Diskusi 5

Question 1

a) A request letter

A request letter is a formal letter or a document written in the context of requesting

anything from an official. It is a formal way of demanding a favour from high officials or
administrative personalities. Eg : request for a computer.

From : Ahmad M
Guru Agama
19 April 2022

To: Pengerusi
Surau Al Hidayah
Kuching
b)
Dear Sir,

Sub: TO REQUEST FOR A NEW COMPUTER

Above matter referred.

This letter is to request for new computer for my work in the office as the one I am using
now is outdated.

2. There are many new functions available today that I am not able to use. Also, the time it
takes to access websites and documents is so long that it makes my job much more difficult
and wastes time.

3. A new computer with new useful applications will make my work easier and quicker, and
the results will be much better. For example, online classes with my students is almost
impossible. It’s slow and often the sound is unclear.

Your prompt action and consideration in this matter would be greatly appreciated. Thank
you.

Yours sincerely,

_________________
Ahmad M
Kuching
 2. A Complaint Letter

Complaint letter is written to the concerned authorities or to a person when you are not
satisfied with some service, or you have a problem that needs to be addressed. Eg :
Complaint about a faulty product and poor service.

Ahmad M
Kuching

15 April 2022

Syukri Aircond Services

Kuching

Dear Mr Syukri,

Sub : POOR AIR COND (AC) SERVICE & INSTALLATION

On 1 April 2022, you did the following work; You agreed to install a Panasonic 1.0 HP Invertor
Air Conditioner CS -S10RKH in my home at a cost of RM2530.00

We agreed this work would be completed by 2nd April 2022.

However, I have had the following problems:

1) The air conditioner you installed doesn't work properly

2) The AC pipe is leaking
3) Night time AC was making weird noises

I would like you to repair ALL of these faults within a week or I would like you to refund my
money and I will ask someone to do the work who is able to.

Please respond to my complaint/complete the work in the next 7 days. If you fail to
respond/remedy in this time, I will have no option but to consider taking the matter further.

Thank you.

-Ahmad M-
 c) A thanking letter

A thanking letter is a letter that is used when one person/party wishes to express
appreciation to another. Eg : Thank you letter to a teacher for teaching our children.

Mdm Muna
Class Teacher 5 Melur
SMK Petra Jaya
Kuching

16th May 2022

Dear Mdm Muna,

Thank you so much for taking the extra time after school and during lunch breaks to help my
sons, Romi and Yazid with their math problems. We can see how much more confident they
are after they gets better and better Math exam result this year. And thank you also for
helping them to manage their time table. You’ve made a big impact!

Thank you.

Yours truly,
Ahmad M

Question 2

Asalamualaikum Haji Tuah,

I was pleasantly surprised to receive your birthday gift an Iphone 13 Pro Max. How
on earth did you know that I was eyeing for that phone since it first launched!
Thank you for making my birthday this year extra special. Breakfast on me
tomorrow? See ya!

Cheers!
Ahmad M