EMPLOYEE TRAINING AND

DEVELOPMENT
A training need analysis of the company for its employees’
Presentation by Shubh Shree, Soumya Agarwal, Yusuf Khan,
Preya Chakravarthy and Apoorba Mishra
CONTENTS
ABOUT the company . . .
WHY the company?
Limitations Identified
Mode of Analysis
Survey from Interpretations
Decathlon Training Proposal
What training Decathlon is
Offering?
Training Calender day 1 & day 2
Training Need Analysis
ABOUT THE COMPANY
A french sports equipments and sports-
wear company founded
in 1976.
Sell sports products in 1721 stores, located in more than 56
countries and 23 regions.

130,000 plus employees worldwide.

India: 100+ stores in 19 states and 110 factories.

OVER 40 SPORTS
UNDER ONE ROOF!
WHY THE ORGANISATION?
Exposure in dealing with the real life situations
in the FIELD!
In-depth exposure in learning the key areas from
the “Human Resource” perspective such as:
1. Negotiations
2. Customer Stickiness
3. Team Selling
4. Collaboration and coordination among the
teams
5. Business Communications
 LIMITATIONS
OBSERVED
1) Unattended sections in the store by the employees.
2) Late/ Non rearranging of the clothes and accessories.
3) Employee behaviour unsupportive:
a) Customer takes too long to decide.
b) They find out the customer is not a suitable prospect.
4) Employees being non attentive:
a) Forming groups and talking.
b) Won't guide you to the specific sections.
5) Employees unable to give proper product description.
 MODE OF ANALYSIS

MYSTERY SURVEY
INTERVIEWS
SHOPPERS FORMS
SURVEY FORM INTERPRETATIONS
TRAINING WHAT DECATHLON CAN
OFFER AFTER THE ANALYSIS

Behavioural Training

Business Communication

Domain Knowledge
 BUSINESS
DOMAIN BEHAVIOURAL COMMUNICATION

Product Knowledge Positivity Tone / Voice Modulation

Production process Building Team Spirit Active Listening

Delegation / Conflict
Exit Counter Handling Proactiveness
Resolutions
 WHAT TRAINING DECATHLON IS
CURRENTLY OFFERING
3 TRAININGS FOR THEIR EMPLOYEES

GENERAL TRAINING PRODUCT TRAINING

(FIRST AID TRAINIG) (For every product department
(CPR TRAINING) they have differnt training like
FIRE TRAINING
SECURITY TRAINING
FIRE DRILL TRAINING
Product feature
CUSTOMER INTERACTION
NEED ANALYSIS FOR THE CUSTOMER

SAFETY TRAININGS
 TRAINING CALENDER FOR DAY 1 ( PRODUCT
TRAINING TO PART TIMERS & ALL INTERNS )
TRAINING
TIME TOPIC DURATION LOCATION TRAINEES
METHOD

MORNING( Introduction to
Interactive
Decathlon All Interns, Presentations
9:00am Decathlon's 2 hours
Training Center and Product
Product Range
Part-time
-11:00pm) Showcases

AFTERNOON Customer Role-Playing

Decathlon All Interns,
( 1:00 pm to Engagement 2 hours and Case
Training Center Part-time
3 pm) Strategies Studies
TRAINING CALENDER FOR DAY 2 ( SALES TECHNIQUES AND
STORE OPERATIONS FOR ALL PART-TIME AND FULL-TIME
EMPLOYEES
TRAINING
TIME TOPIC DURATION LOCATION TRAINEES
METHOD

MORNING( Sales All Part-time Workshop-

Decathlon style Training
9:00am Techniques 2 hours
Training Center
and Full-time
with Practical
and Upselling employees
-11:00pm) Scenarios

Store
AFTERNOON All Part-time Team-based
Operations Decathlon
( 1:00 pm to 2 hours and Full-time Activities and
and Team Training Center
3 pm) employees Simulations
Building
 TRAINING NEED ANALYSIS
They have a concept for DM (daily manager ) or daily shift which means when an employee
shifts from one department to another

Their policy is SATISFY OR SATISFY

Job rotation for their work which mean if one person is the manager he / she can
also be a cashier .

Major disadvantage - After having the interview we analysed that they were having more of action
training and less supervison is their action trainings which leads to giving of batches to the
untrained trainees
PICTURE GALLERY