Daylen Orio

2335 Suter St Sta Ana Manila

09063509688
ailsha_02@yahoo.com

OBJECTIVE
To improve my communication skills continuously with the help of a reliable
company. To enhance my existing knowledge when it comes to assisting various customers
with their concerns related to technical issues.

EXPERIENCE

Teleperformance, Edsa Greenfield — CSR

Galactic Agent for Boost Mobile and Virgin Mobile
March 2011 to April 2012
- Handling customer concern and complaints
- Performing basic troubleshooting
- Managing customer’s account
- Taking ownership.

April 2012 to May 2015

CARE specialist- Boost Mobile
May 2015 to Sept 2016
Resolution Specialist- Boost Mobile
- Assisting agents with difficult call
- Taking over calls that agents can’t handle
- Providing the right document that will guide the agent in giving the proper
resolution
- Taking overflow calls

Sept 2016 to May 2019

Saves Specialist- Boost Mobile
- Providing and matching offers for customer that wants to leave Boost, Virgin
Mobile and Sprint Prepaid
- Handling calls for different LOB. ( Care, Saves, Tech)
- Assisting customer in ordering phones

May 2019 to August 2021

Technical Support/ Senior Specialist
- Handling calls for care, technical support LOB
- Taking over escalation calls
- Processing orders and returns for phone
- Performing advance troubleshooting
- Creating trouble ticket

August 2021 to present

Activation Specialist
- Taking calls for CARE and Activation
- Porting in numbers from another carrier
- Perform troubleshooting
- Managing customers account
- Activating and swapping phones

Starbucks -Philplans Taguig — Barista

Aug 2010 to March 2011

- Taking orders
- Greeting customers
- Making quality beverages (hot and cold beverages
- Working the cash register
- Heating pastries
- Cleaning the store
- Stocking the store
- Providing excellent customer service

Burgoo - Greenhills Promenade —Server

April 2010 to Aug 2010

- Taking orders
- Collecting payments from the customer
- Cleaning the restaurant
- Providing excellent customer service
- Serving food

EDUCATION

Jose Rizal University, Mandaluyong City — BSHRM

2006 to 2010

ERDA TECH-Pandacan - Highschool

2001 - 2006

Amorsolo Elementary School -Sta Ana Manila -Elementary

1995-2001

REFERENCE
Geraldine Morata Teleperformance Philippines 09151779247
Jemalyn San Pascual Teleperformance Philippines 09297506068