Sl No Issue Description/Title Issue Details Category of Issue SeMT Remarks

Issue 1: Sometimes, when the applicant is This is a browser issue on user end. The photo and
submitting an application, the Photo and
Signature is uploaded but not available in Print
1.1 Non -Issue
Preview. Further, the same is happening at User
1 login of Foreigners Branch, when User1 is
processing the particular application
signature previews are visible on Internet Explorer
browser. Moreover, the photo and signature are
also visible when pdf preview is generated. This
issue is resolved. We may need to implement SSL
in the Server to resolve the issue

Signature & Photo upload/ alignment

problem

Issue 2: In the Print Preview, the alignment of

Photo and Signature is not proper. The Full
signature and photo is not visible. This problem This issue is resolved. Alignment is fixed on print
1.2 Non -Issue
was intimated to SeMT during UAT, but then it preview for pdf
was assured that the issue would be sorted out.
However, the problem still persists

In case of defective/insufficient submission Issue 1: When one document out of multiple

of documents in an Application, is defective, the
2.1 Application, there is no provision of RETURN Change Request Need discussion on this
whole application is returned to Applicant’s
of login, not the particular document.
part of application/document. / Unable to
edit
Photo & Signature. The applications which
have some insufficient
Issue 2: It appears that the Photo & Signature
data, or non-availability of uploaded
could not be edited from Applicant’s login, in
document,
2.2 case Photo/Signature is not uploaded properly Change Request Need discussion on this
are returned to the Applicant, for
or missing/displayed at Foreigners Branch login
resubmission
after necessary edit/rectification.
 If one applicant submits multiple documents of
one DIA, e.g. Marksheets, semester certificates,
During multiple documents of one particular
Final Certificate of Jadavpur University, The
DIA (Document Issuing Authority)-ONLINE
DEPARTMENT user sends the documents to
mode- One document could be sent-others
3 Jadavpur University Login, only one document Change Request Resolved
not
could be sent. After sending the first one, the
visible
others are not available under “Send to
Authority” menu in the dashboard.

The “Master List” of the Document Issuing

For all pre-defined Document Issuing
Authority,
the names of which have been pre-loaded as
4 well as OTHERS type of Document Issuing
Authorities, the Designation of Issuing
Authority
is NOT available.
Authority has been incorporated in the web
application by the Developers. But during
operationalization, it has been observed that
the Designation of the Issuing Authority is not Application Bug Resolved
being displayed on the system generated
Forwarding Letter, downloaded for sending to
the document issuing authority

It has found in case of one particular

For OTHERS type of documents, pdf of Application, where one document is of OTHERS
Forwarding letter is NOT generated if NO mode, and the applicant has not given the
5 Application Bug Resolved
address of issuing authority is given by the address of the Document Issuing Authority. In
Applicant in the Document section this case, the pdf of Forwarding letter has not
been generated under ‘Download Letter’ option
 The application submitted with document for
hard copy mode verification, the application has
In some cases, document submitted for hard
automatically gone to online mode. For that,
6 copy mode, automatically changed to Online Application Bug Resolved
the forwarding letter could not be downloaded
mode.
from ‘Download Letter’ menu/ in fact,
Download letter is not activated.

In case of one application submitted with

Marriage Registration Certificate (DIA is
Registrar General of Marriages, West
As per workflow, Payment link for payment of
Bengal),
fee for verification, must be activated at
the payment link is activated before
Applicant’s dashboard, after sending the
7 Forwarding Application Bug Resolved
application to the Admin user of DIA through
the application to RGM WB through online.
online mode, but in the instant case, the
The same has happened in case of
payment link is activated prior sending it.
Application
ID: 000264 (Document of RGM and
MAKAUT)