Scribd
Upload
411 views3 pages

Retrospective Review

The document contains feedback from customers and the project team on an event. 72% of customers were happy overall, while 28% reported issues with order accuracy. 56% also said food delivery took over 20 minutes. For the project team, things went well with tablet usage and ticket pacing, but some noted issues with food orders being sent back and operational problems. The evidence and actions sections provide more details on specific customer feedback and suggestions for addressing the identified problems.

Uploaded by

keerthana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
411 views3 pages

Retrospective Review

The document contains feedback from customers and the project team on an event. 72% of customers were happy overall, while 28% reported issues with order accuracy. 56% also said food delivery took over 20 minutes. For the project team, things went well with tablet usage and ticket pacing, but some noted issues with food orders being sent back and operational problems. The evidence and actions sections provide more details on specific customer feedback and suggestions for addressing the identified problems.

Uploaded by

keerthana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Feedback From: Type: Description:

Customers Went well 72% of customers were happy with the overalll
Customers Went well 82% seamless checkout experience
Customers Went well ease of use 48%
Customers Needs improvement Order inaccuracy 28%
Customers Needs improvement Table wait time < 10min is 26%
Customers Needs improvement Food delivery time < 20min is 56%
Project team Went well all the guests got the hang of the tablets and
Project team Went well Tickets came through at a good pace and were
Project team Went well Technical issues was sorted then and there
Project team Needs improvement Food orders sent back
Project team Needs improvement few internal operational issues
Project team Needs improvement lack of understanding between what the front o
Evidence: Actions:
36/50 customers have reported good and greatHelp and instruct customers on tablet usage
10th question Fix technical glitches
24/50 customers claimed it easy to use the tabHelp and instruct customers on tablet usage
9th question many customers reported change in order, waitsataff should
7th question 74% of customers had to wait for a long time in getting a tab
8th question Train the backstaff for flow of orders and boost up the speed
Gilly Help and instruct customers on tablet usage to 100%
Zane Keep track of the previous tickets as a base data and plan a
Seydou update the process manual so that the solution is easy to fin
Larissa Update kitchen operations
Peta Understand each location history
Larissa take time to share those experiences it will help everyone wo
order, waitsataff should ensure the ordered table to avoid this
ong time in getting a table,quick service is required
and boost up the speed
et usage to 100%
a base data and plan accordingly for the internal operations
he solution is easy to find next time that issue comes up

s it will help everyone work together more effectively

You might also like