Dear Messrs.

I find this position of value and relevant to my managerial, business and technical expertise in various Strategic,
Operational, Information, knowledge and wisdom IT & Business solutions which I have been utilizing in strategic
Business e-Transformations and digitizing to meet business needs and customers experiences.

This position would build on my over 14 years of experience in the field of information management, business systems
analysis and e-Transformation strategy development throughout my various assignments lastly as Technology and
Business Advisor at PwC, KSA. Previously as Senior IT Project Manager with the Electronic Government Authority, UAE.
In addition to my global assignments with United Nations filling various positions, lastly as Systems Analyst in its HQ,
Jordan which comes in parallel with my part time consultancy as a BI Specialist & Retail Planning Engine Product
Manager at GCMT seconded to SOUQ.com, Jordan.

Currently, I am leading a consultancy Team to achieve a full e-transformation Project to the Emirate of Mecca as part of
Saudi Arabia 2030 vision that is one of most important initiatives in the MENA region.

Previously, I have managed the implementation of a two-year e-Service strategy for the Department of Economic
Development. The strategy entailed initiating and managing strategic projects such as Business Process Reengineering,
Operations Modeling, Online Services, SAP PLM System, Mobile Applications and complete Governmental Service Hub
aiming to reach 0-In-Person customer in addition to establish and gather Innovative business ideas for prototyping, from
across the enterprise, through a systematic approach (i.e.: using Lean Management / Kaizen Standards).

My achievements are illustrated under each position hereunder whereby I was part of great innovative business
solutions, namely but not limited to: Robotics Lego League for UNRWA; Yes, We Care (smart watch) and Smart
Inspection (Darb) Initiatives within RAK strategic framework for Customers’ Happiness.

I have a full understanding of the full life cycle of a software development project; I also have experience in learning and
excellence in new technologies. My resume will detail my professional experience, which includes but not limited to:
• Strategic planning derived from strategic framework to reach objectives through Innovative Action Plans.
• Design Operational Models, Processes Value Chains and Organization structure using VISIO and ARIS Tools.
• Lead SAP implementations: Business License and Permits management (CRM, FICO, Case Management and PLM
Modules with fully powered Service bus for integrations and coupling), the result will be all fully electronic and smart
services.
• Evaluate the utilization of latest technologies in innovative business solutions such as IOT and real time DB
Technologies using Firebase-Google Platform, as part of SMART CITY vision.
• Strategy & Performance excellency and Risks assessment, isolation and analysis (i.e.: Root Cause Analysis).
• Lead Business Process Managements to reform and digitize processes into smart services.
• Lead the implementation of ArcGIS projects with innovative features.
• Preparing documentations for systems/applications (i.e.: Instructions Manuals).
• Develop training materials and provide train of trainers (TOT) and other trainings.
• Manage Call Centers and Customer Experience Projects.
• Supervise and participate in Software quality testing to standardize processes for all development outcomes.
• Programming experience in SharePoint, ArcGIS, VB.net, C#.net, CMS, Data Migration Tools, BI Tools, .NET
framework, SOA, JavaScript, AJAX, ASP, SSIS, SSRS, SSAS and T-SQL.

In closing, I thank you for taking the time to consider my application and I look forward to the opportunity of meeting
with you and discussing my candidacy further.

Yours Sincerely,
Ahmed Ali Nimer Abdal Rahman
KSA: +966-544679394 | JOR: +962-79-6272209 | +962-6-5671688 | ayhm007@yahoo.com

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 Curriculum Vitae

Name Ahmed Ali Nimer Abdal https://www.linkedin.com/in/ahmad-

Rahman abdal-rahman-a8691a22/
DOB 2 May 1981 ayhm007@yahoo.com

Nationality Jordanian Cell KSA: +966-544679394

JOR: +962-796272209

Phone JOR: +962-6-5671688

Languages:
• Arabic: (Mother Tongue)
• English: (Advanced - Read, Write, Speak and Understand)
• French: (Intermediate - Read, Write, Speak and Understand).

Academic Qualifications:

• 2008-2009
High diploma in Educational Psychology & Training Methodologies
UNRWA and UNESCO, Department of Education.

• 1999-2003
BSc. Degree in Science with Multi Majors (Computer & Math)
IBB University, Republic of Yemen (Grade: 86.24 %) - (Scholarship from the Jordanian government).

Certifications and Formal Training:

Digital Transformation: Platform Strategies for Success (MIT & EMERITUS) – June 2019
Data Science & Big Data Analytics: Making Data-Driven Decisions (Massachusetts Institute of Technology (MIT)) 2018
Public Sector Strategy and Performance Certified PRINCE2 foundation (10 Nov 13)
Excellence for Tomorrow
MCSD 2003 + upgrade 2005 Project Management Professional (PMP) (19 May 11)
ASP.NET (Web Developer) Information Technology Infrastructure Library (ITIL)
HTML & Java Script Business Analysis Body of Knowledge ABAP (20 Sep 12)
MS Project 2010 SharePoint 2013 + InfoPath
Implementing a Microsoft SQL Server 2005 Service Oriented Architecture (SOA) (28 Jul 11)
Database (2779) (6 Nov 08)

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 Professional/Work Experience

1. Price Waterhouse Coopers (PWC), Saudi Arabia (SA)

Technology and Business Consulting Manager (October 2017-Present)

 Contribute to data management which includes but not limited to analysis, planning, reporting,
monitoring and evaluation of the implementation of the Digital Transformation program within the
2030 vision of KSA.
 Lead the Municipal Digital Transformation program 2020, part of vision 2030 in KSA for Ministry of
Municipal and Rural Affairs (MOMRA);
 Manage the “Smart City” Program that is considered a key pillar in the National Transformation
Program 2020 part of the strategic objective of Vision 2030 (GOAL: to improve citizens wellbeing and
lifestyle in KSA cities);
 Building and Establish a Strategy for Municipal Digital Transformation including suggesting new
programs to achieve a full digitization;
 Analyzing and visualizing the benchmarking studies and implementation of leading practices.
 Leading the Documentation of the As-Is and Development of To-Be business processes, under the
umbrella of “To-Be” concept;
 Leading Change management planning and activates to implement a new project for new business
process reengineering about issuing professional license from Ministry of Municipalities and Rural
Affairs (MOMRA).
 Leading the construction Permits Committees to analyze the World Bank Reports (doing Business) and
implement actionable Plans to enhance Saudi Arabia Global Ranking.
 Participating in business development by creating proposals and initiating approaches with some
costing tasks.

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 2. Electronic Government Authority (EGA), United Arab Emirates (UAE)
IT Project Manager (June 2015 – September 2017)

MAIN RESPONSIBILITIES:
 Act as Officer in Charge (OiC) as Head of Project Management Unit as required.
 Support the development of strategic planning framework, IT vision, mission and objectives for EGA and its client of
RAS Al-Khaimah government departments/offices. Mainly as relates to the Department of Economics and
Development (DED), Tourism Department Authority (TDA) and Center of Statics studies.
 Responsible for implementing a dynamic Business Process Reengineering, improvement and automation to reach
the best customers’ experience using innovative business solutions.
 Supervise Documentation of As-Is and Development of To-Be business processes.
 Identify e&m services and defining their profiles to reach a seamless governmental user experience.
 Lead the Development of Services Architectures (governmental services bus) and defining applications’ functional
requirements considering reaching a full business integration for all RAK Government.
 Collect requirements, design diagrams and make a full study documents (SRS and BRS).

 Project Management activities including development of plans, goals, and budgets; resource mobilization;
development of schedules and methods/KPIs for monitoring and evaluation; software development; application
rollouts over SAP- CRM and business analysis. Hereunder a brief of main projects:


• Under the umbrella of the “Happiness Initiative”, initiate and manage the “Yes, We Care” Project. A project
based on IOT and real-time database Technologies using google Platform as part of RAK SMART CITY vision.
• My Gateway project to document and optimize all internal processes via lean management, aiming to automate
all processes and reach paper-less environment.
• Queue Management System (QMS) Project to decrease customer waiting time by grouping the dependent
processes and sub-processes in a seamless flow of transfers.
• Integrate RAK Electronic Directory Project with the Business Licensee System, using the House of Quality
technique to add new procedures within the current processes with zero disruption.
• Analyze, design, re-process and manage business licensing system using Microsoft technologies.
• Analyze and manage the Call Center Project using CISCO technologies with multi integration to enhance and
build full customer experience.
•

KEY ACTIVITIES AND ACCOMPLISHMENTS:

 Lead two of major innovations business solution (as Prototyping Projects) to meet Ras al-Khaimah strategic
framework for "customer's happiness", namely: 1-Yes, We Care! 2-Smart Inspection (Darb Initiative);
 Won a competition for providing best initiative for “Together we will make an innovative supervisory relationship”;
 Lead the Implementations of more than 15 E & Mobile Services for the Department of Economic Development;
 Lead the Call Centre Project using CISCO technologies and customized development;
 Won the 2016 distinguished performance among RAK government institutions.
 Lead the Que Management System using “KIOSK” machines with customized Web and Mobil development.

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 3. UNRWA: United Nation Relief and Work Agency for Palestinian Refugees in the Middle East
01 March 2006 – 31 May 2015, occupying many positions, lastly as:
• Systems Analyst / Project Manager, Headquarter (Amman)
• Analyst / Programmer, Headquarter (Amman)

DESCRIPTION OF DUTIES:
 Develop, maintain and analyze systems and websites related to many areas like internal communication, relief,
education, travel, health and engineering departments.
 Member of the IS Department Technical Board; providing technical solutions and advises across the agency.
 Act as a team leader for the design, implementation, customization and maintenance of the Agency’s software
applications and websites and supervise team members as required.
 Business process re-engineering.
 Business and systems analysis.
 Collect, document analyze user requirements and detailed Project or program specifications and synthesizes
proposals accordingly.
 Carry out development and maintenance of running applications/systems.
 Identifies new and appropriate approaches to work processes and incorporates the same in work.
 Prepare instruction manuals and other documentation for systems and applications.
 Develop training materials and conduct train-of-trainers for the agency’s focal points of applications.
 Analyze statistics on applications and web pages’ usage and report trends.
 Develop and maintain the Staff Gateway SharePoint-based document management site.
 Develop interactive multimedia applications for the web to create dynamic multimedia products.
 Collaborate with the enterprise production section on the maintenance and security of systems and websites.
 Convert local databases and excel sheets into rich on-line applications.
 Lead and Support more than nine Operational Systems/Projects agency wide. Key projects are listed hereunder:
 Awarded Contract Managements System
 SRS- Student Registration System
 General Education and Premises
 Placement and Career Guide
 ISD Survey System

ACCOMPLISHMENTS AND KEY ACTIVITIES:

 Staff Gateway / bilingual Intranet portal, via SharePoint 2013, serving 30,00 staff members:
 Lead and implement a long waited eSRS system (Electronic student registration system):
 Lead an initiative to give teachers in UNRWA schools IT Courses, web developing with asp.net Technology, vb.net
and the basics of Lego robotics skills
 Lead a team of Techer and Students to participate in Robotics Lego League competition after four months of
intensive training under the theoretical supervision of Mrs. Alhaj and my practical training. The team got the 17th
rank out of 55, the best result among UNRWA Schools in the kingdom.

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 4. Gawas for Computers and Mobile Technologies (GCMT)
BI Specialist (Part-time Consultant), Outsourced as Product Manager “Retail planning engine” to SOUQ.com
Oct 2011 – June 2015

DESCRIPTION OF DUTIES:

Direct Functional and Non-Functional responsibility toward the following Clients:

 Outsourced as Product manager “Retail planning engine” for www.SOUQ.com to manage the entire product life
cycle from strategic planning to tactical activities related to UX and Business development.
 Account Manager for the Following Partners : www.althaher-group.com; www.Algwass.com; www.skylark-
jordan.com; www.aljubran-law.com; www.Souq.com.
 Team leader of SAP BW implementation for the client www.althaher-group.com.
 Mange implementation of an ArcGIS project for the Ministry of Tourism www.vrjordan.com.
 Business analysis to gather required BI system requirements.
 Translate business requirements into specifications that will be used to drive data store/ data warehouse/ data
mart design and configuration.
 Use ETL tools to load data store(s)/ data warehouse(s)/ data mart(s).
 Transition developed BI systems to the Operations & Support team.
 Design and implement technology best practices, guidelines and repeatable processes.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

5. Aflatoun Soft
Software Developer
November 2003 – June 2007
Full Time: 1 Nov 03 to End of 05 - (8 Hours/Day, from 6:00 PM to 2:00 AM)
Part Time: 1 Jan 06 to 11 Jun 07 - (15 Hours/Week)

DESCRIPTION OF DUTIES:
 Developer and Team leader of several systems/projects such as:
 Medad Legal Encyclopedia; a guide to lawyers, judges and ordinary clients.
 Law Management system.
 Partners & Company System.

Tha
nk
you Page 6 of 6