Professional Documents
Culture Documents
Go Governa
ver • Developin
na • Developin
nc • Developin
e
Improvement
Assuran
• Providing
Leadership • Monitorin
• Assessing
• Reporting
ce
u r an Improve
• Delivering
s
As • Managing
• Innovating
Leadersh
• Being the
• Demonst
• Working a
• Acting as
Context
• Customers and the marketplace
• Legal and regulatory requirements and voluntary standards
Context • Partners and suppliers
• The structure and identity of the organisation
Go Governance
ver • Developing and delivering strategies, policies and plans
na • Developing and consistently delivering products and services
nc • Developing and delivering processes and projects
e
Improvement
Assurance
• Providing confidence that requirements can be satisfied
Leadership • Monitoring and measuring for assurance
• Assessing and auditing for assurance
• Reporting and addressing assurance findings
nce Improvement
u r a • Delivering sustainable improvement
s
As • Managing change
• Innovating and creating opportunities
Leadership
• Being the “Quality Conscience”
• Demonstrating a “Quality Approach”
• Working as a “Quality Facilitator”
• Acting as a “Quality Role Model”