SITE VISIT REPORT

Once arrived and before you leave the site please call Servicedesk on +44 (0)1276 581 485. For any urgent matters please call Excis SDM or
Servicedesk .

CUSTOMER TICKET ID (Excis) TICKET ID (CUSTOMER) Was service completed? Yes

(Please mark)
Corteva Plant 485866 SCTASK1547282 if no, revisit required?
(if yes, please provide details as appendix) Yes
Medan
Address Corteva - JL. Sisingamangaraja KM. 9.5, Medan Amplas, Did the customer test the new or repaired Yes
Timbang Deli, Kec. Medan Amplas, Kota Medan, service / system?
(Please mark)
Sumatera Utara 20151, Indonesia
Customer Tel: +62 812-6491-8910 Customer Fax:

EXCIS SDM
EXCIS SDM NAME Bp. Fahry Septian Phone Number +62 822-7431-0360

Work Report / Details / Issues arising from the above questions / Things to mention:

INT #485866 Medan || Indonesia || Corteva || 24 and 27th Sept 2023 @ 9 AM LT || Need FE for support setting up
RAID controller in Medan site server || SCTASK1547282

Ticket updates: SCTASK1547282

Problem Desc: support setting up RAID controller in Medan site server [User: fatimah.syam@corteva.com]

What has been done: FSE has supported the team from Dell to install the Dell PERC H745 Raid Controler on the sn tag server: 9KLZMS3

https://www.dell.com/support/home/en-id/product-support/servicetag/0-Q2pZdjJPNnlGcTUrNmdVOFo1c2FSQT090/overview

Excis Servicedesk 2023 site Visit Report 1

 Final update: Installation has been completed

Description Equipment installed Serial No

Dell PERC H745 Raid Controler -

Description Equipment removed / left with customer Serial No

Engineer Name Signature

(in CAPITALS)

Fahry Septian

Date Start Travel End travel

Date 27 Sept 2023 Start time 9.00 AM End time 5.00 PM

(Arrival on site) (Departure from site)
(reporting time
included)

Excis Servicedesk 2023 site Visit Report 2

 Has the customer requested a copy of this Has the customer been given a copy of this document? (Please mark)
document? (Please mark)

NO YES

Customer name (in CAPITALS) Validated By

FATIMAH SYAM

LEVEL OF SATISFACTION COMMENTS ON OVERALL PERFORMANCE

Good FE Support

APPENDIX
If necessary, please add your appendix here (e.g. drawings, schematics, notes)

Before Instalation

Excis Servicedesk 2023 site Visit Report 3

After Instalation

Excis Servicedesk 2023 site Visit Report 4

Excis Servicedesk 2023 site Visit Report 5
Excis Servicedesk 2023 site Visit Report 6