Table of Contents 

VOLUNTEER
PACK

WELCOME
As-salaamu’alaykum Warahmatullahi
Wabarakatuhu,

We are very happy to welcome all the

volunteers to the Light Upon Light Winter
Conference 2023. It is a great honour to have
you as a part of this team. We ask Allah to
strengthen us and help us all achieve the most
we can during this event. We hope that this will
be a gathering where Allah is being
remembered, Eman is being increased and
angels are asking for our forgiveness.

Volunteering is a virtuous act and encouraged

in our Faith, Light Upon Light was built upon the
hard work and dedication of selfless volunteers,
and we believe volunteering can have positive
influence on not only the attendees but the
volunteers themselves.

Through volunteering, not only are we are able

to help the attendees to have a wonderful
experience that may be the catalyst to change
their life, but we gain so many useful life skills
that can support us in other walks of life.

Maybe you’ve benefited from a similar event at

some time in your life, or you’ve recently
started practising your religion. Volunteering
gives you that opportunity to spread that khair
and give something back.

As always, thank Allah that you have been

given the blessing to be a volunteer and have a
love for helping this Ummah. With all great
tasks comes a level of responsibility, so be sure
to read our etiquettes of volunteering page.

The following pages will give you an insight into

the volunteering and key information to make
the day a success for us all.

 

WHAT IS LIGHT
UPON LIGHT
Light Upon Light is a UK-based Islamic
conference that has its roots in London and is
committed to inspiring and uplifting thousands
of attendees through interactive and
inspirational events. Our humble beginnings
started with a single event in London, which
featured distinguished guest speakers such as
Mufti Menk. Today, propelled by popular
demand, we have expanded to hold events on
a national scale, reaching a broad audience of
individuals seeking spiritual enlightenment and
community connection. Our journey of growth
and expansion is a testament to the will of
Allah and the unwavering support of our
community.

Our central objective is to deliver valuable,

enlightening events to a wide audience. To
achieve this, we invite an array of diverse and
world-renowned speakers, promote charitable
causes, and collaborate with businesses that
resonate with our community values. By
facilitating access to such resources and
knowledge, we have, by Allah’s grace, positively
impacted hundreds of thousands of people,
Muslims and non-Muslims alike. We provide
them with opportunities to learn about the
orthodox and moderate paths of Islam,
encouraging learning, growth, and inspiration
in their journey of faith.

Our events are designed to be engaging and

interactive, fostering an environment of active
learning and personal development. We
believe in offering a platform that supports
diverse voices and perspectives. Over the
years, we’ve been proud to host some of the
most esteemed scholars, artists, and sports
personalities in the Muslim community. Their
contributions have made our events rich with
insights and have furthered our mission to
inspire and enlighten our attendees,
contributing to a deeper understanding of the
faith we share and cherish.

VENUE ADDRESS

First Direct Arena Arena Way , Leeds LS2 8BY,

United Kingdom

Click here for More Information

& venue address

EVENT DAY
The volunteer’s day starts with a 12:00 PM
registration at the Main Entrance, all volunteers
need to register before being given the HiVis
jackets as well as the volunteer lanyards. The
registration table is located within the foyer
area. Once you register, you will be given your
instructions to join your team leads.
Registration closes at 12:45 PM. Those
volunteers that come after that point will no
longer be able to volunteer on the day.

We will be providing lunch. We will have our

volunteer meeting where we’ll go through
some of the schedule of the day as well as a
reminder of the etiquettes of volunteering and
an opportunity for you to meet your teams.

Once the meeting is over, we expect team

leads to now manage the teams. You will be
under supervision of your team leads, working
closely to the instructions and getting ready to
welcome and register attendees.

Once you’re involved in your roles then during

the afternoon your team will advise you on
times when you’ll be given a break, we aim to
provide a light lunch while you have your break.

During the post lunch period volunteers will be

involved in assisting in the fundraising event
this is a crucial part of the volunteer role and is
an amazing opportunity to gain lots of reward
and be part of some amazing projects, please
review the fundraising page for further details.

The day will carry on under the supervision of

your team leaders until the event closes. After
the event closes, we expect volunteers to help
with the initial pack down then at 10:00 PM sign
out. Before leaving, return your HiVis and
lanyard to the volunteer registration team.

Insha Allah it’s going to be a great day filled

with lots of Salam’s, positive energy, great vibes
and reward.

ETIQUETTES
Volunteering is an honourable position but also
does need to maintain a level of Islamic
mannerism, professionalism, and good
conduct. As a volunteer you will be
representing Light Upon Light and the values
that we stand for, therefore it’s paramount that
we maintain the best of behaviour at all times.

Please see below some bullet points to help

build your good character whilst volunteering,
The aim is for these etiquettes and
characteristics to be not just used for the day
but hopefully be used in other parts of your life
long-term, to benefit you in this world and in
the hereafter.

Renewing your intentions throughout the

day.
Start with the Islamic greeting As Salam
Alaikum , say thank you and Jazak Allah
Khairun.
Treat guests as you would like to be
treated.
Always seek to help people, especially
the elderly, disabled or women and
children.
Leave matters that do not concern you, if
required, report them to your team
leaders to deal with.
Stay away from argumentation and keep
smiling and positive.
Know your boundaries as a volunteer by
working within the remit that has been
given to you by your team leaders.
Do not enter backstage or front stage, or
enter presenter and speaker rooms.
Whilst volunteering you may have close
contact to some of the speakers and
well-known presenters, please do not
use the opportunity to take private
photos or start dialogue with the
scholars, this will be seen as abuse of
position. (Please understand that many
of the speakers and presenters are on
very tight schedules and the times that
you may see them are the only times
they get to rest or have some personal
time, so it’s paramount that we do not
interfere but be respectful and carry on
with our duties around them.)
Volunteers must refrain from any private
filming or reporting of any behind the
scenes, as a volunteer we expect that
trust from you.
Brothers and sister volunteers must
remain vigilant about free mixing and
keeping communications within the
Islamic guidelines to the best of the
abilities.
Volunteers must make sure that they are
not missing their prayers throughout the
day, brothers and sisters are encouraged
to pray in congregation unless they are
currently on duty.
If you ever feel out of depth or have any
concerns, please refer back to your team
leaders if for any reason you would like
that to be escalated, feel free to speak to
the heads of the volunteering team, who
are located at the Volunteer registration
table.
One of the key aspects of volunteering
on such events is being able to be
flexible, dynamic and be able to work
closely with team leads. Always hold
respect for your team leaders and senior
management teams and be willing to
following instructions thoroughly

DRESS CODE
Volunteers are required to dress modestly and
trying their best to adhere to the Islamic dress
code guidance. The event is a great
opportunity for brothers and sisters to try
Islamic dress code if they normally don’t
adhere to it.

Smart Casual: A style somewhere between

formal and casual. Not a smart look with a
jacket and tie, but also not an overly sporty
outfit with trainers, t-shirt and jeans.

Footwear: Clean, comfortable footwear.

Recommended:
Brothers: White Thobe with blazer

Sisters: Purple/dark blue Hijab with Black

Abaya.

Personal belongings: Please note that we do

not have a secure location for volunteer
valuables (unless you wish to use the venue’s
locker system at a cost) we do have a small
room where volunteers are able to put
personal belongings, but this room will have
open Access to all volunteers throughout the
day, so avoid bringing any valuables. Purses
and wallets must be kept with you throughout
the day.

EVENT SET UP
Key Points:

All attendees must purchase a ticket before

entering the venue. Everyone who arrives to
The Arena must first make pass through a
security check. After Security, they will be in a
registration section, where they will be
registered via a mobile scanner.

Main Hall

The main hall requires constant supervision.

We do have a segregated seating system
where the front section will be for brothers and
rear sections will be for sisters. It is not
permitted for brothers to sit in the sister section
or vice versa unless authorized by a team lead
due to significant mitigating reasons. Children
can be split amongst parents and sit in either
section. Children are classed from birth up till
10 years old. We do have a specific area for
pushchairs and buggies, and wheelchair users
will be also allocated a specific area.

Housekeeping and Security

Any housekeeping or security issues to be

directly referred to the venue staff on site.
There are a number of staff that are going to
be located within the event all have access to
the main event management system, so any
spillages or housekeeping issues refer to the
staff that are located around the area, for any
security or safety issues directly refer to the
venue staff who will manage the issue, and we
will be following their lead, this includes any fire
or health and safety issue. There is a first aid
team on standby and will be activated via
venue staff.

ROLES
WELCOME TEAM-. What is required from you?
You will be expected to arrive early to help set
up the registration area as well as the main
hall, to assist the registration team in
welcoming attendees, queue management
and helping staff the information point. Duties
will include set up of volunteer’s area, attention
to health and safety checks, meet and greet,
general guidance to participants. This team will
also be involved in assisting the fundraising.

REGISTRATION TEAM -. What is required from

you? You will be expected to arrive early, help
set up and get trained on how to greet and
register attendees before they enter the Main
Hall. The registration is done via your mobile
phones, with the use of an app. This role will
require usage of some mobile data and good
working order Mobile phone.

MAIN HALL TEAM – What is required from you?

You will be involved in the main event, helping
manage the seating area, maintaining rows,
general stewarding of the seating area,
assisting fundraising and security and safety
awareness. You will be required to make sure
that there are no gaps in between seating,
attendees are seated in the correct area, that
children are not running around, attendees are
not making unnecessary noise and that
attendees that need extra assistance are given
help and appropriate guidance.

MARKETING TEAM – What is required from you?

Help implement Eman Channels marketing
strategy, supporting the marketing team,
helping social media pushes and providing
administrative support, ensuring all branding
and marketing banners and promotion are set
up and packed down correctly

FUNDRAISING
Please Click Here For Fundraising
Information

CONTACT
Volunteers will be allocated a team lead, and
they are your first point of contact.

For anything else, you can contact:

Contact Name: Br Ridhwan

Mobile number: 07914116908

Email address:
volunteers@lightuponlight.org.uk

Contact Name: Umm Ruqayah

Mobile number: 07722479586

GUEST

SCHEDULE
Volunteer Schedule

Time Activity

12:00 Arrival of Volunteers

PM

12:45 End of volunteer registrations

PM

1:00 Dhur Salah

PM

1:15 PM Volunteer debrief

2:30 Asar Salah

PM

2:45 Lunch & familarisation

PM

3:45 In Positions
PM

Public Schedule

TIME ACTIVITY

4:30PM DOORS OPEN & REGISTRATION

5:45PM INTRODUCTION & QUR'AN

5:55PM LECTURE 1

6:30PM LECTURE 2

6:55PM LECTURE 3

7:25PM PRESENTATION

8:05PM LECTURE 4

8:45PM LECTURE 5

9:30PM END OF EVENT

GALLERY

In’sha’allah, Allah makes this easy for you,

and you have a wonderful Conference.
Thank you once again for your
commitment. We look forward to seeing
you on the day. Was Salaam Alaikom .

CONTACT

info@lightuponlight.org.uk

SOCIAL LINKS

Facebook
Instagram
TikTok

USEFUL LINKS

Apply to Volunteer
Event Calendar
Event Map
FAQ
Apply for Sponsorships
Terms and Conditions