Professional Documents
Culture Documents
CHAPTER 8
1. Within the Vardi and Weitz model, instrumental force represents an individual's personal
interests and beliefs.
True / False
Answer: TRUE
Learning Objective: 08-01
Difficulty: medium
Topic: The Emerging Study of Misbehavior
2. Within the Vardi and Weitz model, management interactions are the actions taken by
managers to prevent, control, or respond to harmful misbehavior.
True / False
Answer: FALSE
Learning Objective: 08-01
Difficulty: easy
Topic: The Emerging Study of Misbehavior
Explanation: These are management interventions.
Answer: TRUE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Answer: FALSE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Sexual harassment is both a form of aggression and unethical behavior.
8-1
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
5. Sexual harassment is a form of discrimination, and harassed employees can file claims for
battery and defamation.
True / False
Answer: TRUE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: TRUE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
7. Women tend to classify a smaller range of behavior as sexually harassing than do men.
True / False
Answer: FALSE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Women tend to classify a wider range of behavior as sexually harassing than do
men.
Answer: FALSE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Organizations rarely share information about worker aggression.
9. Demographic data may be the best predictors of violence, but it is prohibited by law from
being collected.
True / False
8-2
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: TRUE
Learning Objective: 08-01
Difficulty: medium
Topic: Selected Misbehaviors
10. American employees now put in less time at work than they did 20 years ago.
True / False
Answer: FALSE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: American employees now put in more time at work than they did 20 years ago.
11. Researchers have found that overachievers are bullied less often than are average performers.
True / False
Answer: FALSE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Researchers have found that overachievers are bullied more often than are average
performers.
12. A manager who uses intimidation, threats of firing, and promises of disciplinary action if
desired performance is not achieved is displaying incivility.
True / False
Answer: FALSE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: These actions are forms of bullying.
13. Experiencing repeated incidents of rudeness can cause some workers to become physically ill
or suffer depression.
True / False
Answer: TRUE
8-3
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
14. Some researchers believe that the unhealthier the organization, the higher the proportion of
bullied versus nonbullied employees.
True / False
Answer: TRUE
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
15. One reason that management should be concerned about incivility between colleagues is that
can escalate to a more intense form of interaction, such as aggression or violence.
True / False
Answer: TRUE
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
16. The concept of "wages in kind" suggests that the more dissatisfied the employee, the more
motivated he or she will be to engage in incivility.
True / False
Answer: FALSE
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: The concept of "wages in kind" suggests that the more dissatisfied the employee,
the more motivated he or she will be to engage in fraud.
17. Researchers have concluded that workers' substance use and abuse has more to do with
personal characteristics than with working conditions.
True / False
Answer: TRUE
Learning Objective: 08-01
8-4
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Difficulty: medium
Topic: Selected Misbehaviors
18. Multiple tests are now available that can accurately predict future substance abuse.
True / False
Answer: FALSE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: No test can accurately predict future substance abuse.
Answer: TRUE
Learning Objective: 08-02
Difficulty: easy
Topic: Selected Misbehaviors
Answer: FALSE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Stealing is not limited to tangible items; data, information, and intellectual property
can be stolen as well.
21. A work group with deviant norms about theft, through its behaviors, can display what, when,
and where to steal.
True / False
Answer: TRUE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
8-5
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: TRUE
Learning Objective: 08-02
Difficulty: easy
Topic: Selected Misbehaviors
23. Studies found that theft rates were significantly lower in organizations in which employee
compensation was reduced.
True / False
Answer: FALSE
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Explanation: Theft rates were significantly higher in organizations in which employee
compensation was reduced.
24. Most employers, thus far, do not use electronic monitoring and/or surveillance to track
employee activity.
True / False
Answer: FALSE
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
Explanation: Surveys suggest that a majority of employers currently use some form of electronic
monitoring and/or surveillance to track employee activity.
25. Under the Americans with Disabilities Act (ADA), employers can require a medical test only
after a job offer is made.
True / False
Answer: TRUE
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
8-6
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
26. Crime committed by a person of respectability and high social status in the workplace is
called _______________ crime.
A. high-society
B. social-strata
C. white-collar
D. royal
Answer: C
Learning Objective: 08-01
Difficulty: easy
Topic: The Management of Misbehavior
27. The four types of antecedents to misbehavior are individual, job, group, and
_______________.
A. religious
B. ethnic
C. organizational
D. environment
Answer: C
Learning Objective: 08-01
Difficulty: medium
Topic: The Emerging Study of Misbehavior
28. When an individual perceives that he or she is being mistreated by a manager, the preference
for misbehaving _______________.
A. may increase
B. decreases
C. is unaffected
D. spreads to other employees
Answer: A
Learning Objective: 08-01
Difficulty: medium
Topic: The Emerging Study of Misbehavior
8-7
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
C. criminologists
D. All of the choices are correct.
Answer: D
Learning Objective: 08-01
Difficulty: easy
Topic: The Management of Misbehavior
Answer: B
Learning Objective: 08-02
Difficulty: easy
Topic: The Emerging Study of Misbehavior
Answer: C
Learning Objective: 08-01
Difficulty: medium
Topic: The Emerging Study of Misbehavior
32. Within the "Model of Misbehavior" presented in the text, the intention of an intervention at C
(mediators to outcomes) shifts from prevention to _______________.
A. analysis
B. prediction
C. deterrence
D. compliance
Answer: C
Learning Objective: 08-01
Difficulty: hard
Topic: The Emerging Study of Misbehavior
8-8
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
33. The financial cost of the Enron debacle to employees, executives, the surrounding
community, and society is estimated to be in the _______________.
A. thousands
B. hundreds of thousands
C. millions
D. billions
Answer: D
Learning Objective: 08-02
Difficulty: medium
Topic: The Emerging Study of Misbehavior
34. _______________ of female employees report that they have been the object of sexually
harassing behavior at work.
A. Up to 25 percent
B. Between 25 and 50 percent
C. Over 70 percent
D. Over 90 percent
Answer: C
Learning Objective: 08-03
Difficulty: hard
Topic: Selected Misbehaviors
35. According to the U.S. Equal Employment Opportunity Commission, there were ________
charges of sexual harassment filed in 2011.
A. less than 1500
B. between 1500 and 2500
C. approximately 9,000
D. more than 11,000
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
36. This type of sexual harassment occurs when sex-related behavior interferes with an
employee’s work performance or creates an intimidating, hostile, or offensive working
environment.
A. Quid pro quo
B. Physiological
8-9
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: C
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
Answer: D
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
38. A "consensual relationship agreement," also known as a "love contract," typically includes
all of the following provisions except:
A. The relationship is consensual
B. What the dating employees will do if the relationship stops being consensual
C. A verification that both employees are aware of the company's policies on sexual harassment
D. Acknowledgement that the dating employees know they will be fired if they continue dating
Answer: D
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
39. Pryor and Stoller found that men who scored high on a characteristic designated "likelihood
to sexually harass" were more likely to display all of the following behavior except:
A. They hold adversarial sexual beliefs
B. They are aggressive in their business dealings
C. They have difficulty understanding others' perspectives
D. The endorse traditional male sex stereotypes
Answer: B
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
8-10
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
40. From a legal perspective, which of the following is not one of the types of sexual
harassment?
A. Quid pro quo
B. Physiological
C. Hostile work environment
D. Psychological
Answer: B
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
41. This type of sexual harassment occurs when an employee “feels harassed” regardless of
whether or not the sex-related behavior is illegal.
A. Quid pro quo
B. Physiological
C. Hostile work environment
D. Psychological
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
42. If an employer offered a promotion in exchange for a sexual favor it would be considered
________harassment.
A. Quid pro quo
B. Physiological
C. Hostile work environment
D. Psychological
Answer: A
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
43. Workplace violence accounts for about _______________ of the all workplace fatalities in
2010.
A. 90 percent
B. 75 percent
C. 18 percent
D. 2 percent
8-11
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: C
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
44. In which of the following work settings or activities is one the least likely to be a victim of
work place violence?
A. Fire fighting
B. Exchanging money
C. Making deliveries
D. Working late nights
Answer: A
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
45. _______________ at work is the effort of an individual to inflict harm on others with whom
the person works, or has worked, or on the organization itself.
A. Sabotage
B. Aggression
C. Harassment
D. Assault
Answer: B
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
46. Research shows that behavior women consider sexual, men may interpret simply as
_______________.
A. friendly
B. aggressive
C. flirting
D. passive
Answer: A
Learning Objective: 08-04
Difficulty: medium
Topic: Selected Misbehaviors
8-12
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
47. Researchers have attempted to find a link between individual differences, such as
_______________ and aggression.
A. anger
B. Type A behavior
C. gender
D. All of the choices are correct.
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: B
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
Answer: A
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
50. Management pressure to work harder and longer is associated with all of the following
except:
A. burnout
B. frustration
C. anxiety
D. homicide
Answer: D
Learning Objective: 08-03
8-13
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Difficulty: medium
Topic: Selected Misbehaviors
51. Many victims perceive _______________ as the reason that bullies directed their behavior
toward them.
A. anger
B. envy
C. low intelligence
D. revenge
Answer: B
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
52. Bullying differs from "normal" conflict with peers in that bullying is characterized by:
A. An imbalance of power
B. Strong emotional reactions from the victim
C. No effort to resolve the conflict
D. All of the choices are correct.
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
53. _______________ is defined as repeated actions that are directed to another worker that are
unwanted and that clearly cause humiliation and distress and create an unpleasant work setting.
A. Incivility
B. Bullying
C. Crime
D. Discipline
Answer: B
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
54. All of the following have been identified as providing a social context in which bullying can
occur except:
A. Allowing jobs to be done in isolation
B. A department with low employee morale
8-14
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
C. An over-abundance of supervision
D. Social inequities in the workplace
Answer: C
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
55. Victims who can't tolerate bullying often leave the organization through _______________.
A. retirement
B. illness
C. choice
D. All of the choices are correct.
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: B
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
57. According to recent research, employees who are the recipients of uncivil behavior
experience all of the following except:
A. Increased job stress and dissatisfaction
B. Lower levels of creativity
C. Higher commitment to the organization
D. Higher turnover
Answer: C
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
8-15
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
59. All of the following are recommended ways to stop incivility except:
A. Implementing a zero-tolerance policy
B. Proactively managing the climate of the organization
C. Punishing those who engage in uncivil behaviors
D. Ignoring incivility in new hires
Answer: D
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
60. Researchers found, based on interviews with 200 incarcerated embezzlers, that most of them
committed fraud to _______________.
A. cover other crimes
B. increase the stock price of the organization
C. meet their financial obligations
D. buy things their salaries didn't cover
Answer: C
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
61. A study of over 12,000 employees found that _______________ had engaged in such
workplace misbehaviors as goldbricking, sick time abuses, and/or fraud at least once.
A. 10 percent
B. 25 percent
C. 57 percent
D. 90 percent
Answer: D
8-16
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
62. Full-time workers who are illicit drug users are more likely than non-drug users to have done
all of the following except:
A. Worked for three or more employers in the past year
B. Had past military service
C. Taken unexcused absences from work
D. Voluntarily left an employer or been terminated within the last year
Answer: B
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Answer: D
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Answer: D
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
65. What is the single most significant risk factor that drives employees to drink?
A. Work overload
B. Abusive supervisors
C. Working with alcoholic coworkers
8-17
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: D
Learning Objective: 08-02
Difficulty: easy
Topic: Selected Misbehaviors
Answer: D
Learning Objective: 08-02
Difficulty: easy
Topic: Selected Misbehaviors
Answer: D
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
68. Three types of organizational sabotage targets exist. They include all of the following except:
A. People
B. Equipment
C. Data
D. The work setting
Answer: D
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
8-18
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: B
Learning Objective: 08-02
Difficulty: easy
Topic: Selected Misbehaviors
Answer: B
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
Answer: C
Learning Objective: 08-03
Difficulty: easy
Topic: Selected Misbehaviors
72. The _______________ under the Bill of Rights guarantees due process and equal protection.
A. First Amendment
B. Fourth Amendment
C. Fifth Amendment
D. Fourteenth Amendment
Answer: D
Learning Objective: 08-04
Difficulty: hard
8-19
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Topic: Privacy
73. The _______________ under the Bill of Rights protects an employee's freedom of speech
and association.
A. First Amendment
B. Fourth Amendment
C. Fifth Amendment
D. Fourteenth Amendment
Answer: A
Learning Objective: 08-04
Difficulty: hard
Topic: Privacy
74. The _______________ under the Bill of Rights protects against communications from
unreasonable searches and seizures.
A. First Amendment
B. Fourth Amendment
C. Fifth Amendment
D. Fourteenth Amendment
Answer: B
Learning Objective: 08-04
Difficulty: hard
Topic: Privacy
75. Organizations can utilize medical, drug, psychological, or lie detector testing when the
situation meets all of the following conditions except:
A. If results are openly shared and subject to public review
B. The test is designed to predict a person's ability to perform
C. The test is relatively non-invasive
D. The test results are private
Answer: A
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
8-20
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
76. What is the difference between occupational crime and organizational crime?
Answer: Occupational crime involves crimes committed to benefit the criminal; it does not have
organizational support. Organizational crime is criminal behavior that is conducted with the
support of the organization.
Learning Objective: 08-01
Difficulty: medium
Topic: The Management of Misbehavior
78. The text discusses five specific categories of misbehavior. What are they?
Answer: Unwelcome advances, requests for sexual favors and other types of verbal,
psychological, or physical abuses.
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
8-21
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: From a legal perspective, there are several types of sexual harassment, including: quid
pro quo, hostile work environment and psychological
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: Some companies ask employees to sign a “consensual relationship agreement” or “love
contract.” This agreement has to be signed by both dating employees and typically includes the
numerous provisions including that the relationship is consensual.
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
82. There are three tests that can help you categorize and focus on particular behaviors, one is the
Family IQ test. What are the other two?
Answer: There are three tests that can help you categorize and focus on particular behaviors.
They are (1) the Family IQ test, (2) the Public Forum test, and (3) the Dual Treatment test
Learning Objective: 08-04
Difficulty: medium
Topic: Selected Misbehaviors
Answer: Bullying can be defined as repeated actions toward another worker that are unwanted
and that cause humiliation, distress, and an unpleasant work setting. Incivility, on the other hand,
is behavior that is rude, discourteous, or demeaning toward others; in effect, a lack of respect for
others.
Learning Objective: 08-03
Difficulty: medium
8-22
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
84. Employees that experience incivility are impacted numerous ways. Identify three.
Answer: Any three of the following: Increased job stress and dissatisfaction, Lower levels of
creativity, Cognitive distraction and psychological distress, Disrupted relationships at work,
Lower commitment to the organization, Higher turnover.
Learning Objective: 08-03
Difficulty: hard
Topic: Selected Misbehaviors
Answer: Cyberslacking costs organizations in lost time and energy being devoted to
nonorganization matters. Personal cyberslacking can also burden an organization’s computer
network. Employees who access pornography sites in offices may also contribute inordinately to
sexual harassment behaviors.
Learning Objective: 08-02
Difficulty: medium
Topic: Selected Misbehaviors
86. The U.S. Equal Employment Opportunity Commission tracks sexual harassment cases. What
do their statistics indicate regarding the cost sexual harassment for employers?
Answer: According to the U.S. Equal Employment Opportunity Commission, there were 11,364
charges of sexual harassment filed in 2011 that resulted in companies paying out $52.3 million.
Learning Objective: 08-03
Difficulty: hard
Topic: Selected Misbehaviors
87. The term STEAL refers to four motives behind theft behavior. What are they?
8-23
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Difficulty: medium
Topic: Selected Misbehaviors
88. Your friend states that an employer must notify its employees if it intends to read their
emails. Are they correct?
Answer: The courts have reaffirmed that employers can read e-mails sent over their computer
systems even if employees are uninformed of the policies.
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
89. Are privacy rights the same for public and private employees?
Answer: Privacy rights for public employees are found in the U.S. Constitution and are generally
broader than the privacy rights of employees in the private sector.
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
90. A medical practitioner has performed a medical test on an employee. What information may
be shared with the employer?
Answer: Those who oppose contend that a strict e-mail privacy policy provides employees with a
sense of autonomy, self-confidence, and empowerment. Many employees value these factors,
and they show it with higher morale and more loyalty to the organization.
Learning Objective: 08-04
8-24
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Difficulty: medium
Topic: Privacy
ESSAY QUESTIONS
92. Describe Vardi and Weitz Model of Organizational Misbehavior and the categories of
misbehavior in their framework.
93. Explain what is meant by management interventions and the points at which these
interventions may be made.
Answer: Management interventions are the actions taken by managers (representing the
organization) to prevent, control, or respond to harmful misbehavior. Exhibit 8.2 displays three
specific points for management intervention—A, B, and C. At point A, management can
carefully screen and refuse to hire “risky” individuals. Management can also intervene at other
antecedent points: job, group, and organization. The problem with interventions at these points is
that the person is already employed. The most efficient intervention point is during the
preemployment phase. The intervention at B requires affecting the normative force, as well as
the instrumental force. The goal of this intervention point is to reduce the possibility of a job,
group, or organizational antecedent to trigger misbehavior. For example, some organizations use
mentor programs to provide a role model of proper (normative) attitudes and behavior and
communicate through mentor–mentee discussions the consequences of misbehaving
(instrumental). The intention of an intervention at C shifts from prevention to deterrence. The
manager works to reduce the possibility of the intention to misbehave. A member of a team who
values being part of the team may learn that misbehavior could mean being transferred (control)
to another unit. She may decide that staying with the preferred unit is important and elect to
behave properly. The threat of a transfer may be powerful enough to evoke a change in behavior.
Learning Objective: 08-01
Difficulty: hard
8-25
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: The potential costs of employee misbehavior to individuals, groups, organizations, and
other societal groups can be substantial. For example, the financial costs of the Enron debacle to
employees (lost pensions), executives (imprisonment, lost careers), the community (Houston’s
economic and business infrastructure), and society (legal expenses) have not yet been calculated.
14 However, losses will reach billions of dollars. In addition to the financial costs of the Enron
and other similar cases are substantial social costs (premature illness, depression, suicide, family
instability). Are managers responsible for these costs? Some believe that managers have been
given a “free ride” in the social cost responsibility area.
Learning Objective: 08-02
Difficulty: medium
Topic: The Emerging Study of Misbehavior
Answer: From a legal perspective, there are several types of sexual harassment, including: 1.
Quid pro quo. This form of sexual harassment occurs when an employee’s compliance with
requests for sexual favors are linked to employment decisions (e.g., promotion or hiring). 2.
Hostile work environment. This sexual harassment occurs when sex-related behavior interferes
with an employee’s work performance or creates an intimidating, hostile, or offensive working
environment. 3. Psychological. This sexual harassment occurs when an employee “feels
harassed” regardless of whether or not the sex-related behavior is illegal. Sexual harassment
occurs because of power differences, lust, and reasons that are not entirely understood. It occurs
across gender lines and across sexual orientations. It is not only misbehavior but is also illegal.
Sexual harassment is a form of discrimination, but in addition, harassed employees can file
claims for battery and defamation.
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
8-26
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: While student answers will vary, culture is a component in the Model of Organizational
Misbehavior, presented in the text and has been related to sexual harassment, bullying, incivility,
employee substance abuse and theft.
Learning Objective: 08-01
Difficulty: medium
Topic: The Emergence in Management of the Study of Misbehavior
Answer: While answers will vary, students may key on the following. Flirting, joking, bantering,
and other sexual interactions are daily occurrences in work settings. Not all of these interactions
constitute sexual harassment. Consensual sexual interactions are those that reflect positive
expressions of workers’ sexual choices and desires. However, some workplace relationships can
have a host of negative ramifications, including accusations of favoritism, decreased
productivity, gossip, and in the case of a bad breakup, a strained work environment and even
workplace violence. Some companies ask employees to sign a “consensual relationship
agreement” or “love contract.”
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: How can a manager recognize a behavior as sexual harassment? There are a few tests
for focusing on and categorizing particular behaviors: The Family IQ Test. Would this occur if
the sexual harasser’s child were present? Would it be occurring if the spouse of the victim were
present? Would you as an observer want the behavior or allow the actions to be done to your
daughter? The Public Forum Test. Is this a behavior you would like to see in the newspaper or
hear about in a radio broadcast or on a television news program? Dual Treatment. Is this done to
other people, of both sexes, frequently? These are general rules to help managers assess the
behaviors of others, as well as their own behaviors. Considering the responses to these kinds of
questions can help a manager govern his or her own behavior and decide how and when to
intervene.
Learning Objective: 08-03
Difficulty: hard
Topic: Selected Misbehaviors
8-27
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 08 – Managing Misbehavior
Answer: While student answers may vary the discussion my include the concept of
psychological violence and bullying. Bullying is defined as repeated actions that are directed
toward another worker, which are unwanted, which may be done deliberately or unconsciously,
but clearly cause humiliation and distress, and create an unpleasant work setting. The behaviors
of a bully are intended to be hostile actions or are considered by the victim to be hostile.
Bullying differs from “normal” conflict with peers in that bullying is characterized by an
imbalance of power, strong emotional reactions from the victim, a tendency to blame the victim,
no effort to resolve the conflict, and an attempt to gain control through conflict.
Learning Objective: 08-03
Difficulty: medium
Topic: Selected Misbehaviors
Answer: While answers will vary, the text presents the following perspective. A controversial
question is whether employees give up all civil liberties once they cross into the organization.
Are there any workplace rights, and shouldn’t privacy be a top one? This question is more than a
philosophical issue. There is a reciprocal aspect to privacy rights. The relationship between the
employee and employer is reciprocal. An employer expects employees not to share proprietary
secrets, yet unless the employer respects employee privacy the reciprocal relationship is broken
or damaged. Routine examination of employee e-mails damages confidentiality.
Learning Objective: 08-04
Difficulty: medium
Topic: Privacy
8-28
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Another random document with
no related content on Scribd:
The Project Gutenberg eBook of Rare days in
Japan
This ebook is for the use of anyone anywhere in the United
States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it away
or re-use it under the terms of the Project Gutenberg License
included with this ebook or online at www.gutenberg.org. If you
are not located in the United States, you will have to check the
laws of the country where you are located before using this
eBook.
Language: English
ILLUSTRATED