NISANSALA DILSHANI

RECEPTIONIST/ADMIN OFFICER
+971 54 766 2144 📧 nisansaladilshani8@gmail.com
📭 Dubai, UAE

Dedicated accounts professional seeking a challenging role to apply my e xpertise

PERSONAL DETAILS in office administration, meticulous record-keeping, and compliance. Eager to
contribute precision and analytical skills to ensure accurate and efficient front
Name - W. N. D. Weerapperuma
office operations within a dynamic organizational setting.
Birthday - 20-December-1995
Visa Status - Visit Visa EXPERIENCE
Nationality - Sri Lankan
RECEPTIONIST CUM ADMIN OFFICER
SKILLS Hotel Kingsbury June 2021 to December 2023
Colombo, Sri Lanka
 Communication
 Warmly greeting and assisting visitors.
 Customer Service
 Handling incoming calls and directing them appropriately.
 Attention to Detail
 Creating a welcoming and organized reception environment.
 Time Management
 Providing basic administrative support and contributing to office efficiency.
 Teamwork
 Collaborating with the team to contribute to the overall security and safety of
 Adaptability
the workplace
 Multitasking
 Ensures safety and accuracy of all inventory reports, production reports,
 Physical Stamina
receiving reports, receivable documents, and other related operations
 Work Commitment
requirements.
 Problem Solving
 Works with sensitive information with discretion to maintain confidentiality
 ERP Systems Knowledge
and security and ensure compliance with privacy policies and regulations.
 Tally Accounting System
 Provide administrative support to ensure efficient operation of the office.

EDUCATIONAL
QUALIFICATIONS
 Bachelor of Business Management
(BSc Degree) by University of
Sabaragamuwa, Sri Lanka
 Partly qualified in the Association of
Accounting Technicians of Sri Lanka
(AAT Sri Lanka)
 G. C. E. Advanced Level Examination
 G. C. E. Ordinary Level Examination
LANGUAGES
ENGLISH
REFEREES
Can be provided on the request.
RECEPTIONIST
Orit Apparels Lanka (Pvt) Ltd. June 2020 to May 2021
 Avissawella,
Receive deliveries
Sri Lankasuch as documents and food.
 Greet and assist customers in a warm and professional manner, both in
person and over the phone.
 Provide information about our services, pricing, and appointment scheduling.
 Address customer inquiries, requests, and concerns promptly and effectively .
 Manage appointment scheduling and maintain the service bay's workflow.
 Maintain accurate records of customer information and service history.
 Handle billing and payment processing efficiently and accurately.
 Coordinate with other team members to ensure seamless customer service.
 Relay messages and information between customers and service technicians.
 Answer and direct phone calls to the appropriate department or team
member.
 Respond to emails and other forms of communication in a timely manner.
 Manage office supplies and ensure they are well-stocked.
 Assist in basic data entry and record-keeping tasks.
 Assist in handling mail and courier services.