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Severity SR 3-29607213541 : Unable to make a secure connection to the Oracle E-Business Suite server.
1 Please verify the TLS setu
Update Summary

Last Updated May 23, 2022 9:08 AM Problem Description Hi Team, we are unable t...
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Severity 1-Critical
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Status New
Escalation Status Never Escalated
Severity 1 Information Opened May 23, 2022 9:08 AM
Work Hours Normal business hours Last Updated May 23, 2022 9:08 AM
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Bug Reference No Related Bugs
MANOJKHANNA.S@4IAPPS.COM- May 23, 2022 9:08 AM [Customer Problem Description] Attachments No Related Attachments

Customer Severity 1 Details Related Articles No Related Articles

--------------------------------------------------- Related SRs No Related SRs
Work 24x7 option has been deselected - you declined 24x7 services and agreed to receive support for this SR
during normal business hours. Support Identifier 17726789
Customer Reference No Reference Num Edit
Severity 1 Contact Information Number
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Account Name Oman Tourism Development
** Customer's Management contact name:
Company
** Customer's Management contact number:
** Customer's Management E-mail Address: Primary Contact manoj khanna Edit...
Alternate Contact Add Alternate Contact...
** Primary Customer contact name: manoj khanna
** Primary Customer contact number: +91 9940190129 System No Related Systems
** Primary Customer E-mail Address: manojkhanna.s@4iapps.com Host No Related Hosts
** Primary Customer Contact Method: Email
Product Oracle E-Business Suite Mobile
** Secondary Customer contact name: Product Version 12.2.9
** Secondary Customer contact number: Operating System Linux x86-64
** Alternate Contact Number:
OS Version Oracle Linux 7
** Secondary Customer E-mail Address:

Customer Problem Description

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Problem Summary
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Unable to make a secure connection to the Oracle E-Business Suite server. Please verify the TLS setu

Problem Description
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Hi Team,

we are unable to login to our ebs approval mobile app, we are getting below error

Unable to make a secure connection to the Oracle E-Business Suite server. Please verify the TLS setup for the
app and the server.

This was wokring fine before. after change our new TLS certficate

Regards,
Rajesh B

Error Codes
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Problem Category/Subcategory
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Oracle E-Business Suite Mobile

Uploaded Files
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Global Problem Definition Details

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Question: Issue is happening in:
Answer: Production Environment

Question: Your system is:

Answer: System working with issues

Question: The issue occurs:

Answer: Every time (consistently)

Question: The issue impacts:

Answer: Most / All users

Question: The expected functionality has:

Answer: Worked previously

Question: The business impact is:

Answer: Other impact

Question: Do you have a workaround to avoid this problem?

Answer: No workaround available

Question: Describe workaround if available

Answer:

Question: Describe recent changes to your environment

A

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