AZMI S.

PD
RESERVATION AGENT LOMBOK UTARA, 83352, INDONESIA 081246764558

DETAILS PROFILE
Jl. Tiu Roton, Dusun Terengan Seasoned Office Assistant with over 3 years of experience providing optimal assistance
Tanak Ampar, Desa Pemenang to companies so they can focus on overall business goals. Bringing forth exceptional
Timur customer service skills with an ability to communicate effectively between all
Lombok Utara, 83352 departments. Tech-savvy professional with the flexibility to work in both fast and
indonesia slow-paced environments. Committed to offering superior administrative and clerical
081246764558 support, while serving as a dedicated assistant to office staff.
azmijmy@gmail.com
Date / Place of birth EMPLOYMENT HISTORY
10 Feb 1987 Tour Desk Agent at Tempatku Tour and Travel, Lombok
Terengan August 2019 — Present
Nationality Worked to provide tours and activities products, helped arranging tour planning in a
Indonesian professional and pleasant manner.

Reservationist at Fastboat, Bali

LINKS
April 2018 — July 2019
Linkedin
Communicate with clients to determine their needs. Assist them in booking their
Facebook reservation, as well as confirm the reservations closer to the final date. Answer questions,
Whatsapp process payments, and fulfill additional customer service responsibilities as required.

Front Desk Manager at Oceans5 Dive Resort, Gili Air

SKILLS
August 2014 — June 2016
Microsoft Office
• Keep the front desk clean, tidy, and supplied with all the necessary supplies, Keep
Computer Skills the office in order.
• Greet, communicate with, and welcome guests
Customer Service
• Answer all the customers' questions and address their complaints
Fast Learner • Check, sort, and forward emails
• Place supply orders when necessary
Teamwork
• Monitor and update records and files
• Monitor and log office expenses and costs
LANGUAGES • Delegating responsibilities and supervising business operations
Indonesian • Hiring, training, motivating, and coaching employees as they provide attentive,
efficient service to customers
English • Resolving conflicts or complaints from customers and employees.
• Generating reports and presenting information to upper-level managers or other
parties.
• Ensuring staff members follow company policies and procedures.
• Pay-rolling staff
• Responsible to the upper-level or the owner

Receptionist at Oceans5 Dive Resort, Gili Air

June 2013 — August 2014
Ferformed in a front office desk to receive or greet any visitors, patients, or clients and
answer telephone calls, include room reservations and assignment, guest registration,
cashier work, credit checks, key control, setting appointments, filing, record keeping, etc

Waiter at Fortuna Cafe , Gili T

March 2011 — April 2012
• Providing excellent wait service to ensure satisfaction
• Taking customer orders and delivering food and beverages
EDUCATION
Strata 1, STKIP Hamzanwadi, Mataram
January 2010 — January 2014
Graduated succesfully

Senior High School, MA Al-Mubasysyirun, Lombok Utara

May 2003 — May 2006
Graduated with Honors

Junior High School, Mts. Addinul Qayyim, Mataram

May 2019 — June 2002

Elementary School, SD 1 Terengan, Lombok Utara

May 1993 — May 1999

COURSES
Pelatihan Sosial Media Marketing, Sekolah Pintar
December 2020 — December 2022

EXTRA-CURRICULAR ACTIVITIES
Member at POKDARWIS, Kabupaten Lombok Utara
June 2019 — Present