MODULE 1 GROUP ACTIVITY- INTERVIEW TO A BPO PERSONNEL

BPO 201

BUSINESS PROCESSES OUTSOURCING

GROUP 1 TEAM MABILIS OUTSOURCING

LEADER

Ayerba, Joyce Angela M.

MEMBERS
Acuno, Caren Joy

Benedicto, Luis

Maralit, Lady Angel

Solis, Sherlene

Brgy. Namunga, Rosario, Batangas, Philippines +63 43 980 - 0385 loc. 4214

www.batstate-u.edu.ph reso.rosario@g.batstate-u.edu.ph
 I. QUESTIONS
TEAM LEADER/SUPER VISOR
1. Is it hard to work in a BPO company? What challenges have you encountered?
2. How do you address and resolve conflicts among team members?
3. How do you make sure everyone on your team communicates well with each
other?
4. How do you change the way you lead to work well with different people and
their unique ways of doing things in your team?
5. Tell me about your past experiences leading teams. What values do you think
are most important for a team leader, and how do you show them?

AGENT

1. What are the difficult aspects of working in a BPO company and how do you
overcome them?

2. What steps do you take to ensure customer satisfaction and follow-up after
resolving an issue?

3. How do you prioritize tasks and manage your time effectively in a fast-paced
environment?

4. How do you ensure effective communication and collaboration with your co-
members to meet service level agreements and deliver quality customer support?

5. Can you elaborate what you understand about the BPO system, and how it
works?

Brgy. Namunga, Rosario, Batangas, Philippines +63 43 980 - 0385 loc. 4214

www.batstate-u.edu.ph reso.rosario@g.batstate-u.edu.ph
 II. PROOFS

INTERVIEW/ TEAM LEADER

INTERVIEW/ AGENTS
AGENT 1

Brgy. Namunga, Rosario, Batangas, Philippines +63 43 980 - 0385 loc. 4214

www.batstate-u.edu.ph reso.rosario@g.batstate-u.edu.ph
AGENT II

AGENT III

COMPANY BROCHURE

Brgy. Namunga, Rosario, Batangas, Philippines +63 43 980 - 0385 loc. 4214

www.batstate-u.edu.ph reso.rosario@g.batstate-u.edu.ph
 https://www.ttec.com/sites/default/files/brochure-brand-collection-customer-
experiences.pdf?
fbclid=IwAR1Bv2CeP72YlpszwOtFBEArIflaL6fsUvRBy9Fzm5rnP8H1t7WsjpXv1sw

VISION/ MISSION
https://www.comparably.com/companies/ttec/mission?
fbclid=IwAR1YNnlQFvrc9Umnurw0I9ma7Vr69ZszZISh5wiNfGXx5G0EHl3ai0fFC3I

HEAD-COUNT
PH https://rocketreach.co/teletech-philippines-profile_b45e3d46fc765eb8
Worldwide https://www.macrotrends.net/stocks/charts/TTEC/teletech-holdings/number-of-
employees

ON-GOING CORPORATE AND SOCIAL RESPONSIBILITY

https://www.ttec.com/social-responsibility?fbclid=IwAR1flMQ7EVF5atEEPRA86IIW_-
nGOZGWGo6TMFFB4c8hCSlGFt4aZOHsJoQ

Brgy. Namunga, Rosario, Batangas, Philippines +63 43 980 - 0385 loc. 4214

www.batstate-u.edu.ph reso.rosario@g.batstate-u.edu.ph