Professional Documents
Culture Documents
Particulars Page
No. No.
1. Company Profile 2
2. Introduction To Topic 24
4. Research Methodology 42
6. Findings 68
9 Bibliography 74
1
CHAPTER 1
COMPANY
PROFILE
2
Bajaj AUTO Ltd (BEL) (BSE: 500031) is Indian consumer electrical products
(US$5.7 billion) Bajaj Group. It has diversified with interests in lighting, luminaries,
appliances, fans, LPG based Generators,[6] engineering and projects. It main domains are
lighting, consumer durables, engineering and projects. Lighting includes lamps, tubes and
Luminaries. Consumer durables include appliances and fans. Engineering and projects
includes transmission line towers, telecommunications towers, highmast, poles and special
projects, and others include die casting, Wind energy & Solar energy.[7] Some notable project
includes lighting works at the Commonwealth Games stadium and the Bandra Worli Sea
Link[3]
It has 19 branch offices spread in different parts of the country with a chain of about 1000
distributors, 4000 authorized dealers, over 4,00,000 retail outlets and over 282 Customer Care
centers.
The ' Bajaj ' group of India owes immense gratitude to their founding fathers whose vision
and dedication over the years has greatly helped to build a business house that can set
Jamnalal Bajaj was the founding father of the Bajaj Group. The adopted ‘fifth’
son of Mahatma Gandhi, and the 'merchant prince' who held the wealth he
created in trust for the people of his country. Trust - a simple word that contains
a whole philosophy handed down by Jamnalal Bajaj to his successors. He valued honesty
over profit, actions over words and common good over individual gain.
3
Kamalnayan Bajaj, elder son of Jamnalal Bajaj, followed footsteps of his
which gave the current name "Bajaj" both its shape and size. His unique
management style created a work culture that matched well with the national spirit he had
inherited.
Ramkrishna Bajaj took over the reins of the "Bajaj group" in 1972 after
Kamalnayan Bajaj and steered the Group from strength to strength for over 22
years. He had also actively participated in the freedom struggle of the country. In
post independent India, he had led the youth movement. All along, he actively
strengthened the foundations of business through ethics and practices both within the group
Shekhar Bajaj, Chairman & Managing Director of Bajaj AUTO Ltd., started his
career with Bajaj Sevashram after which he worked at Bajaj International, the
group's export company. Mr. Shekhar Bajaj joined Bajaj AUTO in 1980, became
the Managing Director in 1987 and took over as the Chairman and Managing
Director in 1994.
Mr. Bajaj is the Chairman of Bajaj Group companies Bajaj International and Hercules Hoist
Pvt. Ltd. and on the Board of Directors of Bajaj Auto and IDBI Bank. He was the President
of ASSOCHAM, former President of Indian Merchant Chambers (IMC) and Council for Fair
4
Brief history of our Company
Our Company was incorporated as Radio Lamp Works Limited under the Indian Companies
dated July 14, 1938. Subsequently the name of our Company was changed to Bajaj AUTO
became a subsidiary of our Company and subsequently, with effect from July 1, 1984, the
In the financial year 1993-1994, our Company entered into a joint venture with Black &
Decker Corporation, United States, for the manufacture and marketing of power tools,
household appliances, and related accessories, through a separate company named Black &
Decker Bajaj Private Limited, ("Black & Decker Bajaj"). During the financial year 1999-
2000 Black & Decker Bajaj became a 100% subsidiary of our Company upon our Company
acquiring a further 50% of the shareholding thereof from Black & Decker Corporation,
pursuant to which Black & Decker Bajaj was renamed as Bajaj Ventures Limited. However,
the financial year 2002-2003, our Company divested 50% of its shareholding in Bajaj
Ventures Limited and Bajaj Ventures Limited ceased to be a subsidiary of our Company.
In January 1998, our Company established a new manufacturing unit at Chakan near Pune
production of fans at our manufacturing activities of the Matchwell unit also was gradually
5
In September 1999, our Company established and commissioned a wind energy generation
unit with an installed capacity of 2.8 mega watts at Village Vankusawade, Tal. Patan, District
Satara, Maharashtra.
In the year 2000-2001 our Company set-up our manufacturing facilities including a
fabrication unit and a galvanizing plant at Ranjangaon, near Pune for the manufacture of high
masts, lattice towers, and related products, and the said manufacturing facilities commenced
In November 2002, our Company entered into a technical collaboration and brand licensing
agreement with Morphy Richards, United Kingdom, for the sales and marketing of electrical
components.
In the year 2005 our company entered into a Distribution agreement with Trilux Lenze of
In the year 2007, we acquired 32% of the share capital of Starlite Lighting Limited, a
6
1 COMPANY’S HISTORY:
Bajaj Auto came into existence on November 29, 1945 as M/s Bachraj Trading Corporation
Private Limited. It started off by selling imported two- and three wheelers in India. In 1959, it
obtained license from the Government of India to manufacture two- and three-wheelers and it
went public in 1960. In 1970, it rolled out its 100,000th vehicle. In 1977, it managed to
produce and sell 100,000 vehicles in a single financial year. In 1985, it started producing at
Waluj in Aurangabad. In 1986, it managed to produce and sell 500,000 vehicles in a single
financial year. In 1995, it rolled out its ten millionth vehicle and produced and sold 1 million
vehicles in a year.
Company Profile:
Listings and its codes BSE – Code: 500490; NSE - Code: BAJAJAUTO
Tel.: +(91)-(20)-27472851
Fax: +(91)-(20)-27473398
7
Bajaj Nagar, Waluj Aurangabad 431136
E-mail rahulbajaj@bajajauto.co.in
Website www.bajajauto.com
8
3.2 BAJAJ AUTO LIMITED.
The Groups' principal activity is to manufacture two and three wheeler vehicles. Other
activities of the group include insurance and investment business. The Group operates in
three segments, which are Automotive, Insurance and Investment and Others. It has a
network of 498 dealers and over 1,500 service dealers and 162 exclusive three-wheeler
ABOUT BAJAJ
The Bajaj Group is amongst the top 10 business houses in India. Its footprint stretches over a
appliances, lighting, iron and steel, insurance, travel and finance. The group’s flagship
company, Bajaj Auto, is ranked as the world’s fourth largest two- and three- wheeler
manufacturer and the Bajaj brand is well-known in over a dozen countries in Europe, Latin
America, the US and Asia. Founded in 1926, at the height of India's movement for
independencefrom the British, the group has an illustrious history. The integrity, dedication,
resourcefulness and determination to succeed which are characteristic of the group today, are
often traced back to its birth during those days of relentless devotion to a common cause.
Jamnalal Bajaj, founder of the group, was a close confidant and disciple of Mahatma Gandhi.
In fact, Gandhiji had adopted him ashis son. This close relationship and his deep involvement
in the independence movement did not leave Jamnalal Bajaj with much time to spend on his
newly launched business venture. His son, Kamalnayan Bajaj, then 27, took over the reins of
business in 1942. He too was close to Gandhiji and it was only after Independence in 1947,
that he was able to give his full attention to the business. Kamalnayan Bajaj not only
consolidated the group, but also diversified into various manufacturing activities.
9
The present Chairman and Managing Director of the group, Rahul Bajaj, took charge of the
business in 1965. Under his leadership, the turnover of the Bajaj Auto the flagship company
has gone up from Rs.72 million to Rs.46.16 billion (USD5 936 million), its product portfolio
has expanded from one to and the brand has found a global market. He is one of India’s most
distinguished business leaders and internationally respected for his business acumen and
entrepreneurial spirit.
Management Profile:
Rahul Bajaj
Chairman
Rahul Bajaj is an honours Graduate in Economics and Law and a Business Graduate from the
Harvard Business School. He was appointed Chief Executive Officer of Bajaj Auto in 1968
Madhur Bajaj
Vice Chairman.
After graduating in Commerce, Mr. Bajaj did his MBA from Lausanne, Switzerland. Joined
as DGM6 in March 1983, took over as General Manager - Aurangabad Division in June1986,
10
as its Chief Executive in October 1988, became President of Bajaj Auto in September 1994,
Executive Director in May 2000 and is Vice Chairman since July 2001.
Rajiv Bajaj
Managing Director
Rajiv Bajaj, who took charge as Managing Director on 1st April 2005, is a Mechanical
Engineer from Pune University. He later did his Masters in Manufacturing Systems
Engineering from the University of Warwick. He Joined as Officer on Special Duty in 1990,
took over as General Manager (Products) in February 1993, Vice President (Products) in June
1995, President in May 2000, President and Whole Time Director in March 2002 and as
Sanjiv Bajaj
Executive Director
Mr.Sanjiv Bajaj, who took charge as the Executive Director in April 2004, is a
Systems from the University of Warwick and an MBA degree from Harvard Business School.
Mr.Sanjiv Bajaj joined as an Officer on Special Duty in 1994, took over as the General
11
SWOT ANALYSIS:
Market trends must be considered as the company the company develops its marketing
strategies.
1.Strengths:
It has a huge market share in the scooter segment of the two-wheeler industry. This
acts as a cushion for the company in their efforts of foraying into the motorcycle
segment.
Bajaj has established a wide distribution network for the scooter segment which will
Strengths are internal capabilities that can help the company reach its objectives
1. Style
2. Pick up
3. Speed
12
2. Weaknesses:
Bajaj has become a generic name associated with the scooters and that needs to be
changed in the minds of the consumers before it could expect a great success in the
motorcycle segment.
Bajaj is dependent on its foreign counterparts for technological support. This needs to
be addressed as it might be crucial when the foreign players enter the Indian market
directly.
Weaknesses are internal elements that may interfere with the company’s ability to achieve its
objectives.
2. Mileage
3.Opportunities:
The motorcycle segment is expected to grow at a considerable rate and this would
provide a good opportunity for Bajaj Auto to increase its market share in this
segment.
Kawasaki of Japan, when it comes to India, can help Bajaj enhance its product
Opportunities are areas of buyer’s needs or potential interest in which the company might
13
2. Launching low cost motorcycles especially for India’s large number of middle class which
3. Reaching the towns through dealership as the middle class living in this area is getting rich
4.Threats:
The market share in the scooter segment has taken a beating from TVS Suzuki's entry
segment will stiffen the competition and will hamper the efforts of Bajaj to establish
1. Increasing competition
segment
PRODUCTS
Bajaj CT 100
Bajaj Platina
14
Bajaj Discover DTS-i 125cc
Bajaj Avenger
15
CODE OF CONDUCT FOR AFFIRMATIVE ACTION
The Company affirms that its competitiveness is interlinked with the well being of all
1. The Company believes that equal opportunity in employment for all sections of the
society is a component of its growth and competitiveness. It further believes that inclusive
2. The Company affirms the recognition that diversity to reflect socially disadvantages
3. The Company will not practice nor support conscious discrimination in any form.
4. The Company does not bias employment away from applicants belonging to
disadvantaged sections of society if such applicants possess competitive skills and job
credentials.
5. The Company’s selection of business partners is not based on any considerations other
than normal business parameters. In case of equal business offers, the Company will
6. The Company makes all efforts for up skilling and continual training of all its employees
in order to enhance their capabilities and competitive skills. No discrimination of any type
16
8. This Code of Conduct for Affirmative Action will be put up on the company web-site to
(HR), to oversee and promote the Affirmative Action policies and programmes. He will
11. The Company will make available its learning and experiences as a good corporate
17
Awards
Bajaj Pulsar DTS-Fi - Bike of the Year 2018 CNBC-TV18 Auto car Auto Awards
Bajaj Platina 100cc – Bike of the Year 2017 NDTV Profit Bike India
Mr. Rajiv Bajaj - Man of the year 2005 2016 Auto car Professional
Mr. Rajiv Bajaj - Automotive Man of the year 2005 2015 Bike India and NDTV India
Bajaj Discover DTS-i - Bike of the Year 2005 2015 OVERDRIVE Awards 2005
Bajaj Discover DTS-i - Indigenous Design of the 2015 OVERDRIVE Awards 2005
Year 2005
BAJAJ AUTO - Bike Maker of the Year 2004 2014 ICICI Bank OVERDRIVE Awards 2004
DTS-i Technology - Auto Tech of the Year 2004 2014 ICICI Bank OVERDRIVE Awards 2004
Bajaj Pulsar DTS-i Bike of the Year 2004 2013 ICICI Bank OVERDRIVE Awards 2004
Wind 125 Two Wheeler of the Year 2004 2013 CNBC AUTOCAR Awards 2004
Wind 125 Bike of the Year 2004 201 Business Standard Motoring
18
Bajaj Pulsar 180 DTS-i BBC World Wheels 2003 BBC World Wheels Award 2003
Bajaj Pulsar 180 DTS-i BBC World Wheels Award 2003 BBC World Wheels Award 2003
70,000
Bajaj Pulsar 150 DTS-i BBC World Wheels Award 2003 BBC World Wheels Award 2003
55,000
Bajaj Boxer AT KTEC BBC World Wheels Award 2003 BBC World Wheels Award 2003
Satisfaction Study
Bajaj Pulsar - Bike of the year 2003 ICICI Bank OVERDRIVE Awards 2003
Bajaj Pulsar - Most exciting bike of the year 2002 OVERDRIVE Awards
Bajaj Eliminator - Most exciting bike of the year 2001 OVERDRIVE Awards
19
Milestones
2007
2006
2005
2004
January Bajaj unveils new brand identity, dons new symbol, logo and brand line
2003
20
July Bajaj Wind 125,The World Bike, is launched in India.
2001
November Bajaj Auto launches its latest offering in the premium bike segment ‘Pulsar’.
2000
1999
1998
July 25th Legend, India’s first four-stroke scooter rolls out of Akurdi.
1997
The Kawasaki Bajaj Boxer and the RE diesel Autorickshaw are introduced.
1995
engines for three-wheelers and with Tokyo RandD for ungeared Scooter and
moped development.
21
The Bajaj Super Excel is introduced while Bajaj celebrates its ten millionth
vehicles.
One million vehicles were produced and sold in this financial year.
1994
1991
1990
1986
The Bajaj M-80 and the Kawasaki Bajaj KB100 motorcycles are introduced.
1985
1984
January 19 Foundation stone laid for the new Plant at Waluj, Aurangabad.
1981
1977
22
Bajaj Auto achieves production and sales of 100,000 vehicles in a single
financial year.
1976
1975
1972
1971
1970
1960
Plant.
1959
1948
1945
November 29
23
CHAPTER 2
INTRODUCTION
TO TOPIC
24
INTRODUCTION
Job satisfaction is not the same as motivation. It is more if an attitude, an internal state of the
person concerned. It could, for example, be associated with a personal feeling of achievement.
Job satisfaction is an individual’s emotional reaction to the job itself. It is his attitude towards
his job.
Definitions:
“Job satisfaction does not seem to reduce absence, turnover and perhaps accident rates”.
-Robert L. Kahn
“Job satisfaction is a general attitude towards one’s job: the difference between the amount of
reward workers receive and the amount they believe they should receive.”
-P. Robbins
Job satisfaction defines as “The amount of over all positive affect (or feeling) that
“Job satisfaction is the amount of pleasure or contentment associated with a job. If you like
your job intensely, you will experience high job satisfaction. If you dislike your job intensely,
By Andrew J DuBrins,
25
THE PRACTICE OF SUPERVISION, NEW DELHI
Job satisfaction is one part of life satisfaction. The environment influences the job. Similarly,
since a job is important part of life, job satisfaction influences one’s general life satisfaction.
Manager may need to monitor not only the job and immediate work environment but also
JOB FAMILY
26
RELATED ELEMENT OF LIFE SATISFACTION
Human life has become very complex and completed in now-a-days. In modern society the
needs and requirements of the people are ever increasing and ever changing. When the people
are ever increasing and ever changing, when the peoples needs are not fulfilled they become
dissatisfied. Dissatisfied people are likely to contribute very little for any purpose. Job
satisfaction of industrial workers us very important for the industry to function successfully.
Apart from managerial and technical aspects, employers can be considered as backbone of
any industrial development. To utilize their contribution they should be provided with good
working conditions to boost their job satisfaction. Any business can achieve success and
peace only when the problem of satisfaction and dissatisfaction of workers are felt
understood and solved, problem of efficiency absenteeism labour turnover require a social
skill of understanding human problems and dealing with them scientific investigation serves
a) Pay.
c) Promotion
e) Working condition.
f) Supervision.
PAY
fulfilling so many needs. Money facilities the obtaining of food, shelter, and clothing and
provides the means to enjoy valued leisure interest outside of work. More over, pay can serve
27
reflection of organization. Fringe benefits have not been found to have strong influence on
Along with pay, the content of the work itself plays a very major role in determining how
satisfied employees are with their jobs. By and large, workers want jobs that are challenging;
they do want to be doing mindless jobs day after day. The two most important aspect of the
work itself that influence job satisfaction are variety and control over work methods and work
place. In general, job with a moderate amount of variety produce the most job satisfaction.
Jobs with too little variety cause workers to feel bored and fatigue. Jobs with too much
variety and stimulation cause workers to feel psychologically stressed and ‘burnout’.
PROMOTION
higher level in an organization typically involves positive changes I supervision, job content
and pay. Jobs that are at the higher level of an organization usually provide workers with
SUPERVISION
employee who participates in decision that affect their job, display a much higher level of
28
WORK GROUP
individual employees. The working groups also serve as a social support system of
employees. People often used their co-workers as sounding board for their problem of as a
source of comfort.
WORK CONDITION
The employees desire good working condition because they lead to greater physical comfort.
The working conditions are important to employees because they can influence life outside of
work. If people are require to work long hours and / or overtime, they will have very little felt
While analyzing the various determinants of job satisfaction, we have to keep in mind that:
all individuals do no derive the same degree of satisfaction though they perform the same job
in the same job environment and at the same time. Therefore, it appears that besides the
nature of job and job environment, there are individual variables which affect job satisfaction.
Thus, all those factors which provide a fit among individual variables, nature of job, and
situational variables determine the degree of job satisfaction. Let us see what these factors
are.
29
INDIVIDUAL FACTORS:
Individuals have certain expectations from their jobs. If their expectations are met from the
jobs, they feel satisfied. These expectations are based on an individual’s level of education,
LEVEL OF EDUCATION:
satisfaction. For example, several studies have found negative correlation between the level
of education, particularly higher level of education, and job satisfaction. The possible reason
for this phenomenon may be that highly educated persons have very high expectations from
their jobs which remain unsatisfied. In their case, Peter’s principle which suggests that every
AGE:
Individuals experience different degree of job satisfaction at different stages of their life. Job
satisfaction is high at the initial stage, gets gradually reduced, starts rising upto certain stage,
and finally dips to a low degree. The possible reasons for this phenomenon are like this.
When individuals join an organization, they may have some unrealistic assumptions about
what they are going to drive from their work. These assumptions make them more satisfied.
However, when these assumptions fall short of reality, job satisfaction goes down. It starts
rising again as the people start to assess the jobs in right perspective and correct their
assumptions. At the last, particularly at the fag end of the career, job satisfaction goes down
OTHER FACTORS:
30
Besides the above two factors, there are other individual factors which affect job satisfaction.
If an individual does not have favourable social and family life, he may not feel happy at the
workplace. Similarly, other personal problems associated with him may affect his level of job
satisfaction. Personal problems associated with him may affect his level of job satisfaction.
NATURE OF JOB:
Nature of job determines job satisfaction which is in the form of occupation level and job
content.
OCCUPATION LEVEL:
Higher level jobs provide more satisfaction as compared to lower levels. This happens
because high level jobs carry prestige and status in the society which itself becomes source of
For example, professionals derive more satisfaction as compared to salaried people: factory
JOB CONTENT:
Job content refers to the intrinsic value of the job which depends on the requirement of skills
for performing it, and the degree of responsibility and growth it offers. A higher content of
these factors provides higher satisfaction. For example, a routine and repetitive lesser
31
SITUATIONAL VARIABLES:
Situational variables related to job satisfaction lie in organizational context – formal and
organization. Some of the important factors which affect job important factors which affect
32
1. Working conditions:
and associated facilities for performing the job determine job satisfaction. These work in two
ways. First, these provide means job performance. Second, provision of these conditions
affects the individual’s perception about the organization. If these factors are favourable,
2. Supervision:
The type of supervision affects job satisfaction as in each type of supervision; the degree of
concern for people which is perceived favourably by them and provides them more
satisfaction. In job oriented supervision, there is more emphasis on the performance of the job
3. Equitable rewards:
The type of linkage that is provided between job performance and rewards determines the
degree of job satisfaction. If the reward is perceived to be based on the job performance and
considerations other than the job performance, it affects job satisfaction adversely.
4. Opportunity:
It is true that individuals seek satisfaction in their jobs in the context of job nature and work
environment by they also attach importance to opportunities for promotion that these job
offer. If the present job offers opportunity of promotion is lacking, it reduces satisfaction.
33
1. Work group: Individuals work in group either created formally of they develop on
their own to seek emotional satisfaction at the workplace. To the extent such groups
are cohesive; the degree of satisfaction is high. If the group is not cohesive, job
Job satisfaction has a variety of effects. These effects may be seen in the context of an
unfavourablesness affects the individual psychologically which ultimately affects his physical
health.
For example, Lawler has pointed out that drug abuse, alcoholism and mental and physical
health result from psychologically harmful jobs. Further, since a job is an important part of
life, job satisfaction influences general life satisfaction. The result is that there is spillover
effect which occurs in both directions between job and life satisfaction.
Productivity:
There are two views about the relationship between job satisfaction and productivity:
34
The first view establishes a direct cause-effect relationship between job satisfaction and
decreases, productivity decreases. The basic logic behind this is that a happy worker will put
more efforts for job performance. However, this may not be true in all cases.
For example, a worker having low expectations from his jobs may feel satisfied but he may
not put his efforts more vigorously because of his low expectations from the job. Therefore,
this view does not explain fully the complex relationship between job satisfaction and
productivity.
The another view: That is a satisfied worker is not necessarily a productive worker explains
the relationship between job satisfaction and productivity. Various research studies also
This relationship may be explained in terms of the operation of two factors: effect of job
performance. 1. Job performance leads to job satisfaction and not the other way round. The
basic factor for this phenomenon is the rewards (a source of satisfaction) attached with
performance. There are two types of rewardsintrinsic and extrinsic. The intrinsic reward
stems from the job itself which may be in the form of growth potential, challenging job, etc.
The satisfaction on such a type of reward may help to increase productivity. The extrinsic
reward is subject to control by management such as salary, bonus, etc. Any increase in these
factors does not hep to increase productivity though these factors increase job satisfaction.
beyond certain output. Further, this constraint affects the management’s expectations
35
from the individual in the form of lower output. Thus, the work situation is pegged to
minimally acceptable level of performance. However, it does not mean that the job
Performanc
Intrinsic Satisfaction
e Extrinsic
reward
reward
Perceived equity
of rewards
36
THE RELATION BETWEEN PERFORMANCE AND SATISFACTION
Absenteeism:
Absenteeism refers to the frequency of absence of job holder from the workplace
either unexcused absence due to some avoidable reasons or long absence due to some
unavoidable reasons. It is the former type of absence which is a matter of concern. This
absence is due to lack of satisfaction from the job which produces a ‘lack of will to work’ and
alienate a worker form work as for as possible. Thus, job satisfaction is related to
absenteeism.
HIGH
TURNOVER
JOB ABSENCES
SATISFACTION
LOW
LOW HIGH
37
Employee turnover:
Turnover of employees is the rate at which employees leave the organization within a given
overcome this through the various ways of defense mechanism. If he is not able to do so, he
opts to leave the organization. Thus, in general case, employee turnover is related to job
satisfaction. However, job satisfaction is not the only cause of employee turnover, the other
For example, in the present context, the rate of turnover of computer software professionals is
very high in India. However, these professionals leave their organizations not simply because
they are not satisfied but because of the opportunities offered from other sources particularly
Job satisfaction is a complex concept and difficult to measure objectively. The level of job
38
DIMENSIONS
CULTURAL
FACTOR
orientation to work.
Organizational factors:- Nature and size, formal structure, personnel policies and
These factors affect job satisfaction of certain individuals in a given set of circumstances
but not necessarily in others. Some workers may be satisfied with certain aspects of their
work and dissatisfied with other aspects .Thus, overall degree of job satisfaction may differ
39
CHAPTER 3
OBJECTIVE OF
THE STUDY
40
OBJECTIVES –
The objective of the study is to find out the satisfaction level of employee in BAJAJ AUTO ,.
To find that they are satisfied with their job profile or not.
To study the relationship between the personal factors of the Employee (Income,
41
CHAPTER 4
RESEARCH METHODOLOGY
42
RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the problem. It may be understood has a
science of studying how research is done scientifically. In it we study the various steps that all
generally adopted by a researcher in studying his research problem along with the logic behind
them.
Meaning of Research
Research is defined as “a scientific & systematic search for pertinent information on a specific
topic”. Research is an art of scientific investigation. Research is a systemized effort to gain new
knowledge. It is a careful inquiry especially through search for new facts in any branch of
knowledge. The search for knowledge through objective and systematic method of finding
DATA COLLECTION
For any study there must be data for analysis purpose. Without data there is no means of
study. Data collection plays an important role in any study. It can be collected from various
sources. I have collected the data from two sources which are given below:
1. Primary Data
Personal Investigation
Observation Method
43
2. Secondary Data
Unpublished Sources such as Company Internal reports prepare by them given to their
Websites like BAJAJ AUTO official site, some other sites are also searched to find
data.
44
SCOPE OF THE STUDY
The scope of the study is very vital. Not only the Human Resource department can use the facts
and figures of the study but also the marketing and sales department can take benefits from the
The sales department can have fairly good idea about their employees,tat they are satisfied or
not.
The marketing department can use the figures indicating that they are putting their efforts to plan
Some customers have the complaints or facing problems regarding the job. So the personnel
department can use the information to make efforts to avoid such complaints.
Sample Size :-
The questionnaire was filled in the office and vital information was collected which was then
subjects to:-
Data collection was also done with the help of personal observation.
After completion of survey the data was analyzed and conclusion was drawn.
At the end all information was compiled to complete the project report.
45
CHAPTER 5
DATA ANALYSIS
&
INTERPRETATION
46
Q1. Working hours are convenient for me
PERCENT
Strongly agree 34
Agree 32
Disagree 13
Strongly disagree 3
TOTAL 100
CHART 1
strongly agree
100
80 agree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above chart and table it is clearly evident that 34% of the respondents strongly
agree that working hours are convenient from them and 32% agree with that and 18% neither
agree nor disagree and 13% disagree with the working hours and 3% are strongly against
working hours.
47
Q 2 I'm happy with my work place
PERCENT
Strongly agree 30
Agree 39
Disagree 8
Strongly disagree 5
100
Chart 2
Strongly agree
100
Agree
80
20
strongly disagree
0
percent Total
Interpretation:
From the above table it is clear that 30% respondents strongly agree and 39% respondents
agree that they are happy with their work place only. 13% disagreed and 18% have no idea
48
Q3. I feel i have too much work to do
PERCENT
strongly agree 7
Agree 9
Disagree 37
Strongly disagree 22
100
Chart 3
strongly agree
100
Agree
80
20
strongly disagree
0
PERCENT Total
Interpretation:
From the above table it is quite clear that the work load is not high, 37% of the respondents
disagreed with the question” I feel I have too much work” and another 22% strongly
disagreed, 18% admits they have too much work and 23% have no idea towards this question.
49
Q4 Safety measures provided by the company
PERCENT
strongly agree 28
Agree 31
Disagree 11
Strongly disagree 6
TOTAL 100
CHART 4
80 Agree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above table it is evident that the safety measures provided by the organizations are
good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24%
50
Q5. My relationship with my supervisor is cordial
PERCENT
strongly agree 30
Agree 41
Disagree 6
Strongly disagree 7
TOTAL 100
CHART 5
strongly agree
100
80 Agree
20 strongly disagree
0
Total
PERCENT
Interpretation:
From the above table it is clear that relationship between employees and their supervisors are
cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13%
51
Q6. My supervisor is not partial
PERCENT
strongly agree 18
Agree 30
Disagree 19
Strongly disagree 18
TOTAL 100
CHART 6
100
Agree
80
20 strongly disagree
0
PERCENT Total
Interpretation:
From the above table it is evident that the supervisors are notpartial to the employees as 18%
strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly
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Q7. My supervisor considers my idea too while taking decision
PERCENT
strongly agree 26
Agree 43
Disagree 2
Strongly disagree 3
TOTAL 100
CHART 7
strongly agree
100
Agree
80
20
strongly disagree
0
PERCENT Total
Interpretation:
From the above table it is clear that 26 and 42% of the respondents agree that supervisors
consider their employees ideas also and only 5% disagreed and 26% neither agreed nor
disagreed.
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Q8. I'm satisfied with the support from my co-workers
PERCENT
strongly agree 21
Agree 47
Disagree 9
Strongly disagree 7
TOTAL 100
CHART 8
strongly agree
100
80 Agree
20 strongly disagree
0
PERCENT Total
Interpretation:
From the above table it is clear that relation with co-workers is quite good as nearly 68% of
the respondents agree that they are satisfied with support from co-workers and only 15%
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Q9. People here have concern from one another and tend to help one another
PERCENT
strongly agree 26
Agree 41
Disagree 9
Strongly disagree 5
TOTAL 100
CHART 9
strongly agree
100
80 Agree
20 strongly disagree
0
Total
PERCENT
Interpretation:
From the above table it is clear that in this organization people have concern over each other
as 26% strongly agreed and 41% agreed and only 14% disagreed and 19% neither agreed nor
disagreed.
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Q 10. I'm satisfied with the refreshment facilities
PERCENT
strongly agree 26
Agree 20
Disagree 15
Strongly disagree 9
TOTAL 100
CHART 10
strongly agree
100
80 Agree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above table it is clear that 26% employees are strongly satisfied with the
strongly disagreed and 30% neither agreed nor disagreed and only 20% agreed.
56
Q11. We are provided with the rest and lunch room and they are good
PERCENT
strongly agree 16
Agree 34
Disagree 20
Strongly disagree 8
TOTAL 100
CHART 11
strongly agree
100
Agree
80
20
strongly disagree
0
PERCENT Total
Interpretation:
From the above table it is quite evident that 8% strongly disagreed and 20% of the
respondents disagreed and 22% neither agreed nor disagreed and only 50% of the
respondents are satisfied with the rest and lunch room provided.
57
Q.12 The parking space for our vehicles are satisfactory
PERCENT
strongly agree 4
Agree 9
Disagree 32
Strongly disagree 31
TOTAL 100
CHART 12
strongly agree
100
Agree
80
neither agree nor
60 disagree
40 Disagree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above table it is clear that respondents are not satisfied with the parking facilities
provided by the company as 31% of respondents strongly disagreed and 32% of respondents
disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have
58
Q13. I fell I'm paid a fair amount for the work i do
PERCENT
strongly agree 15
Agree 39
Disagree 13
Strongly disagree 8
TOTAL 100
Chart 13
strongly agree
100
80 Agree
20 strongly disagree
0
Total
percent
Interpretation:
From the above table it is evident that the respondents are satisfied with their salary as 39%
agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither
59
Q 14. I'm satisfied with the chances for my promotion
PERCENT
strongly agree 27
Agree 43
Disagree 9
Strongly disagree 8
TOTAL 100
Chart 14
80 Agree
20 strongly disagree
0 Total
percent
Interpretation:
From the above table it is quite clear that employees are satisfied with their chances for
promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly
60
Q15. I'm satisfied with the allowances provided by the organization
PERCENT
strongly agree 19
Agree 42
Disagree 11
Strongly disagree 7
TOTAL 100
Chart 15
Interpretation:
From the above table it is clear that the employees are satisfied with the allowances and other
benefits provided by the organization as 42% agree and 19% strongly agree. Only 11%
61
Q16 I feel my boss motivate me to achieve the organizational goals
PERCENT
strongly agree 11
Agree 33
Disagree 22
Strongly disagree 9
TOTAL 100
CHART 16
80 Agree
20 strongly disagree
0 Total
PERCE3NT
Interpretation:
strongly agree. 22% disagree this is quite high compared to other factors
62
and 9% strongly disagree and 25% neither agree nor disagree.
PERCENT
strongly agree 18
Agree 44
Disagree 13
Strongly disagree 7
TOTAL 100
CHART 17
strongly agree
100
80 Agree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above table it is evident that employees boss motivates the employee when he is
unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7%
63
.
Q. 18 I feel that my job has little impact on the success of the company
PERCENT
strongly agree 35
Agree 40
Disagree 9
Strongly disagree 6
TOTAL 100
Chart 18
strongly agree
100
80 Agree
20 strongly disagree
0 Total
PERCENT
Interpretation:
From the above chart it is clear that 75% respondents are think that they contribute in the
64
Q 19. Overall I'm satisfied with my job
PERCENT
strongly agree 28
Agree 35
Disagree 12
Strongly disagree 5
TOTAL 100
Chart 19
strongly agree
100
Agree
80
20
strongly disagree
0
percent Total
Interpretation:
From the above table it is evident that Overall satisfactions of the respondents are good as
35% agree and 28% strongly agree. Only 5% strongly disagree and 12% disagree and 20%
65
CHAPTER 6
FINDINGS
66
FINDINGS
From the study, the researcher has come to know that most of the respondents have job
satisfaction; the management has taken the best efforts to maintain cordial relationship with
the employees. Due to the working conditions prevailing in this company, job satisfaction of
each respondent seems to be the maximum. From the study, I have come to know that most
of the employees were satisfied with the welfare measures provided by BAJAJ AUTO . The
The respondents are satisfied with the environment and nature of work factors .
The respondent’s relationship with the superiors and colleagues are quite good .
reasonable.
67
CHAPTER 7
SUGGESTION AND
RECOMMENDATION
68
SUGGESTION AND RECAMANDATION
In the organization most of employees are satisfied with all the facilities provided by
company. But there are some employees also who are not satisfied with the company.
if employee is not satisfied than the he is not able to give his 100% to his work and the
69
CHAPTER 8
LIMITATIONS OF THE
STUDY
70
Limitation are as follows-
The number of employees in BAJAJ AUTO , is more, so sample size is limited by 100.
Some respondents hesitated to give the actual situation; they feared that management
The findings and conclusions are based on knowledge and experience of the respondents
71
BIBLIOGRAPHY
BOOKS:
Ashwathapa K., Human Resource Management (third edition), Tata Mc Graw Hill
edition.
Web-Site:-
www.google.com
72
ANNEXURE
73
Questionnaire
1. Name: …………………………………………………………………………………
2. Age: ………………
3. Gender: Male
Female
4. Designation……………..
1 strongly agree 2 agree 3 neither agree nor disagree 4 disagree 5 strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
74
Ques6- My supervisor is not partial-
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. Agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
Ques9- People here have concern from one another and tend to help-
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
Ques11- We are provided with the rest and lunch room and they are good-
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
1. strongly agree 2. agree 3.neither agree nor disagree 4. disagree 5. strongly disagree
75