A Candidate

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CAREER PROFILE

Information Technology and Telecommunications (IT&T) manager with extensive experience in

Geospatial technology and a strong focus on client service excellence. Proven ability to contribute
tangible recommendations at senior management level and deliver cost effective strategic solutions
in the telecommunications sector.

Leadership skills having managed cohesive teams of up to 13 to address complex service delivery
issues and drive programs in applications development, integration, and infrastructure. Fully
conversant with developing and implementing IT policies, IT budget control, and technology trends.

PROFESSIONAL EXPERIENCE

KPT DATE - DATE

KPT is a global organisation providing IT-enabled business solutions and services. The business is
focused on delivering solutions through consulting, systems integration and outsourcing.

Application Team Lead date - date

Led and managed an application support team of 13 members and worked with multiple local and
global clients to address needs efficiently according to client needs.

Key Achievements:
 Increased return on investment by empowering team members to document then present ideas
gained from conferences attendance leading to 15 innovations presented for endorsement and
further refinement, effectively demonstrating the value of attendance.

 Designed and implemented an internal capability plan in the geospatial technology area that
reduced risk to company and clients and increased revenue by 30%. The plan later endorsed
by senior management and a template derived for use within the wider corporation.

 Significantly increased productivity through the implementation of a skills matrix within the team
to maintain business as usual operations particularly through high level leave periods. An
added benefit was establishing primary and secondary resources for all supported applications.

 Reduced downtime by 15% in the event of system restoration issues by engaging all parties’
including resident experts, additional technical teams, vendors and clients to illicit information
quickly and concisely and act on outcomes.

 Improved incident reporting and root cause tracking analysis reports by automating the process
into existing applications. This eliminated manually auditing in excel and reduced human
interaction through automatic alerts and led to a 25% reduction in time and effort.

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 Won ‘Best Presenter’ reward in response to presenting the successful outcomes of a project at
the GEOGLOBAL User Group in 2010 to an audience of 200 people.

Customer Interface Champion date - date

Organised and facilitated half day and full day workshops for local staff of 500+ to improve the
customer focused culture within the organisation.

Key Achievements
 Led the implementation of a customer-orientated culture across the organisation which included
developing an e-library that provided internal teams with current customer trends and issues.

 Improved corporate image by promoting Service Excellence principles to all levels within the
organisation. Client feedback improved by 27% as reflected in significant increases in service
level compliance.

Senior Analyst Programmer (Spatial) date - date

Led a Technical Team of 6 to design and develop client specific enhancements and provide
technical support for Geospatial applications. Applications were written in GEO code and used
database connectivity to interface with other corporate applications.

Key Achievements
 Reduced risk on multiple high profile projects by acting as team lead when staff changes
occurred including the prolonged absence of a project manager during a critical project phase.

 Performed a large upgrade of the application from v3.2.1 to v4.0 on time, within budget and with
zero critical issues.

 Successfully implemented the first read-only internet based GeoSpatial application to be

available to all customer staff (700) in city and remote sites.

 Reduced production support calls by 40% by introducing workshops with the client to discuss
workflow changes and assure that testing would be conducted thoroughly by both client and
development team.

Analyst Programmer date - date

Researched, analysed and developed client specific enhancements and technical support for over
15 applications developed in different technologies.

Key Achievements
 Designed, developed and implemented a web based application for the 2000 State Election
which successfully provided smooth and uninterrupted support on Election Night.

 Conducted user acceptance testing to investigate problematic areas in the applications then
developed and implemented software modifications which effectively resolved issues in an
effective and timely manner.

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EDUCATION

 Bachelor of Commerce Information Systems – Kerry University of Technology date

 Accredited in Facilitation – Forum date
 Foundations of Leadership Course & Capable Change Leaders Course date
 Certificate IV Frontline Management date
 ITIL v2 Training Course and Certification date

TECHNICAL & PROFESSIONAL DEVELOPMENT

 Attendance Geospatial IT and User Group conferences date, date, date

 Attended WALIS Forum (Land Information Systems) date, date
 GEO Spatial 4 Training date

REFEREES

Available on request

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