University of South Carolina

College of Social Work

Field Education Office
Process Recording Template
Student: Nessa Behie Date of Interview: 11/08/2023 Agency/Field Organization: Hearts of Hospice

1. Client System (describe the demographics of the client & assumed reason for service):
The client is an elderly white male with current health issues and is currently on hospice. The person I am speaking with is his wife to call
and see if services are needed this week.
2. Presenting Issue(s) (reason for interview as presented by client):
The client’s family needs respite care while the patient is sick.
3. Purpose: Interview/Observation (reason for interview as understood by worker):
The client’s family system needs respite care due to the client being sick and his wife taking over most of the daily tasks of
living.
 Content of Student Student Feelings, Reactions, Competencies Demonstrated Field Instructor Comments (a)
Contact (b) Observation Observations of Self (d) (e) (Please provide feedback to the
(verbatim of Client (c) student on their interview,
written recording observation, and perception skills
of the discussion) as well as information to support
learning about the agency and
services.)
SW (YOU) Hey Mrs. Smith, I was a little nervous since this Demonstrate professional Good.
this is Maggie, would be the fourth time I had demeanor in behaviors;
the intern from spoken to her. appearance; and oral, written,
Heart of Hospice. and electric communication
I was calling to
see if y’all needed
me this week?
Client I would love if Mrs. Smith I was worried because she was
you could come seemed highly saying that my patient was not
today. I have stressed due feeling well and insinuating it
been running to her might be COVID. This worried
back and forth husband being me due to the fear surrounding
between CVS and sicker. COVID in the initial phases of
Publix trying to the pandemic and has stuck
get prescriptions with me.
filled. He hasn’t
been feeling good
all weekend and
has a crouping
cough, so I took
him to the
Centerwell and
they did an x-ray,
but we haven’t
had it read yet
because when
they posted it to
the care site I was
driving and
couldn’t read it.
OH, and CVS
COVID tests are
Please provide a self-assessment once you have completed in full the above.
*This section does not get shared with your field instructor.

Interpret the interview:

1) Include detail about the tone and climate of the setting, your initial impressions of attitudes and feelings of the
client, what attitudes and feelings you brought to the interview, what significant changes in the client occurred
during the interview in terms of appearance, gestures, posture?
I was calling the client’s wife to see if they needed me to come and sit with the patient anytime that week. Mrs. Smith, the client’s wife,
seemed upset and stressed over all of the responsibilities piling on her. By the end of the interview Mrs. Smith seemed to have calmed down
due to being able to vent to someone, although she was upset because she would not be getting a respite visit. I was a little nervous at the
beginning of the interview but hopeful to add more visits to my roster.
2) Analyze why you think your interaction with the client unfolded in the manner it did. What is your assessment of
your client’s reaction(s)? Reflect on the strengths and weaknesses of your intervention and identify an area you
would like to improve upon for your next session.
I think Mrs. Smith needed to vent and let her frustrations out. I also think due to my own biases on COVID, I was scared to be near someone
who may have COVID.
3) Note at least three questions to bring to your next supervision with your field instructor.
What can I do to improve my interviewing skills?
What is a better way to introduce myself to clients and their family?
How would you have handled this situation?