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UNIVERSITY OF NUEVA CACERES

COLLEGE OF ENGINEERING AND ARCHITECTURE


JAIME HERNANDEZ AVE., NAGA CITY 4400

Andam: Albay Provincial


Public Safety and Emergency Management Complex
(A New Development of Old Legazpi Domestic Airport)

Diether R. Aguilar
Thesis Student

An undergraduate Thesis Proposal submitted


In Partial Fulfillment of the Requirements
for the Degree of Architecture

October 2023
ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
1. USER BEHAVIOR ANALYSIS
This chapter provides a review of the user groups categorized by
market type and management type for the proposed development. The purpose
of the user analysis is to get insights into the potential interactions between the
intended users and the spaces inside the planned development. This approach
also involves the creation of user profiles through the analysis of user activities
and traits, with the aim of collecting measurable data pertaining to users,
product design, and development. Lastly, the acquired information is analyzed
and utilized to inform the project's development.
1.1. Market Type Research Analysis
This section will look at the organizational or administrative structure that
constitutes the management component of the project. Furthermore, this paper
will delve into an analysis of the organizational structure, management style, and
the respective duties and responsibilities of the organization's members.
I) Existing Market
A. Local Government Unit of Albay
1. Provincial Government of Albay
Albay is a province of the Philippines located in the Bicol Region in
Southeastern Luzon Island. The citizens of Albay are called Albayanos.
Albay is a province composed of 15 municipalities and three cities. The
capital of the province is Legazpi City. Albay has a total land area of
2,554.06 square kilometers (986.13 square miles).
The symbol most associated with Albay is the Mayon Volcano, a
nearly perfectly-shaped active volcano, 2,462 meters (8,077 ft.) high,
which could be seen throughout its 15 municipalities and 3 cities as well
as in the surrounding provinces of Sorsogon, Masbate and
Catanduanes.
2. Provincial Disaster Risk Reduction Management Office (PDRRMO)
The Province aims to enhance the efficiency of disaster risk
reduction and management endeavors by effectively executing disaster
risk reduction and management programs and development initiatives.
The execution of the programs will be conducted in compliance with
Republic Act No. 10121 and Joint Memorandum Circular No. 2014-1
issued by the National Disaster Risk Reduction and Management
Council (NDRRMC), Department of the Interior and Local Government
(DILG), Department of Budget and Management (DBM), and Civil

CHAPTER 4 USER BEHAVIOUR ANALYSIS 1


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
Service Commission (CSC), in order to ensure conformity with the
provisions.
3. Provincial Health Office (PHO)
The major objective of this administrative entity is to promote and
protect the welfare of the population living in the province, while also
assuring the highest level of sanitary standards within its area of
authority.
4. Provincial Social Welfare and Development Office (PSWDO)
The Provincial Social Welfare and Development Office is
entrusted with the task of delivering crucial social welfare and
development initiatives and services to those who are experiencing
poverty, deprivation, or various forms of disadvantage. The objective is
to enable individuals to actively participate in and prosper within the
broader social structure.
5. Provincial Housing Settlement Office
The Provincial Housing Settlement Office is an organization
responsible for managing and overseeing housing settlements at the
provincial level. They are involved in the planning, development, and
maintenance of housing projects, as well as the allocation and regulation
of housing resources. Their primary goal is to ensure that residents have
access to safe and affordable housing options, and to promote
sustainable and inclusive communities.
6. Provincial Environment and Natural Resources Office
The Provincial Environment and Natural Resources Office is a
government agency responsible for overseeing and managing
environmental and natural resources issues at the provincial level. This
office is tasked with implementing and enforcing environmental laws and
regulations, conducting environmental assessments, promoting
sustainable development practices, and protecting the province's
natural resources. Their responsibilities may include managing
protected areas, monitoring water and air quality, regulating land use,
and coordinating with other government agencies and stakeholders to
address environmental concerns. The Provincial Environment and
Natural Resources Office plays a crucial role in ensuring the
preservation and sustainable use of the province's natural environment
for the benefit of present and future generations.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 2


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
B. NDRRMC-Member Agencies
 Reportorial Requirements
1. Issuance of Warning Information
o Philippine Atmospheric Geophysical and Astronomical
Services Administration (PAGASA)- Weather bulletin,
advisories on LPA, thunderstorms, and rainfall, southwest
monsoon, tail-end of the cold front, tail end of the frontal system,
flood advisories, gale warnings, weather forecasts, and status of
Dams, river basins and waterways, El Nino/La Nina Advisories,
storm surge.
o Philippine Institute of Volcanology and Seismology
(PHIVOCS)- Earthquake information, tsunami information,
volcano advisories/bulletin, eruption notification, lahar advisory.
o Mines and Geosciences Bureau (MGB)- list of barangays
susceptible to rain-induced landslide and flooding
o Department of Health (DOH)- diseases outbreak, biological
threat, epidemics
o Armed Forces of the Philippines (AFP) and Philippine
National Police (PNP)- information concerning security matters,
armed conflict, civil strike, complex emergency, and law and
order
o Department of Agriculture (DA)- animal diseases outbreak,
drought/dry spell, fisheries and crops
o Philippine Nuclear Research Institute (PNRI)- radiological and
nuclear
o Department of Foreign Affairs (DFA)- advisory for foreign
nationals
o Department of Energy (DOE) and National Grid Corporation
of the Philippines (NGCP)- grid status
o Department of Transportation (DOTr)- status of roads
(tollways) and railways
2. Issuance of Directives (Activation of Respective Operations Centers
(national, regional, local level) and dissemination of alert notices,
warnings and advisories to local offices)- All Agencies
3. Reports and data on the prepositioning of resources and its strategic
areas for possible preparedness of response

CHAPTER 4 USER BEHAVIOUR ANALYSIS 3


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o AFP, PNP, PCG, BFP, PRC, LGUs- Search, Rescue, and
Retrieval Assets (manpower, equipment, and logistics)
o DSWD- relief supplies (food and non-food items) and standby
funds
o DPWH- clearing tools, equipment, and manpower, standby funds
o LGUs, DILG- identification of evacuation centers
4. Conduct of Pre-Emptive Evacuation
o DILG, LDRRMCs, AFP, PNP, BFP, PCG- number of families and
individuals pre-emptively evacuated and the name and location
of designated evacuation center/s
5. Monitoring on the status of lifelines and affected sectors
o DOTr (PCG, MIAA, PPA, Marina, LTFRB, LTO, and other
sea/rail/land/airport authorities)- transportation (sea, air, land,
and rail)
o DOE, NGCP, NEA, NPC, MERALCO, Local Electric
Cooperatives, and Distribution Utilities- power
interruptions/outages and restoration
o LWUA, MWSS, and Local Water Districts- water
interruptions/restoration
o DPWH (National), LGUs and LDRRMCs (provincial,
municipal, barangay)- roads and bridges emergency repairs,
clear
6. Conduct of law and order operations
o PNP as Cluster Head
 Assets deployed/dispatched
 Agencies/units involved in the operations
 Areas of deployment
7. Conduct of search, rescue, and retrieval operations
o AFP-DND as Cluster Lead
 Assets deployed/dispatched in terms of manpower, logistics
and supplies
 Agencies/units involved in the operations
 Areas of deployment
 Number of families/persons
8. Assessment of affected population, casualties, and stranded
passengers

CHAPTER 4 USER BEHAVIOUR ANALYSIS 4


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o DILG, DOH, and LDRRMCs- Casualties (dead, injured/ill,
missing)
o DSWD and LDRRMCs- affected/evacuation population
o PCG and sea/rail/land/airport authorities- stranded
passengers and transportation (sea, land, and air)
9. Conduct of clearing operations
o DPWH, AFP, BFP, PNP, PCG, and LDRRMCs- areas cleared,
units involved, time of deployment
10. Conduct a rapid damage assessment and needs analysis
o DOH and LDRRMCs- hospital and other health facilities
o DSWD and LDRRMCs- damaged houses (totally and partially)
o DPWH, DILG, and LDRRMCs- roads and bridges, flood control
projects and other national infrastructures
o DepEd and LDRRMCs- schools and other educational building
and facilities
o National Historical Institute of the Philippines and Natural
Historical Commission of the Philippines- heritage and
cultural sites
o DA, NIA, NFA, and LDRRMCs- agricultural productions
(livestock, fisheries, crops) and farm implement, agriculture and
fishery infrastructure and equipment, irrigation, and warehouses
o DOE, NGCP, NPC, NEA, MERALCO, Power Plant Operators,
Local Electric Cooperatives, and Distribution Utilities-
damage to power supply facilities and dam structure
o LWUA, MWSS, and Local Water District, and Local Water
Cooperatives- damage to water supply facilities
o DOTr- sea/rail/airport damage
II) Potential Market
1. Non-Government Organizations
Non-governmental organizations (NGOs) engage in the
establishment and management of community-based entities with the
aim of enhancing and upholding infrastructure, fostering entrepreneurial
activities and innovative endeavors, acting as intermediaries between
the government and the wider populace to facilitate effective
communication, delivering training and tangible support to enhance
project implementation and address community issues, contributing to
research and evaluation efforts pertaining to undertaken projects, and

CHAPTER 4 USER BEHAVIOUR ANALYSIS 5


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
serving as advocates and representatives for marginalized or
underrepresented groups.
2. Local Government Unit
The Local Government Code of 1991 mandates all local government
units (LGUs) to be the front liners before, during, and after disasters.
Further, the enactment of RA 10121 strengthened the DRRM mandate
of the LGUs as it requires for the development of their own Local DRRM
Plan covering the four (4) thematic areas: disaster prevention and
mitigation, disaster preparedness, disaster response, and disaster
rehabilitation and recovery.
3. Communities
Community-based disaster management (CBDM) has the potential
to facilitate the transformation of vulnerable groups and communities
into resilient entities that are capable of withstanding and recovering
from the many stresses and shocks originating from both the
natural/physical and socio-economic political environments.
4. Public Sector Employees
5. Private Sector Employees
6. 14 Basic Sectors Identified by the National Anti-Poverty
Commission
1. Farmers and landless rural workers- Agricultural laborers
constitute one of the most economically disadvantaged
demographics, facing limited job prospects beyond the agricultural
sector.
2. Artisanal fisher folk- pertains to individuals engaged in fishing
activities on a municipal, small scale, or subsistence level. These
fishermen employ fishing gear that does not necessitate the use of
boats or only requires boats with a weight capacity below three (3)
tons.
3. Urban poor- pertains to individuals or households living in urban
areas and areas undergoing urbanization, whose income or total
household income is below the poverty threshold as determined by
the National Economic and Development Authority. Additionally,
these individuals or households are unable to consistently afford
their minimum essential needs such as food, healthcare, education,
housing, and other vital amenities.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 6


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
4. Indigenous cultural communities/indigenous people- refers to a
collective of individuals or culturally homogeneous societies who
identify themselves as such and are recognized as such by others.
These groups have a long-standing history of residing in organized
communities within specific territories, which they claim ownership of
since ancient times. They have inhabited, possessed, and utilized
these territories, while also sharing commonalities in terms of
language, customs, traditions, and other distinct cultural
characteristics. Alternatively, some indigenous peoples have
become historically distinct from the majority of Filipinos due to their
resistance against colonization, non-indigenous religions, and
cultural influences.
5. Workers in the formal sector and migrant workers- pertains to
those employed by officially established business firms who offer
their services in return for salary and various other types of
remuneration.
6. Workers in the informal sector- pertains to individuals of low
socioeconomic status who engage in small-scale unregistered
businesses and the laborers employed in such enterprises, who
receive minimal wages or alternative forms of remuneration in order
to meet their basic needs.
7. Women- refers to a person who has been assigned the female sex
at the time of birth.
8. Youth and Students- persons who are within the age range of
fifteen (15) to thirty (30) years old.
9. Persons with Disabilities- Individuals with disabilities encompass
people who experience enduring physical, mental, intellectual, or
sensory impairments that, when coupled with diverse obstacles, may
impede their complete and meaningful engagement in society, hence
limiting their equitable inclusion alongside their peers.
10. Victims of disasters and calamities- refer to individuals who, as a
result of various calamities such as floods, droughts, fires,
earthquakes, or other natural or human-induced disasters, find
themselves in a state of requiring assistance in the form of food, feed,
or other forms of aid.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 7


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
11. Senior Citizens- any individual who is a legal resident and citizen of
the Philippines who meets the age requirement of being at least sixty
(60) years old, as stipulated by Republic Act No. 9994.
12. Non-government organizations (NGOs)- pertains to legally
recognized non-stock, non-profit organizations that prioritize the
advancement of marginalized or underprivileged segments of society
through activities such as advocacy, training, community
mobilization, research, resource allocation, and other such
endeavors.
13. Children- pertains to those who are under the age of eighteen (18)
or those who, despite being above this age, are incapable of
completely providing for their own well-being or safeguarding
themselves against instances of abuse, neglect, cruelty, exploitation,
or prejudice due to a physical or mental disability or condition, as
outlined in Republic Act 7610.
14. Cooperatives- pertains to an officially recognized organization
comprised of a minimum of fifteen (15) individuals, with the majority
being impoverished, who share a common interest and willingly unite
to pursue a legitimate collective social and economic objective. The
organization is formed by individuals who contribute an equitable
amount of share capital and agree to assume a proportionate share
of the risks and profits associated with their collective endeavor, in
alignment with widely recognized corporate principles and practices.
B. Evacuees/Displaced Persons
In a comprehensive analysis of evacuation records pertaining to
hydro-meteorological disasters within the previous two-year period. In
November 2020, a total of 456,208 individuals residing in Albay province
were subjected to evacuation measures during the occurrence of Typhoon
Rolly. The present study examines the maximum number of evacuees
reported within the last decade. The subsequent typhoons, namely
Typhoon Quinta, Ambo, and Ulysses, resulted in the evacuation of 212,795
individuals, 191,116 individuals, and 186,241 individuals, respectively.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 8


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

Graph X.X. Summary of Evacuation Report from the past typhoons

Summary of Evacuation Report


from the Past Hydro Meteorological Disaster
Number of Persons Evacuated 500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
TY
TC TY TY TY TY TY TY
ULYSSE
PAENG JOLINA DANTE BISING ROLLY Quinta AMBO
S
Persons Evacuated 132,508 11,912 7,397 78,302 186,241 456,208 212,795 191,116
Hydrometeorological Disaster from 2020-2022

The Mayon Volcano Eruption last June 12, 2023, led the residents of
Albay to flee from their houses. People who have been forced to flee from
their houses are currently encountering serious difficulties within the
overcrowded evacuation shelters. According to a source, a room designed
to accommodate just 30-40 individuals is currently housing 100 evacuees,
who are compelled to share a single restroom facility. Certain individuals
are compelled to return to their residences on a daily basis in order to
provide sustenance for their livestock, thereby securing a source of money
to support their livelihoods. The latest volcanic eruption resulted in the loss
of their regular source of income. Events of such scale have significantly
impacted the lives of individuals who have been forced to evacuate. These
kinds of conditions, which require them to be displaced for an extended
period of time, will require more than just shelter and food relief.
According to the evacuation report issued by the Albay Public Safety
and Emergency Management Office on August 16, 2023, there is a present
population of 5,789 households and 20,238 individuals dwelling in an
evacuation center as of the stated date. The majority of individuals in this
group are adults, specifically 9,851 in total.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 9


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

Graph X.X. Inventory of ECs for District III of Albay

2023 Mayon Eruption


Evacuation Report (as of August 15, 2023)
6000
5000
4000
3000
2000
1000
0
Sto.
Tabaco Legazpi Guinoba Ligao
Malilipot Bacacay Doming Daraga Camalig
City City tan City
o
Family 444 911 1,588 912 994 884 56
Person 1,612 3,287 5,419 3,251 3,503 2,951 215
Male 805 1,648 2,679 1,613 1,681 1,484 110
Female 807 1,610 2,706 1,638 1,814 1,467 105

Family Person Male Female

Graph X.X. Inventory of ECs for District III of Albay

2023 Mayon Eruption


Evacuation Report (as of August 15, 2023)
12000
Number of Evacuee

10000
8000
6000
4000
2000
0
Lactati
Solo
Toddle Presch School Teena Senior Pregna ng
Infant Adult PWD Parent
rs oolers Age ge Citizen nt Mothe
s
rs
Sales 417 1,147 828 3,178 2,790 9,851 1,725 178 565 386 222
Type Of Evacuee

At the present time, the Province of Albay possesses a cumulative


count of 1,696 evacuation centers under its jurisdiction. There are 385
evacuation centers from District I, 677 evacuation centers from District II,
and 634 evacuation reports from District III in Albay. The city of Legazpi
boasts the most number of evacuation centers, with a total of 338 facilities
available. The number of evacuation centers in District I alone is 385, which
is 47 fewer than the total number of evacuation centers in the district.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 10


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

Graph X.X. Inventory of ECs for District I of Albay

Albay Inventory of Evacuation Center for


District I
160
143
140
120
120

100 88

80

60

40

20 14 14
6
0
Tiwi Malinao Tabaco City Malilipot Bacacay Sto. Domingo
D1 14 88 120 14 143 6

Graph X.X. Inventory of ECs for District II of Albay

Albay Inventory of Evacuation Center for


District II
400
338
350

300

250

200
150
150
83 89
100

50 17
0
Legazpi City Rapu-rapu Manito Daraga Camalig
D2 338 83 17 89 150

CHAPTER 4 USER BEHAVIOUR ANALYSIS 11


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

Graph X.X. Inventory of ECs for District III of Albay

Albay Inventory of Evacuation Center for


District III
200
180
160
140
120
100
80
60
40
20
0
Guinobatan Jovellar Ligao City Pio Duran Oas Polangui Libon
D3 31 52 154 42 78 176 101

C. Locality of Albay
The individuals residing in Albay are often identified as Albayanos.
Albay is a province in the Philippines that is distinguished by its inclusion of
15 municipalities and 3 cities. Legazpi City functions as the administrative
center of the province.
The Province of Albay is home to a population of 1,374,768
individuals. The localities with the highest population density in the province
of Albay encompass its constituent cities, as well as the municipality of
Daraga. The City of Legazpi is home to a population of 209,533 individuals,
while the City of Tabaco accommodates a total population of 140,961
residents. Similarly, the City of Ligao has a population of 118,096, and the
Municipality of Daraga has a population of 133,893.
Graph X.X. Population Number of Albay by Municipality/City

Albay Population by Municipality


(as of May, 2020)
250,000
209,533
Population Number

200,000
140,961
150,000 133,893
118,096

85,786 89,176
100,000 72,485 72,042 75,073
66,084
56,444
49,070
40,857 47,395 36,151 37,765
50,000 17,795
26,162

Municipality/City

CHAPTER 4 USER BEHAVIOUR ANALYSIS 12


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

Graph X.X. Population Number of Albay by Age and Gender

Albay Population by Age & Gender


(as of May 2020)
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
0-4 59 10 14 15 - 19 20 - 24 25 - 29 30 - 34 35 - 39 40 - 44 45 - 49 50 - 54 55 - 59 60 - 64 65 - 69 70 - 74 75 - 79 80
years
and
over

Female Male

The population of Albay experienced substantial growth during a


span of 117 years, from 200,916 individuals in 1903 to 1,374,768 individuals
in 2020. This represents an overall rise of 1,173,852 people throughout this
time period. According to the most recent census data in 2020, there has
been a notable growth rate of 0.94%, resulting in an additional 59,942
individuals compared to the previous population of 1,314,826 in 2015.

Graph X.X. Albay population growth from 1903-2020

Albay Population Growth by Percent


3 2.67
2.37
2.5 2.11 2.01
2 1.63 1.73
Percentage

1.58
1.5 1.26 1.23 1.22
1.11
0.94
1

0.5

0
2000 2010 2015
1903 1918 1939 1948 1960 1970 1975 1980 1990 1995 - - -
2010 2015 2020
Series 1 1.63 1.26 1.73 2.37 2.67 1.58 2.11 1.11 2.01 1.23 1.22 0.94
Year

CHAPTER 4 USER BEHAVIOUR ANALYSIS 13


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
1.2. Management Type Research Analysis
I) Form of Management
The management of the proposed development falls within the jurisdiction
of the Provincial Government of Albay, overseen by its provincial organization,
the Albay Public Safety and Emergency Management Office. The Albay Public
Safety and Emergency Management Office comprises five provincial offices
involved in disaster management and response. These offices include the
Provincial Disaster Risk Reduction Management Office, Provincial Health Office,
Provincial Social Welfare and Development Office, Provincial Housing
Settlement Office, and Provincial Environment and Natural Resources. The
offices mentioned above will assume the responsibility of ensuring the efficient
provision of governmental services before, during, and after following an
emergency.

a) Organizational Mandate
The following are the Mission and Vision of the Provincial
Government of Albay:
Mandate:
Every local government until shall exercise the powers expressly
granted, those necessarily implied there from, as well as powers
necessary, appropriate, or incidental for its efficient and effective
governance, and those which are essential to the promotion of the
general welfare. Within their respective territorial jurisdictions, local
government units shall ensure and support, among other things, the
preservation and enrichment of culture, promote health and safety,
enhance the right of the people to a balanced ecology, encourage and
support the development of appropriate and self-reliant scientific and
technological capabilities, improve public morals, enhance economic
prosperity and social justice, promote full employment among their
residents, maintain peace and order, and preserve the comfort and
convenience of their inhabitants. (Local Government Code – Sec. 18)
Mission:
To uplift the quality of life of the Albayanos socially, economically,
morally, and spiritually.
Vision:
Albay as the most progressive, disaster-resilient, and globally
competitive province anchored on wellness and excellent quality health

CHAPTER 4 USER BEHAVIOUR ANALYSIS 14


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
care services wherein inclusive growth in agriculture and tourism sectors
is achieved through a dynamic, gender-responsive and participatory
leadership and governance.
Service Pledge

We, the officials and employees of the Provincial Government of


Albay, commit to:

PROMPTLY service the public regardless of their status in the


society with due courtesy at all times during office hours, and even
beyond the call of duty when services are necessary;

UNCOMPROMISINGLY provide technical assistance with


demonstration of sensitivity and appropriate behavior of professionalism
and Lord’s guidance;

BELIEVE in the thrust of the government through its authors for a


well-being public service

LEGALLY obey orders addressed by authorities

INTELLIGENTLY address any and all complaints without further


delay to fast track the delivery of public service

CONTINUOUSLY educate ourselves in terms of the needs of the


public in order for us to response according to their needs

STRENGTHEN the public participatory approach for a healthier


Albay

EXTEND assistance to the clientele with fast and accurate service


— fair, just and equitable

RESPONSE actively to the socio-economic, socio-civic needs of the


public through response measures and genuine delivery of basic
services

CHAPTER 4 USER BEHAVIOUR ANALYSIS 15


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
VIGOROUSLY serve the public within highest esteem and regards
in accordance with the standards set of public service

INCULCATE in our minds the virtues expected of every


development worker,

CALL for society and propriety in times of disorder,


misunderstanding and chaos; and

EXERCISE tolerance for all the shortcomings that the public may
display to us either purposely deliberately and intentionally.

The following are the Mission and Vision of Albay Public Safety and
Emergency Management Office:
Mission:
Mandated to develop plans and programs that help enhance and
protect socio-economic, physical and cultural investments towards
general welfare and sustainable development.

Vision:
A progressive and disaster-resilient community
supportive to a globally competitive province under a dynamic and
participatory leadership on disaster risk reduction management and
governance.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 16


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
II) Organizational Setup
A. Albay Public Safety and Emergency Management Complex

CHAPTER 4 USER BEHAVIOUR ANALYSIS 17


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
B. Public Administration Office
1. Operations Center

CHAPTER 4 USER BEHAVIOUR ANALYSIS 18


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

2. Provincial Environment and Natural Resources

CHAPTER 4 USER BEHAVIOUR ANALYSIS 19


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

3. Provincial Disaster Risk Reduction Management Office

CHAPTER 4 USER BEHAVIOUR ANALYSIS 20


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

1. Albay Emergency Medical Services Division

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

4. Provincial Health Office

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

5. Provincial Social Welfare and Development Office

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
6. Provincial Housing Settlement Office

C. Relief Warehouse

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

D. Evacuation Center

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

III) Functions/Roles and Responsibilities


A. Emergency Operations Center
1. Management
The individual in charge is primarily responsible for
overseeing emergency policy and coordination, public information
and media relations, agency interaction, and the implementation of
appropriate risk management processes. These tasks are carried out
through collaborative efforts between local government agencies
and commercial organizations.
o Responsible Official (Provincial Governor) - sets the
priorities/objectives to be undertaken by the NDRRMC EOC
management Team for the given operational period.
o EOC Manager (PDRRMO Executive Officer)- supervise all
operational and support functions being performed at the
NDRRMOC
2. Operations
Responsible for coordinating all jurisdictional operations
supporting the emergency response through implementing the
jurisdiction’s Action Plan.
o Operations Manager- supervises implementation of instructions
for coordination and consequence management
o Liaison- monitors, receives, and processes response requests
that are received via phone call, SMS, email, and other teams
o Air Operations Coordinator
o Cluster Coordinator- develops correspondences and other
documentary requirements for the execution of disaster response
activities.
o Logistics Coordinator- arranges logistical requirements for
response operations
3. Planning
Responsible for collecting, evaluating, and disseminating
information; developing the jurisdiction’s Action Plan and Situational
Status in coordination with other functions; maintaining all EOC
documentation.
o Planning Manager- supervises information management and
situational analysis functions of the NDRRMOC

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o Report Coordinator- gathers and validates situation information
obtained via phone call, SMS, email, and other means.
o Report Developer- develops NDRRMOC situational report with
analysis and recommendations
o Documenter- maintains all printed and electronic reports of the
NDRRMOC
4. Logistics
Responsible for providing facilities, services, personnel,
equipment, and materials.
o Logistics Manager- supervises functionality and maintenance of
Operations Center, equipment, tools and supplies used for
coordination and communication.
o Communications Manager- ensures functionality of Operations
Center communication tools and equipment, and facilitate
maintenance thereof.
o Network Manager- ensures the functionality of Operations
Center network connectivity and facilitates maintenance thereof.
o Engineering Manager- ensures the functionality of the entire
facility.
5. Finance and Administration
Responsible for financial activities and other administrative
aspects.
o Finance/Administration Manager- supervises all functions
related to finances and administrative matters within the
NDRRMOC.
o Special Disbursing Officer- ensures availability of cash
advance for use of the NDRRMOC duty team.
o Administrative Assistant- serves as message center of the
NDRRMOC for all financial and administrative documents
o Utility- provides utility services and other related requirements
o Security- provides security services and other related
requirements
o Driver- provides transport services for NDRRMOC duty
personnel.
B. Public Administration Office
1. Albay Provincial Disaster Risk Reduction Management Office
(PDRRMO)

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o Department Head- Departmental leaders assume responsibility
for overseeing departments. The individuals in question engage
in the activities of monitoring, leading, training, and managing
personnel. In addition, individuals may engage in research
endeavors and establish objectives. Department heads play a
crucial role in ensuring the efficient functioning of day-to-day
operations.
o Assistant Department Head- Assistant department heads serve
as the primary support and right-hand individuals to the
department head within their respective departments. They assist
in the management of daily operations and ensure the efficient
functioning of all aspects. In addition, they may have the
responsibility of overseeing subordinate personnel within their
department, including assistant department heads or other
individuals in assistant roles.
o Research and Statistics Division
The primary objective is to collect statistics on the
frequency of disasters and catastrophes in the province. In
addition, it is essential to collect and evaluate pertinent
information regarding the current state of disasters, and then
inform the PDCC chairman of any impending disasters via the
PDMO Coordinator. In addition, it is crucial to collect statistical
data on the availability of local resources at both the provincial
and municipal levels, including provisions such as food,
transportation, evacuation centers, water facilities, supplies,
medicines, and other support facilities, supplies, and services
that may be required during disaster response.

 Statistician- Statisticians collect quantitative data, do


analysis to identify patterns, and subsequently provide reports
on their findings. Their research contributes to the
comprehension of data by organizational leaders, enabling
them to formulate strategic plans informed by such data.
 Information Technologist- An information technologist is an
individual who provides support to an organization or
numerous organizations by addressing their routine
computer-related issues.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 28


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
 Computer Operator- Computer operators are responsible for
the execution of computer operations and the maintenance of
computer systems and hardware to ensure their optimal
functionality. The scope of their work encompasses the
monitoring of work order schedules, the entry of orders into
computer terminals, the performance of normal system
maintenance, the installation of software upgrades, and the
completion of numerous other activities.
 Administrative Assistant- The role of an Administrative
Assistant is to provide support within an office setting. The
individuals in question bear the responsibility of overseeing
and disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Information and Training Division
The objective is to establish a robust warning information
system within the region. This system will be responsible for
effectively disseminating warning and emergency messages to
the local broadcast network, ensuring that the public is informed
and aware. Additionally, it will provide timely advice to the
Chairpersons of the PDCC and MDCC/CDCC regarding
imminent threats or calamities. Furthermore, it will distribute
guidelines for evaluating disaster situations as issued by warning
agencies and higher disaster coordinating councils.
 Information Officer- Information officers have the primary
responsibility of establishing and facilitating effective
communication channels between government organizations
and various stakeholders, including news media outlets and
the wider public. The responsibility lies with the individuals to
ensure that any remarks disseminated to the press and the
public conform to the rules established by the agency, exhibit
accuracy, and align with official policies or laws.
o Disaster Planning and Operations Division- Create policies
and formulate strategic plans to protect the environment.
Implement measures to reduce the destructive effects of natural
disasters. The goal is to integrate the action programs of PDCC
member agencies and NGO support groups into the PDMO's
disaster management plans. These plans incorporate a variety of

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
endeavors, including relief efforts, search and rescue operations,
evacuation procedures, and rehabilitation initiatives, among
others. In addition, a liaison will be designated to facilitate
communication and coordination between government planning
agencies and relevant non-government organizations.
 Special Operations Officer- The individual oversees and
manages the people and operations of the section, ensuring
compliance with established regulations and standard
operating procedures for the deployment of troops. This
includes giving help and/or additional support to peace and
order and safety authorities.
 Planning Officer- The role of a planning officer include being
accountable for providing support in the execution of policy
research and design with the aim of enhancing policy
development. Provide support in the development of policy
papers, management reports, and briefing materials.
 Statistician Aide- The individual is employed as a
statistician's assistant. The user inputs data to be utilized in
the generation of reports and/or analyses. This study aims to
identify the suitable statistical tests for the proper analysis of
the collected data. Utilizes statistical methods and software
applications to aggregate and analyze data. The task involves
the collection and synthesis of graphical representations,
charts, and reports that elucidate and articulate the findings
derived from analytical investigations.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Administration and Finance Division
The primary responsibilities of the individual in this role
include overseeing the reception and distribution of relief
donations, serving as the caretaker of properties, equipment, and
supplies, generating administrative reports, and managing
personnel administration, general services related to supplies
and records management, clerical tasks, janitorial duties, security

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
measures, transportation logistics, and property maintenance
and equipment repair within the Albay Provincial Disaster
Management Office (PDMO).
 Accountant- An accountant assumes responsibility for
managing all financial affairs within an organization, including
the maintenance and analysis of financial records. These
professionals are tasked with overseeing several obligations,
such as the reconciliation of bank statements and the
calculation of wages, in order to maintain the financial stability
of their organization.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
 Driver- The driver offers transportation services for
individuals on official duties.
 Bookbinder- The bookbinder engages in the proficient
execution of bindery forwarding and finishing tasks of
moderate complexity, employing both manual and
mechanized techniques. Additionally, the bookbinder
undertakes supplementary tasks that are interconnected with
the aforementioned activities.
 Audio Visual Aids Technician- The role of an Audio Visual
Aids Technician encompasses various responsibilities,
including acting as a clerk, messenger, projector operator,
and sound system operator. Additionally, they are responsible
for tasks such as photocopying documents, packaging
instructional materials, and preparing training supplies and
materials.
o Albay Emergency Medical Services(EMS) Division
The EMS system plays a crucial role as the primary
interface between patients and the healthcare system. It
encompasses many stages of prehospital care, including as call
answering at dispatch centers, field care provided by prehospital
personnel, and the transportation and delivery of patients to
hospitals.

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay

 EMS Division Head- The head of the EMS Division provides


support to EMS crews by assuring their preparedness for all
emergency responses through the implementation of training
programs, educational initiatives, and the provision of
necessary equipment. The primary responsibility entails
overseeing all EMS shift operations, with a focus on
optimizing efficiency, maintaining a high level of patient care,
and guaranteeing timely completion of patient care reports.
 Administration and Logistics Section- General
administrative and logistical support services refer to the
provision of support services that are associated with the
execution of many programs, which are consolidated within
one or more executive agencies.
 Training and Quality Assurance Section- Quality
Assurance (QA) refers to a deliberate, organized, and
methodical assessment process that is essential for ensuring
the assurance and consistency of high-quality clinical care.
This process is aligned with the criteria established by system
medical control.
 Credentialing and Regulatory Section
 Operation Section
i. Emergency Communication and Coordination Center
Computer and Equipment Operator
ii. Ambulance Section
iii. Health Education and Promotion Officer
2. Albay Provincial Health Office (PHO)
1. Department Head- Departmental leaders assume responsibility for
overseeing departments. The individuals in question engage in the
activities of monitoring, leading, training, and managing personnel.
In addition, individuals may engage in research endeavors and
establish objectives. Department heads play a crucial role in
ensuring the efficient functioning of day-to-day operations.
2. Assistant Department Head- Assistant department heads serve as
the primary support and right-hand individuals to the department
head within their respective departments. They assist in the
management of daily operations and ensure the efficient functioning

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
of all aspects. In addition, they may have the responsibility of
overseeing subordinate personnel within their department, including
assistant department heads or other individuals in assistant roles.
3. Technical Division
4. Population Development Division
o District I, II, III Coordinator- District coordinators are frequently
tasked with responsibilities that encompass the management of
financial resources, coordination of personnel, oversight of
programmatic results, and active involvement with community
leaders. One of the key responsibilities of these individuals is to
ensuring that programs and initiatives effectively cater to the
unique requirements of the communities they are intended to
serve.
o Information Technology Personnel- responsible for the
execution of computer operations and the maintenance of
computer systems and hardware to ensure their optimal
functionality. The scope of their work encompasses the
monitoring of work order schedules, the entry of orders into
computer terminals, the performance of normal system
maintenance, the installation of software upgrades, and the
completion of numerous other activities.
o Admin Aide- the role of an Administrative Assistant is to provide
support within an office setting. The individuals in question bear
the responsibility of overseeing and disseminating information
within their team, attending to telephone calls, and doing
additional administrative tasks.
5. Administrative Division
o Supply and Property- the individual is responsible for doing
property inspections and providing support during property
viewings and tours. Conduct an examination of the state of the
property and facilitate the organization and execution of
necessary maintenance fixes. The task involves overseeing,
acquiring, and managing the procurement of office supplies.
o Pharmacy- Pharmacy assistants provide support to pharmacists
by carrying out various administrative tasks essential for the
smooth operation of a pharmacy. Pharmacy technicians do a
range of tasks include responding to incoming telephone calls,

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
overseeing cash register operations, and replenishing medication
and other pharmaceutical supplies on shelves.
o Admin Aide- the role of an Administrative Assistant is to provide
support within an office setting. The individuals in question bear
the responsibility of overseeing and disseminating information
within their team, attending to telephone calls, and doing
additional administrative tasks.
o I.T Personnel- responsible for the execution of computer
operations and the maintenance of computer systems and
hardware to ensure their optimal functionality. The scope of their
work encompasses the monitoring of work order schedules, the
entry of orders into computer terminals, the performance of
normal system maintenance, the installation of software
upgrades, and the completion of numerous other activities.
o Housekeeping and Utility Personnel- utility staff are
responsible for delivering utility services and fulfilling associated
requirements.
o Transport Utility- the driver offers transportation services for
individuals on official duties.
3. Albay Provincial Social Welfare and Development Office (PSWDO)
1. Department Head- Departmental leaders assume responsibility for
overseeing departments. The individuals in question engage in the
activities of monitoring, leading, training, and managing personnel.
In addition, individuals may engage in research endeavors and
establish objectives. Department heads play a crucial role in
ensuring the efficient functioning of day-to-day operations.
2. Assistant Department Head- Assistant department heads serve as
the primary support and right-hand individuals to the department
head within their respective departments. They assist in the
management of daily operations and ensure the efficient functioning
of all aspects. In addition, they may have the responsibility of
overseeing subordinate personnel within their department, including
assistant department heads or other individuals in assistant roles.
3. Administrative Division
o Unit of Women and Family-
 Social Welfare Officer- Under the supervision of a higher
authority, the individual carries out the implementation of

CHAPTER 4 USER BEHAVIOUR ANALYSIS 34


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
social welfare programs and services within their designated
area. They also perform advocacy duties and engage in other
tasks that are relevant to their role.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Unit of Children and Youth
 Social Welfare Officer- Under the supervision of a higher
authority, the individual carries out the implementation of
social welfare programs and services within their designated
area. They also perform advocacy duties and engage in other
tasks that are relevant to their role.
 Social Welfare Assistant- the role of a Social Welfare
Assistant is providing support to the Social Welfare Officer in
the execution of social welfare programs and services within
their assigned jurisdiction.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Unit of Special Assistance
 Social Welfare Officer- Under the supervision of a higher
authority, the individual carries out the implementation of
social welfare programs and services within their designated
area. They also perform advocacy duties and engage in other
tasks that are relevant to their role.
 Manpower and Development Assistant- The
responsibilities of a manpower development assistant include:
Collaboration is established between the Local Government
Units (LGUs) and other associations to ascertain the specific
services required by individuals with disabilities and the senior
population. Engages in collaborative efforts with various
agencies, institutions, non-governmental organizations
(NGOs), and private organizations (POs) to deliver essential

CHAPTER 4 USER BEHAVIOUR ANALYSIS 35


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
training to customers. The clients are sent to Local
Government Units (LGUs) for the purpose of conducting
assessments and preparing case study reports. The
organization facilitates skills training programs. Collaborates
with fellow rehabilitation professionals in the assessment of
the trainees. Engages in the development of project
proposals. Submits a progress report pertaining to the
trainees. The individual is responsible for the preparation and
submission of routine reports. Utilizes available resources.
 Social Welfare Assistant- the role of a Social Welfare
Assistant is providing support to the Social Welfare Officer in
the execution of social welfare programs and services within
their assigned jurisdiction.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Unit of Senior Citizens and Persons with Disability
 Community Development Officer- Community development
officers (CDOs) assume the responsibility of overseeing the
strategic management and advancement of communities.
They collaborate with municipal authorities, commercial
entities, and individuals to guarantee the well-being, security,
and economic prosperity of their neighborhood.
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
o Unit of Training and Livelihood
 Social Welfare Officer- Under the supervision of a higher
authority, the individual carries out the implementation of
social welfare programs and services within their designated
area. They also perform advocacy duties and engage in other
tasks that are relevant to their role.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 36


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
 Administrative Aide- The role of an Administrative Assistant
is to provide support within an office setting. The individuals
in question bear the responsibility of overseeing and
disseminating information within their team, attending to
telephone calls, and doing additional administrative tasks.
 Trainer- responsible in conducting and implementing
livelihood training programs
4. Operations Division
o Social Welfare Assistant- the role of a Social Welfare Assistant
is providing support to the Social Welfare Officer in the execution
of social welfare programs and services within their assigned
jurisdiction.
o Administrative Aide- The role of an Administrative Assistant is
to provide support within an office setting. The individuals in
question bear the responsibility of overseeing and disseminating
information within their team, attending to telephone calls, and
doing additional administrative tasks.
o Clerk- Clerks are responsible for executing a diverse range of
clerical and administrative tasks, including but not limited to
responding to telephone inquiries, generating typed documents,
organizing and maintaining files, and facilitating communication
with clients. These individuals are alternatively referred to as
general office clerks, administrative assistants, receptionists, and
office assistants.
o Driver- The driver offers transportation services for individuals on
official duties.
o Utility- Utility staff are responsible for delivering utility services
and fulfilling associated requirements.
4. Albay Provincial Housing Settlement Office
1. Administrative Division
The Administrative Division assumes the responsibility of
strategizing and implementing a wide array of administrative services
that effectively facilitate the smooth functioning of office activities.
These services span several domains such as human resource
management, financial management, systems and information
management, facilities management, and support services.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 37


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o Supervising Administrative Officer- The role of the supervising
administrative officer include overseeing the daily operations of
the administrative department and its personnel. The process of
developing, examining, and enhancing administrative systems,
policies, and procedures.
o Administrative Officer- The role of an Administrative Officer,
often known as an Admin Officer, entails the provision of
administrative assistance to an organization. The responsibilities
encompassed by their role involve the organization of company
records, supervision of departmental budgets, and the
management of office supply inventory.
o Administrative Assistant- The individual performs the task of
answering incoming phone calls, arranging and coordinating
meetings, as well as providing assistance to guests. Performs
many administrative tasks, including but not limited to filing,
typing, copying, binding, and scanning. The fulfillment of
operational requirements is achieved through the scheduling and
delegation of administrative projects, as well as the acceleration
of work outcomes.
2. Settlement Plans and Project Division- the Settlement Plans and
Project Division is tasked with the responsibility of strategizing and
overseeing the planning and procurement processes for settlement
projects.
 Planning Officer- The role of a planning officer include being
accountable for providing support in the execution of policy
research and design with the aim of enhancing policy
development. Provide support in the development of policy
papers, management reports, and briefing materials.
o Engineer- The role of an engineer include the management of
construction projects, the execution of site investigations, the
evaluation of potential risks, and the assurance of a secure and
successful project completion. The individuals engage in
collaborative efforts with relevant stakeholders, offering their
specialized technical knowledge and assuming responsibility for
the implementation of structural initiatives. The possession of
robust project management, communication, and engineering

CHAPTER 4 USER BEHAVIOUR ANALYSIS 38


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
skills is important. The possession of experience and a
professional license
o Architect- Architects are responsible for the development of
designs pertaining to new construction projects, as well as the
modification and revitalization of existing structures. Architects
employ their specialized expertise in construction and possess
advanced proficiency in drawing to conceive structures that
exhibit functionality, safety, sustainability, and aesthetic appeal.
o Draftsman- The principal duty of a draftsman entails the creation
of technical drawings for various objects, machines, and
constructions. Designers typically rely on customer notes and
preliminary sketches in order to develop their designs. Draftsmen
may employ several software applications and design tools in
order to create product blueprints.
o Administrative Aide- The role of an Administrative Assistant is
to provide support within an office setting. The individuals in
question bear the responsibility of overseeing and disseminating
information within their team, attending to telephone calls, and
doing additional administrative tasks.
3. Economic and Support Services Division
o Economist- Economists are tasked with the responsibility of
examining market patterns, providing guidance to firms and
governments regarding economic choices, and constructing
econometric models for the purpose of forecasting, among
various other responsibilities.
o Administrative Assistant- The individual performs the task of
answering incoming phone calls, arranging and coordinating
meetings, as well as providing assistance to guests. Performs
many administrative tasks, including but not limited to filing,
typing, copying, binding, and scanning. The fulfillment of
operational requirements is achieved through the scheduling and
delegation of administrative projects, as well as the acceleration
of work outcomes.
o Administrative Aide- The role of an Administrative Assistant is
to provide support within an office setting. The individuals in
question bear the responsibility of overseeing and disseminating

CHAPTER 4 USER BEHAVIOUR ANALYSIS 39


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
information within their team, attending to telephone calls, and
doing additional administrative tasks.
5. Albay Environment and Natural Resources Office
1. Department Head- Departmental leaders assume responsibility for
overseeing departments. The individuals in question engage in the
activities of monitoring, leading, training, and managing personnel.
In addition, individuals may engage in research endeavors and
establish objectives. Department heads play a crucial role in
ensuring the efficient functioning of day-to-day operations.
2. Assistant Department Head- Assistant department heads serve as
the primary support and right-hand individuals to the department
head within their respective departments. They assist in the
management of daily operations and ensure the efficient functioning
of all aspects. In addition, they may have the responsibility of
overseeing subordinate personnel within their department, including
assistant department heads or other individuals in assistant roles.
3. Land Resource and Management Division
o Agricultural Technician- The task involves the operation of farm
machinery and the upkeep of agricultural production areas in
accordance with scientific testing requirements. The objective of
this study is to analyze animal and crop specimens in order to
ascertain the existence of diseases or any other associated
issues. The task involves quantifying the components utilized in
animal feed and other associated inputs. The task involves the
preparation and operation of laboratory testing equipment.
o Farm Worker- Farm workers is responsible for overseeing the
day-to-day agricultural activities, encompassing the sowing,
tending, and harvesting of various fruit and vegetable cultivars.
The individual was responsible for the upkeep and maintenance
of agricultural machinery, as well as the preparation of soil for
various agricultural procedures. Performed the tasks of removing
unwanted plants, reducing plant density, and trimming plant parts
in agricultural cultivation.
o Mining Engineer- Mining engineers are responsible for the
design, construction, and operation of mine and quarry workings,
with the objective of extracting various resources including coal,
metals such as copper, iron, or zinc, as well as non-metals like

CHAPTER 4 USER BEHAVIOUR ANALYSIS 40


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
salt, sand, clay, or phosphates. The scope of their research may
encompass subterranean mines, surface mines (specifically
opencast mines), or quarries.
o Monitoring Personnel- The monitoring personnel are tasked
with the responsibility of observing and assuring the provision of
inputs that are of high quality and delivered in a timely way.
Additionally, they are responsible for ensuring that a project
remains aligned with its strategic vision and that its actions lead
to the attainment of the planned outputs in a manner that is both
cost-effective and timely.
o Technical Staff- Technical assistants are entry-level
administrative staff members that have a direct reporting
relationship with the company manager or team leader. The
primary function of these individuals is to offer comprehensive
administrative and technical assistance to either external
business clients or the internal team.
o Logistics Support Staff- logistical support personnel are
responsible for providing assistance in the execution of routine
logistical activities, including stock planning, order placement,
and the monitoring and coordination of deliveries and shipments.
Collaborate with external entities, such as haulage companies
and forwarders, to ensure adherence to delivery schedules and
paperwork specifications. Assume the role of the designated
point of contact responsible for coordinating all aspects of
shipment arrangements.
o Driver- The driver offers transportation services for individuals on
official duties.
o Data Controller- The entity responsible for managing data,
known as the Data Controller, establishes the objectives and
methods by which any Personal Data under its possession is
processed. The individual or entity designated as the Data
Controller bears the responsibility of ensuring that all processing
activities involving Personal Data are conducted in accordance
with the applicable Data Protection Regulations.
4. Forest Management Division
o Forester- Foresters are responsible for the management and
supervision of forested areas, including the oversight of forest

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
land, budgetary considerations, the development of forestry
project plans, and the supervision of forest and conservation
technicians and workers. Furthermore, foresters play a crucial
role in ensuring that the actions carried out by forest crews are in
compliance with government rules.
o Nursery Farm Foreman- The position of a nursery farm foreman
involves overseeing operations and managing personnel in a
nursery farm setting. The individual is responsible for supervising
the provision of sustenance and attending to the well-being of
livestock on a farm. The individual undertakes and oversees the
tasks of fencing, welding, cleaning, and construction in order to
maintain all facilities in an optimal state of operation. The role
involves facilitating the coordination of repairs, maintenance
schedules, and appropriate maintenance practices for all farm
equipment, with the aim of ensuring the safety and optimal
functioning of the equipment.
o Nursery Farm Aide- The role of a nursery farm aid The individual
engages in various horticultural activities, such as planting,
fertilizing, weeding, pruning, repotting, watering, and mulching of
plants, shrubs, and trees within the nursery setting, employing
manual labor and specialized gardening tools. Offers advice and
support to customers pertaining to the selection and maintenance
of plants.
o Common Laborer- assists the nursery farm aide in horticultural
activities.
5. Environmental Enhancement Management Division
o Agricultural Technician- The task involves the operation of farm
machinery and the upkeep of agricultural production areas in
accordance with scientific testing requirements. The objective of
this study is to analyze animal and crop specimens in order to
ascertain the existence of diseases or any other associated
issues. The task involves quantifying the components utilized in
animal feed and other associated inputs. The task involves the
preparation and operation of laboratory testing equipment.
o Mining Engineer- Mining engineers are responsible for the
design, construction, and operation of mine and quarry workings,
with the objective of extracting various resources including coal,

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ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
metals such as copper, iron, or zinc, as well as non-metals like
salt, sand, clay, or phosphates. The scope of their research may
encompass subterranean mines, surface mines (specifically
opencast mines), or quarries.
o Technical Staff- Technical assistants are entry-level
administrative staff members that have a direct reporting
relationship with the company manager or team leader. The
primary function of these individuals is to offer comprehensive
administrative and technical assistance to either external
business clients or the internal team.
6. Planning and Administrative Division
o Administrative Aide- The role of an Administrative Assistant is
to provide support within an office setting. The individuals in
question bear the responsibility of overseeing and disseminating
information within their team, attending to telephone calls, and
doing additional administrative tasks.
o Farm Worker- Farm workers is responsible for overseeing the
day-to-day agricultural activities, encompassing the sowing,
tending, and harvesting of various fruit and vegetable cultivars.
The individual was responsible for the upkeep and maintenance
of agricultural machinery, as well as the preparation of soil for
various agricultural procedures. Performed the tasks of removing
unwanted plants, reducing plant density, and trimming plant parts
in agricultural cultivation.
o Technical Staff- Technical assistants are entry-level
administrative staff members that have a direct reporting
relationship with the company manager or team leader. The
primary function of these individuals is to offer comprehensive
administrative and technical assistance to either external
business clients or the internal team.
o Logistic Support Staff- logistical support personnel are
responsible for providing assistance in the execution of routine
logistical activities, including stock planning, order placement,
and the monitoring and coordination of deliveries and shipments.
Collaborate with external entities, such as haulage companies
and forwarders, to ensure adherence to delivery schedules and
paperwork specifications. Assume the role of the designated

CHAPTER 4 USER BEHAVIOUR ANALYSIS 43


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
point of contact responsible for coordinating all aspects of
shipment arrangements.
o Driver- The driver offers transportation services for individuals on
official duties.
o Computer Technologist- responsible for the execution of
computer operations and the maintenance of computer systems
and hardware to ensure their optimal functionality. The scope of
their work encompasses the monitoring of work order schedules,
the entry of orders into computer terminals, the performance of
normal system maintenance, the installation of software
upgrades, and the completion of numerous other activities.
C. Warehouse
1. Warehouse Manager- Warehouse managers have the primary
responsibility of ensuring the effective management and supervision of
inventory and supplies within a warehouse setting. This involves the
tasks of receiving, storing, and transporting various things as required.
Furthermore, it is their duty to ensure the security of the warehouse
premises and oversee the management of the workforce.
2. Warehouse Administrative Officer- The position of a warehouse
administrative officer involves overseeing and managing administrative
tasks within a warehouse setting. Provide support to the Warehouse
Manager in overseeing the daily operations and management of the
warehouse facility.
1. Administrative Aide- The role of an Administrative Assistant is to
provide support within an office setting. The individuals in question
bear the responsibility of overseeing and disseminating information
within their team, attending to telephone calls, and doing additional
administrative tasks.
2. Forklift Operator- The role of a forklift operator entails the task of
efficiently and safely transporting goods and pallets within the
confines of a warehouse or construction site. The responsibilities
associated with the position of a forklift operator encompass the
subsequent tasks: The process of loading and unloading
commodities from a diverse range of vehicles. Transporting
palletized products within a construction site or storage facility.
3. Laborer- A laborer performs tasks and duties. Performs actions such
as moving, securing, installing, constructing, loading, or unloading

CHAPTER 4 USER BEHAVIOUR ANALYSIS 44


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
various materials. Undertakes specific activities of a specialist kind
that may necessitate on-the-job training. The efficient utilization of
heavy and light equipment, contingent upon the specific jobsite or
mission.
4. Security Personnel- Security officers are assigned the
responsibility of ensuring the safety and protection of the premises
and personnel through various tasks, including conducting patrols,
monitoring surveillance equipment, conducting building inspections,
safeguarding entry points, and validating the identities of visitors.
5. Utility- Utility personnel have the responsibility of ensuring the
cleanliness and proper maintenance of firm facilities and equipment.
The primary responsibility of the individuals in question is to ensure
the proper maintenance and preservation of the facilities owned by
the corporation. This includes repairing any malfunctioning
equipment, conducting thorough inspections of completed projects,
and adhering to the health and safety laws mandated by the state.
3. Warehouse Information Officer- The individual in the role of a
warehouse information officer is responsible for managing and
overseeing the flow of information within a warehouse setting. The
primary objectives of this task are to guarantee the effective and
punctual input of data into both manual and electronic warehouse stock
ledgers, the provision of precise reports regarding the receipt and
dispatch of commodities, and the generation of Goods Received Notes,
Delivery Notes (such as Waybills), and Loss Reports.
1. Administrative Aide- The role of an Administrative Assistant is to
provide support within an office setting. The individuals in question
bear the responsibility of overseeing and disseminating information
within their team, attending to telephone calls, and doing additional
administrative tasks.
2. Computer Operator/Data Controller- Computer operators are
responsible for the execution of computer operations and the
maintenance of computer systems and hardware to ensure their
optimal functionality. The scope of their work encompasses the
monitoring of work order schedules, the entry of orders into computer
terminals, the performance of normal system maintenance, the
installation of software upgrades, and the completion of numerous
other activities.

CHAPTER 4 USER BEHAVIOUR ANALYSIS 45


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
D. Evacuation Center
1. Evacuation Manager- The role of the evacuation manager is to
effectively coordinate and collaborate with evacuees, ensuring a healthy
relationship between camp administration and the evacuees. This is in
accordance with the guidelines outlined in DepEd Memorandum No.58,
s.2015.
2. Assistant Manager- Provide support to the Evacuation Manager in
overseeing the daily operations and management of the evacuees.
3. Evacuation Leader- The role of the Evacuation Leader is to advocate
for the Internally Displaced Persons (IDPs) by articulating their needs,
addressing their challenges, and addressing their worries. Additionally,
the Evacuation Leader is responsible for overseeing the operations
within the evacuation facility under their jurisdiction, as outlined in
DepEd Memorandum No.58, s.2015.
4. Support Teams (per the Deped Memorandum No.58, s.2015)
1. Water Sanitation and Hygiene (WASH) Team
o Ensure the availability, accessibility, orderly use, proper
maintenance, and cleaning of common and gender
disaggregated WASH facilities such as water taps, latrine
facilities, hand washing, bathing facilities, and laundry areas.
o Assist in hygiene and water kit distribution
o Ensure proper solid waste disposal systems
o Ensure that the bins for biodegradable and non-biodegradable
wastes are disposed daily in the proper areas designated for this
purpose
o Assist in the dissemination of wash IEC materials and in the
conduct of hygiene promotion activities
2. Medical/Health and Nutrition Team-
o Coordinate with evacuation center manager regarding health
needs of the IDPs
3. Transportation Team
o Ensure availability of transportation, 24/7, for emergency cases.
o Coordinate with the local officials and other entities to provide the
evacuation center with the transportation for evacuees who need
immediate assistance/emergencies
4. Security and Public Safety Team

CHAPTER 4 USER BEHAVIOUR ANALYSIS 46


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
o Ensure IDPs are safe from exposure to crime, violence and abuse
through effective engagement of PNP (both men and women
police) and barangay tanods for additional security.
o Ensure delivery of humanitarian assistance and evacuation
center management are not militarized and all evacuees/IDPs are
free from recruitment tactics
5. Food and Non-Food Team
o Receive donations and assistance from various agencies and
entities to be acknowledge by the evacuation center manager
o Seek the assistance of volunteers and supervise repacking of
donations if needed
6. Education Team
o Ensure the child friendly spaces/temporary learning spaces are
established within the evacuation centers, for the children to
continue their learning process.
o Ensure availability of the master list of school children and needs
are identified. Coordinate with education cluster to determine and
provide for the needs of the school children.
7. Registration/Survey and Master listing Team
o Assist in master listing/profiling and of IDPs and the updating
thereof
o Assist in the accomplishment/issuance of DAFAC
8. Accommodation Team
o Assign disaster victim/IDPs to their designated rooms, separating
males from females if possible separate room for parents
o Assist disaster victims/IDPs in the identification and selection of
their room leaders and orient them in their duties and
responsibilities
9. Community Kitchen/Mass Feeding/Food Preparation Team
o Setup community kitchen and undertake mass feeding and food
preparation
o Ensure the cleanliness of the community kitchen in maintained
10. Sports and Recreation Team
o Organize sports and recreation activities in the evacuation
center
o Prepare schedule for the recreational activities duly approved by
the evacuation center manager

CHAPTER 4 USER BEHAVIOUR ANALYSIS 47


ANDAM: ALBAY PROVINCIAL
PUBLIC SAFETY AND EMERGENCY MANAGEMENT COMPLEX
Barangay Cruzada, Legazpi City, Albay
11. Protection and Grievances Team
o Received complaints from IDPs in the evacuation center
o Assist in the resolution of minor disputes and violation of
evacuation center rules

CHAPTER 4 USER BEHAVIOUR ANALYSIS 48

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