Human Communication in Society 5Th Edition Alberts Test Bank Full Chapter PDF

Human Communication in Society 5th
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Alberts, Human Communication in Society 5e, Test Bank
Test Bank
Chapter 10: Small Group Communication
Multiple Choice
10.1. Luna hates group projects in school because she always ends up doing most of the work.
Luna is experiencing _____.
a. groupthink
b. primary grouping
c. grouphate
d. group mentality
Answer: c
Chapter: 10
Module: 10.1
Learning Objective: LO 10.1 Identify four reasons for learning about small group
communication.
Topic: The Importance of Small Group Communication
Difficulty: Moderate
Skill: Apply What You Know
10.2. What is one disadvantage of working in a group?

a. It can be time consuming compared to making decisions as an individual.
b. It tends to produce less innovative ideas than an individual can when working alone.
c. It does not facilitate creativity, leading to lower quality decisions.
d. It does not promote critical thinking, leading to worse decisions.
Answer: a
Chapter: 10
Module: 10.1
communication.
Skill: Understand the Concepts
Copyright © 2019, 2016, 2013 Pearson Education Inc. All Rights Reserved.
1
10.3. In order to have small group communication, the group must have _____.
a. more than six people
b. various goals
c. connection with each other
d. little supervision
Answer: c
Chapter: 10
Module: 10.2
Learning Objective: LO 10.2 Define small group communication.
Topic: What Is Small Group Communication?
Difficulty: Easy
Skill: Remember the Facts
10.4. Which of the following groups fulfills the textbook’s definition of a small group?
a. two friends studying for a test together
b. four classmates collaborating on a PowerPoint Presentation
c. five coworkers attending a lecture at a conference
d. six people making small talk while in line at a coffee shop
Answer: b
Chapter: 10
Module: 10.2
10.5. A work team is different from a group in that a work team_____.

a. is managed outside of itself
b. works on whatever it wants to
c. works within an organization on specific projects
d. conducts research studies
Answer: c
2
Chapter: 10
Module: 10.2
10.6. The shared expectations group members have regarding each individual’s communication
behavior in the group is known as _____.
a. group roles
b. group styles
c. task roles
d. task management
Answer: a
Chapter: 10
Module: 10.3
Learning Objective: LO 10.3 Identify and give examples of task, relational, and individual small
group roles.
Topic: Small Group Communication and the Individual: Roles
Difficulty: Easy
10.7. Sean checked the clock and saw that it was 10:00 a.m., which was the time the group had
agreed upon to start the meeting. Clearing his throat to get the attention of his coworkers, he
jumped right into explaining the project. Sean is taking on which role?
a. task
b. relational
c. individual
d. social
Answer: a
Chapter: 10
Module: 10.3
3
group roles.
10.8. During a meeting, Ming-Na pipes up and says, “Now that we know what our needs are, I
think our goal should be to submit a comprehensive strategic plan by the end of the month.”
What type of relational role is Ming-Na filling?
a. encourager
b. gatekeeper
c. standard setter
d. expediter
Answer: c
Chapter: 10
Module: 10.3
group roles.
10.9. Trait theory assumes that leaders are _____.

a. appointed
b. taught
c. born
d. accidental
Answer: c
Chapter: 10
Module: 10.4
Learning Objective: LO 10.4 Describe five theories of group leadership.
Topic: Small Group Communication and the Individual: Leadership
Difficulty: Easy
4
10.10. When one suggests that a leader can acquire communication skills and leadership
behavior over time, one is following the _____ theory.
a. trait
b. functional
c. style
d. transformational
Answer: b
Chapter: 10
Module: 10.4
Difficulty: Easy
10.11. Lucas is part of a small group at work in which all members are seen as partners. Every
group member shares responsibility for the work they complete. What type of leadership is
Lucas’s group experiencing?
a. democratic leadership
b. shared leadership
c. laissez-faire leadership
d. authoritarian leadership
Answer: b
Chapter: 10
Module: 10.4
10.12. Wilona continually encourages her team to work independently from her, the group
leader. She does this by encouraging group cohesion. Wilona is a(n) _____ leader.
a. transformational
5
b. servant
c. authoritarian
d. charismatic
Answer: a
Chapter: 10
Module: 10.4
10.13. Amara owns her own textile company. She makes an effort to lead her employees by
being aware of what is going on in the company, listening to her employees’ concerns, and
emphasizing collaboration and trust. Amara is exemplifying _____ leadership theory.
a. transformational
b. servant
c. functional
d. helpful
Answer: b
Chapter: 10
Module: 10.4
10.14. Jeremiah forgot to go to the first meeting for his group’s presentation. In class the next
day, he was told that the group members who were present had collaborated and unanimously
agreed on who would fill each specific role. In this instance, the group had used which
communication process to assign the roles?
a. equal participation
b. consensus decision-making style
c. cooperative conflict style
d. respectful communication style
6
Answer: b
Chapter: 10
Module: 10.5
Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the
four phases of small group decision making and the role of technology in small group processes.
Topic: Effective Small Group Communication
10.15. Lisa and four of her colleagues have been tasked with improving sales for her company.
While trying to solve the problem, they spend months gathering data from reports and surveys.
They spend a lot of time discussing the results and coming up with new surveys, but they never
discuss a solution. Lisa’s small group appears to be experiencing _____.
a. brainstorming
b. primary tension
c. groupthink
d. analysis paralysis
Answer: d
Chapter: 10
Module: 10.5
10.16. Which stage of the problem-solving agenda involves brainstorming to generate as many
ideas as possible without critiquing those ideas?
a. step 1: define and delineate the problem
b. step 2: analyze the problem
c. step 3: identify alternative solutions
d. step 4: evaluate proposed solutions
Answer: c
7
Chapter: 10
Module: 10.5
10.17. When group members experience uncertainty and wonder how the group is going to
function, the group is experiencing _____ tension.
a. primary
b. identity
c. beginning
d. solution
Answer: a
Chapter: 10
Module: 10.5
Difficulty: Easy
10.18. Cullen is in a small group focusing on a project for work. The group is currently
cooperating and members are able to compromise while discussing the problem at length. Which
decision-making phase is the group in?
a. orientation
b. conflict
c. emergence
d. reinforcement
Answer: c
Chapter: 10
Module: 10.5
8
10.19. The term _____ was coined in light of fiascoes such as the Bay of Pigs Invasion to
describe a process where members bow to peer pressure and fail to voice their useful but
sometimes contradictory opinions.
a. grouphate
b. laissez-faire
c. consensus decision-making
d. groupthink
Answer: d
Chapter: 10
Module: 10.5
Difficulty: Easy
10.20. Which type of virtual team would use videoconferencing to communicate with each
other?
a. same-time, same-place
b. same-time, different-place
c. different-time, same-place
d. different-time, different-place
Answer: b
Chapter: 10
Module: 10.5
9
10.21. The use of coercive power is usually _____ because group members resent the threats and
may use coercive power themselves, leading to poor decision making.
a. efficient
b. hierarchical
c. unproductive
d. individualistic
Answer: c
Chapter: 10
Module: 10.6
Learning Objective: LO 10.6 Discuss how diversity influences small group processes.
Topic: The Individual, Small Group Communication, and Society: Power and Diversity
Difficulty: Easy
10.22. Diversity influences _____ because having various perspectives and various information
sources can broaden members’ perspectives.
a. innovation
b. efficacy
c. group processes
d. group enjoyment
Answer: a
Chapter: 10
Module: 10.6
10.23. Guidelines for ethical communication in small groups include _____.

a. those working to promote individual goals
10
b. those aimed at limiting communication

c. those aimed at strengthening group relationships
d. those working to appoint a singular group leader
Answer: c
Chapter: 10
Module: 10.7
Learning Objective: LO 10.7 Give three types of guidelines for communicating more ethically in
your small group communication.
Topic: Ethics and Small Group Communication
Difficulty: Easy
10.24. Truthfulness in your communication with a group includes _____ and _____.
a. sharing secrets; disclosing personal information
b. being accurate; avoiding exaggeration
c. pointing out mistakes; being right
d. taking charge; delineating responsibility
Answer: b
Chapter: 10
Module: 10.7
Difficulty: Easy
10.25. Successful group relationships require cohesion and trust. What is an effective method of
building cohesion in a group?
a. Remind the group of differences between the members.
b. Discourage participation from the less dominant group members.
c. Recognize group achievements instead of individual contributions.
d. Focus on strengths of all group members.
Answer: d
11
Chapter: 10
Module: 10.8
Learning Objective: LO 10.8 Discuss ways to improve your own small group communication
skills.
Topic: Improving Your Small Group Communication Skills
True/False
10.26. Students who study in small groups perform at higher intellectual levels.
Answer: True
Chapter: 10
Module: 10.1
communication.
Difficulty: Easy
10.27. A major disadvantage to small groups is that they stifle creativity.
Answer: False
Chapter: 10
Module: 10.1
communication.
Difficulty: Easy
12
10.28. Small group communication is communication among a small number of people who
share a common goal, who feel connected to each other, and who coordinate their behavior.
Answer: True
Chapter: 10
Module: 10.2
Difficulty: Easy
10.29. Effective group members should only fill roles that are of interest to them and compatible
with their strengths.
Answer: False
Chapter: 10
Module: 10.3
group roles.
10.30. Leadership seeks change, while management seeks order and stability.
Answer: True
Chapter: 10
Module: 10.4
Difficulty: Easy
13
10.31. Most experts agree with the notion that leaders are born, not made, and that they are
naturally good communicators.
Answer: False
Chapter: 10
Module: 10.4
Difficulty: Easy
10.32. Primary tension is uncertainty during the conflict phase in the decision-making process.
Answer: False
Chapter: 10
Module: 10.5
Difficulty: Easy
10.33. To improve communication, diverse groups should explore commonalities among group
members.
Answer: True
Chapter: 10
Module: 10.6
14
10.34. Ethical guidelines for responsible group communication include those aimed at
strengthening individual achievement over group relationships.
Answer: False
Chapter: 10
Module: 10.7
Difficulty: Easy
10.35. To improve small group communication skills, you should cultivate an individualistic,
“me” orientation.
Answer: False
Chapter: 10
Module: 10.8
Learning Objective: LO 10.8 Discuss ways to improve your own small group communication
skills.
Topic: Improving Your Small Group Communication Skills
Difficulty: Easy
Fill-in-the-Blank
10.36. _____ is the distaste and aversion that people feel toward working in groups.
Answer: Grouphate
Chapter: 10
Module: 10.1
communication.
15
Difficulty: Easy
10.37. Most experts agree that _____ people is the fewest number that can constitute a small
group.
Answer: three
Chapter: 10
Module: 10.2
Difficulty: Easy
10.38. Small group communication has two primary dimensions: _____ communication, related
to the accomplishment of goals, and _____ communication, related to establishing a group’s
social atmosphere.
Answer: task; relational
Chapter: 10
Module: 10.3
group roles.
10.39. Group members filling _____ roles focus more on their own interests and are therefore
dysfunctional to the group process.
Answer: individual
Chapter: 10
Module: 10.3
16
group roles.
10.40. According to style theory, a(n) _____ leader takes charge and has a high level of intellect
and expertise, making all decisions him- or herself.
Answer: authoritarian
Chapter: 10
Module: 10.4
Difficulty: Easy
10.41. The term _____ describes a leadership style characterized by complete freedom for the
group in making decisions.
Answer: laissez-faire
Chapter: 10
Module: 10.4
Difficulty: Easy
10.42. Group members demonstrate that other members are valued and important in the _____
style.
Answer: respectful communication
Chapter: 10
Module: 10.5
17
Difficulty: Easy
10.43. In the _____ phase of decision making, the group has worked through primary and
secondary tensions and expresses a cooperative attitude.
Answer: emergence
Chapter: 10
Module: 10.5
Difficulty: Easy
10.44. Leaders or group members may turn legitimate power into _____ power, or threats, to get
others to do what they want.
Answer: coercive
Chapter: 10
Module: 10.6
Difficulty: Easy
10.45. The methods, including communication, by which a group accomplishes a task are known
as _____.
Answer: group processes
Chapter: 10
18
Module: 10.6
Difficulty: Easy
Essay
10.46. Describe three ways that group work can enhance your life and future.
Answer: The first enhancement group work can bring is with college performance. Considerable
research indicates that college students who study in small groups perform at higher intellectual
levels, learn better, and have better attitudes toward subject matter than those who study alone.
This is probably because studying with others allows you to encounter different interpretations
and ideas. The second enhancement is with career success. The top skills employers say they
seek are the ability to work in a team structure, and the ability to make decisions and solve
problems. These skills are particularly important in today’s global workplace—where you may
be working, face to face or virtually, with people from different countries/cultural backgrounds.
Whether you are in business or another profession, organizations tend to hire and promote those
who have proven they can work well with others. The third enhancement is with one’s personal
life. Most people also participate in at least some small groups outside work. For one thing, most
people communicate with family and friends on a regular basis. In addition, many people serve
on committees in religious or political organizations, and increasing numbers of people join
support groups to deal with crises, life transitions, or chronic health conditions.
Chapter: 10
Module: 10.1
communication.
10.47. Define small group communication and explain the four components of the definition.
Answer: Small group communication is defined as communication among a small number of

people who share a common purpose or goal, who feel connected to each other, and who
19
coordinate their behavior. The four components are as follows: First is a small number of people.
Most experts agree that three is the fewest number of people that can constitute a small group
and that five to seven people is the optimum upper limit for working groups. In general, small
groups of three (whether working in direct contact or virtually) experience better communication
in terms of openness and accuracy than do larger groups of six. Second is a common purpose.
Sometimes the purpose may be assigned by an instructor or employer—a semester-long course
project, completing a marketing research study for a client, or working together to recommend a
candidate for a job. Having a clear purpose or goal is important and is directly (positively)
related to group productivity and increased team performance. Third is a connection with each
other. People in work groups need to experience a group identity and recognize their
interdependence because when members do not feel a sense of connection, the group won’t
function as it should. Fourth is an influence on each other. Members of small groups need to
coordinate their behavior, and in doing so, they may exert influence on each other. This influence
can be positive or negative, and each group member contributes to the success or failure of the
whole group.
Chapter: 10
Module: 10.2
10.48. Describe the three types of small group communication roles and provide examples of
each.
Answer: The three types of communication roles are task, relational, and individual. Task roles
are roles that are directly related to the accomplishment of group goals. These communication
roles often involve seeking, processing, and evaluating information. For example, one of these
roles is the initiator–contributor, who proposes new ideas or approaches to group problem
solving. If, in a group, the members are struggling to solve a problem based on one idea, the
initiator–contributor offers expertise in looking at the problem through a different lens.
Relational roles are roles that help establish a group’s social atmosphere. Members who
encourage others to talk or mediate disagreements are filling relational roles. For example, a
harmonizer mediates disagreement among group members. If a harmonizer witnessed two
members arguing over an idea, he or she could propose a compromise or suggest listening to
both ideas instead of simply arguing the merits of each. Individual roles are roles that focus more
on individuals’ own interests and needs than on those of the group. This tends to be
dysfunctional to the group because these individuals tend to be uninvolved, negative, aggressive,
20
or constantly joking. For example, the joker always has to “one up” members’ comments with a
joke or a story, constantly moving the group off-task.
Chapter: 10
Module: 10.3
group roles.
10.49. Describe how diversity can influence four aspects of group communication and give
examples of each.
Answer: The four aspects of group communication that diversity influences are innovation,
efficacy, group processes, and group enjoyment. With innovation, decades of research by
organizational scientists, psychologists, sociologists, economists, and demographers show that
socially diverse groups (that is, those with a diversity of race, ethnicity, gender, and sexual
orientation) are more innovative than homogeneous groups. Having different perspectives means
also having a variety of information sources to apply to a problem or issue. For example, one
study of 122 manufacturing firms showed that diverse top management teams (TMT) had a
strong impact on new product innovativeness (and ultimately enhanced performance). With
efficacy, it seems that building early group cohesion in diverse groups smooths the way to
managing differences in later discussions. There are several ways to accomplish this, including
focusing the group’s attention on the goal of the group and exploring commonalities among
group members. For example, in a college course, diverse group members may discover that they
participate in the same extracurricular sport or social activity and use that foundation to construct
cohesion. With group processes, effective communication by some may reduce isolation and
encourage effort of all group members. For example, one group of researchers randomly
assigned students to task groups so that each group had varying degrees of age, gender, and
ethnic diversity. Ethnic, gender, and age diversity in this study had little effect on the
communication process, but those who preferred more interdependent or collectivistic interaction
participated more and cooperated more in the group, thus having a more positive impact on
group processes. With group enjoyment, enjoyment may be affected by diversity, but it’s also
dependent largely on the communication skills of the group members, which do not always come
naturally. For example, a study examined the experience of college students who worked in
groups that were composed of either (1) mostly whites or (2) mostly ethnic minorities. The
researchers found that minorities and white students all preferred minority-dominated teams to
white-dominated teams. The researchers suggest that some level of collectivism may have been
21
working in the minority-oriented groups and that members were more attentive to relational
harmony.
Chapter: 10
Module: 10.6
10.50. What are the three ethical relational guidelines to working in a small group? Provide an
example of each as you consider upcoming group work.
Answer: The three types of ethical guidelines are: (1) those aimed at strengthening group
relationships, (2) those dealing with specific communication practices, and (3) those related to
group decisions. Relational ethics involve demonstrating commitment to the group. Coming to
meetings, participating, and doing your share of the group work demonstrates that commitment.
For example, an ethical small group member in a group project for class would offer a time when
he or she is available and make sure to meet at that time. During the meeting, he or she would
offer insight and help determine his or her role in the project. Outside the meeting, he or she
would make sure to accomplish whatever tasks he or she was assigned to fill. Ethical group
members also work toward communicating truthfully and authentically. Truthfulness includes
being accurate and avoiding exaggeration. Authentic communication that is open and free from
pretense and language that is inclusive and not hurtful to others go a long way in promoting the
kind of group cohesion necessary for group effectiveness. For example, the same student, in
participating at meetings, would be communicating ethically by listening to others’ opinions,
replying in a constructive manner, and not being derogatory toward the individuals themselves or
their background, race, or orientation. A third area of small group ethics concerns the collective
actions of the group members. For example, the student above would have to present his or her
own research or findings, not the work of others that was discovered online or elsewhere. While
finding others’ research may be easier than discovering one’s own, these actions could lead to
consequences for the entire group if he or she chose to plagiarize.
Chapter: 10
Module: 10.7
22
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leppälinnun sävel, lämpöä sydämeeni sytyttää rämeellä viheltävän
viklan liverrys.
Jopa kumminkin kannattanee olla olemassa, elää ja toimia —

vaikka hiljaisuudessa, yksinäänkin!
Jo saatan miltei ylistää sinua, yksinäisyyttä! Lääkkeistä paras olet

sinä väsyneelle, nääntyneelle mielelle. Sinun seurassa opin itseni
paremmin tuntemaan, opin luontoa lähenemään, iäisyyden
käsittämään — — —.
Jo tulevat he — jo tulevat elämänhalu ja toivo luokseni

vierailemaan — — — hiljaisin askelin hämyiseen huoneeseni
hiipivät.
Muutama sadepisara singahtaa taas ruudulleni. Surullisesti

veisaten tuuli kiihtyy, uunintorvissa vaikeroiden huokailee. On
pimennyt taas ja joen heleä hopeavyö tummaksi painuu.
Sopusoinnussa se on harmaahuntuisen taivaan kanssa, joka äsken
vielä oli niin pilvettömän kirkas. Kalpeita sumupilviä lähellä
maanpintaa vaeltaa — täytyy sulkea akkuna — — —.
Hävinneet ovat harvinaiset vieraani — toivo ja elämänhalu.

Lakastunut on äsken puhjennut riemuni heleä kukkanen — ja tuttu
toverini, hämärä surumielisyys valjuna vieressäni istuu. Tyhjää ja
harmajaa kaikki — — — syksy keskellä kirkasta kevättä!
Ääneti on käki, lopettanut on leppälintu laulunsa. Surullisina,

avuttomina huojuvat pisaraoksaiset koivuni, kolkosti tuuli huokailee,
alakuloisia säveliä koski soittelee. Yksitoikkoisesti tippuen räystäs
nyyhkyttää ja pisara pisaralta katoaa rohkeuteni, aste asteelta
elämänhaluni alenee — — —.
Ainoa toverini, vapauttaan hakeva harmaja sarvijaakko kömpii
pitkin ruutua ylös, aina uudelleen pudoten ja taas ylös yrittäen.
Tuntuu mielestäni kuin olisin itsekin tuollainen sarvijaakko, joka
kiipeilee, kiipeilee — pudotakseen. Kurja kuoriainen, jota olojen luja
lasiruutu vapauteen pääsemästä estää! — — —.
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Human Communication in Society 5Th Edition Alberts Test Bank Full Chapter PDF

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Human Communication in Society 5th

Edition Alberts Test Bank

10.2. What is one disadvantage of working in a group?

10.5. A work team is different from a group in that a work team_____.

10.9. Trait theory assumes that leaders are _____.

10.23. Guidelines for ethical communication in small groups include _____.

b. those aimed at limiting communication

10.27. A major disadvantage to small groups is that they stifle creativity.

Answer: task; relational

Answer: respectful communication

Answer: group processes

Answer: Small group communication is defined as communication among a small number of

Skill: Apply What You Know

Lupasinhan sinulle kirjoittaa, miten täällä maansydämessä

Pitkä päiväni kului kuten ainakin — vanhaan yksitoikkoiseen

Ja nyt on ilta — on Vapunpäivän ilta!

Yksinäni nyt keväänjuhlaa väsyneenä vietän, hämärän tullessa

Muistuvat mieleeni Vaput vaihtelevat, milloin mitenkin vietetyt,

Näen kaihoni kaukosilmäisellä katseella miten on pääkaupungissa

Nyt lasiseinäinen Kappeli satojen sähkölamppujen säteillessä

Viereisen luokkahuoneen seinäkello lyö — lyö yksitoista. Kumeasti

Nostan uutimeni — sataa!

Yksin! Mutta — iloitkamme! Onhan Vapunpäivän ilta! Ja

"Nurkuminen ja tyytymättömyys ovat onnellisuuden pahimmat

Luon taas silmäyksen ulos — ja katso!

Jo on itsepintaisesti pilvinen taivas paikoittain kirkastunut ja

Terve sä varhainen kevät, runsaslahjainen, tuhatääninen!

Avaanpa akkunanikin — jo tunnen keväättären hengen

Vieläkö nurkuisin yksinäisyyttäni! Terve, sä varhainen kevät,

Toithan jo minulle kirjorintaisen käen, jonka kaksiäänisen

On kesä liki — on kesä liki!

On kevät jo käsiss' — on kevät jo käsiss'!

Ja totta onkin mitä laulurastas laskettelee. Huojuvathan akkunani

Tekee miltei mieli hymyillä, hiljalleen hyräillä — —. Tahdon nauttia

Tarttuu minuunkin, yksinistujaan äänettömään tuo sama

Jopa kumminkin kannattanee olla olemassa, elää ja toimia —

Jo saatan miltei ylistää sinua, yksinäisyyttä! Lääkkeistä paras olet

Jo tulevat he — jo tulevat elämänhalu ja toivo luokseni

Muutama sadepisara singahtaa taas ruudulleni. Surullisesti

Hävinneet ovat harvinaiset vieraani — toivo ja elämänhalu.

Ääneti on käki, lopettanut on leppälintu laulunsa. Surullisina,

Creating the works from print editions not protected by U.S.

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