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TABLE OF CONTENTS
MODULE CONTENT
Date Revised: Document No.
Basic Competency Module 9 - Issued by:
Practice Entrepreneurial Page 4 of
Revised by:
Skills in the Workplace 47
XENIA VIVERO
Revision # 01
Unit of Competency : Practice Entrepreneurial Skills in the Workplace
Module Title : Practicing Entrepreneurial Skills in the Workplace
Assessment Criteria:
2. Resource Utilization
ASSESSMENT CRITERIA:
LEARNING EXPERIENCES
Observe and select good practices relating to workplace operations
following workplace
Learning policy.
Activities Specific Instructions
Comply with quality procedure and practices according to workplace
1. Read INFORMATION SHEET Read and understand the information
requirements.
9.1-1 in Entrepreneurial sheet. After reading, answer the
mindset
Apply cost-conscious habits in resource
selfcheckutilization based
to determine onlearning.
your industry
standards.
CONDITION:
2. Answer SELF-CHECK 9.1-1 on Refer your answers to the answer key
Student/ trainee must
Entrepreneurial mindset be provided
9.1-1with
for the following:
self-check. You are required
Tools Equipmentto get ALL answers correct.
Materials/ If not, read
Supplies
the information sheet again to answer
Projector CBLM
all questions correctly.
Laptop
3. Read INFORMATION SHEET Read and understand the information
METHODOLOGY:
9.1-2 on Resource utilization sheet. After reading, answer the
● Case Study
selfcheck to determine your learning.
4. Answer SELF-CHECK 9.1-2 on
● Lecture/Discussion
Refer your answers to the answer key
Resource utilization 9.1-2 for self-check. You are required
ASSESSMENT METHOD
to get ALL answers correct. If not, read
● Case Study the information sheet again to answer
● Written Test all questions correctly.
● Interview
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Discuss the characteristic of an entrepreneur;
2. Differentiate the entrepreneurial mindset; and
3. Value the essential
chrematistic of the
entrepreneurial mind.
This creates caring culture within the organization that brings about
synergy among the people working toward a common
vision.
New Product
Development
● Creative mind
● Technical mind
● Business mind
Business Mind
● Creativity
● Suspicion of predictors
● Comfort with Uncertainty
● Openness to Experimentation
● Functional Humility
Creativity
Suspicion of Predictors
Entrepreneurs tend
to labor under the
assumption that data is
the sole predictor of an
outcome. Especially in new
markets and with new
products where data is
largely interpretive or
extrapolated, entrepreneurs are undaunted by the typical predictors that
may put off fainter hearts.
A comfort with experimentation goes beyond educated trial and error. The
ability to experiment with products, processes and outcomes, no matter
where the results may lead, is the key element of this quality.
Functional Humility
Egos can destroy the very best ideas. Entrepreneurs who are committed to
solving a business problem or reinventing a product or service display a
functional
humility.
Entrepreneurial Mind
A. MULTIPLE CHOICES.
Direction: Read the questions carefully and answer intelligently. Write the
answer on your answer sheet.
1. It allows the entrepreneur to see things in a very positive and
optimistic light.
a. Entrepreneurial heart frame
b. Entrepreneurial mind frame
c. Entrepreneurial gut frame
d. Creative mind
2. It conceptualizes and designs a product that consumers find
some use for.
a. Entrepreneurial heart frame
b. Entrepreneurial mind frame
c. Entrepreneurial gut frame
d. Creative mind
3. It organizes sufficient forces and resources to develop, launch,
and commercialize the new product in order to maximize its
market value.
a. Technical mind
b. Business mind
c. Creative mind
d. Intuition
4. It drives the entrepreneur to convert new knowledge into
something highly functional and operational. a. Technical mind
b. Business mind
c. Creative mind
d. Intuition
5. A person who starts a new business or organization taking some
personal financial risk to do so. a. Entrepreneurial heart frame
Date Revised: Document No.
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Skills in the Workplace 47
b. Entrepreneurial mind frame
c. Entrepreneur
d. Creative Mind
A. MULTIPLE CHOICE
1. b
2. d
3. b
4. a
5. c
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Explain what is resource utilization;
2. Differentiate resource allocation from resource utilization; 3.
Value the benefits of resource utilization.
As Example:
For some industries, most
constructive effectiveness is so important
for them that they hire appropriate
Date Revised: Document No.
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managers who would be committed to just
resource management and are known as
resource manager.
But the question arises, what does a
resource manager do even you already have a
project manager in the team?
Certainly, the project managers are responsible for assigning and
creating tasks to get the project complete. And the resource managers are
only accountable for distributing the resources required to make the project
success.
So, by considering your resources availability, and having the plan
how to use them, you can fix the problems before they arise.
SELF-CHECK 9.1-2
Resources Allocation
LEARNING EXPERIENCES
Learning Objectives:
After reading this INFORMATION SHEET, YOU should be able to:
1. Explain what is protocols;
2. Discuss office communication protocol;
3. Value the importance of communication protocol.
Protocols
Writing Rules
As part of the protocols,
organizations also benefit from making
sure that any communications follow
clear-use rules. This means making sure
staff understands how to communicate
properly in writing.
Quick, techy acronyms, such as LOL, WTB, WU, LTR and so on, don’t
belong in professional writings. Staff should understand they
need to
communicate in proper language that places a premium on spelling and
grammar.
Communication
Communication means the
imparting or exchanging of information
or news.
Businesses and organizations
depend on communication lines staying
open and remaining dependable between
different parts and divisions.
Without the ability to communicate effectively, company functions
start to fall apart really quick. However, everyone communicating their own
way at the same time also leads to chaos. This is where workplace protocols
come into play.
Written Communication
Written messages, the most
traditional of business communication
methods, are easily standardized by
organizations so they can be correctly
routed correctly and properly prioritized.
This is done by choosing different
methods for different levels of importance. Emails, notes and basic messages
can be used for daily communication.
Memorandums and letters on company letterhead present communicated
issues in a more formal manner. Reserve issue papers and reports for policy
discussions and important decision-making efforts.
Electronic Messaging
Electronic Messaging means the
type of Electronic Record that is
transmitted via an electronic network to
the e-mail address of a person.
The problem with emails, instant
messaging and the Internet is that
organizations frequently lose control of the message and its audience very
quickly.
Organizations are well-served by regularly training staff on the risks
and perils of electronic communication, reserving these tools for daily,
regular communication and training staff on understanding how to regularly
purge old communications and keep only important information.
Date Revised: Document No.
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Too often, people use these tools for silly or personal messaging. The
results can range from embarrassing to serious should these files later get
resurrected in lawsuits or legal matters.
Verbal Communications
Verbal communication is the use of
sounds and words to express yourself,
especially in contrast to using gestures or
mannerisms (non-verbal communication).
Protocols for verbal communication
can be implemented in similar fashion as
written documents. There should be
levels for verbal meetings, including
casual discussion, formal
meetings, hierarchy meetings, and
policymaking/decision-making interactions.
Each of these contact events should have an understood expectation
of how to communicate, for how long and how to process reactions and
decisions. Failure to do this in a business frequently results in ad hoc
interaction which, while comfortable in small groups, begins to cause
problems as organizations grow.
Virtual Communication
Virtual communication, is when
people communicate without being
faceto-face. Instructors can
communicate and provide lessons from
anywhere and anytime, as long as they
(and the audience) have the right tools.
Effective virtual communication is
a necessity in today’s business environment. It’s common in
many organizations to have full-time or part-time remote
employees.
Partners and customers do business with organizations in various
countries. In order to ensure organization, meet their goals, employees need
to understand effective virtual communication practices and put them into
action.
Date Revised: Document No.
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Things to Consider for an Effective
Virtual Communication
SELF-CHECK 9.2-1
Office Communication Protocol
A. True or False
Direction: Read the questions carefully and answer intelligently.
Write the answer on your answer sheet.
1. Effective virtual communication requires honesty and
responsiveness.
2. Virtual communication requires employees to actively pay attention
to the conversation.
3. It’s important to choose any technology for the task at hand when
communicating virtually.
4. Protocols for verbal communication can be implemented in similar
fashion as written documents.
5. Too many protocols lead to redundancy, bureaucracy and, worse,
unnecessary delays.
Date Revised: Document No.
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ANSWER KEY 9.2-1
Office Communication Protocol
A. True or False
1. True
2. True
3. False
4. True
5. True
Learning Objectives:
After reading this INFORMATION SHEET, YOU should be able to: 1.
Enumerate the steps to improve quality of business
Quality
Quality is a distinctive attribute or
characteristic possessed by someone or
something.
Whether you sell a product or a
service, these five steps will help you
ensure that you are constantly improving
the way you do business--to the delight of your customers.
Every business owner likes to think that he or she has a commitment
to quality. If that were truly the case, of course, no product would ever
disappoint, and no service would result in a complaint. So how can you
improve quality at your company?
Date Revised: Document No.
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Here are 5 steps you can take to put you on the right path.
1. Make a commitment.
W. Edwards Deming, the father of
the quality movement, argued that a
company's commitment to quality had
to come from the top, and it had to be
reinforced over and over again.
"Constancy of purpose means that
quality decisions are not
situational," writes the
operational expert Rebecca A. Morgan.
"End of month quality is the same as beginning of month.
So are you ready to commit? If you are, you should tell your staff—
and then think about how you will handle the first conflict between your
stated objective and a pressing deadline or an attractive short cut.
2. Track mistakes.
If you are going to commit to
quality, first you must define exactly
what quality is. For manufacturers, this
process involves statistical quality
control, the process of setting a product's
specifications and then sampling a small number of units from the
production line to see how closely they measure up to those specs.
Standards are set and, if too
much deviation occurs (or if quality
appears to be trending in the wrong
direction), the manufacturing process is
altered.
Tracking quality is admittedly
more difficult in a service business, and
efforts by groups such as
the International Organization for
Standardization (known as ISO) to
create meaningful benchmarks beyond
manufacturing have had mixed results.
One way to gauge customer satisfaction is by tracking what is called a
net promoter score. Devised by a Bain consultant named Fred Reichheld, a
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net promoter score keeps tabs on the number of customers who would
recommend a business to their friends.
A customer who answers 9 or 10 is seen as a promoter; a customer
who answers 7 or 8 is seen as passive; and a customer who gives a company
a score of 6 or lower is seen as a detractor. By subtracting the number of
detractors from the number of promoters, a company arrives at its net
promoter score.
3. Invest in training.
An old saw of the quality
movement is that any business with a
quality control department is doomed to
poor performance, for it has
demonstrated to every other employee
that quality is not his or her chief
concern. Instead, quality
experts recommend that
businesses train workers at all levels to
look for ways to improve quality and to
ameliorate problems.
Training takes on several
dimensions. For starters, you should set
up a new-employee initiation program
that trains workers to focus on quality
issues from their first day on the job.
Different CEOs have different
perspectives on how best to do this.
Ralph Stayer, the quality-obsessed CEO
of Johnsonville Sausage in Sheboygan
Falls, Wisconisn, believes your existing employees should be put in charge
of training new employees, because only they can provide a firsthand
perspective on how your company's operations work.
Ari Weinzweig, founder and CEO of the Zingerman's Family of
Companies in Ann Arbor, Michigan, takes a different approach: He
personally leads all new-employee orientation training sessions (which last
several days) because he believes an employer never has a better chance of
instilling values and a sense of purpose than right after he or she has hired
a new employee.
Whether you hand train duties to
your employees, take them on
personally, or some combination of the
A. Enumeration
Direction: Read the questions carefully and answer intelligently.
Write the answer on your answer sheet.
1. Enumerate ways to improve quality in business.
1. Make a commitment
2. Track mistakes
3. Invest in training
4. Organize quality circles
5. Have the right attitude
LEARNING EXPERIENCES
Learning Objectives:
After reading this INFORMATION SHEET, YOU should be able to:
1. Enumerate steps to cut cost at work; 2.
Value the importance of cost cutting.
Decrease Waste