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Syllabus Details
Syllabus ID: 9591

Syllabus Name: Communication and In-Group Working Skills_Kỹ năng giao tiếp và cộng tác

Course Name
Đây là update
English:

Subject Code: SSG104

NoCredit: 3

Degree Level: Bachelor

Time Allocation: Study hour (150h) = 45 contact hours (60 sessions) + 0.5 hour final exam + 104.5 hours self-study

Pre-Requisite: None

This course covers both working in groups and communication skills. The course covers theories of communication, working in group, and activities for students to practice applying the
Description:
theories in academic and working contexts.

- Students must attend more than 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, assignments and labs given by instructor in class or at home and submit on time
StudentTasks:
- Use laptop in class only for learning purpose
- Promptly access to the FU CMS at http://cmshn.fpt.edu.vn for up-to-date course information

Tools: - Internet

Scoring Scale: 10

DecisionNo
MM/dd/yyyy:

IsApproved: True

Progress marks:
- 03 Activity: 15% (5% each activity)
- 02 Group Assignment: 20% (10% each assignment)
- 01 Participation: 10%
Note: - 01 Quiz: 5%
- 01 Group Project: 30% (part 1: proposal, part 2: product, part 3: presentation/report; 10% each)
- 01 Final exam: 20%
Conditions to pass: Final exam >= 4
Grade Average >= 5/10

MinAvgMarkToPass: 5

IsActive: True

ApprovedDate: 4/7/2023

6 material(s)

MaterialDescription Author Publisher PublishedDate Edition ISBN IsMainMaterial IsHardCopy IsOnline Note

Problem Solving in Cameron University of 2019 https://open.umn.edu/opentextbooks/textbooks/problem-solving-in-teams-and-

Teams and Groups W. Piercy Kansas groups
Libraries

College Success N/A Lumen https://courses.lumenlearning.com/lumencollegesuccessxtraining2/ or

Learning https://courses.lumenlearning.com/lumencollegesuccessxtraining/
courseware

Business N/A University of 2015 2th https://www.oercommons.org/courses/basics-of-written-business-

communication for Minnesota i communication/view
success

Working in group 7th Pearson 2017

ed.

Business Thomson- 2008

communication 7th South
ed. Western

PowerPoint Slides

12 LO(s)

CLO Name CLO Details

CLO1 Understand concepts of team work & communication skills

CLO10 Organizing a business meeting

CLO11 Develop career skills

CLO12 Apply team work & communication skills

CLO2 Understand the Psychology of Groups

CLO3 Explain and apply thinking and Analysis in Critical & Creative Thinking

CLO4 Apply business writing like email, letter, proposal, report…

CLO5 Analyse ways to become effective and powerful leaders.

CLO6 Understand leadership theories and model of leadership effectiveness.

CLO7 Understand how conflicts appear in groups and how to manage them in cohesion.

CLO8 Apply successful verbal and nonverbal in teamwork

CLO9 Be able to present persuasive message professionally and effectively in learning and working environment

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15:03 11/04/2023 FPT University Learning Materials

Mapping of CLOs to PLOs of Curriculum BIT_AI_K17C(FNO)

PLOs
CLO
PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 PLO10 PLO11 PLO12 PLO13 PLO14 PLO15 PLO16 PLO17

CLO1 ✓ ✓ ✓

CLO2 ✓

CLO3 ✓

CLO4 ✓ ✓ ✓

CLO5 ✓ ✓ ✓

CLO6 ✓

CLO7 ✓

CLO8 ✓ ✓

CLO9 ✓ ✓ ✓

CLO10 ✓

CLO11 ✓ ✓ ✓

CLO12 ✓ ✓

Download All Teacher Material Download All Student Material

Session Topic Learning- LO ITU Student Materials S- Lecturer Materials T- Student's Tasks Lecturer Tasks URLs
Teaching Download Download
Type

1 Session I. Working in Group
Overview
Course introduction
Offline LO1 IT - Problem Solving in Teams - Problem Solving in Teams Read Session I: 1 Review Session I: 1
and Groups, session I.1, and Groups, session I.1, Forming group for
page 13 page 13 Group project
- Business communication - Business communication
for success, chapter 1 for success, chapter 1

2 Course introduction (cont) Offline LO1 IT - Problem Solving in Teams - Problem Solving in Teams Read Session I: 1 Review Session I: 1
and Groups, session I.1, and Groups, session I.1, Forming group for
page 13 page 13 Group project
- Business communication - Business communication
for success, chapter 1 for success, chapter 1

3 1. Defining Teams and Offline LO1 IT - Problem Solving in Teams - Problem Solving in Teams Read Session I: 1 Review Session I: 1
Groups and Groups, session I.1, and Groups, session I.1,
page 13 page 13
- Business communication - Business communication
for success, chapter 1 for success, chapter 1

4 2. Cooperation Offline LO2 IT - Problem Solving in Teams Problem Solving in Teams Read Session I: 2 Review Session I: 2
and Groups, session I.2, and Groups, session I.2,
page 24 page 24

5 3. The Psychology of Offline LO2 ITU Problem Solving in Teams Problem Solving in Teams Read Session I: 3 Review Session I: 3
Groups and Groups, session I.4, and Groups, session I.4,
page 55 page 55

6 3. The Psychology of Offline LO2 ITU Problem Solving in Teams Problem Solving in Teams Read Session I: 3 Review Session I: 3
Groups (cont) and Groups, session I.4, and Groups, session I.4,
page 55 page 55

7 4. Social Comparison Offline LO2 ITU Problem Solving in Teams Problem Solving in Teams Read Session I: 4 Review Session I: 4
and Groups, session I.3, and Groups, session I.3,
page 42 page 42

8 4. Social Comparison (cont) Offline LO2 ITU Problem Solving in Teams Problem Solving in Teams Read Session I: 4 Review Session I: 4
and Groups, session I.3, and Groups, session I.3,
page 42 page 42

9 Activity 1: Review Session I Offline LO 1, 2 U Review session I Instruct students

activities to review
session I

10 Session II. Thinking and Offline LO3 ITU College Success, module 5 College Success, module 5 Read Session II: 5 Review Session II: 5
Analysis
5. Patterns of Thought

11 6. Creative Thinking Skills Offline LO3 ITU College Success, module 5 College Success, module 5 Read Session II: 6 Review Session II: 6

12 6. Creative Thinking Skills Offline LO3 ITU College Success, module 5 College Success, module 5 Read Session II: 6 Review Session II: 6
(cont)

13 7. Proposal Offline LO4 IU Business Commucation Business Commucation Read Session II: 7 Review Session II: 7
For Success, chapter 9.3, For Success, chapter 9.3,
page 269 page 269

14 7. Proposal (cont) Offline LO4 IU Business Commucation Business Commucation Read Session II: 7 Review Session II: 7
For Success, chapter 9.3, For Success, chapter 9.3,
page 269 page 269

15 Group Project Part 1: Offline LO4 IU Business Commucation Business Commucation Review Session II: Review Session II: 7
Instruct group project For Success, chapter 9.3, For Success, chapter 9.3, 7 Instruct group project
proposal page 269 page 269 proposal

16 8. Critical Thinking Skills Offline LO3 IU College Success, module 5 College Success, module 5 Read Session II: 8 Review Session II: 8

17 8. Critical Thinking Skills Offline LO3 IU College Success, module 5 College Success, module 5 Read Session II: 8 Review Session II: 8
(cont)

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15:03 11/04/2023 FPT University Learning Materials

18 Group Project Part 1: Offline LO4 IU Business Commucation Business Commucation Review Session II: Review Session II: 7
Instruct group project For Success, chapter 9.3, For Success, chapter 9.3, 7 Instruct group project
proposal (cont) page 269 page 269 proposal

19 Group Project Part 2: Offline LO4 U Business Commucation Business Commucation Present group Assess proposals
Present group project For Success, chapter 9.3, For Success, chapter 9.3, project proposal
proposal page 269 page 269

20 Group Project Part 2: Offline LO4 U Business Commucation Business Commucation Present group Assess proposals
Present group proposal For Success, chapter 9.3, For Success, chapter 9.3, project proposal
(cont) page 269 page 269

21 Group Project Part 2: Offline LO4 U Business Commucation Business Commucation Present group Assess proposals
Present group proposal For Success, chapter 9.3, For Success, chapter 9.3, project proposal
(cont) page 269 page 269

22 Session III. Group & Team Offline LO5, LO6 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 9
Theory and Groups, session III.14, and Groups, session III.14, 9
9. Power in Teams and page 219 page 219
Groups

23 10. Leadership Offline LO5; LO7 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 10
and Groups, session III.18, and Groups, session III.18, 10
page 258 page 258

24 10. Leadership (cont) Offline LO5; LO7 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 10
and Groups, session III.18, and Groups, session III.18, 10
page 258 page 258

25 11. Working in Diverse Offline LO5; LO7 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 11
Teams and Groups, session III.18, and Groups, session III.18, 11
page 302 page 302

26 12. Conflict and Negotiation Offline LO7 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 12
and Groups, session III.22, and Groups, session III.22, 12
page 317 page 317

27 12. Conflict and Negotiation Offline LO7 ITU Problem Solving in Teams Problem Solving in Teams Read Session III: Review Session III: 12
(cont) and Groups, session III.22, and Groups, session III.22, 12
page 317 page 317

28 13. Handling stress in Offline LO7 ITU College Success, module 9 College Success, module 9 Read Session III: Review Session III: 13
groups 13

29 Activity 2: Review session II Offline LO 3,5,6,7 U Review session II Instruct students

& III & III activities to review
session II & III

30 Activity 2: Review session II Offline LO 3,5,6,7 U Review session II Instruct students

& III (cont) & III activities to review
session II & III

31 Session IV: Groups & Offline LO8, LO9, ITU Business Communication Business Communication Read Session IV: Review Session IV: 14
Teams (In) Action LO11 for Success, chapter 11, for Success, chapter 11, 14
14. Nonverbal page 330 page 330
communication in
presentation

32 14. Nonverbal Offline LO8, LO9, ITU Business Communication Business Communication Read Session IV: Review Session IV: 14
communication in LO11 for Success, chapter 11, for Success, chapter 11, 14
presentation (cont) page 330 page 330

33 15. Persuasive Offline LO8, LO9, ITU Business Communication Business Communication Read Session IV: Review Session IV: 15
Presentation: Presentation LO10 for Success, chapter 14, for Success, chapter 14, 15
to persuade page 428 page 428

34 15. Persuasive Presentation Offline LO8, LO9, ITU Business Communication Business Communication Read Session IV: Review Session IV: 15
(cont): Presentation to LO11 for Success, chapter 14, for Success, chapter 14, 15
persuade page 428 page 428

35 Group Assignment 1: Offline LO U Business Communication Business Communication Practice Instruct students
Practice persuasive 8,9,10,12 for Success, chapter 14, for Success, chapter 14, persuasive activities to practice
presentation page 428 page 428 presentation persuasive
presentation

36 Group Assignment 1: Offline LO U Business Communication Business Communication Practice Instruct students
Practice persuasive 8,9,10,12 for Success, chapter 14, for Success, chapter 14, persuasive activities to practice
presentation (cont) page 428 page 428 presentation persuasive
presentation

37 16. Meetings Offline LO8, LO9, ITU Problem Solving in Teams Problem Solving in Teams Read Session IV: Review Session IV: 16
LO10 and Groups, session II.8, and Groups, session II.8, 16
page 138 page 138

38 16. Meetings Offline LO8, LO9, ITU Problem Solving in Teams Problem Solving in Teams Read Session IV: Review Session IV: 16
Activity 3: update project's LO10 and Groups, session II.8, and Groups, session II.8, 16
progress page 138 page 138

39 17. Professional Writing Offline LO4 ITU -Business Communication -Business Communication Read Session IV: Review Session IV: 17
for Success, chapter 5, for Success, chapter 5, 17
page 125 page 125
Business Communication Business Communication
for Success, chapter 7.1 for Success, chapter 7.1
and 7.2, page 201 and 7.2, page 201

40 18. Business writing in Offline LO4 U -Business Communication -Business Communication Read Session IV: Review Session IV: 18
action: Business email & for Success, chapter 9.1 for Success, chapter 9.1 18
letter and 9.2, page 255 and 9.2, page 255

41 18. Business writing in Offline LO4 U -Business Communication -Business Communication Read Session IV: Review Session IV: 18
action: Business email & for Success, chapter 9.1 for Success, chapter 9.1 18
letter (cont) and 9.2, page 255 and 9.2, page 255

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42 19. Business writing in Offline LO4 ITU - Business communication - Business communication Read Review Session IV: 19
action: Report For Success, chapter 9.4, For Success, chapter 9.4, Review Session
page 274 page 274 IV: 19

43 Group Project Part 3: Write Offline LO4 ITU - Business communication - Business communication Write report for Instruct students
report for Group project For Success, chapter 9.4, For Success, chapter 9.4, Group project activities to write
page 274 page 274 report

44 Group Project Part 3: Offline LO4 ITU Business Communication, Business Communication, Draft evaluation Instruct students
Instruct evaluation survey chapter 10, page 260 chapter 10, page 260 survey for group activities to design
for group project Business Communication, Business Communication, project evaluation survey
appendix B, page 631 appendix B, page 631

45 Session V: Career Offline LO11 ITU College success, module 3 College success, module 3 Read Session VI: Review Session V: 20
Exploration 20
20. Career development &
career skills

46 21. Career Development & Offline LO11 ITU College success, module 3 College success, module 3 Read Session V: Review Session V: 21
Résumés 21

47 22. Cover letter Offline LO11 ITU College success, module 3 College success, module 3 Read Session V: Review Session V: 22
22

48 Practice: Write Résumé & Offline LO11 ITU College success, module 3 College success, module 3 Write Résumé & Instruct students
cover letter cover letter activities to write
Résumé & cover letter

49 23. Job interview Offline LO11 ITU College success, module 3 College success, module 3 Read Session V: Review Session V: 26
preparation 26

50 Group Assignment 2: Offline LO11 ITU College success, module 3 College success, module 3 Practice job Instruct students
Practice job interview interview activities to practice
job interview

51 Group Assignment 2: Offline LO11 ITU College success, module 3 College success, module 3 Practice job Instruct students
Practice job interview (cont) interview activities to practice
job interview

52 Quiz Offline LO1,2,3,6,7 U

53 Quiz (cont) Offline LO1,2,3,6,7 U

54 Group Project Part 3: Write Offline LO4 ITU - Business communication - Business communication Write report for Instruct students
report for Group project For Success, chapter 9.4, For Success, chapter 9.4, Group project activities to write
(cont) page 274 page 274 report

55 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project

56 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project (cont)

57 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project (cont)

58 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project (cont)

59 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project (cont)

60 Group Project Part 2 & 3: Offline LO12 ITU Course materials Course materials Review session I- Review session I-V
Presentation & Final report V
of group project (cont)

0 Constructive question(s)

6 assessment(s)

Category Type Part Weight Completion Duration CLO Question Type No Knowledge and Skill Grading Note
Criteria Question Guide

Activity on- 3 15.0% >0 40-60' CLO1, CLO2, OP1: Lecturers to choose a apporopriate 1 ASM the acquainted in class, by Activity 1: LO1,2
going CLO3, CLO5, course content to design activity for knowledge which instructor Activity 2: LO3 5, 6, 7
CLO6, CLO7, students to review the theory or apply student obtained in Activity 3: LO4, 8
CLO4, CLO8 theory in practice // OP2: (For the delivered
Constructivism Approach only): Follow chapters Instruction and shedules for
lecturer's proposal Progress tests must be
presented in the Course
Implementation Plan approved
by director of the campus.

Progress test must be taken

right after the last lectures of
required material.

Instructor has resposibility to

review the test for students after
graded.

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15:03 11/04/2023 FPT University Learning Materials

Group asm on- 2 20.0% >0 60-90' CLO8, CLO9, OP1: Guided by instructor in appropriate 1 ASM the acquainted guided by Group asm 1: LO8,9,10, 12
going CLO10, slots // OP2: (For Constructivism knowledge which instructor Group asm 2: LO 8,11,12
CLO11, Approach only): Follow lecturer's proposal student obtained in
CLO12 the delivered Instruction and shedules for
chapters Progress tests must be
presented in the Course
Implementation Plan approved
by director of the campus.

Progress test must be taken

right after the last lectures of
required material.

Instructor has resposibility to

review the test for students after
graded.

Group on- 3 30.0% >0 Week 1- CLO3, CLO4, OP1: See sheet: Group project // OP2: (For 1 In or outside Instruction and shedules for
Project going Week 10 CLO5, CLO7, Constructivism Approach only): Follow Progress tests must be
CLO8, CLO9, lecturer's proposal presented in the Course
CLO10, Implementation Plan approved
CLO12 by director of the campus.

Progress test must be taken

right after the last lectures of
required material.

Instructor has resposibility to

review the test for students after
graded.

Participation on- 1 10.0% >0 CLO12 OP1: based on schedule's course // OP2: 1 in class, by
going (For Constructivism Approach only): instructor
Follow lecturer's proposal

Quiz on- 1 5.0% >0 30' CLO1, CLO2, OP1: Multiple choice or Essay // OP2: (For N/A Test the acquainted in class, by Instruction and shedules for
going CLO3, CLO6, Constructivism Approach only): Follow knowledge which instructor. Progress tests must be
CLO7 lecturer's proposal student obtained in Should use presented in the Course
the delivered EOS Implementation Plan approved
chapters by director of the campus.

Progress test must be taken

right after the last lectures of
required material.

Instructor has resposibility to

review the test for students after
graded.

Final exam final 1 20.0% 4 30' All LOs Multiple choicesMarked by Computer 25 concepts, by exam LO1,2,3,6,7
exam algorithms; all board,
studied chapters using
computer

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