S

University of South Carolina

Student: Shyterria Sims
Scholar Support
College of Social Work
Field Education Office
Process Recording Template
Date of Interview: October 30, 2023 Agency/Field Organization: International Student and

1. Client System (describe the demographics of the client & assumed reason for service):

a. The client is an international student in the EPI program from Ecuador. He is not what we would consider a “traditional

student” because he appears to be older than 18-22. If I could guess correctly, He looks to be in his late 20s to early 30s. The

program he is in offers speaking, reading, and grammar courses. Of those courses, he is in levels 2-4 of the given courses. The

reason for this interview is to check in with him after he was out sick for a week. He stopped responding to emails from the

field instructor about insurance concerns.

2. Presenting Issue(s) (reason for interview as presented by client):

a. The client reached out to my field instructor about falling ill and potentially missing class. A few days later, he actually

missed classes, but he fell so ill he had to miss an entire week of classes. For context, his classes are Monday through Friday.

Attendance is mandatory for the students of this program. Multiple unexcused absences result in the students being out of

compliance unless there is a medical emergency and reported properly.

3. Purpose: Interview/Observation (reason for interview as understood by worker):

a. After speaking with my field instructor during supervision, I mentioned the Process Recording assignment with a client. He

mentioned that a student was out for a week for being sick. I was familiar with the student as I helped in a class I shadowed

and being in Conversation Partners. He suggested I interview him since I had previously built rapport and to ensure he was

okay and was up to date on any insurance questions he had. He declared this situation perfect timing to get the assignment

completed to be ahead and receive feedback in a timely manner.

 Content of Student Student Feelings, Reactions, Competencies Demonstrated Field Instructor Comments (a)
Contact (b) Observation Observations of Self (d) (e) (Please provide feedback to the
(verbatim of Client (c) student on their interview,
written recording observation, and perception skills
of the discussion) as well as information to support
learning about the agency and
services.)
SW (YOU) *Walks to client’s I knew the class was over, but I Comp 1: Use reflection and Very professional to respect the
class and waits felt it was respectful to wait for self-regulation to manage teacher’s classroom. Sometimes we
outside until it is him outside of it. I did not want personal values and maintain need to interrupt, but I always try
over to interrupt his conversation professionalism in practice to avoid doing so, so your instinct is
with friends. situations good.
Client *Comes out of Smiles when I
class waved.
SW Hi, could I speak Looked a bit I should have asked him to sit Comp 6: Apply knowledge of Yes, asking the client to sit would
with you for a shocked when down. I was a bit uncomfortable human behavior and the have been nice and perhaps made
few moments? I asked having him stand while we social environment, person- him more comfortable, but that’s a
spoke, especially knowing he in-environment, and other hindsight observation. When
just got over a sickness multidisciplinary theoretical grabbing students as they leave
unknown to me. frameworks to engage with class, sometimes you just need to
clients and constituencies. grab them anyway you can. You did
nothing incorrect here.
CLIENT Hello! Sure.

SW Okay, how are

you?
CLIENT Good.

SW Are you feeling Stepped back.

better?
CLIENT What do you
mean?
SW I was told that
you were out sick
last week.
CLIENT Oh, yes. I feel Leaned This is where he realized he was
better. Thank forward. not in trouble
you.
SW That’s good to
hear. Are you
doing okay in
your classes?
CLIENT Yes, classes are
going great. I like
my classes.
SW That’s great to I thought he would know based He should have known, but if he
know. Are you on how much insurance was did not, that’s perhaps a sign of a
familiar with the emphasized to them in Term I. weakness in our orientation. (It is
Student Health also a sign that he never received
Center (SHC)? notification from the health center
about needing a health screening,
which is another issue entirely)
CLIENT I don’t Begins to look
understand you. confused.
SW Do you know I began to feel a bit anxious
what that is? because I thought the
conversation would be smooth.
CLIENT Can you Google Pulls out
translate? phone and
uses the app.
SW Sure. One I was glad he offered to use Comp 1: Use technology Always use the resources available
second. Google Translate because I did ethically and appropriately to to help understanding, especially
*Translates what not know what to do. facilitate practice outcomes. with language learners. No shame
SHC is. in doing so!
CLIENT Oh, yes. Yes, I Shakes head
know what that and smiles.
is.
SW Great! Did you The anxiety levels went down Comp 2: Apply self-awareness Sometimes the words we use do
get any services here. Maybe it was my choice of and self-regulation to manage not make sense to a client if they
from here when words because he was able to the influence of personal do not know the context. Once he
you were not understand me here. biases and values in working was able to adjust his frame f
feeling well? with diversity clients and reference, you communicated with
constituencies. each other better. He just needed
 to shift his mental vocabulary to
better understand the topic.
CLIENT No, I called my Facial
doctor. expression
looked
concerned
here.
SW Okay that’s good
to know. In the
future if you need
something minor
you can go to
them.
CLIENT How? I have my Again, I should have been He may not have, but that is not
doctor. clearer about what I was saying. necessarily your fault. When
I had a feeling he did not working with this populations, it is
understand exactly what I was common that you both need to
saying. fumble around a bit until you get
where you need to go. This is the
primary client base I have worked
with for years and this type of
situation still happens. You just
gotta figure it out!
SW Your Student Nods head Comp 5: Assess how social
Health Fee was while I was welfare and economic policies
included in your talking. Grabs impact the delivery of and
fees, and it chin in access to social services
covers a list of thinking kind
things including of way.
primary health
care visits.
CLIENT Ohh, I didn’t
know that.
Where is it?
SW It’s by the Russell I was hoping this could be used
House. Do you as reference to tell him where
know where that the building was.
is?
CLIENT No.

SW Do you know I continued with this and should Again, you did a fine job. You just
where the Chick- have pulled up a campus map have to figure it out; the key is to
fil-A is on since he did not know where be willing to do this. If you were
campus? Russell House was. impatient, this whole exchange
would have gone poorly, but since
you understood and were willing to
help, you were successful.
CLIENT No. Looks
confused
SW Okay, never I was not thinking how to
mind. But you recover from him not knowing. I
can go there if assumed they knew based on
you need to see the tour given at the beginning
someone if of term I.
you’re unsure
what’s wrong.
CLIENT Okay. Thank you

SW Well, that was all This was a good way to end the Comp 8: Facilitate effective You did a fine job. Again, your
I have for you. conversation. I feel I could have transitions and endings that success came from your
Thank you for been more informative though. advance mutually agreed-on recognizing the need of the student
your time. If you goals and your willingness to work with
have any him in a way that worked FOR him.
questions, I’m in
the office on
M/W.
CLIENT You’re welcome. Smiles and
walks away.

Please provide a self-assessment once you have completed in full the above.
*This section does not get shared with your field instructor.
List your prepared questions/prompts:
1. How are your classes?
2. Are you feeling better after falling ill last week?
 3. Did you ever get in contact with your insurance company?
4. Are you aware of what the Student Health Services offer?
Interpret the interview:
1) Include detail about the tone and climate of the setting, your initial impressions of attitudes and feelings of the client,
what attitudes and feelings you brought to the interview, what significant changes in the client occurred during the
interview in terms of appearance, gestures, posture?
a. The tone of and climate of the setting was somewhat comfortable. I was sitting and he was standing. I wanted
to offer him to sit, but I think he was ready to leave as the meeting was unexpected. I have built some rapport
with the client in the past, so I knew he would not have an issue with me meeting him. I was hesitant to meet
him this day because I wanted to reach out and schedule a meeting with him just in case I interrupted his
afternoon plans. For this interaction, I spontaneously showed up after his class and waited until he came out to
ask if he was willing to meet. When he could not understand what I was saying, he scrunched his face and his
smile fell. Once we used Google Translate, he was more open to speaking and working with me.
2) Analyze why you think your interaction with the client unfolded in the manner it did. What is your assessment of your
client’s reaction(s)? Reflect on the strengths and weaknesses of your intervention and identify an area you would like to
improve upon for your next session.
a. As stated before, the meeting was unplanned in the case that the client did not know beforehand. Due to this, I
feel this is why the interaction occurred in the way it did. I was also unprepared for how I would structure the
interaction. Before meeting, I did have a plan on what we were going to discuss. Strengths of the meeting
included having rapport with the client. This gave me some comfortability speaking with him. A weakness of
this interaction would have to have been when I was becoming mentally frustrated and letting that affect the
interaction. The language barrier is definitely what caused it, but I would like to not set expectations for the
client when I am aware of their situation. In the future, I would like to formally prepare for the meeting with
the client by reaching out, setting a time, and meeting in a space that is private, but comfortable for us both.
3) Note at least three questions to bring to your next supervision with your field instructor.
a. How would you describe my overall progress?
b. Are there any changes happening next semester, or will tasks be relatively the same?
c. Could you review my grad school application questions and provide feedback?