ULD POOLING GUIDE

(UPG)
Version
February 2020
Unilode Aviation Solutions
www.Unilode.com

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 Table of Contents

A. Definitions .......................................................................................................................................3
B. Record of Revisions .........................................................................................................................5
1. Unilode Aviation Solutions ..............................................................................................................6
2. Services ...........................................................................................................................................6
2.1. ULD Management Solution ............................................................................................... 6
2.2. ULD Digitalization Solution ................................................................................................ 7
2.3. Maintenance Repair and Overhaul (MRO) .......................................................................... 8
2.4. Short- and medium-term ULD Leasing................................................................................ 8
3. Unit Load Device (ULD) ....................................................................................................................8
3.1. Pooled ULDs .................................................................................................................... 8
3.2. NON-Pooled ULDs (Dedicated ULD) ................................................................................. 10
3.3. Unilode Leasing ULDs ..................................................................................................... 11
4. Responsibilities .............................................................................................................................. 12
4.1. Responsibilities of Unilode Aviation Solutions ................................................................... 12
4.2. Responsibilities of Airline and its appointed Ground Handling Agents and Freight Forwarders12
5. ULD Messaging .............................................................................................................................. 14
5.1. UCM .............................................................................................................................. 14
5.2. SCM .............................................................................................................................. 15
5.3. LUC ............................................................................................................................... 15
5.4. Message Builder ............................................................................................................. 16
6. Damage ULD Reporting.................................................................................................................. 16
7. Contacts ........................................................................................................................................ 17

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 A. DEFINITIONS

ACID Unilode ULD management system, providing real-time ULD movement

and ULD stock information at any station the customer operates, which
can be accessed at https://acid.Unilode.com
ACTIS UNILODE’s in house developed repair management system, providing
the customer with real-time ULD repair data and storing release
documents, which can be accessed at https://actis.Unilode.com
Airworthy Certified in accordance with regulatory requirements and maintained in
line with the manufacturer’s Component Maintenance Manual (CMM)
AHM IATA Airport Handling Manual (latest version)
ASM Ad hoc Schedule Message (in IATA format)
BER Beyond Economical Repair and the condition of a ULD resulting in it not
being economical to reinstate to serviceable condition
CCS Customer Chargeable Stock and stock level of ULDs required to serve
UNILODE’s customers
CMM Component Maintenance Manual

CPM Container/Pallet Distribution Message (in IATA format)

Consumables Means auxiliary equipment including but not limited to straps, pallet
joiners, plastic sheeting, wood, steel beams, absorbent material, double
stud fittings and mosquito nets for horse boxes.
UNILODE’s customers responsibility and bear all costs associated
Damaged ULD A ULD that is subject to normal wear and tear which UNILODE will be
responsible for and bear all costs associated with all repairs and
replacements necessary

Dedicated ULD A UNILODE ULD with the customer’s IATA code and decals that remains
allocated to the customer, rather than being pooled

Disposition Request A message sent to a station requesting the movement of ULD or

equipment on a flight or truck in efforts to balance inventory levels

Excessively Damaged A ULD or equipment that is damaged or BER as a result of excessive

ULD use, above the limits, in which case UNILODE’s customers will be
responsible for all costs associated with all excessive repairs and
replacements

GHA A Ground Handling Agent and/or similar party contracted by the

customer to handle ULDs on their behalf

GOC Global Operations Centre of Unilode Aviation Solutions (located in BKK,

Bangkok, Thailand)

JP Joint Protocol of ULD Operations agreed between UNILODE and

UNILODE’s customers

Loss / Lost / Lost ULD A ULD that has become Lost or is determined Lost after not appearing
on either a UCM, CPM, SCM or LUC message, or not being recorded as

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 in repair and/or in storage within the last 6 months. Full Replacement
Costs will be charged to the responsible parties.

LUC The electronic ULD Control Receipt or ULD Exchange Control in IATA
format as per AHM 422

Message Builder UNILODE’s web-based interface designed to provide syntactically

correct IATA messages for ULD messages, which can be accessed at
https://msgbuilder.Unilode.com/public/
MVT Aircraft Movement Message (in IATA format)

MRO UNILODE Maintenance Repair and Overhaul, consists of 50 certified

ULD and galley cart repair stations, 30 of which are owned by Unilode
Aviation Solutions

On Loan ULD A ULD outside of the UNILODE customer network (Other Airline, Out to
Agent, released to e.g. a freight forwarder, etc.)

ODLN / ODL Operational Damage Limits Notice

Pooled ULD A UNILODE branded, standard ULD with an R7 IATA designator code
which is customer interchangeable, to be supplied and moved within
the UNILODE pooled network

Replacement Costs Costs published on the customer Portal of the UNILODE website
reflecting UNILODE’s current full costs to replace a ULD or pallet net in
case of BER or Loss

Representatives Appointed contacts and escalation levels within both UNILODE and the
customers

ROC Regional Operations Centre of Unilode Aviation Solutions (located in

MIA,Miami, US) and LHR (London Heathrow, UK)
SCM Stock Control Message in IATA format as per AHM 423

SGHA IATA Standard Ground Handling Agreement (latest version)

SSIM Standard Schedules Information Manual (in IATA format)

SSM Standard Schedules Message (in IATA format)

Station Any airport or location the customer operates to directly or indirectly,

whether by flight or ground transportation

STM Surface Transport Message (in IATA format)

TSO / ETSO FAA term for Technical Standard Order and the EASA term for
European Technical Standard Order, allowing a common design
approach to aircraft components

UCM ULD Control Message for departing (UCM OUT) or arriving (UCM IN)
flights and trucks in IATA format as per AHM 424

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 UHM UNILODE Airport ULD Handling Manual in compliance with IATA ULD
Regulations, and a description of ULDs, handling and storage guidelines,
serviceability guidelines, CMM excerpts, contact details and messaging
instructions as per JP

UPG UNILODE ULD Pooling Guide and an overview of UNILODE, UNILODE

owned/acquired ULDs, airline/GHA/UNILODE responsibilities, message
formats, ULD serviceability checks and damage reporting, and key
contacts as per JP

ULD Unit Load Device and all containers and pallets (including pallet nets)
used to load e.g. baggage and cargo into containerized aircraft, as
described in this Agreement and defined in the IATA ULD Regulations,
provided, maintained and managed by UNILODE and allocated to the
customer

Unreported ULD A ULD not appearing on either a UCM, CPM, SCM or LUC message, or
not recorded as in repair and/or in storage for more than 34 days.
Unreported ULDs remain part of the CCS until recovery or become Lost
after agreed period with UNILODE’s Clients

B. RECORD OF REVISIONS

Date Approved Description of Revision

DEC-2017 Transition of CHEP Aerospace Solutions to Unilode Aviation Solutions
JUL-2018 Unilode’s Global Network, Pooling Customers, Contacts
AUG-2018 Pooling Customers, Unilode’s Contacts
DEC-2018 Pooling Customers, Unilode’s Contacts
MAY-2019 Pooling Customers, Unilode’s New Products (STL) and Contacts
Pooling Customers, Unilode’s New Products (STL), MRO Locations and
AUG-2019
Contacts
SEP-2019 Pooling Customers, Unilode’s Contacts
DEC-2019 MRO Locations and Contacts
JAN-2020 MRO Locations, Pooling Customers, Unilode’s Contacts
FEB-2020 MRO Locations, Pooling Customers, Unilode’s Contacts

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1. UNILODE AVIATION SOLUTIONS

Unilode Aviation Solutions, headquartered in Zurich, Switzerland, manages the world’s largest
outsourced ULD fleet and owns the largest global network for the maintenance and repair of ULD
and galley carts (450,000+ ULDs and galley carts serviced annually).

UNILODE focuses on the outsourced management and associated services for aviation containers,
pallets and inflight food service equipment. UNILODE serves over 80+ airlines through a network of
more than 505+ airports, 16 regional offices and 47 certified repair stations (33 of which are owned
by UNILODE), supported by more than 650 experts. Since 2017 UNILODE is owned by leading private
equity group EQT.

The global network below illustrates UNILODE Repair Centres, ULD Management staff and Regional
ULD Management Operations Centres, an organisation which is constantly expanding to meet the
requirements of its airline customers.

2. SERVICES
2.1. ULD Management Solution

To manage ULDs on behalf of its airline customers, UNILODE requires from the airline customers
and/or their appointed Ground Handling Agents, the same ULD movement messages which are to be
provided to the airline under the IATA SGHA – as a minimum UCM (Out and In), SCM and LUC
messages must be sent to UNILODE.

To facilitate ULD Management Process, UNILODE will send Disposition Request, to the airline
customers and/or their appointed Ground Handling Agents, instructing which type and number of
ULDs that need to be loaded on any given flight, or transferred among airlines, in order to support
ULD stock balancing for the benefit of pooling airlines.

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The airline or GHA is then required to send a response confirming that the disposition request will be
actioned. If all ULD cannot be loaded as requested or transferred as instructed, the airline/GHA must
advise UNILODE the reason why and advise the next possible date or time at which the movement
can be completed. So that UNILODE can take alternative actions to balance the stocks.

2.2. ULD Digitalization Solution

As the world’s largest ULD management company we do understand the complexity and challenges
of managing ULDs. As early as 2014 Unilode set out to explore the prerequisites and benefits of a
digitalised ULD fleet. Unilode’s digital solution is a collaboration with leading industrial partners in
order deliver best-in- class service.

The Unilode Bluetooth® v.5 tracking device is much more than a simple tag to locate an ULD. All
container tags are equipped with a variety of sensors that allow to gain a deeper insight into
container movements. The below feature-cycle explains which functionalities are available.

Unilode‘s intelligent ULDs are compliant with all regulations & clearly identifiable!

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2.3. Maintenance Repair and Overhaul (MRO)

UNILODE also provides maintenance and repair services for ULDs and ground support equipment
across the world’s largest network of 50 certified service stations. With solutions to remove the
burden and unnecessary costs of shipping damaged equipment back to your hub and increase space
for revenue-generating cargo.

Extensive range of excellent services:

• ULD maintenance and repair
• Galley cart maintenance and repair
• ULD assembly
• Pallet net repair
• Aircraft seating maintenance
• Inflight entertainment upgrades
• Aircraft parts control and distribution
• Ground support equipment (GSE) maintenance and repair

Certifications held: Part 145 of FAA, EASA, CASA, CAAS, CAA, including dual certification.

2.4. Short- and medium-term ULD Leasing

Since 2019, UNILODE also offers short- and medium-

term leasing of ULDs to carriers, in order to improve
their operational flexibility by covering temporary
ULD imbalances and seasonal shortages. UNILODE
operates various ULD Leasing storage locations
around the globe from which different ULD types can
be leased for a minimum lease period of 7 days up to
12 months.

3. UNIT LOAD DEVICE (ULD)

IATA designator code “R7", the ending two-character suffix on every ULD of UNILODE, as well as
leasing ULDs have the dedicated IATA designator code “C6”, will remain, whether with Unitpool AG
livery, CHEP Aerospace Solutions livery or with Unilode Aviation Solutions livery, and will continue to
be exclusively available to all our pooling airlines.

3.1. Pooled ULDs

• Pooled container branding

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UNILODE owns an extensive fleet of ULDs (containers, pallets and specialty ULDs) which it manages
on behalf of a number of airline customers. Typically, UNILODE purchases from a new airline
customer all its ULDs and, over a period, UNILODE will rebrand to UNILODE’s IATA code (R7).

• UNILODE Airline Customers using Pooled ULD

UNILODE ULD must ONLY be used/ shared among the carriers listed hereunder. Unless approved/
requested by UNILODE. In addition to the R7 pooled ULD, all of the following airlines’ ULDs, which
may not yet be rebranded to R7, are also owned by UNILODE and can only be used for any of the
UNILODE pooling airline group.

5K – Hi Fly 6B – TUI Fly Nordic M7 – MAS Cargo AC – Air Canada

BY – TUI Airways GLC – CargoLogic Germany CV – Cargolux C8 – Cargolux Italia

CX – Cathay Pacific D7 – Air Asia X E9 – World Cargo Solutions FJ – Air Pacific

GF – Gulf Air GK – Jetstar Japan HA – Hawaiian Airlines HC – Air Senegal

IG – Air Italy KA – Cathay Dragon KE - Korean Air LA – LATAM

LJ - Jin Air N8 – National Air Cargo NO – Neos OR – TUI Fly Netherlands

P3 – CargoLogicAir PY – Surinam Airways RA – Nepal Airlines RU – AirBridgeCargo

SK – Scandinavian Airlines SL – Thai Lion Air SS – Corsair SV – Saudi Arabian Airlines

SV – Saudi Airlines Cargo SW – Air Namibia TB – TUI Fly Belgium TN – Air Tahiti Nui

TP – TAP Portugal TS – Air Transat TX – Air Caraibes UK – Vistara

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 UX – Air Europa UU – Air Austral VA – Virgin Australia W8 – Cargo Jet Airways

WGA – Western Global Airlines XJ – Thai AirAsia X XT – Air Asia X Indonesia XW – NokScoot

ZX – Air Canada Rouge Global Transport and Logistics.

3.2. NON-Pooled ULDs (Dedicated ULD)

The label example below illustrates how the dedicated airline ULDs will be branded. The ULDs are
only to be used by the airline whose brand/airline IATA or ICAO code appears on the ULD.

• UNILODE Airline Customers using Dedicated ULD

Such ULDs are owned by UNILODE but will be dedicated to the airlines listed only.
They will carry the airline’s ID code and will be co-branded with both the airline and UNILODE logo.

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3.3. Unilode Leasing ULDs

UNILODE owns a dedicated asset base of ULDs (mainly PMCs, HD pallets and AKEs).
These units hold the IATA designator code “C6”.

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4. RESPONSIBILITIES
4.1. Responsibilities of Unilode Aviation Solutions

It is the responsibility of UNILODE to provide the airline customer with airworthy ULDs to the levels
agreed each month between the airline customer and UNILODE. UNILODE manages these ULDs
across the network using the information provided by the airline or its GHAs.

Description Comment

Providing Airworthy ULDs – As required by the ULD stock levels set by UNILODE
operation, per monthly agreement with each pooling Account Manager and the customer
airline customer on a monthly basis

Message Control – UNILODE will correct errors of Managed through UNILODE’s Global
messages rejected by UNILODE’s ULD management Operations Centre (GOC) in BKK
system notifying respective counterpart as defined in
Joint Protocol (JP)

Stock Control – UNILODE oversees and supports Managed by ULD Management Team
tracking and tracing any ULD that has not been reported and Global/Regional Operations
or could potentially lose with the airline or its GHAs Centres

Stock Balancing - UNILODE manages ULD station stocks Managed by ULD Management Team
against the Customer Chargeable Stock (CCS). UNILODE and Global/Regional Operations
will issue disposition requests to ensure the ULD stock is Centres
consistently maintained at the agreed level.

Repairs – UNILODE provides instructions on where to Managed by Unilode Inventory Team

return and to whom to release the ULD that is reported Email to: Repair@Unilode.com
as damaged to ensure a professional and correct repair

4.2. Responsibilities of Airline and its appointed Ground Handlers and Freight Forwarders

It is the airline’s and/or its Ground Handling Agents’ and Freight Forwarders’ responsibility to provide
UNILODE with schedules, ULD messages on the whereabouts of UNILODE assets which are
exclusively available for the operation of the pooling airlines, as well as airworthiness reports on the
condition of the ULD. The table below outlines the responsibilities of the airline and/or its Ground
Handling Agents’ and Freight Forwarders’.

Unless otherwise specified in the Joint Protocol (JP) between Unilode Aviation Solutions and the
pooling airline customer, the following obligations and timeframes apply.

Messaging Timeframe Comment

UCM – ULD Control Message Within one hour SITA: HDQUPXD, or
after departure or Sita.hdqupxd@unitpool.com,
Both UCM OUT and IN for all flights and
arrival of scheduled or via Message Builder
trucks to be sent to UNILODE’s system
flight / trucks
address

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 ULD Messaging Timeframe Comment
SCM - Stock Check Message Every 7 days, any day SITA: HDQUPXD, or
of the week but Sita.hdqupxd@unitpool.com,
Required from all stations holding UNILODE
constantly or via Message Builder
owned ULDs to be sent to UNILODE’s
system address, identifying each number
individually

LUC - ULD Control Receipt or ULD Exchange Within one hour SITA: HDQUPXD, or
Control after transfer to Sita.hdqupxd@unitpool.com,
other 3rd party or or via Message Builder
Required once UNILODE ULD transferred to
receive ULD back to
3rd party. LUC must be sent to UNILODE
custody
with clearly states of unit number, date and
time, transferring and receiving location
and party

CPM - Container/Pallet Distribution Within one hour SITA: HDQUPXD, or

Message after departure of Sita.hdqupxd@unitpool.com
flight
Required from all containerized flight

ULD Handling & Airworthiness Inspection Timeframe Comment

ULD Handling & Storage: Customer and/or On- and unloading of Refer to UNILODE UHM
its representative are responsible for aircraft and prior to
properly handling and adequately storing use for cargo and/or
the ULD passenger baggage
Refer to the ODL
Serviceability Inspections: A thorough Ongoing, before and
(Operational Damage Limits)
inspection of the ULD for damage must be after each use
where in doubts refer to
carried out before and after use and which
CMM
includes not only the ULD but also the net
Email to:
Reporting Damaged ULD: Customer and/or On inspection or
Repair@Unilode.com, or
its representative are to report damage on- through weekly SCM
the-spot or through the weekly SCM by SITA: HDQUPXD, or
adding supplementary information (SI) to via Message Builder
the weekly SCM

ULD Disposition Requests Timeframe Comment

By response back to the
Customer and/or its representative must Ongoing
original source of ULD
acknowledge UNILODE disposition requests
Disposition request (I.e. E-
and revert timely with confirmation to carry
mail, SITA, or UNILODE
out immediately or send details of the next
DISPO Tool)
possible positioning date or transfer time

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5. ULD MESSAGING

UNILODE requires from the pooling airlines or its GHAs the same ULD movement messages which
are already provided to the airline under the IATA SGHA (Standard Ground Handling Agreement).
UCM, SCM, CPM and LUC messages are mandatory to have transparency on the stock location.
UNILODE can receive the message through the following channels:

SITA address: HDQUPXD *

Email address: Sita.hdqupxd@unitpool.com **
Message Builder: https://msgbuilder.Unilode.com/public/

* All messages must adhere to IATA’s Airport Handling Manual (AHM).

** System messages only, Plain text message, ULD enquiry and attachment are NOT allowed

5.1. UCM

It’s essential to ensure that all the required key elements are identified in the UCM OUT. Such as
flight detail, date, registration, departing station, ULD number, destination and commodity code

Format of UCM to comply with the IATA AHM 424 (Maximum Information)

• UCM OUT
(Sample of Recommended Format)

UCM
AC0222/23.CFLSU.YVR
OUT
.AKH59030R7/YYC/E.AKH54400R7/YYC/B
.AKH56882R7/YYC/B.AKH12345R7/YYC/U
SI AKH12345R7 DAMAGED

Commodity Codes
B = Baggage E = Airline Equipment C = Cargo
M = Mail X = Empty U = Unserviceable ULD (damaged)

• UCM IN
(Sample of Recommended Format)

UCM
AC0033/23.CFNND.YVR
IN
.AKE16746R7.AKE19830R7.AKE18211R7
.AKE20916R7.PLA53087R7
SI AKE16746R7 DAMAGED

Note: In the case of no ULD onboarded, UCM Out and In are also required to state with .N in the
message body as mention in IATA AHM 424, to indicate nil ULD onboarded.

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5.2. SCM

Date and time on SCM must be reported in the local date/time at the station when the stock check
physically conducted [and not the time of sending the message].

Format of SCM to comply with the IATA AHM 423

(Sample of Recommended Format)

SCM
MAN.21NOV/1031
.AKE.16689R7/16860R7/23554R7/16458R7/13813R7.T5
.XKG.17498R7/17372R7.T2
.PAG.26322R7/25563R7/60979R7/47504R7.T4
.PMC.62731R7/69142R7/52917R7/65065R7/53420R7.T5
SI PAG.26322R7/25563R7 DAMAGED

5.3. LUC

Once the UCR form is completed. LUC must be sent with the details of transfer to UNILODE in the
IATA format

Format of LUC to comply with the IATA AHM 422

• LUC [Out to Agent]

(Sample of Recommended Format)

HDQUPXD
.AMSFFRU
LUC
AKE40210R7/17MAY17/1720/YYINDITEX/RU/AMS/580-A017051720/AMS/SER
ALF06135R7/17MAY17/1720/YYINDITEX/RU/AMS/580-A117051720/AMS/SER

• LUC [Return from Agent]

(Sample of Recommended Format)

HDQUPXD
.AMSFFRU
LUC
AKE40210R7/20MAY17/1005/RU/YYINDITEX/AMS/580-B017051720/AMS/SER
ALF06135R7/20MAY17/1005/RU/YYINDITEX/AMS/580-B117051720/AMS/DAM
SI ALF06135R7 DAMAGED

Note: YY is required as a standard prefix for non-airline parties.

In the case of LUC issued between airlines, only IATA airline designator required without YY.

Supplementary Information or (SI)

SI usually consists of additional information such as damaged ULDs or auxiliary equipment loaded or
received on the flight. When stating if a ULD is damaged the ULD ID codes must also be stated.

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 5.4. Message Builder

UNILODE provides a free platform to generate syntactically correct IATA type messages to capture
ULD movements and stock takes. This platform allows ground handlers and agents to capture data
using standardised data entry forms and directly feeds UNILODE's tracking software automatically.
Whereas data entry is the main purpose of the system, Message Builder provides the user with
additional benefits over SITA or regular email messaging.

A variety of other options, namely data import and export as well as ULD search, allows the user to
efficiently create and re-use entered information.
For more information visit https://msgbuilder.Unilode.com/public/

6. DAMAGE ULD REPORTING

Damaged ULDs should be reported immediately, at the latest either via E-mail, UCM, SCM or LUC by
adding a line at the end of the message which begins with SI. The remainder of the message is
exactly as described earlier in this document.

UNILODE will send the GHA instructions to which location to send the damaged ULD for repairs or
advise to contact the repair provider directly to arrange for pick-up of the damaged ULD.

Important!

DO NOT USE – “DAMAGED” Sticker

ULD that do not meet the serviceability criteria must

be attached with DO NOT USE stickers and report
immediately to Repair@Unilode.com and/or contact
Unilode ULD Operations Team

To order the “DO NOT USE - DAMAGED” stickers, please

contact your ULD Management and Control Team

It is the responsibility of the pooling airline and/or its

GHAs to perform ULD Serviceability Checks.

An inspection of the ULD for damage shall refer to

Operational Damage Limits (ODL) contains a list of condition items which need to be checked before
and after the ULD is used. Should the damage on any ULD exceed that listed items, then the ULD
may not be used for transport of cargo or baggage on an aircraft.

This requirement is made stated in the IATA ULD Regulations Sec.2.6.2. It is the duty of any person
working on or around ULDs to ensure that any unit having damage exceeding the allowable limit
shall immediately be isolated from serviceable units, identified as unserviceable, and sent for repair.

Operational Damage Limits (ODL) for ULDs and nets can be found at www.Unilode.com/portal-login/

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7. CONTACTS
7.1 Headquarter
Head Office – Zurich, Switzerland
Steinackerstrasse 2, 8302 Kloten, Switzerland
Email: Info@Unilode.com
Tel: +41 43 255 4141

7.2 Regional Operation Centres

Americas – Miami, United States of America
12650 NW, 25th Street, Suite 115, Miami, FL 33182, United State of America
Tel: +1 786 623 4034

Europe, Middle East and Africa – London Heathrow, United Kingdom

Unit 1, X2 Hatton Cross Centre, Middlesex, TW6 2SR, United Kingdom
Tel: +44 20 3301 7211

Asia Pacific – Bangkok, Thailand

The Offices at Centralworld, 24th Floor, Unit 2401. 999/9 Rama I Road.
Patumwan, 10330, Bangkok, Thailand
Tel: +66 2 264 5874 or 75 or 76

7.3 Pooling Operations Team - Americas

Andrew Kreider
Head of ULD Management,
Americas
Based in Dallas (DFW)
America
Mobile: +1 682 252 9823
Andrew.Kreider@Unilode.com
Adam Barrington-Spencer
Director Sales and Account
Management, Americas
Based in Los Angeles (LAX)
America
Mobile: +1 714 782 4025
Adam.BarringtonSpencer@Unilode.com
Jennifer Horton
Senior Regional Account
Manager Canada
Based in Toronto (YYZ)
Canada
Mobile: +1 416 832 4796
Jennifer.Horton@Unilode.com

Dwayne Mendez Juan Ozon Rick Sanguanshua

ULD Operations Manager,
North America
Based in Miami (MIA)
America
Mobile: +1 516 522 4936
Dwayne.Mendez@Unilode.com
ULD Operations Manager,
Latin Americas
Based in Miami (MIA)
America
Tel: +1-786-623-4034 EXT 113
Mobile: +1 305 773 9145
Juan.Ozon@Unilode.com
ULD Operations Manager,
South Pacific
Based in Los Angeles (LAX)
America
Mobile: +1 808 2205286
Mobile: +1 808 7998564
Charoenrit.Sanguanshua@Unilode.com

Grant Bitcon Maria Cho Daniel Moreno

Regional ULD Operations and
Customer Coordinator
Based in Montreal (YUL)
Canada
Mobile: +1 514 293 6437
Grant.Bitcon@Unilode.com
ULD Operations,
Regional Coordinator
Based in Vancouver (YVR)
Canada
Mobile: +1 (604) 396 7778
Maria.Cho@Unilode.com
ULD Ops Regional Coordinator,
Latin America
Based in Santiago (SCL)
Chile
Mobile: +569 4656 4086
Daniel.Moreno@unilode.com

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 Adriano Melo
ULD Operations,
Regional Coordinator
Based in São Paulo (GRU)
Brazil
Tel: +55 11 4933 0644 # 203
Mobile: +55 11 95124 1770
Adriano.Melo@Unilode.com
7.4 Maintenance Repair and Overhaul (MRO) – Americas
Edward Franz
Chief Inspector, UNILODE CLT
4840A Express Drive, Charlotte,
NC 28208 USA
Tel: 704-534-5424
Mobile: 757-525-6086
Edward.Franz@Unilode.com
Stacy Hankins
Manager, UNILODE DFW
1300 Minters Chapel Rd. # 300
Grapevine, Texas 75061
Tel: 817 251 8784
Mobile: 214 762 8609
CRS # W8GR862Y
Stacy.Hankins@Unilode.com
Antonio Lanauze
Manager, UNILODE IAD
21563 Stonetree Ct.
Sterling, VA 20166
Tel: 305 477 9343
Mobile: 703 338 0362
CRS # D2ZR575Y
Antonio.Lanauze@Unilode.com
Tom Ros
Manager, UNILODE LAX
12912 Chadron Avenue
Hawthorne, CA 90250
Tel: 310 970 9986
Mobile: 714 222 8444
CRS # J51R323Y/EASA.145.6176
Tom.Ros@Unilode.com
ULD Pooling Guide (UPG)
Unilode Aviation Solutions
Alberto Maldonado
Supervisor, UNILODE CVG
1301 Aviation Boulevard,
Suite 210, Hebron,
KY 41048
Tel: +1 859 534-5735
Mobile: +1 513 315-4685
Alberto.Maldonado@Unilode.com
Anthony Corcione
Manager, UNILODE EWR
675 Division Street, Elizabeth,
NJ 07201
Tel: 908 282 1161
Mobile: 732 979 5862
CRS # D6SR873J
Anthony.Corcione@Unilode.com
Jaime Romero
Manager, UNILODE IAH
3340-C Greens Road Suite 300
Houston, Texas 77032
Tel: 281 809 2111
Mobile: 281 705 6163
CRS # D6IR008N
Jaime.Romero@Unilode.com
Antonio Lanauze
Manager, UNILODE MIA
12650 NW 25th Street Suite 115
Miami, FL 33182
Tel: 305 477 9343
Mobile: 703 338 0362
CRS # 9CYR955Y
Antonio.Lanauze@Unilode.com
Bert Reyes
Manager, UNILODE DEN
27280 E 75th Avenue, Denver,
CO 80249
Tel: 303 317 1260
Mobile: 303 478 0529
CRS # W8VR768Y
Bert.Reyes@Unilode.com
Joe Levitski
Manager, UNILODE HNL
91-424 Komohana Street
Kapolei, HI 96707
Tel: 1 206 409 8042
CRS # LC7R189J
Joe.Levitski@Unilode.com
Anthony Corcione
Manager, UNILODE JFK
95 Inip Dr, Inwood, NY 11096
Tel: 908 282 1161
Mobile: 732 979 5862
CRS # 95CR259C
Anthony.Corcione@Unilode.com
Whims Lesperance
Manager, UNILODE ORD
1851 Arthur Ave
Elk Grove Village,
IL 60007
Tel: 847 437 1440
Mobile: 786 422-4727
Whims.Lesperance@Unilode.com
Page 18 of 24
 Joe Levitski
Manager, UNILODE SEA
2302 West Valley Hwy.
N. Suite 600 Auburn,
WA 98001
Tel: 1 206 409 8042
CRS # WW0R797Y
Joe.Levitski@Unilode.com
April Northern
Quality Manager, Americas
3340-C Greens Road Suite 300
Houston, Texas 77032
Tel: 281 809 2111
Mobile: 281-787-3771
April.Northern@Unilode.com
7.5 Unilode Repair Subcontractors – Americas
Darsana Dias
Airbase Canada Toronto
6449 Netherhart Road,
Mississauga ON L5T 1C3
Tel: 001 905 670 8177 (YYZ)
Dias@Airbasecanada.com
7.6 Pooling Operations Team – Europe, Middle East and Africa
Van Burik Serge
Head of ULD Management,
EMEA
Based in Frankfurt (FRA)
Germany
Tel: +49 614 27 95 6240
Mobile: +49 157 80 62 8604
Serge.Vanburik@Unilode.com
Raed Alotibi
ULD Operations Manager,
Middle East
Based in Jeddah (JED)
Saudi Arabia
Mobile: +9 665 4434 4861
Raed.Alotibi@Unilode.com
ULD Pooling Guide (UPG)
Unilode Aviation Solutions
Tom Ros
Manager, UNILODE SFO
340 Shaw Road
San Francisco, CA 94080
Tel: 650 873 5183
Mobile: 714 222 8444
CRS # LC7R189J
Tom.Ros@Unilode.com Mauricio.Pereyra@Unilode.com
Franklin Leung
Airbase Canada Vancouver
4131 Vanguard Road,
Richmond, BC, V6X 2P6
Tel: 604 278 8707 (YVR)
Mobile: 604.649.6519
Fleung@Airbasecanada.com
Tom Meyer
Head of Sales & Account
Management, EMEA
Uiverweg 6, 1118 DS Schiphol,
The Netherlands
Tel: +31 20 2066905
Mobile: +31 6 51736879
Tom.Meyer@Unilode.com Kornelija.Golubovskaja@Unilode.co
Chris Vella
ULD Operations,
Regional Coordinator
Based in Frankfurt (FRA)
Germany
Mobile: +49 171 973 2704
Chris.Vella@Unilode.com Alexander.Shchelychkov@Unilode.com
Mauricio Pereyra
Manager, Unilode SCL
Cesar Lavin Toro 2198
(PO 9031218), Pudahuel,
Santiago, Chile
Tel: +56 2 2677 4373
Mobile: +569 9435 0973
Sergiy Onikiychuk
Airbase Canada Montreal
81 Avenue Lindsay
H9P 1G9
Dorval – Montreal
Tel: +01 514735 5260 (YUL)
Sonikiy@Airbasecanada.com
Kornelija Golubovskaja
ULD Operations Manager,
Europe
Based in London (LHR)
United Kingdom
Tel: +44 20 3301 7211
Mobile: +44 7701 284365
m
Alexander Shchelychkov
Regional ULD Operations and
Customer Coordinator
Based in Moscow (SVO)
Russia
Mobile: +7 903 220 1630
Page 19 of 24
 Susan Ridgley
Regional ULD Operations and
Customer Coordinator
Based in London (LGW)
United Kingdom
Mobile: +44 7702 446 309
Susan.Ridgley@Unilode.com
Sara Bouali
Regional ULD Operations and
Customer Coordinator
Based in Paris (CDG)
France
Mobile: +33 6 17 18 99 32
Sara.Bouali@Unilode.com
Geeta Hitchings
Planning & Customer
Support Coordinator
Based in London (LHR)
United Kingdom
Mobile: +44 7764 778 155
Geeta.Hitchings@Unilode.com

Elena Jacchetti Bruno Abrantes George Thomas

Regional ULD Operations and
Customer Coordinator
Based in Milano (MXP)
Italy
Mobile: +39 348 121 3005
Elena.Jacchetti@Unilode.com
Regional ULD Operations and
Customer Coordinator
Based in Lisbon (LIS)
Portugal
Mobile: +351 917 436 700
Bruno.Abrantes@Unilode.com
ULD Operations Regional
Coordinator, Middle East
Based in Jeddah (JED)
Saudi Arabia
Mobile: +966 549 578 243
George.Thomas@Unilode.com

Ibrahim Alhifdhy Fahad Darekhan Agnes Ndavi

ULD Operations Regional ULD Operations Regional ULD Operations,
Coordinator, Middle East Coordinator, Middle East Regional Coordinator
Based in Jeddah (JED) Based in Riyadh (RUH) Based in Nairobi (NBO)
Saudi Arabia Saudi Arabia Kenya
Mobile: +966 547 900 006 Mobile: +966 564 917 338 Mobile: + 254 702 810 777
Ibrahim.Alhifdhy@unilode.com Fahad.Darekhan@Unilode.com Agnes.Ndavi@Unilode.com

Diana Provencher Jean-Luc Roy

ULD Operations,
Regional Coordinator
based at Luxemburg (LUX)
Luxemburg
Mobile: +352 691 223307
Diana.Provencher@Unilode.com
ULD Operations,
Regional Coordinator
based at Luxemburg (LUX)
Luxemburg
Mobile: +352 691 223306
Jean-Luc.Roy@Unilode.com

7.7 Maintenance Repair and Overhaul (MRO) – Europe, Middle East and Africa
Frank Majoor Kevin Sterkmans Jacob Stig Nielsen
Manager, UNILODE AMS Manager, UNILODE BRU Manager, UNILODE CPH
Uiverweg 6, 1118 DS Schiphol, Lambrechtsstraat 14 Copenhagen Airport South
The Netherlands 1820 Melsbroek, Belgium Building 280, DK-2791 Dragor,
Mobile: +31 6 2256 7684 Tel: +32 2 751 55 77 Denmark
EASA Part-145 #: NL.145.1158 Mobile: +32 470 640 331 Tel: +45 32 46 2020
FAA Part-145 # : 6DGY962B EASA# NL.145.1158 : FAA# 6DGY962B EASA Part-145 #: DK.145.014
Frank.Majoor@Unilode.com Kevin.Sterkmans@Unilode.com Jacob.Nielsen@unilode.com

ULD Pooling Guide (UPG) Page 20 of 24

Unilode Aviation Solutions
 Fabien Marsaleix
Manager, Unilode CDG
6, Rue de Paris, 77230
Villeneuve sous Dammartin
France
Tel: +33 1 60 03 29 29
EASA# DK.145.0104: FAA# N9KY852Y
Fabien.marsaleix@unilode.com
Raul Bucur
Manager, UNILODE FRA
Seinestr 2, 65479 Raunheim,
Germany
Tel: +49 6142 7956240
Mobile: +49 176 11630 540
Raul.bucur@Unilode.com
Chris Jenkins
Manager, UNILODE LHR
Unit 1, X2, Hatton Cross Center
Middlesex, TW6 2GE
United Kingdom
Tel: +44 208 897 4040
Mobile: +44 773 872 6360
Chris.Jenkins@unilode.com
Simon Blackman
QA Engineer / Auditor
Unit 13 Forgewood Trade Park
Gatwick Road, Crawley
West Sussex, RH10 9PG
United Kingdom
Tel: +44 (0) 7736081457
Simon.Blackman@Unilode.com
7.8 Unilode Repair Subcontractors – Europe, Middle East and Africa
Shrinivas M. Bhatt
Farah Bahrain, (BAH)
32068 Isa Town,
Kingdom of Bahrain
Mobile: +973-33541810
Fax: 17710594
Shrinivas@fctmbahrain.com
ULD Pooling Guide (UPG)
Unilode Aviation Solutions
David Howard
Manager, UNILODE DOH
Building No. 69, Tabouk Street
(ST. No. 890), Zone 28 Ras Abu
Aboud, Doha, Qatar
Mobile: +974 3372 0615
EASA Part-145 #: NL.145.1158
David.Howard@Unilode.com
David Howard
Manager, Unilode JED
2924 - Ar Rayaan District,
Unit 2924, Jeddah 23741- 6636,
Kingdom of Saudi Arabia
Mobile: +974 3372 0615
EASA Part-145#: NL145.1158
David.howard@Unilode.com
Ian Pritchard
Manager, UNILODE MAN
Unit F2, Ennis Close,
Roundthorn Industrial Estate
Wythenshawe, Manchester,
M23 9LE, United Kingdom
Tel: +44 161 946 1541
Ian.Pritchard@Unilode.com
Simon McClean
Quality Manager, EMEA
Unit F2, Ennis Close
Roundthorn Ind Estate
Wythenshawe, Manchester
M23 9LE, United Kingdom
Mobile: +44 7764 778 158
Simon.mcclean@Unilode.com
Albert Padras
Total X – DWC / DXB / AUH
PO Box 91219, Warehouse
No. B-6. ICAD 3, Mussafah
Industrial Area, Abu Dhabi,
United Arab Emirates
Tel: +971 2 550 9485
Albert@totalxuae.ae
Ian Pritchard
Manager, UNILODE EMA
Unit 24 Sycamore Road
Trent Lane Inductrial Estate
Castle Donington, Derby, DE74
2NP, United Kingdom
Tel: +44 1332 814 423
Ian.Pritchard@Unilode.com
Barry Davis
Manager, UNILODE LGW
Unit 13 Forgewood Trade Park
Gatwick Road, Crawley
West Sussex, RH10 9PG
United Kingdom
Mobile: +44 7764 778 159
Barry.Davis@Unilode.com
Fabien Marsaleix
Manager, Unilode ORY
12 Avenue Ampère
91320 Wissous
France
Tel: +33 9 67 07 71 91
EASA# DK.145.0104
Fabien.marsaleix@unilode.com
Eleonora Orlandi
Comet, Malpensa (MXP)
Comet Elettromeccanica s.r.l
Via Togliatti 3, 21010
Cardano al Campo (VA) Italia
Mobile: +39 348 6512168
MXPOPS@comet-italy.com
Page 21 of 24
 Jennifer Nucera
Comet, Rome (FCO)
Comet Elettromeccanica s.r.l,
Via Enzo Ferrari, 42, Ciampino,
Rome, 00043 Italy
Tel: + 39 06/79341537
Unilodefco@comet-italy.com
7.9 Pooling Operations Team – Asia Pacific
Rienno Wan
Head of ULD
Management, APAC
Based in Hong Kong (HKG)
Hong Kong
Mobile: +852 91303520
Rienno.Wan@Unilode.com
Jeffrey Ha
Regional Coordinator
Based in Hong Kong (HKG)
Hong Kong
Tel: +852 5790 0663
Mobile: +852 6507 7557
Jeffrey.Ha@Unilode.com
Ji Seon Jang
Regional Coordinator
Based in Incheon (ICN)
South Korea
Tel: +82 32 744 7928
Mobile: +82 10 7411 9679
Jiseon.Jang@Unilode.com
Pimraphat Hemanalai
Account Manager
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874-6
Mobile: +66 98 491 4654
Pimraphat.Hemanalai@Unilode.com
ULD Pooling Guide (UPG)
Unilode Aviation Solutions
Pedro Martins
In Flight Solutions, IFS (LIS)
Rua Salgueiro Maia Nº 20-A
2685-374 Prior Velho, Lisboa
Mobile: +351 916431150
Tel: +351 219421055
Pmartins@ifsolutions.pt
Jack Ip
Head of Sales & Account
Management, APAC
Based in Hong Kong (HKG)
Hong Kong
Mobile: + 852 5790 7963
Jack.Ip@Unilode.com
Mingo Ho
Account Manager
Based in Hong Kong (HKG)
Hong Kong
Mobile: + 852 5433 8678
Mingo.Ho@Unilode.com
Jack Xie / Felix Chen
ULD Field Supervisor
Based in Shanghai (PVG), China
Tel: +86 21 6346 0086
Mobile: +86 137 6166 8130
PVGULD@tam.com.hk
Tapanan Kornkaeo
Account Manager
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874-6
Mobile: +66 99 782 3295
Tapanan.Kornkaeo@Unilode.com
Elena Moreno
Zacarias (ZAZ)
28052 Madrid, Spain
Tel: +34 91 776 00 85
FAX: +34 91 776 17 12
ZM@zacariasmoreno.com
Mario Rosario
Head of Business
Development, APAC
Based in Singapore (SIN)
Singapore
Tel: +65 6214 3244
Mobile: +65 9068 6524
Mario.Rosario@Unilode.com
Min Sun Park
Regional Coordinator
Based in Incheon (ICN)
South Korea
Tel: +82 32 744 7927
Mobile: +82 10 9928 0421
Minsun.Park@Unilode.com
Ruchsuree Sittikorn
Network Planning Lead
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874
Ruchsuree.Sittikorn@Unilode.com
Chantima Chantaramontree
Network Planning Lead
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874
Chantima.Chantaramontree@Unilode.
com
Page 22 of 24
 Thatinun Cheepyuyuen
Network Planning Lead
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874
Thatinun.Cheepyuyuen@Unilode.com
7.10 Maintenance Repair and Overhaul (MRO) – Asia Pacific
Gurpreet Singh
Manager, Unilode SYD
Unit 5, 28A McPherson Street,
Banksmeadow, NSW 2019,
Australia
Mobile: +61 402014997
Gurpreet.Singh@Unilode.com
Chris Thornhill
Manager, Unilode CHC
22 Perimeter Road
Christchurch Airport
New Zealand
Tel: +64 3 358 6914
Mobile: +64 2 177 2679
Chris.Thornhill@Unilode.com
Lee Tae Woo
QA Manager, Unilode ICN
Korean Air Cargo Terminal A,
40-112, Gonghangdong-ro, 193
beon-gil, Jung-gu, Incheon
South Korea
Mobile: +82 32 744 7926
TaeWoo.Lee@Unilode.com
7.11 Unilode Repair Subcontractors – Asia Pacific
Hui Kai Chun
GSEL Hong Kong (HKG)
7 Catering Road West
Hong Kong International Airport
Hong Kong, China
Tel: +852 2949 6118
Mobile: +852 9727 6891
Stanley.Hui@gsel.com.hk
ULD Pooling Guide (UPG)
Unilode Aviation Solutions
Tanaphat Sriprasert
Network Planning Lead
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874
Tanaphat.sriprasert@Unilode.com
Frank Farrugia
Manager, Unilode MEL
Unit 2 & 3, 25 Tullamarine Park
Road, Tullamarine, VIC 3043
Australia
Tel: +61 3 9310 4772
Mobile: +61 4 0512 7028
Frank.Farrugia@Unilode.com
Chew Mun Hou
Facility Supervisor, Unilode SIN
25B Loyang Crescent
Block 302 Unit 01-07
SINGAPORE 506817
Tel: +65 62143244
Mobile: +65 83473533
Munhou.Chew@Unilode.com
Moon Sang Ho
Area manager,
Korea, Japan and Taiwan
Based in Incheon (ICN)
South Korea
Mobile: +823 2744 7924
Sangho.moon@Unilode.com
Yasunori Imai
JAL Airtech Co., Ltd. (NRT)
593-1, Tokko Narita-shi Chiba
286-0106 Japan
Tel: +81 476 33 1732
Imai.pg7t@jal.com
Inoue.sx8w@jal.com
Simon Liu
Manager, Unilode AKL
22 Perimeter Road
Christchurch Airport
New Zealand
Mobile: +64 2183 0853
Simon.Liu@Unilode.com
Simon Jakeman
Quality Assurance Manager,
Based in Hong Kong (HKG)
No.23 Tai Tong Shan Road
Yuen Long, Hong Kong
Mobile: +852 5790 0937
Simon.Jakeman@Unilode.com
Arthur van Eerden
Quality Manager, APAC,
Unilode SIN
25B Loyang Crescent
Block 302 Unit 01-07
Singapore 506817
Mobile: +65 945 63 582
Arthur.VanEerden@unilode.com
Jenny Yang
DAS Nordisk Phoenix Aviation
Beijing (PEK)
1, Nan Yang Zhi Chang,
Shui Po Village, Gao Li Ying,
Shunyi, Beijing, China
Tel: +86 10 694 95041 - 866
Jenny_yang@dnpcn.com
Page 23 of 24
 Sean Dai
Daeco Shanghai (PVG)
89, Chaohang Rd,
Donghai Town, Pudong,
Shanghai P.R.C, China
Tel: 0086 21 58102617
Daiwy@daeco.cn
Bruce Huang
Dynastry Areotech Int,
No.6, Hangqin S.Rd., Dayuan
Dist., Taoyuan City 33758,
Taiwan (R.O.C)
Tel: +886-3-383-3242 Ext. 123
Bruce@dynasty-aerotech.com

8. UNILODE ULD LEASING (SHORT-/ MEDIUM-TERM)

Mario Holzer Aey Dyer Pinrat Thepsitthar

Head of ULD Leasing
Based in Zurich (ZRH)
Switzerland
Tel: + 41 43 255 4133
Mobile: +41 79 853 1833
Mario.Holzer@Unilode.com
Infrastructure Manager,
Short Term Leasing
Based in Bangkok (BKK)
Thailand
Mobile: +66 65 398 2465
Aey.Dyer@Unilode.com
Global Leasing Coordinator
Based in Bangkok (BKK)
Thailand
Tel: +66 2 264 5874
Pinrat.Thepsitthar@Unilode.com

9. GENERAL INQUIRIES

General Inquiries for Email

ULD Supply and Logistics (Passenger Operations) Hdqumxd@Unitpool.com

ULD Supply and Logistics (Freighters Operations) Freighters@Unilode.com

ULD Messages and Flight/Truck Schedules Hdqupxd@Unitpool.com

UNILODE’s ULD Inventory Inventory@Unilode.com

UNILODE’s Repair and Maintenance Repair@Unilode.com

UNILODE’s Tools and Applications CanTrack@Unilode.com

Short-Term Leasing Solutions Leasing@Unilode.com

Any other or general information Info@Unilode.com

Note: Unless otherwise specific contact information defined in the Joint Protocol (JP) and agreed
bilaterally between UNILODE and its customers.

ULD Pooling Guide (UPG) Page 24 of 24

Unilode Aviation Solutions