Contact Information

Chrisa Stefanoudaki Email

Customer Service xrisa.steffox@gmail.com
Address
Anoiksis 15, Heraklion, Crete, 71414 ,
Experienced customer service professional with a passion for delivering Greece
excellent service and resolving customer issues. Skilled in effective Phone
+306947360277
communication, problem-solving, and building lasting relationships to drive
Date of birth
customer satisfaction and loyalty. Sep 10, 1983
Nationality
Greek

Experience

Heraklion  Customer Service Team Leader

Jul 2012 - Jun 2021
Ministry of Education Greece
• Led a customer service team of 10 members to achieve a 95% customer satisfaction
rating.
• Developed and implemented training programs resulting in a 20% increase in employee
productivity.
• Utilized data analysis to identify trends and improve overall customer experience.
• Resolved escalated customer issues with 100% accuracy and within company guidelines.

Rethimnon  Personal Shopper

Apr 2003 - May 2006
Zoe's for all
• Extensive experience curating personalized shopping experiences for a diverse range of
clients.
• Proven track record of exceeding client expectations and delivering high-quality, fashion-
forward wardrobe options.
• Strong expertise in trend forecasting, brand awareness, and product knowledge to
provide tailored shopping recommendations.
• Ability to build lasting relationships with clients and provide excellent customer service
throughout the entire shopping process.

Heraklion  Personal Stylist

Nov 2019 - Sep 2021
Self Employed
• Provided personalized styling consultations to clients, helping them enhance their overall
wardrobe and style.
• Conducted wardrobe edits and organization to streamline clients' closets and maximize
their existing clothing options.
• Stayed up to date with fashion trends, attending fashion shows and industry events to
offer clients the latest style insights.

Heraklion  Elementary School Teacher

Oct 2006 - Jun 2012
Ministry of Education
• Proficient in facilitating a positive and inclusive classroom environment for optimal
learning.
• Skilled in designing and implementing engaging lesson plans to cater to diverse student
needs.
• Demonstrated ability to effectively communicate and collaborate with students, parents,
and colleagues.

Larisa, Rethimnon  Wedding- Event Planner

May 2020 - Jul 2023
Starlight Events
• Planned and executed successful weddings and events for clients, ensuring seamless
logistics and memorable experiences.
• Collaborated with vendors and negotiated contracts to meet client budgets and
preferences.
• Developed creative event concepts and themes, incorporating unique elements to
personalize each occasion.

Heraklion  Freelance Writer

Dec 2018 - Present Self Employed
Writing kids' books and a fantasy novel in progress

Education

Rethimnon  Bachelor's Degree in Primary Education

2001 - 2006
University of Crete

Athens  Fashion Styling

2003 - 2005
Veloudakis Fashion School

Los Angeles  Personal Styling

2018 - 2020
School of Style

New York  Fashion as Design

Aug 2023 - Nov 2023
MoMa

Coursera  Teamwork Skills: Communicating Effectively in Groups

Nov 2023 - Dec 2023
University of Colorado Boulder

Coursera  Emotional Intelligence: Cultivating Immensely Human Interactions

Nov 2023 - Nov 2023
University of Michigan

Skills Languages

Fashion Organization Communication Customer Service English

Advanced. University of Cambridge
Trend forecasting Styling Problem-solving Multitasking

Conflict resolution Adaptability Creativity Leadership Greek

Native