OHS requirements and procedures.
2.4 Logical diagnostic methods are applied to diagnose digital
television apparatus faults employing measurements of circuit
operating parameters referenced to apparatus operating
specifications.
2.5 Suspected fault scenarios are tested as being the source of
apparatus problems.
2.6 Faults in the electronic components of the digital television
apparatus are rectified to raise digital television apparatus to its
operation standard.
3. Complete 3.1 OHS work completion risk control measures and procedures are
and report followed.
fault 3.2 Work site is made safe in accordance with established safety
diagnosis procedures.
and 3.3 Rectification of faults is documented in accordance with
rectification established procedures.
activities 3.4 Appropriate person or persons notified, in accordance with
established procedures, that apparatus faults have been rectified
Variable Range
Digital television May include but not limited to:
Version 2
transmission faults Advanced digital television principles, digital television transmission
towers and equipment and digital television transmission faults,
applying safe working practices and relevant Standards, Codes and
Regulations to an extent indicated by the following aspects:
Audio component encompassing:
• Audio Encoding
• Audio Masking
• Audio sub band encoding
Dolby AC-3
MPEG-2 System Layer encompassing:
• PES Packet Construction
• Time Stamps
• Programme Clock Reference (PCR)
• Transport Packet Header
• Programme Specific Information (PSI)
Channel Encoding
• Forward Error Correction (FEC)
• Bit Error Rate (BER)
• Puncturing
Interleaving.
Modulation
• Phase Shift Keying (PSK)
• Quadrature Amplitude Modulation (QAM)
• Orthogonal Frequency Division Multiplexing (OFDM)
• Coded Orthogonal Frequency Division Multiplexing
• (COFDM)
Hierarchical Modulation.
• Terrestrial Channel Encoder
• Satellite Channel Encoder
• Carrier to Noise Ratio (C/N)
Single Frequency Networks
• Guard Interval
• Mega-frames

Version 2
OHS procedures May include but not limited to:
• safety training
• gas and vapor
Performance The level of performance sought of an individual or group which may
standards means: be expressed either quantitatively or qualitatively
Code of Conduct An agreed (or decreed) set or rules relating to employee
means: behavior/conduct with other employees or customers
Evidence Guide
Critical Aspects of • A representative body of work performance demonstrated within
Competence the timeframes typically expected of the discipline, work function
and industrial environment. In particular this shall incorporate
evidence that shows a candidate is able to:
• Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk control measures
as specified in the performance criteria and range statement
• Apply sustainable energy principles and practices as specified in
the performance criteria and range statement
• Demonstrate an understanding of the essential knowledge and
associated skills as described in this unit. It may be required by
some jurisdictions that RTOs provide a percentile graded result for
the purpose of regulatory or licensing requirements.
• Demonstrate an appropriate level of skills enabling employment
• Conduct work observing the relevant Anti-Discrimination
legislation, regulations, polices and workplace procedures
• Demonstrated consistent performance across a representative
range of contexts from the prescribed items below:
• Diagnose and rectify faults in digital transmission systems
including:
• Applying logical diagnostic methods,
• Using fault scenarios to test the source of circuit faults.
• Identifying the cause faults using logical diagnostic methods.
• Rectifying faults effectively.
• Verifying that the apparatus operates correctly.
• Documenting fault rectification.
knowledge and skills to provide appropriate solutions incorporated
in a holistic assessment with the above listed items.
Version 2
Underpinning • Relevant legislation from all levels of government that affects
Knowledge and business operation, especially in regard to Occupational Health and
Attitudes Safety and environmental issues, equal opportunity, industrial
relations and anti-discrimination
• Relevant awards and certified agreements
• Performance measurement systems utilized within the
organization
• basic system arrangement - Example is a central router
connected to a number of control rooms.
• Terminologies - Examples are Vertical, Multi-level; Tie-line
Routing and cross point
• typical signal types processed by a router.
• the purpose of "redundant CPU's and power supply units".
• common control protocols used in routers.
• typical analogue audio and video output voltage levels present at
the router.
• typical specifications for digital data signals present at the
router.
• function of various test equipment used in DTTB measurements.
The operating characteristics of a digital television terrestrial broadcast
(DTTB) transmitter encompassing:
• typical DTTB digital transmission system.
• safety precautions required when working with high power RF
transmitters.
• operating characteristics of a typical MPEG encoder.
• operation of a coded orthogonal frequency division multiplex
(COFDM) modulator.
• arrangement of subsystem components in a DTTB transmitter
• purpose of an up converter in a DTTB transmitter.
• typical characteristics of a DTTB power amplifier.
• advantages and disadvantages of air and liquid cooling systems
used in transmitters.
Underpinning • Analytical and evaluative skills to assess supply chain
Skills performance
• Typical DTTB transmitter measurements techniques.
• The performance requirements of the DTTB combiner and
antenna systems encompassing:
• minimum channel separation required between digital and
analogue TV channels
• typical specifications of an antenna combiner system.
• the need for combiner systems in DTTB systems.
• typical system faults in combiners and antenna system.
• The requirements of remote monitoring and measurement
equipment encompassing:
• purpose of control panel indicators and controls.
• Process by which the system manages a critical failure. -
Example of component failure deemed as critical are power supplies
and CPUs

Version 2
• different system alarm signals.
• periodic equipment self-tests and diagnostic routines on DTTB
systems.
• DTTB systems fault diagnostic and rectification techniques.
• function of the basic components of a DTTB system.
• typical units of a DTTB Telemetry systemSystems analysis and
design skills to ensure that system measure performance in a timely
way

Implications  workplace or fully equipped assessment location with necessary tools
and equipment as well as consumable materials

Assessment • Interview / Oral questioning / Written Test
• Observation/Demonstration with oral questioning
Context of Competence may be assessed in the work place or in a simulated work
Assessment place setting
Unit Title Provide Advanced Training for Technicians

provide advanced training for technicians. It addresses training need
assessment, training program development and training provision
capability.

Version 2
1.1 Perform training need assessment
1. Plan and prepare
training program 1.2 Assess skill, knowledge and attitude gap
1.3 Prepare training materials and facilities
1.4 Prepare schedule
2. Provide training 2.1 Apply proper methodology of training
2.2 Ensure alignment of training with the required objective
2.3 Address knowledge, skill and attitude as per the need
assessment
1.5 Measures are taken to ensure that the technician understands
OHS requirements and safe working procedures and practices
for the particular training to be undertaken
2.4 Provide continuous feedback to the trainee

3. Perform evaluation 3.1 Conduct assessment for every knowledge, skill and attitude
entity
3.2 Record performance of trainee against the knowledge, skill and
attitude based on assessment result
3.3 Report the assessment result to the concerned stake holders
Variable Range
OH&S policies and May include but not limited to:
procedures Arrangements of an organization or enterprise to meet their legal and
ethical obligations of ensuring that the workplace is safe and without
risk to health. this may include:
 hazard and risk assessment mechanisms
 implementation of safety regulations
 safety training
 safety systems incorporating
 work clearance procedures
Report the • isolation procedures
assessment result • gas and vapor
• use of protective equipment and clothing  use of codes of
practice
Training materials May include but not limited to:
• TTLM
• lab manual

Version 2
• Job sheet
• Operation sheet
Evidence Guide
Competence • planned and prepared the training program
• apply proper methodology
• Ensured alignment of training with the required objective
• document the performance of the technician
• provided feedback to the technician and training evaluation report
is submitted to the stake holders
Underpinning • Fundamentals of coaching and mentoring
Knowledge and • Theories of adult learning
Attitudes • Methods of teaching
Underpinning Skills • Communicate effectively with trainees
• Applying effective techniques of coaching and mentoring
• Demonstrate positive work values and attitudes
• Effectively deliver training in accordance to training plan
• Develop training plan/lesson plan
• Perform trainee evaluation
• Customer handling skill
• Life skill
Implication including work areas, materials and equipment, and to information on
workplace practices and OHS practices.
Assessment Methods Competence may be accessed through:
• Interview / questioning / written test
• Simulation/demonstration
• Observation
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting

Version 2
Occupational Standard:Electrical/Electronic Equipment Servicing V
Unit Title Perform Technical Consultation

Unit Descriptor This unit covers the knowledge, attitudes and skills required to conduct
technical consultation, provide recommendation and solution for
technical problems and operation procedures, improve the performance
of operation and maintenance services and proposed guidelines and
systematic approach on maintenance practices within the organization
and to enhance the productivity and smooth operation of the industry.

1. Conduct 1.1 Industry are inspected and technical problems are addressed,
inspection analyzed the problems and prepare document for evaluation and
consultation with Technical personnel,
specialist and technical manager

Version 2
1.2 Consultation processes are developed and/or
implemented as an integral part of the operational planning
process
1.3 Evaluation and work plansare develop to create a systematic
solution for the technical problems
2. Evaluate technical 2.1 Technical problems are identified, evaluated and create
problems systematic solution/remedy and prioritized as directed
2.2 Required resources are allocated as per requirements of the
activity
3. Prepare technical 3.1 Established OHS and risk control measures and procedures in
recommendation on preparation for the work are followed.
3.2 Policies and procedures are developed to include OHS
practices, skills required and frequency and level of maintenance
work.
3.3 Project proposal are reviewed and ensure that all necessary
documents, manuals and checklist are obtained
3.4 Schedule of work activities are prepared according to
manufacturers recommendation
3.5 Appropriately competent persons are engaged to assess the risks
associated with individual equipment failure.
3.6 Level and frequency of repair/replace to be done under
maintenance work is established from risk assessment reports
and manufacture’s recommendations and standards reflecting
acceptable exposure to risk of equipment failure.
3.7 Systems are established to manage and record technical work

activities in accordance with organization and regulatory
requirements
Variable Range
Technical • managers
personnel, • supervisors
specialist and • other employees
technical manager • OHS committee(s) and other people with specialist
• responsibilities
• union or employee representatives
• people at the same level or more senior managers
• people from a wide range of social, cultural and ethnic Backgrounds
Consultation • meetings, interviews, brainstorming sessions, email/internet

processes communications, newsletters or other processes and devices which
ensure that all employees have the opportunity to contribute to team
Version 2
and individual operational plans
• mechanisms used to provide feedback to the work team in relation to
outcomes of consultation
Evaluation and measures for monitoring or evaluating the efficiency or effectiveness
work plans of a which may be used to demonstrate accountability and to identify
areas for improvements
Required resources • Work description are establish and prepared
• Tools and material
• Designated persons/group based on their own specialization
• Manuals and manufacturers guide
Established OHS • May include but not limited to:
• safety training
• gas and vapor
Policies and • Pro-active maintenance procedures
procedures • Re-active maintenance procedure
• Operation and servicing procedures
• Health and safety procedures
Schedule of work
activities • Tasks/work activities to be completed are identified and prioritized
as directed
• Tasks/work activities are set into achievable components in
accordance with time frames
• Resources are allocated as per requirements of the activity
• Schedule of work activitiesis coordinated with personnel concerned
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge in:
Competence • Analyzing electrical and mechanical faults
• Operation and servicing procedures
• Testing and commissioning of equipment
Knowledge and • Electromechanical device and equipment installation
Attitudes • maintaining and servicing Industrial Electrical Machines and
Drives
Version 2
• Fundamentals of troubleshooting and repair of electrical machines
and drives
• Code of practice in industrial electrical machines installation
• Basic consultancy training
• Codes of practice and guidelines for the organization 
Organizations policy and procedures for negotiations
• Decision making and conflict resolution strategies procedures
• Problem solving strategies on how to deal with unexpected
questions and attitudes during negotiation
• Flexibility
• Empathy
Underpinning Demonstrates skills to:
Skills • Trouble shoot and repair electro mechanical equipment
• Interpersonal skills to develop rapport with other parties
• Communication skills (verbal and listening)
• Observation skills
• Negotiation skills
• Life skill
Resources Access is required to real or appropriately simulated situations, including

Implication work areas, materials and equipment, and to information on workplace
Methods of Competency may be assessed through:
Assessment • Interview/Written Test
• Observation/Demonstration (Simulation)
Context of Competency may be assessed in the work place or in a simulated work
Assessment place setting

Version 2
Unit Title Install commercial video/audio system components

Unit Descriptor This unit covers installation of components for audio/video facilities in
buildings and premises. The unit encompasses working safely and to
specifications and standards, matching equipment with that specified for
a given location, terminating and interconnecting cables/conductors and
completing the necessary installation documentation.
1. Prepare to install 1.1. OHS procedures for a given work area are identified,
audio/video obtained and understood through established routines.
components and 1.2. Established OHS risk control measures are followed
systems in preparation for the work.
1.3. Safety hazards, which have not previously been
identified, are reported and advise on risk control measures,
are sought from the work supervisor.
1.4. The nature and location of the work is obtained from
work supervisor or other appropriate person to establish the

Version 2
scope of work to be undertaken.
1.5. Advice is sought from the work supervisor and/or
other appropriate person to ensure the work is coordinated
effectively with others.
1.6. Sources of materials that may be required for the
work are established in accordance with established
routines.
1.7. Tools, equipment and testing devices needed to carry
out the work are obtained and checked for correct operation
and safety.
2. Install 1.1. Established OHS risk control measures for carrying

audio/video out the work are followed.
components and 1.2. Circuits/components are checked as being isolated
where necessary in strict accordance OHS requirements and
systems. procedures.
1.3. Audio/video components are installed to comply to
standards and job specifications with sufficient excess to
affect terminations.
1.4. Accessories are installed straight and square in the
required locations and within acceptable tolerances.
1.5. Cables and conductors are terminated at accessories
in accordance with manufacture’s specifications and
regulatory requirements.
1.6. Procedures for referring non-routine events to
immediate supervisor for directions are followed.
1.7. The installation is carried out efficiently without
waste of materials or damage to apparatus, circuits or the
surrounding environment and using sustainable energy
practices.
3. Complete
installation work 3.1 OHS work completion risk control measures and procedures
and report. are followed.
3.2 Work site is cleaned and made safe in accordance with
established procedures.
3.3 Work supervisor is notified of the completion of the
installation work in accordance with established routines.
Variables Range
Commercial May include but not limited to:
audio/video system
installation Sound reproduction fundamentals
Sound wave propagation
Timbre of sound
Version 2
Effects of other medium of sound waves
Characteristics of the human ear
Difference between mono and stereo
Surround sound principles
Audio reproduction, electronic components
Preamplifier’s amplifier encompassing:
Function in the reproduction chain
Typical circuit arrangements
Power and integrated amplifiers encompassing:
Graphic equalizers encompassing:
Component installation and interconnections
Audio reproduction, speaker fundamentals
Types of speakers drives and their operating mechanism
Speaker cabinet characteristics
Purpose and circuit arrangement of typical cross-over networks
Speaker connections
Loud speakers and microphones
Loud speaker construction and applications
Operation of circuits and cross over networks
Occupational Apply OHS requirements in accordance with regulations/codes of
Health and safety practice and enterprise safety policies and procedures. This may
(OHS) include:
- Using of relevant protective clothing and equipment,
- use of tooling and equipment, workplace environment and safety
handling of material,
- use of fire fighting equipment, enterprise first aid, hazard control
and hazardous materials and substances.
- Using Chemical prove gowns, rubber boots of appropriate size,
Goggles, respirators, helmet, and head phones, gloves etc,
- Following Occupational health and safety procedures designated
for the task
- Checking and fulfilling required safety devices before starting
operation
Apply safe operating procedures regarding: -
electrical safety,
- machinery movement and operation, - manual and mechanical
lifting and shifting,
- working in proximity to others and site visitors.
Apply emergency procedures :
- emergency shutdown and sping of equipment,

Version 2
- using extinguishing fires, first aid application and site
evacuation
Tools and Computer, printer and auxiliary equipments
Equipment
Evidence Guide
Critical Aspects of A representative body of performance criteria demonstrated within the
Competence timeframes typically expected of the discipline, work function and
industrial environment. In particular this shall incorporate evidence that
shows a candidate is able to:
 Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and range
statement
 Apply sustainable energy principles and practices as
specified in the performance criteria and range statement
 Demonstrate an understanding of the essential knowledge
and associated skills as described in this unit
 Demonstrate an appropriate level of skills enabling
employment
 Conduct work observing the relevant legislation,
regulations, polices and workplace procedures
Demonstrated consistent performance across a representative range of
contexts from the prescribed items below:
• Manage risk in electro technology activities as described
in unit of scope and including:
• Identifying potential, perceived and actual risk events.
• Using risk management methods, tools and techniques in
analysis and reporting.
• Incorporating risk management processes and procedures
into program and project plans.
• Monitoring and responding risk events effectively.
• Identifying improvements and documenting
recommendation for their inclusion in ongoing or future
programs and projects.
knowledge and skills to provide appropriate solutions
incorporated in a holistic assessment with the above listed items.
Underpinning  Optimum layout of speaker systems
Knowledge and  Principle and operation of microphones
Attitudes  Speaker and microphone installation in connections
 Specialist audio/video cabling installation and termination
 Features of high-performance audio and video cables and interconnects
 High performance audio and video cables and interconnects

Version 2
encompassing:
 Installation methods and limitations
 Terminations techniques as specified by cable manufacturers
 Professional audio electronics
 Complex audio systems used for live sound or theatre application
 Connections and phasing of equipment
 Optimum signal levels for the acoustic environment
 Connection and adjustment of signal processing units
 Tuning, adjustment and diagnosis of systems
 Video and display set up
 Projectors encompassing:
 Aspect ratio
 Screen size
 Orientation
 Throw distance, vertical elevation and horizontal orientation
 Direct view monitors adjustments
 Audio/video control equipment
 Types of control devices and their operating principles
 Control equipment arrangement in an audio/video system
 Audio/video recording and replay components basic faults and
repairs
 Sub-system components (i.e., functional blocks) and their
operating parameters
 Common faults, their symptoms and cause.
 Fault location procedures and testing points
 Device adjustments - audio/video recording and replay
components are audio cassette player/recorders, compact disk
players, video cassette player/recorder, digital versatile disk and
super audio compact players.
 Electronic Safe working practice encompassing:
 Risk management and assessment of risk:
 Principle and purpose of risk management, and
 Processes for conducting a risk assessment
 Hazards associated with low-voltage, extra-low voltage and high-
currents:
 Parts of an electronic systems and equipment that operate at low-
voltage and extra-low voltage,
 Parts of an electronic systems and equipment where high-currents
are likely.
Underpinning • Risks and control measures associated with high-voltage:
Skills • Parts of an electronic systems and equipment that operate at high-
voltage,
Version 2
• The terms used - ‘touch voltage’, ‘step voltage’, ‘induced
voltage’ and ‘creepage’ as they relate to the hazards of high-voltage,
and
• Control measures used for dealing with the hazards of high-
voltage.
• Risks and control measures associated with low voltage:
• Risks associated with installation, fault finding, maintenance and
repair.
• Control measures before, while and after working on electronic
• Isolation and tagging-off procedures.
• Risks and restrictions in working live.
• Control measures for working live.
• Safety, selection, use, maintenance and care of test equipment:
• Safety characteristics of electrical testing devices,
• Chemical cleaning solvents, glues and joining wastes used in
electronics,
• Safe use of electrical testing device, and
• Checks and storage methods for maintaining the safety of testing
devices
Resource Workplace or fully equipped assessment location with 1 necessary tools
Implications and equipment as well as consumable materials
Assessment Competence may be assessed through:
Methods • Interview / Written exam
Context for Competence may be assessed in the workplace or in simulated workplace
Assessment environment

Version 2
Version 2
Electro technology
Level V Electrical/Electronics Equipment

Servicing OS
Level IV
Electrical/Electronics Equipment Servicing OS
Level III Electrical/Electronics Equipment Servicing OS
Level II Electrical/Electronics Equipment Servicing OS

Version 2
Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business, industry,
academe and government agencies who donated their time and expertise to the development
of this occupational standard.
We would like also to express our appreciation to the Experts of Ministry of labor and skill
and who made the development of this occupational standard possible.
This occupational standard was developed on March 2022atAdama, Ethiopia
Electrical/Electronic Equipment Servicing OS Revision/ developers’ profile

No Full Name Qualification Phone Email address
No
1 MesfinCheruAbebe Bed. Electrical 0911- mesfin.cheru@worldtogether.or.kr
Technology 41-29-
33
2 Mulualem Solomon Kasa BSc Applied 0910- muleso2027@gmail.com
Electrical/Electronic 31-63-
Technology 66
3 ZelalemAberaNegera MSc Electr. 0911- zalem92@yahoo.com
Communication 57-44-
Technology 80
Bed.
Electrical/Electronics
Technology
4 GezaheghnAbdisaBayessa Msc Information & 0943- gezahegn.abdissa@gmail.com
Comm. Engineering 55-19-
BSc Electrical 19
Engineering
5 TadesseJoriyeAnbesse MSc Electr. 0911- singtade05@gmail.com
Technology 99
Bed. Electrical/Electronic
Technology
6 MulushewaGetachewAsnake MSc Electr. 0985- mulushewag@gmail.com
Technology 37
Bed. Electrical/Electronic
Technology

Version 2
Version 2

OS II-V Electronics

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

OS II-V Electronics

Uploaded by

Copyright:

Available Formats

,

Federal Democratic Republic of Ethiopia

Ministry of Labor and Skill

Ministry of Labor and Electrical/Electronic Equipment

 Elements and Performance criteria

 Variables and Range statement

Ministry of Labor and Electrical/Electronic Equipment

EISEEES2 01 0322 EISEEES2 02 0322 EISEEES2 03 0322

EIS EEES2 07 0322 EIS EEES2 08 0322 EIS EEES2 09 0322

EISEEES2 10 0322 EISEEES2 11 0322

Ministry of Labor and Electrical/Electronic Equipment

NTQF Level III

EIS EEES3 01 0322 EIS EEES3 02 0322 EIS EEES3 03 0322

EIS EEES3 04 0322 EIS EEES3 05 0322 EIS EEES3 06 0322

EIS EEES3 07 0322 EIS EEES3 08 0322 EIS EEES3 09 0322

Ministry of Labor and Electrical/Electronic Equipment

EIS EEES4 01 0322 EIS EEES4 02 0322 EIS EEES4 03 0322

EIS EEES4 07 0322

Ministry of Labor and Electrical/Electronic Equipment

EIS EEES5 01 0322 EIS EEES5 02 0322 EIS EEES5 03 0322

EIS EEES5 04 0322 EIS EEES5 05 0322 EIS EEES5 06 0322

Ministry of Labor and Electrical/Electronic Equipment

Ministry of Labor and Electrical/Electronic Equipment

Elements Performance Criteria

1.2. Correct specifications are obtained from relevant source

1.3. Measuring instruments are selected in line with job requirements

1.4. Workstation is made ready in accordance with job specification

2. Select measuring 2.1. Appropriate measuring instrument is selected to achieve required

2.2. Accurate measurements are obtained for job

2.4. Calculation involving fractions, percentages and mixed numbers

2.5. Numerical computation is checked and corrected for accuracy

2.6. Instruments are read to the limit of accuracy of the tool.

3.3. Proper storage of instruments is undertaken according to

4. . Maintain 4.1 Object or component to be measured is identified according to

Ministry of Labor and Electrical/Electronic Equipment

4.3 Measuring tools are selected in line with job requirements

 Analogue /digital ammeter

 Analog /digital Multi-meter

Calculation May include, but not limited to:

Ministry of Labor and Electrical/Electronic Equipment

Ministry of Labor and Electrical/Electronic Equipment

 Carried out measurement and calculations

 Maintained and stores instruments

Underpinning Demonstrates knowledge of:

 Safe handling procedures in using measuring instruments

 Four fundamental operation of mathematics

 Formula for power, energy, ohm’s law, area, perimeter

 Basic electrical circuit concept

Underpinning Skills Demonstrates skills of:

 Handling measuring instruments

 Use of electrical measuring instrument

 Performing mathematical calculations of parallel circuit, series circuit

 Measure voltage, current, resistance, power, energy and frequency with

 Visualizing objects and shapes

 Observation/Demonstration with Oral Questioning

Ministry of Labor and Electrical/Electronic Equipment

Ministry of Labor and Electrical/Electronic Equipment

Elements Performance Criteria

1.3 Task is planned to ensure occupational health and safety (OHS)

1.4 Electrical/electronics components are identified correctly and prepared for

2.3 Important Electrical/Electronic Components/parts are identified

2.4 Appropriate range of methods in testing electrical /electronic circuits &

2.5 Correct use of test/measuring instrument is followed according to

2.6 Confirm the electrical/electronic components/parts data, function and value