Scribd Logo
Upload

Welcome to Scribd!

  • Dispute of Chargueback

    Uploaded by

    Jesus Eduardo
    4 views19 pages
    The auto dealership is denying a chargeback dispute from a customer. The customer financed a down payment for a vehicle purchase in November but returned the vehicle in December. When returning the vehicle, the customer acknowledged agreements stating there would be no refunds for returning the vehicle. The dealership maintains the transaction was valid and the charge is appropriate given the agreements signed by the customer.

    Original Description:

    Ejemplo de como responder un chargueback de clover

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The auto dealership is denying a chargeback dispute from a customer. The customer financed a down payment for a vehicle purchase in November but returned the vehicle in December. When returning the vehicle, the customer acknowledged agreements stating there would be no refunds for returning the vehicle. The dealership maintains the transaction was valid and the charge is appropriate given the agreements signed by the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views19 pages

    Dispute of Chargueback

    Uploaded by

    Jesus Eduardo
    The auto dealership is denying a chargeback dispute from a customer. The customer financed a down payment for a vehicle purchase in November but returned the vehicle in December. When returning the vehicle, the customer acknowledged agreements stating there would be no refunds for returning the vehicle. The dealership maintains the transaction was valid and the charge is appropriate given the agreements signed by the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 19

    Case: 0302336240558

    January 3, 2024.

    To Whom It May Concern:


    This letter is to acknowledge the receipt of your chargeback letter dated December
    29, 2023.

    We deny this dispute and we consider this charge as valid, we will explain all
    reasons below:

    On November 4, 2023, Mrs. Maritza Medina came to our store to purchase a vehicle,
    she was not able to afford the down payment in full and therefore we decided to help
    her out and finance the down payment for her.

    On December 1, she decided that she no longer wanted the vehicle and therefore
    she brought the vehicle to our store and returned it.

    We spoke to her and showed her the agreements that she had signed in her own
    language stating that if she returned the vehicle in the future, that there would be no
    refunds at all. She understood, left the vehicle and left our offices.

    She is now charging back these funds stating that she canceled services or returned
    merchandising. Yes, indeed she returned the merchandising, however, there is no
    money back policy that we have in place.

    This transaction is valid, see agreements attached.

    Sincerely,

    Ruth Bravo
    786-340-8332
    Case: 0302336240558
    Case: 0302336240558

    X
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558
    Case: 0302336240558

    You might also like