Professional Documents
Culture Documents
B: It’s HN University of Industry, VN. A: Which mode of study in the course? B: It’s
fulltime
A: How long does the course last?
Card Unit 2
A: I need a screwdriver but I left it in the toolkit in the garage. Can you get it for me?
B: Yes of course. What kind of tool do you want? A: I need an Allen wrench
B: What is its brand name?
A: Its brand name is Patton
Card Unit 4
P: Good morning, customer service. My name is Peter. How can I help you?
L: Yes, good morning. I wish to complain about the laptop I bought it from you.
P: I’m sorry to hear that. What exactly is the problem?
L: The back of the laptop is scratched even though it is a new laptop.
P: Did you see the scratch when you opened the box?
L: Yes, it was already there when I opened the box.
P: Well, I do apologize for that. It must be our fault. What model of the laptop is it?
L: It’s 1402
P: And could I have your name, please?
L: Yes, my name is Linda Smith.
P: And the order number, please?
L: Errm. Yes, the order number. It’s 240793/19.
P: Well, I’m pleased to tell you that we will replace the laptop with a new one. You
will receive the new laptop by the end of the week. We have your address. We will
collect the old laptop at the same time.
L: Great.
P: And I’m happy to say that we’re going to give you 10 dollars discount off the next
purchase.
L: That’s very reasonable. Thank you.
P: You’re welcome, Ms. Smith. Have a nice day.
Card Unit 5
Card Unit 6
A: Hello, Do you know about an incident yesterday? B: Yes, I saw the accident
A: Oh.So.Where did it happen?
B: It happened in Division 2, Factory 4