STAR’s HANDBOOK

RANCANGAN PEMBELAJARAN STAR BATCH 8

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 OUTLINE HANDBOOK

1 TIMELINE

2 DAFTAR KELAS STAR BATCH 8

3 NOTE SESI CLASSROOM

4 KELAS & INSTRUKTUR

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TIMELINE STAR BATCH 8

© Sales Trainee Academy by Ruangguru

 TIMELINE STAR BATCH 8

Tanggal Aktifitas Keterangan

On Boarding HCCA &

12 April 1 Jam
Committee

12, 13, 14, 15 April General Class 4 hari

16 April Ujian Akhir Minggu 1 1 hari

19, 20, 21, 22 April Spesifik Class OEC/FEC 4 hari

23 April Ujian Akhir Minggu 2 1 hari

26 April - 21 Mei On the Job Training 4 Minggu

*Akan diinfokan kembali jika ada perubahan

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RUNDOWN CLASSROOM

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 RUNDOWN CLASSROOM

Waktu Senin, 12 Apr 2021 Selasa, 13 Apr 2021 Rabu, 14 Apr 2021 Kamis, 15 Apr 2021 Jumat, 16 Apr 2021 Sabtu, 17 Apr 2021
09.00 - 09.30 Welcoming Briefing UAM
Pretest RB Plus Pretest BA Online
09.30 - 10.00 Management Competitor Analyst UAM 1
10.00 - 10.30 Welcoming (Contact & Task
10.30 - 11.00 Sales Attitude & Management,
Product Product Funneling & CRM)
11.00 - 11.30 Culture Contact & Task
RB Plus BA & BA On
Pretest Ruang Management
11.30 - 12.00
Belajar
12.00 - 13.00
13.00 - 13.30 Briefing UAM
Eliminasi Week 1
13.30 - 14.00 Funneling Activity
Product Product
14.00 - 14.30 Education Session
After Sales RB Plus After Sales BA On
14.30 - 15.00 UAM 2
15.00 - 15.30 (All Product)
CRM 2.1
15.30 - 16.00
Product Ruang Les & Ruang
16.00 - 16.30 Skill Academy
Ruang Belajar Les Online
16.30 - 17.00
Closing Week 1 &
Posttest Ruang Refreshment
17.00 - 17.30 Posttest RB Plus Posttest BA On Survey Motivasi
Belajar

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 RUNDOWN CLASSROOM - OEC
Waktu Senin, 19 Apr 2021 Selasa, 20 Apr 2021 Rabu, 21 Apr 2021 Kamis, 22 Apr 2021 Jumat, 23 Apr 2021 Sabtu, 24 Apr 2021 Senin, 26 Apr 2021

09.00 - 09.30 Briefing UAM Pra OJT

Mentoring Session
09.30 - 10.00 Teknik Handling (Jurnal & Target)
Teknik Follow Up Call
10.00 - 10.30 Objection UAM 1
Teknik Follow Up Time Management
10.30 - 11.00 (Sales Teknik 1) Motivation Session
Hard & Soft Selling
11.00 - 11.30
Exercise Exercise
11.30 - 12.00 Exercise Distribusi Team

12.00 - 13.00
13.00 - 13.30 Briefing UAM
Roleplay Session
13.30 - 14.00 Trial CRM Roleplay Session Call
Sales Class (Teknik Chat Eliminasi Week 2
14.00 - 14.30
Follow Up By UAM 2
Campaign - Chat) Brief Real Agent Brief Real Agent
14.30 - 15.00 (Sales Teknik 2)
Session Session
Trial Funneling
15.00 - 15.30 Welcoming OJT
15.30 - 16.00 Real Agent Session Real Agent Session With Coor
Exercise
16.00 - 16.30 Refreshment
Briefing Roleplay
Debrief Real Agent Debrief Real Agent Roleplay
16.30 - 17.00 & Real Agent Session
Framework W, N & A Session Session
(Spesifik RB) Closing Week 2 &
17.00 - 17.30 Sharing Session Sharing Session Sharing Session
Survey Motivasi
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 RUNDOWN CLASSROOM - FEC

Waktu Senin, 19 Apr 2021 Selasa, 20 Apr 2021 Rabu, 21 Apr 2021 Kamis, 22 Apr 2021 Jumat, 23 Apr 2021 Sabtu, 24 Apr 2021 Senin, 26 Apr 2021
09.00 - 09.30 Briefing UAM Pra OJT
Mentoring Session
09.30 - 10.00 Framework Webinar Framework Webinar Teknik Handling (Jurnal & Target)
10.00 - 10.30 Online SMP Online SMA Objection UAM 1
10.30 - 11.00 FEC Management & (Sales Teknik 1) Motivation Session
11.00 - 11.30 Routine
Exercise Exercise Exercise
11.30 - 12.00 Distribusi Team

12.00 - 13.00
13.00 - 13.30 Briefing UAM
Teknik Follow Up By Teknik Follow Up By Roleplay Session
13.30 - 14.00 Eliminasi Week 2
Chat Call Chat
14.00 - 14.30 Teknik Public
UAM 2
Speaking Ice Breaking & Pra Ice Breaking & Pra Brief Real Agent
14.30 - 15.00 (Sales Teknik 2)
Roleplay Roleplay Session
Welcoming OJT
15.00 - 15.30
With Coor
15.30 - 16.00 Roleplay Webinar Roleplay Webinar Real Agent Session
Class By Class Refreshment
16.00 - 16.30 SMP SMA
Online Roleplay
16.30 - 17.00 Bedah TOP Chat
Closing Week 2 &
17.00 - 17.30 Briefing Roleplay Sharing Session Sharing Session Sharing Session
Survey Motivasi

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 NOTE SESI CLASSROOM

GENERAL & SALES CLASS

● Penilaian untuk General Classroom berdasarkan nilai daily

quiz, dengan tipe quiz adalah multiple choice (Pretest &
Posttest), absensi & weekly survey.
● Penilaian untuk Sales Classroom berdasarkan nilai roleplay,
UAC & survey.
● Pembagian kelas akan dilakukan di hari sebelum sales class
● Aspek penilaian kelulusan meliputi: Absensi, nilai roleplay,
UAS dan catatan dari mentor
● Student yang lolos akan lanjut ke sesi on job training selama 4
minggu.

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ATURAN DAN PANDUAN PROGRAM

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 PANDUAN PROGRAM

1 STAR Playbook 5 STAR Materi Sales Class OEC

2 STAR Ticketing 5 STAR Materi Sales Class FEC

3 STAR Handbook 6 STAR Student Journal

4 STAR Materi General Class

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 STAR Students Journal

Students Journal
Selama program, untuk mengetahui perkembangan harian
dari para peserta, maka para peserta WAJIB mengisi Students
Journal. Dengan mengetahui perkembangan harian termasuk
hambatan yang dialami oleh peserta, program ini diharapkan
mampu untuk membantu para peserta mengatasi hambatan
yang dihadapi dan mengembangkan keterampilan dan
kemampuan di dalam diri-nya.

Semua peserta WAJIB untuk mengisi Student Journal setiap

harinya, sebelum pukul 22.00 WIB.

https://tinyurl.com/StudentJournal-STARB8

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 Kehadiran & Izin Ketidakhadiran

Kehadiran
● Setiap harinya, wajib melakukan absensi melalui link
dibawah ini :
https://tinyurl.com/attendancefreelance
● Absensi kami buka setiap harinya mulai pukul 09.00 -
17.30, pastikan kamu melakukan absensi setiap
harinya.
● Kehadiran akan mempengaruhi uang saku yang
diterima, sehingga pastikan jangan lupa untuk absen
ya!

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 Izin Ketidakhadiran

Ketidakhadiran
Izin ketidakhadiran yang diperbolehkan yaitu :
● Sakit, dengan surat keterangan dari dokter.
● Dukacita, dengan surat keterangan kematian dan Kartu
Keluarga.
● Sukacita, dengan lampiran undangan pernikahan dan Kartu
Keluarga
● Selain izin tersebut STAR Committee boleh untuk tidak
memberikan izin.
● Bagi peserta yang tidak hadir tanpa izin selama maksimal 2x,
akan dinyatakan tereliminasi dari program ini.

Prosedur Izin Ketidakhadiran, bisa dilihat di PLAYBOOK.

Serta mengisi STAR Ticketing :https://tinyurl.com/TicketingSTAR

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OUTLINE & INSTRUKTUR
GENERAL CLASSROOM

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 GENERAL CLASS
CULTURE & ATTITUDE CLASS

OUTLINE PEMBAHASAN CULTURE & ATTITUDE

● The importance of hardwork

● Target oriented In Sales
● Workflow in Sales
● How to be a good sales person
● Build creativity as a sales

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR Instruktur
- Rencana Kegiatan Belajar : Materi Ditto Raditiawarman Sudibyo
Outbound Sales Manager

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 GENERAL CLASS
EDUCATION SESSION

Outline Pembahasan Education

● Pendidikan di Indonesia
● Kendala dan isu pendidikan di Indonesia
● Apa yang Ruangguru lakukan untuk membantu
mengembangkan dan mengatasi permasalahan
pendidikan di indonesia saat ini
● Informasi umum dunia pendidikan (jalur-jalur
melanjutkan pendidikan ke SMP/SMA/PTN, Kalender
Pendidikan Indonesia)
● Peran Edutech dalam dunia pendidikan di Indonesia
● Keunggulan Ruangguru

Wahyono Bintarto
Content Operations Manager
- Durasi Kelas: 2,5 Jam ● B.Ed in Curriculum and Educational
Technology from Universitas Negeri Jakarta
- Media Pembelajaran: Online via Workplace STAR (UNJ)
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment ● UNICEF Certified Education sector analysis
and data literacy

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 GENERAL CLASS
PRODUCT KNOWLEDGE
Instruktur
Outline Pembahasan ruangbelajar
● Penjelasan fitur-fitur yang ada di ruangbelajar
● Fitur dan manfaat
● Cara penggunaan ruang belajar di aplikasi & dekstop
● Demo aplikasi
● Q&A seputar ruang belajar

- Durasi Kelas: 1,5 Jam

Farhan
- Media Pembelajaran: Online via Workplace STAR Product Associate
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment

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 GENERAL CLASS
PRODUCT KNOWLEDGE
Instruktur
Outline Pembahasan ruangbelajar Plus
● Penjelasan fitur-fitur yang ada di ruangbelajar Plus
● Fitur dan manfaat
● Cara penggunaan ruang belajar plus
● Bedah fitur
● Q&A seputar ruang belajar Plus

- Durasi Kelas: 2 Jam

Nisa Awanis
- Media Pembelajaran: Online via Workplace STAR Business Associate
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment

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 SESSION - SALES CLASS
AFTER SALES RB PLUS

RB Plus Workplace Tour

● After Sales RBP
● Jenis Grup & Fungsinya
● Kakak Pendamping & Tugas
● Workplace Tour

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR Dessy Nurul Wulan Sari
- Rencana Kegiatan Belajar : Materi, Quiz & Refreshment Business Associate

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 GENERAL CLASS
PRODUCT KNOWLEDGE
Instruktur
Outline Pembahasan ruangles + ruanglesonline
● Penjelasan fitur-fitur yang ada di ruangles +
ruanglesonline
● Fitur dan manfaat
● Cara penggunaan ruangles + ruanglesonline
● Bedah fitur
● Q&A seputar ruangles & ruanglesonline

- Durasi Kelas: 1,5 Jam Yunda Deliza

Witri Nurul Fajri
- Media Pembelajaran: Online via Workplace STAR Senior Business
Business Associate
- Rencana Kegiatan Belajar: memahami product Associate

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 GENERAL CLASS
PRODUCT KNOWLEDGE
Instruktur
Outline Pembahasan Brain Academy (Offline & Online)

● Penjelasan fitur-fitur yang ada di BA (Off & On)

● Fitur dan manfaat
● Cara penggunaan ruang belajar di aplikasi & dekstop
● Demo aplikasi
● Q&A seputarBA

- Durasi Kelas: 1,5 Jam

Wulan
- Media Pembelajaran: Online via Workplace STAR
Business Associate
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment
(Brain Academy)

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 SESSION - SALES CLASS
BRAIN ACADEMY ONLINE

Outline Pembahasan After Sales Brain Academy Online

● Top 5 fasilitas BA Online

● Cara Menjelaskan Benefit & Cara menjual Fasilitas BA
Online
● Counter Rejection
● Ater Paid Treatment

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR
- Rencana Kegiatan Belajar : Materi, Quiz & Refreshment
Instruktur
Ida Bagus Suryanatha
Branch Manager Brain Academy - Denpasar

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 GENERAL CLASS
COMPETITOR ANALYST

Outline Pembahasan Competitor Analyst

● Quipper
● Zenius
● Pahamify
● Rumah Belajar
● Google Classroom
● Quipper School
● How to handle competitor issues

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi
Dimitri Sriceesya Dina
Training & Development Associate IEC

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 GENERAL CLASS
TOOLS MANAGEMENT - CRM

Outline Pembahasan CRM Class Theory

● Introduction CRM
● Voucher Generator
● Contact Assignment
● Whatsapp template
● My Invoice
● Log Activity
● Customer Table
● Trial CRM Session by Students

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR Instruktur
- Rencana Kegiatan Belajar: Materi Izzatul Munawaroh
Product Associate

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 GENERAL CLASS
EC DATA MANAGEMENT

Outline Pembahasan EC Data Management 1 & 2

● Objective EC Data Management

● Workflow Contact Assignment
● Source Contact By Campaign
● Contact Management
● Dokumentasi

- Durasi Kelas: 1,5 Jam

Hanif Irham F
- Media Pembelajaran: Online via Workplace STAR
Training & Development
- Kegiatan Belajar : Materi, Quiz & Refreshment
Associate OEC

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OUTLINE & INSTRUKTUR
SPECIFIC CLASSROOM - OEC / FEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP SOFT & HARD SELLING

Outline Pembahasan Teknik Follow Up Soft & Hard Selling

● Definisi hard selling dan soft selling

● Timing melakukan hard selling dan soft selling
● Keuntungan dan kerugian melakukan hard selling &
soft selling
● Durasi waktu pitching
● Hard selling & soft selling mana yang lebih efektif ?
● Tips soft selling

- Durasi Kelas: 1,5 Jam

Instruktur
- Media Pembelajaran: Online via Workplace STAR
Harits Kurnia Putri
- Rencana Kegiatan Belajar : Materi, Exercise & Roleplay
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP BY CAMPAIGN & CHAT

Outline Pembahasan Teknik Follow Up by Campaign & Chat

● Get info on your leads
● Basic flowchart
● Key Sales
● Follow-up Steps by campaign
● Let’s try! : create opening - chat roleplay

- Durasi Kelas: 2 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi, Exercise & Roleplay
Permata Ihda Fuadina
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP EACH PRODUCT - COMBINE CALL & CHAT

Outline Pembahasan Teknik Follow Up Each Product

● Framework untuk all product

● Pitching step & wording all product
● Framework upselling
● Pitching step & wording upselling
● Matriks by product

- Durasi Kelas: 2 Jam

- Media Pembelajaran: Online via Workplace STAR
- Rencana Kegiatan Belajar : Materi Teori & Roleplay
Instruktur
- Jadwal: Senin, 30 November 2020
Harits Kurnia Putri
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK HANDLING OBJECTION

Outline Pembahasan Teknik Handling Objection

● Teknik mengatasi penolakan - ARP/C

Ayub Rohede
● Teknik mengatasi penolakan - Christina Lee
● Kategori & Top Penolakan
Training & Development
● Teknik ARP/C ing pada 4 top penolakan Associate OEC
● Teknik ARP/C ing pada masing-masing kategori

Harits Kurnia Putri

- Durasi Kelas: 2 Jam
- Media Pembelajaran: Online via Workplace STAR Training & Development
- Rencana Kegiatan Belajar : Materi, Exercise & Roleplay Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP BY CALL

Outline Pembahasan Teknik Follow Up by Call

● Introduction Outbound EC
● Flowchart Call
● Urgensi, Rational & Call Needed
● Preparation Call
● Call Action
● Call Teknik
● Testimony Call by Top Agent
● Tips & Trik

- Durasi Kelas: 2 Jam Instruktur

- Media Pembelajaran: Online via Workplace STAR Ayub Rohede
- Rencana Kegiatan Belajar : Materi Teori & Roleplay Training & Development Associate

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 SESSION - SALES CLASS
TIME MANAGEMENT OEC

Outline Pembahasan Time Management OEC

● Best agent time management
● How to manage contact time by time
● Key Sales

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi & Exercise
Ria Tri Y
Training & Development Associate OEC

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GOOD LUCK!

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