‫ين‬

‫ﻣﺪﻗﻘن اﻳﺰو ‪9001:2015‬‬ ‫ﻛﺒ�‬

‫دورة ي‬
‫)ﻧﻈﺎم إدارة اﻟﺠﻮدة(‬

‫دﻟ�ﻞ ورش اﻟﻌﻤﻞ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /3/ 2022‬‬ ‫‪Page 1 of 55‬‬

 ‫ﺟﺪول اﻟﻤﺤﺘ��ﺎت‬
‫ﺟﺪول اﻟﻤﺤﺘ��ﺎت‪2 ........................................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :1‬ﺳ�ﺎق اﻟﻤﻨﻈﻤﺔ ‪4 ........ ................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :2‬ﺗﺤﺪ�ﺪ ﺑﻨﻮد اﻟﻤﺨﺎﻃﺮ واﻟﻔﺮص ‪7 ..................... ................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :3‬ﻣﺮاﺟﻌﺔ ﺳ�ﺎﺳﺔ اﻟﺠﻮدة‪9 ..............................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :4‬اﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ‪11 . ................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :5‬دورة ‪ PDCA‬وﻣﺘﻄﻠبﺎت اﻟﺒﻨﻮد ‪14 ................... ................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :6‬اﺧﺘبﺎر ‪ /‬اﺳتﺒ�ﺎن‪17 .... ................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :7‬ﻣﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ‪20 ...... ................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :8‬ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ ‪22 ....... ................................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :9‬ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ ﺧﻼل اﻟﺘﺪﻗﻴﻖ ‪24 ..................... ................................‬‬
‫ذﻫى ﺣﻮل ﺗﺪﻗﻴﻖ اﻟﻤﺮﺣﻠﺔ اﻻو� ‪26 .... ................................‬‬ ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :10‬ﻋﺼﻒ ف‬
‫ي‬
‫اﻻﻓﺘﺘﺎ� ‪27 .........................................................‬‬
‫ي‬ ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :11‬ﻋﻘﺪ اﻻﺟﺘﻤﺎع‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :12‬ﺟﻤﻊ أدﻟﺔ اﻟﻤﺮاﺟﻌﺔ‪28 ...............................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :13‬ﻟﻌﺐ أدوار اﻟﺘﺪﻗﻴﻖ‪29 ...............................................................‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :14‬ﺗﺤﺪ�ﺪ ﺣﺎﻻت ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪30 ................... ................................‬‬
‫اﻟﺨﺘﺎ� ‪46 ...........................................................‬‬
‫ي‬ ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :15‬ﻋﻘﺪ اﻻﺟﺘﻤﺎع‬
‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :16‬ﻣﺘﺎبﻌﺔ ﻣﺎ بﻌﺪ اﻟﺘﺪﻗﻴﻖ ‪47 ...........................................................‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 2 of 55‬‬

GTI/LA/9115/WM Rev: 02 Date: 01 /03/ 2022 Page 3 of 55
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :1‬ﺳ�ﺎق اﻟﻤﻨﻈﻤﺔ‬

‫ﺗﻌﻠ�ﻤﺎت‬
‫��‪:‬‬ ‫اﻗﺮأ اﻟﺤﺎﻟﺔ ف‬
‫ي‬ ‫ﻣﺎ‬ ‫وﺣﺪد‬ ‫اﻟﺘﺎﻟ�ﺔ‬ ‫اﻟﺼﻔﺤﺔ‬ ‫�‬‫ي‬
‫• ﺳ�ﺎق اﻟﻤﻨﻈﻤﺔ‪.‬‬
‫• ﻧﻄﺎق وﺣﺪود ﻧﻈﺎم إدارة اﻟﺠﻮدة‪.‬‬

‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬وﻣﻊ‬
‫ض‬
‫اﻟﻤﺤﺎ�ات اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫واﻟﺘﺤﻀ�‪ 20 :‬دﻗ�ﻘﺔ‬
‫ي‬ ‫اﻟﻘﺮاءة‬
‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ‪ 10 ::‬دﻗﺎﺋﻖ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 4 of 55‬‬

 ‫‪ABC Pipe Manufacturing Private Limited‬‬

‫اﻟ�ﻛﺔ ﻣﻨﺬ‬ ‫يف‬

‫واﻟﺘﺠﻬ�ات اﻟﻔﻮﻻذ�ﺔ‪ .‬ﺗﻌﻤﻞ ش‬ ‫اﻟ�كﺎت اﻟﺼﻨﺎﻋ�ﺔ اﻟﺮاﺋﺪة ف ي� ﺗﺼنﻴﻊ اﻷﻧﺎﺑ�ﺐ‬
‫‪ � ABC Pipe Manufactures‬إﺣﺪى ش‬
‫ي‬
‫ش‬
‫اﻟي أﻧﺠﺰﺗﻬﺎ اﻟ�ﻛﺔ ﻣﺬﻛﻮرة أدﻧﺎە‪:‬‬ ‫ت‬ ‫ﻋﺎﻣﺎ ف� ش‬
‫اﻟ�ق اﻷوﺳﻂ‪ .‬اﻟﻤﺸﺎر� ــﻊ‬ ‫‪� 15‬‬
‫اﻷﺧ�ة ي‬
‫ي‬ ‫ي‬

‫ﻣ�وع ﺗﺼنﻴﻊ ﺳﺪادات اﻷﻧﺎﺑ�ﺐ ﻟﻌﻤ�ﻞ ف ي� اﻟﻮﻻ�ﺎت اﻟﻤﺘﺤﺪة ‪ ،‬ﻋﺎم ‪2018‬‬ ‫• ش‬

‫ﻣ�وع ﺗﺼنﻴﻊ دﻋﻢ اﻷﻧﺎﺑ�ﺐ ﻟﻠﻌﻤ�ﻞ اﻟﻤﻘ�ﻢ ف ي� اﻟ���ﺖ ‪ ،‬ﻋﺎم ‪2017‬‬ ‫• ش‬
‫اﻟﺼ� ‪ ،‬اﻟﻤﻤﻠ�ﺔ اﻟﻌ���ﺔ اﻟﺴﻌﻮد�ﺔ ‪ ،‬ﻋﺎم ‪2016‬‬ ‫ﻣ�وع ﺧﻂ أﻧﺎﺑ�ﺐ ﻧﻈﺎم اﻟ�ف‬ ‫• ش‬
‫ي‬

‫ﺗﻤﺘﻠﻚ ‪ ABC Pipe Manufacturing‬ﺑن�ﺔ ﺗﺤﺘ�ﺔ ﺟ�ﺪة �ﺸﻤﻞ أﺣﺪث اﻵﻻت واﻟﻤﻌﺪات ﻟﺪﻋﻢ إﻧﺘﺎج اﻷﻧﺎﺑ�ﺐ‪� .‬ﺸﻤﻞ اﻟﻌﻤﻠ�ﺎت‬
‫اﻟﺮﺋ�ﺴ�ﺔ ﺗﺼنﻴﻊ اﻷﻧﺎﺑ�ﺐ واﻹﻧﺘﺎج واﻟﺘﻔﺘ�ﺶ واﻻﺧﺘبﺎر واﻟﺸﺤﻦ واﻹﻓﺮاج‪.‬‬
‫ﻟﻘﺪ وﻓﺮت ش�ﻛﺔ ‪ ABC Pipe Manufacturers‬ﺑيﺌﺔ ﻋﻤﻞ ﺟ�ﺪة ﻟﺪﻋﻢ اﻟﻘﻮى اﻟﻌﺎﻣﻠﺔ ﻟﺪﻳﻬﺎ‪ .‬ﻗﺎﻣﺖ اﻟ�ﻛﺔ ﺑﺘﻄﺒﻴﻖ ﻧﻈﺎم إدارة‬
‫ش‬
‫اﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ اﻟﻤﻬﻨ�ﺔ ﻟﻀﻤﺎن ﺳﻼﻣﺔ اﻟﻌﻤﺎل‪ .‬بﺎﻹﺿﺎﻓﺔ إ� ﻣﺠﻤﻮﻋﺎت اﻹﺳﻌﺎﻓﺎت اﻷوﻟ�ﺔ ‪ ،‬ﻳﺘﻮﻓﺮ ﺧﺮﻃﻮم ﺣ��ﻖ وﻃﻔﺎ�ﺎت‬
‫ﺣ��ﻖ و�ﻧﺬار ﺣ��ﻖ ف ي� كﻞ ﻣكﺎن بﺎﻟﻤنﺸﺄة‪.‬‬
‫يض‬
‫ﻟﻠﻤﻮﻇﻔن ﻋﻨﺪ اﻟﺤﺎﺟﺔ‪ .‬ﺗﻢ ﺗﺮﻛ�ﺐ أﺟﻬﺰة ﻣﺮاﻗبﺔ اﻟﺮﻃ��ﺔ ودرﺟﺔ‬ ‫ﺗﻮﻓ� ﺳﻤﺎﻋﺎت إﻟﻐﺎء اﻟﻀﻮﺿﺎء‬
‫ﻳﺘﻢ إﺟﺮاء ﻣﺮاﻗبﺔ اﻟﻀﻮﺿﺎء ؛ ﻳﺘﻢ ي‬
‫اﻟﺤﺮارة ف ي� ﺟﻤﻴﻊ أﻧﺤﺎء اﻟﻤنﺸﺄة‪.‬‬
‫�‬ ‫ش‬
‫‪ . ABC Pipe Manufacturing‬ﺗﻮﻇﻒ اﻟ�ﻛﺔ ﻗﻮة ﻋﺎﻣﻠﺔ دﻳﻨﺎﻣ�ﻜ�ﺔ وﻣﺨﺘﺼﺔ وﻣﻮﻫ��ﺔ ‪ ،‬اﻟﻘﻮة ضاﻹﺟﻤﺎﻟ�ﺔ ﻟﻠﻘﻮى اﻟﻌﺎﻣﻠﺔ ي‬
‫ﻟ�ﻛﺔ ‪ ABC‬ﻫﻮ ﺗﻠﺒ�ﺔ ﺗﻮﻗﻌﺎت اﻟﻌﻤﻼء ﻣﻦ ﺧﻼل ﺿﻤﺎن اﻟﺠﻮدة واﻟتﺴﻠ�ﻢ ي� اﻟﻮﻗﺖ اﻟﻤﺤﺪد ﻟﻤﻨﺘﺠﺎﺗﻬﺎ‬ ‫‪ .1200‬اﻟﻬﺪف اﻟﺮﺋ�� ش‬
‫ي‬
‫وﺧﺪﻣﺎﺗﻬﺎ‪.‬‬

‫ﺗﻔﺘﺨﺮ ش�ﻛﺔ ‪ ABC Pipe Manufacturer‬بﻤﺒ�ﻌﺎت ﺳﻨ��ﺔ ﺗﺼﻞ إ� ‪ 31‬ﻣﻠﻴﻮن درﻫﻢ‪ .‬ﻟﻼﻣﺘﺜﺎل ﻟﺴ�ﺎﺳﺔ اﻟﺠﻮدة ‪ ،‬أ�ﺸﺄت‬
‫اﻟ�ﻛﺔ أن �ﺸﻤﻞ‪) :‬ﻣنﺸﺄة ﻟﺘﺼنﻴﻊ اﻷﻧﺎﺑ�ﺐ واﻟﺘﻔﺘ�ﺶ واﻻﺧﺘبﺎر‬‫اﻟﻤﻨﻈﻤﺔ ﻧﻈﺎم إدارة اﻟﺠﻮدة ﻋ� أﺳﺎس ‪ .ISO 9001: 2015‬ﺗ��ﺪ ش‬
‫وﻗﺴﻢ ﻣﺒ�ﻌﺎت و�ﺴ��ﻖ ف� أﺣﺪ ﻓﺮوﻋﻬﺎ اﻟﻤﻮﺟﻮدة ف� اﻟ���ﺖ( ف� ﻧﻄﺎق ﻧﻈﺎم إدارة اﻟﺠﻮدة اﻟﺨﺎص ﺑﻬﺎ‪ .‬ﺗﻘﻮم ش‬
‫اﻟ�ﻛﺔ ﺑﺘﺼنﻴﻊ‬ ‫ي‬ ‫ي‬ ‫ي‬
‫ﺗﻀﻤن ﺟﺰء "اﻟﺘﺼﻤ�ﻢ واﻟﺘﻄ��ﺮ" ﺿﻤﻦ ﻧﻄﺎق اﻟﺘﺪﻗﻴﻖ ﻋ� اﻟﻤﻮاﺻﻔﺔ ‪.‬‬ ‫يض‬ ‫اﻷﻧﺎﺑ�ﺐ ﻋ� أﺳﺎس ‪ ، API 5L‬ﻟﺬﻟﻚ ﻻ ﻳﺘﻢ‬

‫و�ﺎﻟﺘﺎ� ‪ ،‬ﻓﻘﺪ �ﺴبﺐ ف ي�‬

‫ي‬
‫ﻛﺒ� ﻋ� اﻻﻗﺘﺼﺎدات اﻟﻘﺎﺋﻤﺔ ﻋ� اﻟﻨﻔﻂ ف� دول ث‬
‫اﻟ�ق اﻷوﺳﻂ‪.‬‬ ‫ي‬ ‫ﺗﺄﺛ� ي‬
‫كﺎن ﻷزﻣﺔ أﺳﻌﺎر اﻟﻨﻔﻂ اﻟﻤﺴﺘﻤﺮة ي‬
‫ﻣﺼﻨ� اﻷﻧﺎﺑ�ﺐ‪.‬‬ ‫ض‬
‫ي‬ ‫اﻧﺨﻔﺎض ﺗﻤ��ﻞ اﻟﻤﺸﺎر� ــﻊ اﻟﺤﻜﻮﻣ�ﺔ ﻣﻤﺎ أدى إ� ﺧﺴﺎرة اﻹﻳﺮادات ي�‬

‫يف‬
‫ﺗﺤﺴن‬ ‫دى ‪ ،‬وﻟ�ﻦ ﻫﻨﺎك اﻧﺘﻌﺎش ف ي� اﻟﻤﺴﺘﻘبﻞ‪� .‬ﻤﻜﻦ‬
‫ي‬ ‫ب‬ ‫�ﺸ� اﺳﺘﻄﻼﻋﺎت اﻟﺴﻮق اﻟﺤﺎﻟ�ﺔ إ� ﻋﺪم اﻻﺳﺘﻘﺮار ف ي� ﺻﻨﺎﻋﺔ اﻷﻧﺎﺑ�ﺐ ف ي�‬
‫ي‬
‫ف‬
‫ﻛﺒ� ي� اﻷﻋﻤﺎل‪ .‬وﻣﻊ ذﻟﻚ ‪ ،‬ﻻ ﺗﺰال ﻋﻤﻠ�ﺔ ﻧﻘﻞ‬
‫ﺗﻐﻴ� ي‬
‫أ�� ‪ ،‬ﻣﻤﺎ ﻳﺆدي إ� ﺣﺪوث ي‬ ‫اﻟﺘﻜﻨﻮﻟﻮﺟ�ﺎ اﻟﻤﺴﺘﺨﺪﻣﺔ ﻣﻦ ﻗبﻞ ‪� ABC‬ﺸكﻞ ب‬
‫اﻟﺘﻜﻨﻮﻟﻮﺟ�ﺎ اﻷﺣﺪث بﻄﻴﺌﺔ وﻗﺪ �ﺴﺘﻐﺮق ‪ 4-3‬ﺳﻨﻮات ﻟﻠﺘﺤﻮل اﻟ�ﺎﻣﻞ‪.‬‬

‫ﺗﻮﻓ� ﻣﻨﺘﺠﺎت ﻋﺎﻟ�ﺔ اﻟﺠﻮدة ﻟﻠﻌﻤﻼء ﻣﻦ أﺟﻞ ﺗﻠﺒ�ﺔ اﺣﺘ�ﺎﺟﺎﺗﻬﻢ ورﻓﻊ ﻣﻌﺪل رﺿﺎﻫﻢ‪� .‬ﺸﻤﻞ اﻟﻘ�ﻢ‬ ‫أ�� ﻋ� ي‬ ‫ﺗﺮﻛﺰ اﻹدارة �ﺸكﻞ ب‬
‫اﻟ�ﻛﺔ ﻋﻤﻠ�ﺔ ﺗﻮﻇ�ﻒ ﺻﺎرﻣﺔ ‪ ،‬ﻣﻤﺎ‬ ‫تف‬
‫واﻻﻟ�ام ﺑﺘﺤﻘﻴﻖ اﻷﻫﺪاف اﻟﺘﻨﻈ�ﻤ�ﺔ‪ .‬أ�ﺸﺄت ش‬ ‫اﻻﻟﻤﻮاﺻﻔﺔة ﻟﻤﺆﺳﺴﺔ ‪ ABC‬اﻟﺼﺪق فف‬
‫واﻟ�اﻫﺔ‬
‫ﻟﻠﺠﻤ�ﻌﺎﻟﻤﻮﻇﻔن ﻟﻠﻤﺴﺎﻋﺪة ف ي� ﺗﺤﺪ�ﺪ‬
‫يف‬ ‫�ﻀﻤﻦ ﺗﻮﻇ�ﻒ ﻣﻮارد ذات ﻣﻌﺮﻓﺔ وﻛﻔﺎءة وﻣﺎﻫﺮة‪ .‬ﺑﺮﻧﺎﻣﺞ اﻟﻤﺮاﻗبﺔ اﻟﺴﻨﻮي ﻣﺘﺎح‬
‫ض‬
‫ﺗﻨﻈ�� واﺿﺢ ﻳنﺘﺞ ﻋﻨﻪ ﻋﻘبﺎت ﻣﺘﻌﺪدة ي� إﻋﺪاد اﻟﺘﻘﺎر�ﺮ‪ .‬ﻳﺆدي ارﺗﻔﺎع‬ ‫اﺣﺘ�ﺎﺟﺎﺗﻬﻢ اﻟﺘﺪر�ب�ﺔ‪ .‬ﻣﻦ ﻧﺎﺣ�ﺔ أﺧﺮى ‪ ،‬ﻻ ﻳﻮﺟﺪ ﻫ�كﻞ‬
‫اﻟﻤﻮﻇﻔن ي ف‬
‫وﺗﺪى اﻟﺮوح اﻟﻤﻌﻨ��ﺔ‪.‬‬ ‫يف‬ ‫ﻋﺐء اﻟﻌﻤﻞ وﻋﺪم ﻛﻔﺎ�ﺔ ﻣﺮاﻓﻖ اﻟﺘﻬ��ﺔ إ� اﺳت�ﺎء‬
‫ي‬

‫� ش�ﻛﺔ‬ ‫ف‬ ‫ف ش‬
‫دﺧﻠﺖ ‪ ABC Pipe Manufacturing‬ي� �ا�ﺔ ﻣﻊ اﻟﻌﺪ�ﺪ ﻣﻦ ﻣﻮردي اﻟﺼﻠﺐ اﻟﺮاﺋﺪﻳﻦ ي� ﺟﻤﻴﻊ أﻧﺤﺎء اﻟﻌﺎﻟﻢ‪ ABC .‬ي‬
‫يف‬
‫واﻟﺪاﺋﻨن‬ ‫يف‬
‫واﻟﻤ�ﻓﻴن‬ ‫ين‬
‫ﻣﺤﻠﻴن و ‪ 3‬أﺟﺎﻧﺐ‪ .‬ﺗﻌﻘﺪ ‪ ABC‬اﺟﺘﻤﺎﻋﺎت ﺳﻨ��ﺔ ﻟﻠﻤﺴتﺜﻤ��ﻦ‬ ‫ﺧﺎﺻﺔ ﻣﺤﺪودة ﻣﻊ ‪ 8‬ﻣﺴتﺜﻤ��ﻦ و ‪5‬‬
‫واﻟﻤﻮردﻳﻦ واﻷﻃﺮاف اﻟﻤﻌﻨ�ﺔ اﻷﺧﺮى ﻟﻤﻌﺎﻟﺠﺔ وﻣﻨﺎﻗﺸﺔ ﻣﺨﺎوﻓﻬﻢ‪.‬‬

‫اﻟﺮﺋ��‪ :‬اﻟﻤﺪﻳﻨﺔ اﻟﺼﻨﺎﻋ�ﺔ اﻷو� ب ي‬

‫دئ ‪ ،‬ﺻﻨﺪوق ﺑ��ﺪ رﻗﻢ ‪10245‬‬ ‫ي‬ ‫ﻋﻨﻮان اﻟﻤﻘﺮ‬
‫ﺷﺨﺺ اﻻﺗﺼﺎل‪ :‬اﻟﺴ�ﺪ ﻓﺮاﻧﻚ ﺷﺎبﻠﻦ‬
‫رﻗﻢ اﻟﻬﺎﺗﻒ‪435-333-111 (971+) :‬‬
‫اﻟﻔﺎ�ﺲ‪48353511 (971+) :‬‬
‫وي‪info@abcpipes.com :‬‬ ‫ت ن‬
‫ﺑ��ﺪ إﻟ�� ي‬
‫اﻟﻤﻮﻗﻊ‪www.abcpipes.com :‬‬
 ‫اﻟﻘﻀﺎ�ﺎ اﻟﺨﺎرﺟ�ﺔ‬

‫اﻟﻘﻀﺎ�ﺎ اﻟﺪاﺧﻠ�ﺔ‬

‫اﻷﻃﺮاف اﻟﻤﻌﻨ�ﺔ واﺣﺘ�ﺎﺟﺎﺗﻬﻢ وﺗﻮﻗﻌﺎﺗﻬﻢ‬

‫اﻟﻤﺘﻄﻠبﺎت أو اﻻﺣﺘ�ﺎﺟﺎت أو اﻟﺘﻮﻗﻌﺎت‬ ‫اﻻﻃﺮاف اﻟﻤﻌﻨ�ﺔ‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :2‬ﺗﺤﺪ�ﺪ ﺑﻨﻮد اﻟﻤﺨﺎﻃﺮ واﻟﻔﺮص‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ت‬
‫اﻟى ﺗﻨﺺ ﻋ� ﻣﺼﻄﻠﺢ "اﻟﻤﺨﺎﻃﺮ واﻟﻔﺮص"‪.‬‬
‫ﺣﺪد ﺟﻤﻴﻊ اﻟﺒﻨﻮد ذات اﻟﺼﻠﺔ ﻣﻦ ﻣﻮاﺻﻔﺔ ‪ ISO 9001: 2015‬ي‬
‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫ﻗﺮاءة وﻣﻨﺎﻗﺸﺔ‪ 20 :‬دﻗ�ﻘﺔ‬

‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ‪ 10:‬دﻗﺎﺋﻖ‬
 ‫ﺗﺤﺪ�ﺪ اﻟﻤﺨﺎﻃﺮ واﻟﻔﺮص‬

‫ﺗﻔﺎﺻ�ﻞ اﻟﺒﻨﺪ‬ ‫اﻟﻮﺻﻒ‬ ‫رﻗﻢ اﻟﺒﻨﺪ‬ ‫‪SN‬‬

‫‪.1‬‬

‫‪.2‬‬

‫‪.3‬‬

‫‪.4‬‬

‫‪.5‬‬

‫‪.6‬‬

‫‪.7‬‬

‫‪.8‬‬

‫‪.9‬‬

‫‪.10‬‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :3‬ﻣﺮاﺟﻌﺔ ﺳ�ﺎﺳﺔ اﻟﺠﻮدة‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫�‬
‫راﺟﻊ ﺳ�ﺎﺳﺔ اﻟﺠﻮدة واﻟﺘﻌﻠﻴﻖ ﻋﻠﻴﻬﺎ وﻓﻘﺎ ﻟﻤﺘﻄﻠبﺎت ‪ ISO 9001‬اﻟﻔﻘﺮة ‪.5.2‬‬

‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬
‫‪ 20‬دﻗ�ﻘﺔ‪.‬‬ ‫ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫‪ 10‬دﻗﺎﺋﻖ‪.‬‬ ‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ‪:‬‬

 ‫ﺳ�ﺎﺳﺔ اﻟﺠﻮدة‬

‫دوﻟ�ﺎ ﻣﻦ أﺟﻞ‪:‬‬ ‫ت‬

‫اﻟﻤﻌ�ف بﻪ �‬ ‫ﺗﺒي أﻓﻀﻞ اﻟﻤﻤﺎرﺳﺎت ‪ ،‬أ�ﺸﺄت ش�ﻛﺔ اﻟﺘﺼنﻴﻊ اﻷﻣ��ﻜ�ﺔ ﻧﻈﺎم إدارة اﻟﺠﻮدة‬
‫ن‬
‫ﻟﻀﻤﺎن ي‬
‫ين‬
‫واﻟﻤﻘﺎوﻟن ﻣﻦ اﻟبﺎﻃﻦ واﻟﻤﻮردﻳﻦ‪.‬‬ ‫يف‬
‫اﻟﻤﻮﻇﻔن واﻟﻌﻤﻼء‬ ‫إبﻼغ اﻟﺴ�ﺎﺳﺎت واﻹﺟﺮاءات ﻟﺠﻤﻴﻊ‬ ‫•‬
‫ﺗﺤﺪ�ﺪ ﻣﺴﺆوﻟ�ﺎت واﺿﺤﺔ وﻗ�ﺎس اﻷداء ف� ﺟﻤﻴﻊ أﻧﺤﺎء ش‬
‫اﻟ�ﻛﺔ‪.‬‬ ‫•‬
‫ي‬
‫ﺗﺤﺪ�ﺪ اﺣﺘ�ﺎﺟﺎت اﻟﻌﻤﻼء وﺗﻮﻗﻌﺎﺗﻬﻢ واﻻﺳﺘﺠﺎبﺔ ﻟﻬﺎ‪.‬‬ ‫•‬
‫ﺗﻠي بﺎﺳﺘﻤﺮار ﻣﺘﻄﻠبﺎت اﻟﺠﻮدة ﻟﻠﻌﻤﻼء‪.‬‬ ‫ت‬
‫اﻟي ب ي‬
‫ﺗﻮﻓ� اﻟﻤﻨﺘﺠﺎت ي‬
‫ي‬ ‫•‬
‫اﻟﺴ� اﻟﺪاﺋﻢ ﻟﺘﺤﻘﻴﻖ‬ ‫اﻟﺘﻨﻈ�� بﺎﺳﺘﻤﺮار ﻣﻦ ﺧﻼل ﻧﻈﺎم اﻹدارة اﻟﻤﺘكﺎﻣﻞ‪.‬‬ ‫ين‬
‫وﺗﺤﺴن اﻷداء‬ ‫وﺿﻊ أﻫﺪاف ﻗﺎبﻠﺔ ﻟﻠﻘ�ﺎس‬ ‫•‬
‫ي‬ ‫ي‬
‫ف‬ ‫ف‬
‫اﻟ�ﻔﺎءة ي� ﻋﻤﻠ�ﺎت اﻟﻤﻨﻈﻤﺔ ﻣﻦ ﺧﻼل ﺗﻄ��ﺮ اﻟﻌﻤﻠ�ﺎت واﻟﺘﺤكﻢ ي� ﺗﻘﻠبﺎﺗﻬﺎ‪.‬‬
‫ﻳﺘﻢ دﻋﻢ ﻫﺬە اﻟﺴ�ﺎﺳﺔ ﻣﻦ ﺧﻼل ﻧﻈﺎم اﻹدارة اﻟﻤﺘكﺎﻣﻞ ﻟـ ‪ ، AMC‬واﻟﺬي ﺳيﺘﻢ اﻟﺤﻔﺎظ ﻋﻠ�ﻪ وﻣﺮاﺟﻌﺘﻪ بﺎﻧﺘﻈﺎم‪.‬‬ ‫•‬

‫�‬
‫ﺳﻨ��ﺎ ﻟﻤﻮا�بﺔ أﺣﺪث اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺗﻤﺖ اﻟﻤﻮاﻓﻘﺔ ﻋ� ﻫﺬە اﻟﺴ�ﺎﺳﺔ ﻣﻦ ﻗبﻞ ﻗﺎﺋﺪ ﻓ��ﻖ اﻟﺠﻮدة ف ي� ‪ .AMC‬وﻋ� اﻻﻗﻞ ﻳﺘﻢ ﻣﺮاﺟﻌﺘﻪ‬
‫وﺳيﺘﻢ إﺻﺪارە ﻋ� ﻣﻮﻗﻊ ش‬
‫اﻟ�ﻛﺔ ﻋ� اﻟ��ﺐ‪ .‬ﻧﺮﺣﺐ ﺑﺘﻌﻠ�ﻘﺎت اﻷﻃﺮاف اﻟﻤﻬﺘﻤﺔ ﻋ� ﺗﻨﻔ�ﺬ اﻟﺴ�ﺎﺳﺔ واﻟﺴ�ﺎﺳﺔ ﻧﻔﺴﻬﺎ‪.‬‬

‫اﻟﺗوﻗﯾﻊ‪:‬‬
‫ﺗﺎرﯾﺦ اﻹﺻدار‪2017 :‬‬
‫ﺗﺎرﯾﺦ اﻟﻣراﺟﻌﺔ‪2017 :‬‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :4‬اﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫�‬ ‫ت‬ ‫ف‬
‫واﻟي ﺗﺘﻄﻠﺐ ﺗﻮﺛ�ﻘﺎ‬
‫ﺣﺪد ﺟﻤﻴﻊ اﻟﻤﺠﺎﻻت اﻟﻤﻤﻜﻨﺔ ي� ﻣﻮاﺻﻔﺔ ‪ ISO 9001: 2015‬ي‬
‫اﻟﻤﻌﻠﻮﻣﺎت اﻟﻮاﺟﺐ ﺣﻔﻈﻬﺎ )اﻟﻤﺴتﻨﺪات( واﻻﺣﺘﻔﺎظ ﺑﻬﺎ )اﻟﺴﺠﻼت(‪.‬‬

‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫واﻟﺘﺤﻀ�‪ 30 :‬دﻗ�ﻘﺔ‬
‫ي‬ ‫اﻟﻘﺮاءة‬
‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ‪ 15 :‬دﻗﺎﺋﻖ‬
 ‫اﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ‬
‫اﻟي �ﺠﺐ اﻻﺣﺘﻔﺎظ ﺑﻬﺎ(‬‫ت‬
‫)اﻟﻤﺴتﻨﺪات ي‬

‫ﻋﻨﻮان اﻟﺒﻨﺪ‬ ‫رﻗﻢ اﻟﺒﻨﺪ‬

 ‫اﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ‬
‫)�ﺠﺐ اﻻﺣﺘﻔﺎظ بﺎﻟﻮﺛﺎﺋﻖ(‬

‫ﻋﻨﻮان اﻟﺒﻨﺪ‬ ‫رﻗﻢ اﻟﺒﻨﺪ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 13 of 55‬‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :5‬دورة ‪ PDCA‬وﻣﺘﻄﻠبﺎت اﻟﺒﻨﻮد‬
‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ﺑن داﺋﺮة ‪ PDCA‬واﻟﺒﻨﻮد اﻟﻤﺤﺪدة ﻟﻤﻮاﺻﻔﺔ ‪ ISO 9001‬ﻣﻦ ﺧﻼل ﺗﺤﺪ�ﺪ ﺑﻨﻮد ‪ ISO 9001‬ﻋ�‬ ‫ش‬
‫اﻟﻤبﺎ�ة ي ن‬ ‫ﺣﺪد اﻟﻌﻼﻗﺎت‬
‫اﻟ�� ‪.‬‬
‫ﻧﻤﻮذج ‪ ، PDCA‬وﻫﺬا ﺳ�ﺴﺎﻋﺪك ﻋ� ﻓﻬﻢ ﻛ�ﻔ�ﺔ ارﺗبﺎط ﺑﻨﻮد ‪ ISO 9001‬ﻛﺠﺰء ﻣﻦ ﻧﻈﺎم اﻟﺠﻮدة ي‬

‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫اﻟﻘﺮاءة واﻋﺪاد ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ ‪ 30 :‬دﻗ�ﻘﺔ‬

‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ ‪ 15 :‬دﻗ�ﻘﺔ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 14 of 55‬‬

 ‫اﻟﺘﺨﻄ�ﻂ ‪Plan‬‬
‫اﻟﺒﻨﻮد ذات اﻟﺼﻠﺔ ﻣﻦ ‪ISO 9001‬‬

‫اﻟﺘﻨﻔ�ﺬ ‪Do‬‬
‫اﻟﺒﻨﻮد ذات اﻟﺼﻠﺔ ﻣﻦ ‪ISO 9001‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 15 of 55‬‬

 ‫اﻟﺘﺤﻘﻖ ‪check‬‬
‫اﻟﺒﻨﻮد ذات اﻟﺼﻠﺔ ﻣﻦ ‪ISO 9001‬‬

‫ين‬
‫اﻟﺘﺤﺴن ‪Act‬‬
‫اﻟﺒﻨﻮد ذات اﻟﺼﻠﺔ ﻣﻦ ‪ISO 9001‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 16 of 55‬‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :6‬اﺧﺘبﺎر ‪ /‬اﺳتﺒ�ﺎن‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ﺣﺪد ﻫﻞ اﻟﻌبﺎرات اﻟﺘﺎﻟ�ﺔ ﺻﻮاب أو ﺧﻄﺄ واذﻛﺮ رﻗﻢ اﻟﺒﻨﺪ اﻟﻤﻨﺎﺳﺐ ‪ ،‬إن أﻣﻜﻦ‪.‬‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫اﻟﻘﺮاءة واﻋﺪاد ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ ‪ 30 :‬دﻗ�ﻘﺔ‬

‫ﺗﻘﺪ�ﻢ وﻋﺮض اﻷﺟ��ﺔ ‪ 15 :‬دﻗ�ﻘﺔ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 17 of 55‬‬

‫‪ISO 9001‬‬ ‫ﺧﻄﺄ أم‬
‫ﺳﺆال‬ ‫‪SN‬‬
‫ﺑﻨﺪ‬ ‫ﺻﻮاب‬
‫ﻻ ُ�ﻄﻠﺐ ﻣﻦ اﻟﻤﻨﻈﻤﺔ اﻟﺘﺄ�ﺪ ﻣﻦ ﻣﻌﺮﻓﺔ ﺟﻤﻴﻊ اﻷﺷﺨﺎص اﻟﺬﻳﻦ �ﻌﻤﻠﻮن ﻣﻌﻬﺎ بﺎﻟﻌﻮاﻗﺐ‬
‫ت‬
‫اﻟﻤ�ﺗبﺔ ﻋ� ﻋﺪم اﻻﻣﺘﺜﺎل ﻟﻤﺘﻄﻠبﺎت ﻧﻈﺎم إدارة اﻟﺠﻮدة‪.‬‬ ‫‪.1‬‬

‫اﻟﻤﻌﺮﻓﺔ اﻟﻤﺆﺳﺴ�ﺔ �ﻤﻜﻦ أن ﺗﺘﻀﻤﻦ ﻣﻌﻠﻮﻣﺎت ﻣﺜﻞ اﻟﻤﻠ��ﺔ اﻟﻔﻜ��ﺔ واﻟﺪروس اﻟﻤﺴﺘﻔﺎدة‪.‬‬ ‫‪.2‬‬

‫�ﺠﺐ ﻋ� اﻟﻘ�ﺎدة اﻟﺘﺄ�ﺪ ﻣﻦ أن اﻟﻤﺴﺆوﻟ�ﺎت واﻟﺴﻠﻄﺎت ﻟﻠﻮﻇﺎﺋﻒ ذات اﻟﺼﻠﺔ ﺑﻨﻈﺎم‬

‫‪.3‬‬
‫اﻟﺠﻮدة ﻗﺪ ﺗﻢ ﺗﻌﻴيﻨﻬﺎ و�بﻼﻏﻬﺎ وﻓﻬﻤﻬﺎ داﺧﻞ اﻟﻤﻨﻈﻤﺔ‪.‬‬

‫ﻻ �ﻤﻜﻦ اﻋﺘبﺎر اﻟﺸﻜﻮى اﻟﻤﻘﺪﻣﺔ ﻣﻦ اﻟﻌﻤ�ﻞ ﻋ� أﻧﻬﺎ ﻋﺪم ﻣﻄﺎبﻘﺔ ﺗﺤﺖ أي ﻇﺮف ﻣﻦ‬
‫‪.4‬‬
‫اﻟﻈﺮوف‪.‬‬

‫�ﺠﺐ ﻋ� اﻟﻤﻨﻈﻤﺔ اﻟﺘﺄ�ﺪ ف ي� ﺣﺎل اﻻﺳﺘﻌﺎﻧﺔ بﻤﺼﺎدر ﺧﺎرﺟ�ﺔ أﻧﻬﺎ ﻻ ﺗﺰال ﺗﺤﺖ ﺳ�ﻄﺮة‬
‫‪.5‬‬
‫ﻧﻈﺎم إدارة اﻟﺠﻮدة ف ي� اﻟﻤﻨﻈﻤﺔ‪.‬‬

‫ﻟ�ﺲ ﻫﻨﺎك ﺣﺎﺟﺔ إ� اﻟﺘﺤﻘﻖ ﻣﻦ ﺻﺤﺔ اﻟﺘﺼﻤ�ﻢ واﻟﺘﻄ��ﺮ واﻟﺘﺤﻘﻖ ﻣﻨﻪ أﺛﻨﺎء أ�ﺸﻄﺔ‬
‫‪.6‬‬
‫ﻣﺮﺣﻠﺔ اﻟﺘﺼﻤ�ﻢ‪.‬‬

‫�‬
‫داﺧﻠ�ﺎ و�ﺗﺎﺣﺘﻬﺎ ﻟﻸﻃﺮاف اﻟﻤﻌﻨ�ﺔ‪.‬‬ ‫�ﺠﺐ أن ﻳﺘﻢ اﻹبﻼغ ﻋﻦ ﺳ�ﺎﺳﺔ اﻟﺠﻮدة‬ ‫‪.7‬‬

‫ﺧﺎر�‪.‬‬ ‫ث‬
‫� ي‬ ‫� ﻣﺜﺎل ﻋ� ﻣﺰود ﺧﺪﻣﺔ‬
‫�ﻛﺔ إﺻﻼح وﺻ�ﺎﻧﺔ اﻵﻻت ي‬ ‫‪.8‬‬

‫ﺑﻨﺪ "ﻣﺮاﻗبﺔ اﻟﻌﻤﻠ�ﺔ وﻗ�ﺎﺳﻬﺎ" ﺟﺰء ﻣﻦ ‪.ISO 9001: 2015‬‬ ‫‪.9‬‬

‫‪ .10‬ﻻ �ﻤﻜﻦ إﺟﺮاء اﻻﺳتﺜﻨﺎءات إﻻ ﻣﻦ اﻟﺒﻨﺪ ‪) 8‬اﻟﻌﻤﻠ�ﺎت(‪.‬‬

‫اﻟﺘﻐﻴ�ات اﻟﺨﺎﺻﺔ بﺎﻟﻤﺴﺎﺋﻞ اﻟﺪاﺧﻠ�ﺔ واﻟﺨﺎرﺟ�ﺔ أﺛﻨﺎء اﺟﺘﻤﺎع ﻣﺮاﺟﻌﺔ‬

‫ي‬ ‫ﻻ �ﻠﺰم ﻣﻨﺎﻗﺸﺔ‬
‫‪.11‬‬
‫إدارة ﻧﻈﺎم إدارة اﻟﺠﻮدة‪.‬‬

‫‪� .12‬ﺠﺐ أن ﺗﻜﻮن ﺳ�ﺎﺳﺔ اﻟﺠﻮدة ﻣﺘﺎﺣﺔ كﻤﻌﻠﻮﻣﺎت ﻣﻮﺛﻘﺔ‪.‬‬

‫اﻟﺘﺼﺤ�� وﻣﺮاﺟﻌﺔ اﻹدارة‪.‬‬ ‫‪ .13‬ﻻ ﻳﻮﺟﺪ ﺳﻮى إﺟﺮاءﻳﻦ إﻟﺰ ي ن‬

‫اﻣﻴن اﻵن‪ :‬اﻹﺟﺮاء‬
‫ي‬

‫‪� .14‬ﺠﺐ ﻣﺮاﺟﻌﺔ رﺿﺎ اﻟﻌﻤﻼء ض ي� اﺟﺘﻤﺎع ﻣﺮاﺟﻌﺔ اﻹدارة ﻟﻀﻤﺎن اﺗﺨﺎذ اﻟﻘﺮارات اﻟﻤﻨﺎﺳبﺔ‪.‬‬

‫‪ .15‬ﺗﻢ اﺳتبﺪال ﻣﺼﻄﻠﺢ "اﻟﻤﺴتﻨﺪات" و "اﻟﺴﺠﻼت" بـ ﻣﺼﻄﻠﺢ "اﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ"‪.‬‬

‫واﻻﻟ�ام اﻹداري �‬
‫أ�� ﻣﻦ ‪.ISO 9001: 2008‬‬ ‫تن‬ ‫‪ .16‬ﺗﺮﻛﺰ ‪ ISO 9001: 2015‬ﻋ� اﻟﻘ�ﺎدة‬
‫�‬
‫�ﺸ� ‪ ISO 9001: 2015‬أ�ﻀﺎ إ� "ﻣﻤﺜﻞ اﻹدارة" ‪ ،‬وﻟ�ﻦ ﺗﻢ اﻟﺤﺪ ﻣﻦ ﻣﻌﻈﻢ‬ ‫ي‬
‫‪.17‬‬
‫اﻟﻤﺴﺆوﻟ�ﺎت ﻟﻤﺴﻤ�ح ﻟﻪ ﺑﻬﺎ ‪.‬‬
 ‫واﻟﻮ� واﻟﺘﻮاﺻﻞ وﻣﺘﻄﻠبﺎت اﻟﻤﻌﻠﻮﻣﺎت‬
‫ي‬ ‫�ﻐ� ﺑﻨﺪ اﻟﺪﻋﻢ اﻻﻳﻊ اﻟﺘﺎﻟ�ﺔ ‪ :‬اﻟﻤﻮارد‬
‫ي‬ ‫‪.18‬‬
‫اﻟﻤﻮﺛﻘﺔ ﻟﻨﻈﺎم إدارة اﻟﺠﻮدة ف ي� ‪.ISO 9001: 2015‬‬
‫�‬
‫اﻟﺪاﺧ� إﺟﺮ ًاء ﻣﻮﺛﻘﺎ ﺣ�ﺚ إﻧﻪ ﻣﻬﻢ ف ي� ﺗﻘﻴ�ﻢ اﻷداء‪.‬‬
‫ي‬ ‫‪ .19‬ﻳﺘﻄﻠﺐ اﻟﺘﺪﻗﻴﻖ‬

‫�ﺠﺐ ﻋ� اﻟﻤﻨﻈﻤﺔ أن ﺗﺄﺧﺬ ف ي� اﻻﻋﺘبﺎر اﺣﺘ�ﺎﺟﺎت وﺗﻮﻗﻌﺎت اﻷﻃﺮاف اﻟﻤﻌﻨ�ﺔ وﺗﻘﻴ�ﻢ‬

‫ت‬ ‫‪.20‬‬
‫اﻻﺳ�اﺗ�ﺠ�ﺔ اﻟﺪاﺧﻠ�ﺔ واﻟﺨﺎرﺟ�ﺔ ﻟﻨﻈﺎم إدارة اﻟﺠﻮدة‪.‬‬ ‫واﻟﺘﻌﺎﻣﻞ ﻣﻊ اﻷﺳﺌﻠﺔ‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :7‬ﻣﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ‬
‫ين‬
‫ﻤﺘﺪر�ن ﻓﺮﺻﺔ ﻟﻤﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ‪.‬‬‫ﺳيﺘﻢ ﻣﻨﺢ اﻟ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ين‬ ‫ض‬
‫ﻤﺤﺎ� ‪ ،‬ي ن‬ ‫ت‬ ‫ف‬
‫ﻤﺘﺪر�ن اﻟﺬﻳﻦ �ﻌﻤﻠﻮن ﻛﻔ��ﻖ واﺣﺪ ﻣﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ اﻟﻤﻘﺪﻣﺔ ﻟـ '‪ABC‬‬‫ﻳﺘﻌن ﻋ� اﻟ‬ ‫اﻟي ﺧﺼﺼﻬﺎ اﻟ‬
‫ي� اﻟﻤﺠﻤﻮﻋﺎت ي‬

‫‪ 'American Manufacturing Company‬وﺗﺤﺪ�ﺪ أي ﻣﺸكﻼت ﺗﺘﻌﻠﻖ بﺎﻟﻮﺛﺎﺋﻖ‪.‬‬

‫�‬
‫ﻣﻮﺟﺰا ﻋﻦ اﻟﻨﺘﺎﺋﺞ بﺎﻻﺿﺎﻓﺔ ا� اﻹﺷﺎرة ﻟﻤﺘﻄﻠبﺎت ﺑﻨﺪ ‪.ISO 9001: 2015‬‬ ‫ﺳ�ﻘﺪم كﻞ ﻓ��ﻖ‬

‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬

‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪::‬‬

‫ورﺷﺔ اﻟﻌﻤﻞ‪ 60 :‬دﻗ�ﻘﺔ‬

‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ‪ 15 :‬دﻗ�ﻘﺔ‬

‫ﻣﻼﺣﻈﺎت ﻣﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ‪:‬‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :8‬ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ﺿﻊ ﺧﻄﺔ ﺗﺪﻗﻴﻖ ﺷﺎﻣﻠﺔ‬ ‫•‬

‫اﺳﺘﺨﺪم ﻧﻤﻮذج ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ ﻛﺪﻟ�ﻞ ﻟﻚ‬ ‫•‬
‫وﻣﻌﺎﻳ� اﻟﺘﺪﻗﻴﻖ وﻣﺪة اﻟﺘﺪﻗﻴﻖ‬
‫ي‬ ‫ا�ﺘﺐ ﻧﻄﺎق اﻟﺘﺪﻗﻴﻖ‬ ‫•‬
‫اﻟﻔﻨﻴنف‬
‫ي‬ ‫واﻟﺨ�اء‬
‫ب‬ ‫ﺣﺪد ﻗﺎﺋﺪ ﻓ��ﻖ اﻟﺘﺪﻗﻴﻖ واﻟﻤﺮاﺟﻊ‬ ‫•‬
‫ف‬
‫ﺣﺪد اﻟﻤﻨﺎﻃﻖ اﻟﻤﻨﺎﺳبﺔ واﻷﻓﺮاد وأي ﻣﺴتﻨﺪات ﺗﺮﻏﺐ ي� اﻻﻃﻼع ﻋﻠﻴﻬﺎ أﺛﻨﺎء اﻟﺘﺪﻗﻴﻖ‬ ‫•‬

‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫ض‬
‫اﻟﻤﺤﺎ�ات اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫�‬ ‫ن‬ ‫�‬
‫ﻤﺘﺪر�ن‪ .‬ﻗﺪ �ﺸﻤﻞ ذﻟﻚ ﻋﺮﺿﺎ ﻟﻠ�ح اﻟﺮﺳﻢ‬
‫ي‬ ‫• ﻛﻦ ﻣﺴﺘﻌﺪا ﻟﻤﻨﺎﻗﺸﺔ ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ اﻟﺨﺎﺻﺔ بﻚ ﻣﻊ اﻟ‬
‫ن‬
‫اﻟﺒ�ﺎي‬
‫ي‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪::‬‬

‫ورﺷﺔ اﻟﻌﻤﻞ‪ 60 ::‬دﻗ�ﻘﺔ‪.‬‬

‫ض‬
‫اﻟﻤﺤﺎ�‪ 15 :‬دﻗ�ﻘﺔ‪.‬‬ ‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ وﺗﻌﻠﻴﻖ‬
 ‫ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ‬

‫اﻟﻌﻤ�ﻞ‬
‫رﻗﻢ اﻟﺘﺪﻗﻴﻖ‬ ‫ﻣﻤﺜﻞ اﻟﻌﻤ�ﻞ‬
‫ﻧﻄﺎق اﻟﺸﻬﺎدة‬
‫اﻟﻤﻮاﺻﻔﺔ‬ ‫ﻧ�ع اﻟﻤﺮاﺟﻌﺔ‬
‫ﻟﻐﺔ اﻟﺘﺪﻗﻴﻖ‬ ‫اﻟﻤﺪﻗﻘنن‬
‫ي‬ ‫ﻛﺒ�‬
‫ي‬
‫اﻟﺘﺎر� ــﺦ‪:‬‬ ‫ين‬
‫اﻟﻤﺪﻗﻘن‬

‫ﻣﻮﻗﻊ اﻟﺘﺪﻗﻴﻖ‪:‬‬ ‫يف‬

‫ﺨﺒ� اﻟﻔ ي‬
‫اﻟ ي‬

‫أﻫﺪاف اﻟﺘﺪﻗﻴﻖ‪:‬‬
‫�‬
‫ﻟﻠﺘﺄ�ﺪ ﻣﻦ أن ﻧﻈﺎم إدارة اﻟﺠﻮدة ﻗﺪ ﺗﻢ إ�ﺸﺎؤە وﺗﻨﻔ�ﺬە وﻓﻘﺎ ﻟﻤﺘﻄﻠبﺎت ﻣﻮاﺻﻔﺔ اﻟﻤﺮاﺟﻌﺔ‬

‫اﻟﻤﺪﻗﻖ ‪/‬‬
‫أﻋﻀﺎء ﻓ��ﻖ اﻟﺘﺪﻗﻴﻖ‬ ‫اﻟﻌﻤﻠ�ﺔ ‪ /‬اﻟﻘﺴﻢ ‪ /‬اﻟﻨﻄﺎق ‪ /‬اﻟنﺸﺎط اﻟﻤﻄﻠﻮب ﺗﻘﻴ�ﻤﻪ‬ ‫اﻟﻮﻗﺖ‬

‫ﻣﻠﺤﻮﻇﺔ‪:‬‬
‫اﻷو�‪ .‬ﺗﻢ ذﻛﺮ اﻟﻔ��ﻖ ف ي� ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ ‪ ،‬إذا‬
‫ي‬ ‫ﺗﻢ إﻋﺪاد ﺧﻄﺔ اﻟﺘﺪﻗﻴﻖ ﻫﺬە بﻌﺪ ﻣﺮاﺟﻌﺔ ﻧﺘﺎﺋﺞ اﻟﺘﺪﻗﻴﻖ اﻟﺴﺎبﻘﺔ ذات اﻟﺼﻠﺔ ‪ /‬ﻣﺮاﺟﻌﺔ اﻟﻮﺛﺎﺋﻖ ‪ /‬اﻻﺳﺘﻔﺴﺎر‬
‫ﺑﻨﺎء ﻋ� ﺗﻀﺎرب ض ي� اﻟﻤﺼﺎﻟﺢ ‪ ،‬ﻓ�ﺠﺐ إﺧﻄﺎرﻧﺎ ﻗبﻞ ﺗﺄ��ﺪ ﺗﻮار� ــﺦ اﻟﺘﺪﻗﻴﻖ كﻤﺎ ﻫﻮ ﻣﺬﻛﻮر ي� اﻟﺨﻄﺔ‪.‬‬
‫ف‬ ‫اﻋ�اض ﻋ� اﻟﻔ��ﻖ ً‬ ‫كﺎن ﻟﺪى اﻟﻌﻤ�ﻞ أي ت‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :9‬ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ ﺧﻼل اﻟﺘﺪﻗﻴﻖ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫• ﻗﻢ ﺑ�ﻋﺪاد ﻗﺎﺋﻤﺔ ﺗﺤﻘﻖ ﺷﺎﻣﻠﺔ ‪ ،‬بﺎﺳﺘﺨﺪام اﻟﻨﻤﻮذج أدﻧﺎە ً‬

‫ﺑﻨﺎء ﻋ� ﻣﺘﻄﻠبﺎت ‪.ISO 9001: 2015‬‬

‫• ﻟ�ﻞ ﻋﻨ� ﻣﻦ ﻋﻨﺎ� ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ ‪ ،‬ﺣﺪد اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪.‬‬

‫ين‬ ‫�‬
‫ﻤﺘﺪر�ن‪.‬‬ ‫• ﻛﻦ ﻣﺴﺘﻌﺪا ﻟﻤﻨﺎﻗﺸﺔ ﻋﻨﺎ� ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ اﻟﺨﺎﺻﺔ بﻚ ﻣﻊ اﻟ‬

‫ض‬
‫اﻟﻤﺤﺎ�ات‬ ‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬
‫اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫ورﺷﺔ اﻟﻌﻤﻞ‪ 30 :‬دﻗ�ﻘﺔ‪.‬‬

‫ض‬
‫اﻟﻤﺤﺎ�‪ 15 :‬دﻗ�ﻘﺔ‪.‬‬ ‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ وﺗﻌﻠﻴﻖ‬
 ‫أدﻟﺔ اﻟﺘﺪﻗﻴﻖ‬ ‫ﺳﺆال اﻟﻤﺮاﺟﻌﺔ ‪ /‬اﻟﻮﺻﻒ ‪ /‬اﻟﺘﻔﺎﺻ�ﻞ‬ ‫رﻗﻢ اﻟﺒﻨﺪ‬

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 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :10‬ﻋﺼﻒ ذﻫىف ي ﺣﻮل ﺗﺪﻗﻴﻖ اﻟﻤﺮﺣﻠﺔ اﻻو�‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫ف‬
‫ذﻫى ﺣﻮل ﺗﺪﻗﻴﻖ اﻟﻤﺮﺣﻠﺔ اﻷو�‬ ‫ف‬
‫اﻟﻤﺘﻌﻠﻤن إﺟﺮاء ﺟﻠﺴﺔ ﻋﺼﻒ‬
‫ي‬ ‫• ﻋ�‬
‫ي‬
‫ين‬
‫اﻟﻤﺘﻌﻠﻤن أن �ﺴتﻨبﻄﻮا أﻫﻤ�ﺔ اﻟﻤﺮﺣﻠﺔ اﻷو� ﻣﻦ اﻟﺘﺪﻗﻴﻖ وﻫﺪﻓﻬﺎ و�ﺴﻠﺴﻠﻬﺎ‪.‬‬ ‫• ﻋ�‬

‫ين‬
‫اﻟﻤﺘﻌﻠﻤن‪.‬‬ ‫ﺑن‬ ‫ض‬
‫ﻤﺤﺎ� إﺛﺎرة ﻧﻘﺎش ﻫﺎدف ي ن‬ ‫• �ﺠﺐ ﻋ� اﻟ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫ورﺷﺔ اﻟﻌﻤﻞ‪ 15 :‬دﻗ�ﻘﺔ‪.‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 26 of 55‬‬

 ‫اﻻﻓﺘﺘﺎ�‬
‫ي‬ ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :11‬ﻋﻘﺪ اﻻﺟﺘﻤﺎع‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫اﻻﻓﺘﺘﺎ� ‪ ،‬واﻟﺬي �ﻤﻜﻨﻬﻢ اﺳﺘﺨﺪاﻣﻪ ﻛﻮﺳ�ﻠﺔ ﻣﺴﺎﻋﺪة أﺛﻨﺎء ﻋﻘﺪ‬ ‫ن‬
‫ﻤﺘﺪر�ن ﺑ�ﻋﺪاد ﺟﺪول أﻋﻤﺎل اﻻﺟﺘﻤﺎع‬
‫ي‬ ‫• �ﻘﻮم اﻟ‬
‫ي‬
‫اﻻﺟﺘﻤﺎﻋﺎت اﻻﻓﺘﺘﺎﺣ�ﺔ‪.‬‬

‫اﻻﻓﺘﺘﺎ�‪.‬‬ ‫ف� ﻣﺠﻤﻮﻋﺎت ‪ُ ،‬‬

‫ﺳ�ﻄﻠﺐ ﻣﻦ اﻟﻄﻼب إﺟﺮاء ﻣﺤﺎ�ﺎە ﻟﻼﺟﺘﻤﺎع‬ ‫•‬
‫ي‬ ‫ي‬

‫ﻟﻠﺘﺤﻀ� ﻟﺴيﻨﺎر�ﻮﻫﺎت ﻣﺨﺘﻠﻔﺔ ﻻﻓﺘﺘﺎح اﻻﺟﺘﻤﺎع ﻣﺜﻞ‪:‬‬

‫ي‬ ‫ﻋ� اﻟﻤﺘﺪر ي ن‬
‫�ن‬ ‫•‬
‫ﺗﻐﻴ�ات اﻟﻨﻄﺎق‬ ‫ي‬ ‫‪o‬‬
‫‪ o‬ﺗﻤﺪ�ﺪ وﻗﺖ اﻟﺘﺪﻗﻴﻖ‬
‫اﻟﺘﻐﻴ� ف ي� اﻟﻤﻮاﻗﻊ واﻟﻌﻤﻠ�ﺎت واﻷ�ﺸﻄﺔ‬
‫ي‬ ‫‪o‬‬
‫‪ o‬اﻋ�اض ﻋ� ﻓ��ﻖ اﻟﺘﺪﻗﻴﻖ واﻷﻋﻀﺎء‬ ‫ت‬

‫ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫ت‬ ‫�‬
‫اﻻﻓﺘﺘﺎ�‪.‬‬
‫ي‬ ‫اﻟي ﻗﺪ ﺗﻮاﺟﻬﻬﺎ أﺛﻨﺎء اﻻﺟﺘﻤﺎع‬
‫ﻛﻦ ﻣﺴﺘﻌﺪا ﻟﻠﺘﻌﺎﻣﻞ ﻣﻊ اﻟﺴيﻨﺎر�ﻮﻫﺎت اﻟﻤﺨﺘﻠﻔﺔ ي‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫‪ 40‬دﻗ�ﻘﺔ‬ ‫ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫‪ 20‬دﻗ�ﻘﺔ‬ ‫ض‬
‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ وﺗﻌﻠﻴﻖ اﻟﻤﺤﺎ� ‪:‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 27 of 55‬‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :12‬ﺟﻤﻊ أدﻟﺔ اﻟﻤﺮاﺟﻌﺔ‬
‫ﺗﻌﻠ�ﻤﺎت‪:‬‬

‫ت‬
‫اﻟي �ﻤﻜﻦ ﻗﺒﻮﻟﻬﺎ ﻟﺒﻨﻮد‬ ‫ض‬
‫‪ ‬ﻳﺘﻢ ﺗﻘﺴ�ﻢ اﻟﻄﻠبﺔ ا� ﻣﺠﻤﻮﻋﺎت ﺑﻮاﺳﻄﺔ اﻟﻤﺤﺎ� ‪ ،‬ﺛﻢ ﻳﺘﻢ ﺗﺤﺪ�ﺪ أدﻟﺔ اﻟﺘﺪﻗﻴﻖ اﻟﻤﻮﺿﻮﻋ�ﺔ ي‬

‫‪ ISO 9001‬واﻟﺒﻨﻮد اﻟﻔﺮﻋ�ﺔ اﻟﻤﺬﻛﻮرة أدﻧﺎە‬

‫اﻟﺒﻨﺪ ‪4‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪5‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪6‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪7‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪8‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪9‬‬ ‫•‬

‫اﻟﺒﻨﺪ ‪10‬‬ ‫•‬

‫ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ‬

‫�‬ ‫�‬ ‫ين‬ ‫�‬

‫ﺗﻘﺪ�ﻤ�ﺎ ﻟﻠﻨﺘﺎﺋﺞ ﻋ� اﻟﺴﺒﻮرة ‪.‬‬ ‫ﻤﺘﺪر�ن‪ .‬ﻗﺪ �ﺸﻤﻞ ذﻟﻚ ﻋﺮﺿﺎ‬‫ﻛﻦ ﻣﺴﺘﻌﺪا ﻟﻤﻨﺎﻗﺸﺔ اﻟﻤﺨﺮﺟﺎت ﻣﻊ اﻟ‬ ‫•‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫ورﺷﺔ اﻟﻌﻤﻞ‪ 45 :‬دﻗ�ﻘﺔ‪.‬‬

‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ‪ 30 :‬دﻗ�ﻘﺔ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 28 of 55‬‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :13‬ﻟﻌﺐ أدوار اﻟﺘﺪﻗﻴﻖ‬
‫�‬
‫اﻟﻐﺮض ﻣﻦ اﻟﺘﺪﻗﻴﻖ ﻫﻮ اﻟﺘﺄ�ﺪ ﻣﻦ أن اﻟﻤﻨﻈﻤﺔ ﻗﺪ أ�ﺸﺄت ووﺛﻘﺖ وﻧﻔﺬت وﺣﺎﻓﻈﺖ �ﺸكﻞ ﻓﻌﺎل ﻋ� ﻧﻈﺎم إدارة اﻟﺠﻮدة وﻓﻘﺎ‬
‫ﻟﻤﺘﻄﻠبﺎت ‪.ISO 9001: 2015‬‬

‫ﺗﻌﻠ�ﻤﺎت‬

‫�ﻤﻜﻨﻚ‪:‬‬

‫• اﺳﺘﺨﺪم أي ﻣﺴتﻨﺪات ﻗﺪ أﻋﺪدﺗﻬﺎ ﻟﻬﺬا اﻟﺘﺪﻗﻴﻖ‪.‬‬

‫ت‬
‫اﻟى ﺗﻘﻮم ﺑﺘﺪﻗ�ﻘﻬﺎ‪.‬‬ ‫ف ث‬
‫• اﻟﺘﺤﺪث إ� أي ﻓﺮد ي� اﻟ�ﻛﺔ أو اﻟﻤﻨﻄﻘﺔ ي‬
‫ت‬
‫اﻟي ﺗﻘﻮم ﺑﺘﺪﻗ�ﻘﻬﺎ‪.‬‬ ‫ف ش‬
‫• ﺗﺮاﺟﻊ أي ﻣﺴتﻨﺪ ي� اﻟ�ﻛﺔ أو اﻟﻤﻨﻄﻘﺔ ي‬

‫ﻳﺘﻮﻗﻊ ﻣﻨﻚ‪:‬‬

‫يف‬
‫اﻟﻤﻮﻇﻔن‪.‬‬ ‫• اﻟﺘﺤﺪث إ�‬
‫• �ﺴﺠ�ﻞ أدﻟﺔ اﻟﻤﺮاﺟﻌﺔ‪.‬‬
‫�‬
‫• ﺗﺤﺪ�ﺪ أي ﺣﺎﻻت ﻋﺪم ﻣﻄﺎبﻘﺔ وﻓﻘﺎ ﻟﻤﻮاﺻﻔﺔ ‪.ISO 9001: 2015‬‬

‫ين‬
‫ﻤﺘﺪر�ن‬ ‫ﻏ� اﻟﻤﺸﺎر ي ن‬
‫ﻛن دور اﻟﻤﻼﺣﻆ و�ﻄﻠﺐ ﻣﻨﻬﻢ ﺗﻘﺪ�ﻢ ﺗﻘﻴ�ﻢ وﺗﻌﻠ�ﻘﺎت ﻋ� اداء اﻟ‬ ‫ين‬
‫اﻟﻤﺘﻌﻠﻤن ي‬ ‫• �ﺠﺐ أن ﺗت ف‬
‫ﺒى اﻟﻔﺮق أو‬
‫اﻟﻤﺸﺎر ي ن‬
‫ﻛن‪.‬‬
‫�‬
‫ُﻳﺘﻮﻗﻊ ﻣﻨﻚ إﺟﺮاء ﺗﺪﻗﻴﻖ ف ي� اﻟﻤﺠﺎﻻت اﻟﻤﺨﺼﺼﺔ ﻟﻚ ف ي� ﻟﻌﺐ اﻷدوار وﻓﻘﺎ ﻟﻤﺘﻄﻠبﺎت ‪� .ISO 9001: 2015‬ﺠﺐ أن ﺗﺤﺼﻞ ﻋ�‬
‫ين‬
‫اﻟﻌﺎﻣﻠن وﻓﺤﺺ اﻟﻤﺴتﻨﺪات‪.‬‬ ‫أدﻟﺔ اﻟﺘﺪﻗﻴﻖ ﻣﻦ ﺧﻼل اﻟﻤﻼﺣﻈﺔ واﻟﻤﻘﺎبﻼت ﻣﻊ‬

‫�‬
‫ﺗﻠﻘﺎﺋ�ﺎ ﻋﻨﺪ ﻇﻬﻮرﻫﺎ أﺛﻨﺎء ﻟﻌﺐ اﻷدوار‪ .‬ﺗﺤﺪ�ﺪ وﺗﺼن�ﻒ ﺣﺎﻻت ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪.‬‬ ‫�ﺠﺐ ﻋﻠ�ﻚ ﻣﺘﺎبﻌﺔ ﻣﺴﺎرات اﻟﺘﺪﻗﻴﻖ‬

‫اﻟﺨﺘﺎ�‪.‬‬
‫ي‬ ‫�ﺠﺐ ﺗﺪو�ﻦ أدﻟﺔ اﻟﻤﺮاﺟﻌﺔ ف ي� ﻗﺎﺋﻤﺔ اﻟﺘﺤﻘﻖ وﺗﻘﺪ�ﻢ ﻧﺘﺎﺋﺠﻚ ف ي� اﻻﺟﺘﻤﺎع‬
‫�‬
‫أ�ﻀﺎ‪.‬‬ ‫ا� ‪ ،‬بﻤﺎ ض ي� ذﻟﻚ ﺗﻔﺎﺻ�ﻞ ﺣﻮل ﻧﺘﺎﺋﺞ اﻟﺘﺪﻗﻴﻖ‬
‫ت ض‬
‫اﻟﺨﺘﺎ� ‪� ،‬ﺠﺐ ﻋ� اﻟﻔ��ﻖ ﻛﺘﺎبﺔ ﺗﻘ��ﺮ ﺗﺪﻗﻴﻖ اﺣ� ي‬
‫ي‬ ‫بﻌﺪ اﻻﻧﺘﻬﺎء ﻣﻦ اﻻﺟﺘﻤﺎع‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬
‫ورﺷﺔ اﻟﻌﻤﻞ‪ 75 :‬دﻗ�ﻘﺔ‬
‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ‪ 45 :‬دﻗ�ﻘﺔ‬
 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :14‬ﺗﺤﺪ�ﺪ ﺣﺎﻻت ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫راﺟﻊ اﻟﺴيﻨﺎر�ﻮﻫﺎت أدﻧﺎە‪.‬‬ ‫•‬
‫ﺣﺪد ﻣﺎ إذا كﺎن ﻫﻨﺎك ﺣﺎﻟﺔ ﻋﺪم ﻣﻄﺎبﻘﺔ أو أن اﻟﺴيﻨﺎر�ﻮ �ﺤﺘﺎج ﻟﻤ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‬ ‫•‬
‫ف ي� ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ ‪ ،‬ﻗﻢ ﺑﺘﻌﺒﺌﺔ ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪.‬‬ ‫•‬
‫ف ي� ﺣﺎﻟﺔ إﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ ‪ ،‬ﻗﻢ ﺑﺘﻌﺒﺌﺔ ﻧﻤﻮذج ﺗﺤﻘﻴﻖ اﻟﺘﺪﻗﻴﻖ‪.‬‬ ‫•‬

‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش‬
‫ض‬
‫اﻟﻤﺤﺎ�ات اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬ ‫اﻟﻌﻤﻞ ‪/‬‬

‫اﻟﻮﻗﺖ اﻟﻤﺨﺼﺺ‪:‬‬

‫اﻟﺘﺤﻀ�‪ 60 :‬دﻗ�ﻘﺔ‬
‫ي‬

‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ‪ 30 :‬دﻗ�ﻘﺔ‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 30 of 55‬‬

 ‫اﻟﺴيﻨﺎر�ﻮ ‪1‬‬
‫اﻟﺪاﺧ� ﻣﻦ آﺧﺮ ﺗﺪﻗﻴﻖ‪ .‬ﻳﺘﻀﻤﻦ ذﻟﻚ ﺗﻘ��ﺮ ﻋﺪم ﻣﻄﺎبﻘﺔ �ﺬﻛﺮ أن ﺛﻼﺛﺔ‬
‫ي‬ ‫اﻟﺪاﺧ� ‪ ،‬ﻳﺘﻢ ﻋﺮض ﺗﻘﺎر�ﺮ اﻟﺘﺪﻗﻴﻖ‬
‫ي‬ ‫أﺛﻨﺎء اﻟﺘﺪﻗﻴﻖ‬
‫أﺷﺨﺎص ف ي� ﻗﺴﻢ اﻟﻤﺸ��ﺎت ﻟﻢ ﻳﺘﻢ ﺗﺪر�ﺒﻬﻢ ﻋ� اﺳﺘﺨﺪام ﻗﺎﺋﻤﺔ اﻟﻤﻮردﻳﻦ اﻟﻤﻌﺘﻤﺪﻳﻦ‪.‬‬
‫ت‬
‫يف‬
‫اﻟﻤﻮﻇﻔن اﻟﺜﻼﺛﺔ‪ .‬ﺗﻢ إﻏﻼق ﺗﻘ��ﺮ اﻟﺘﺪﻗﻴﻖ‪.‬‬ ‫اﻟﺘﺼﺤ�� اﻟﻤﺘﺨﺬ ﻫﻮ ﺗﺪر�ﺐ ﻫﺆﻻء‬ ‫كﺎن اﻹﺟﺮاء‬
‫ي‬
‫�‬ ‫ض‬
‫اﻟﺪاﺧ� ﻗﺪ ﺗﺤﻘﻖ ﻣﻦ‬
‫ي‬ ‫واﺿﺤﺎ‪ .‬اﻟﻤﺪﻗﻖ‬ ‫اﻟﺘﺼﺤ�� كﺎن‬
‫ي‬ ‫إﺿﺎ� ﻷن اﻹﺟﺮاء‬
‫ي‬ ‫�ﺨ�ك ﻣﻤﺜﻞ اﻹدارة أﻧﻪ ﻟﻢ ﻳﺘﻢ إﺟﺮاء ﺗﺤﻘﻴﻖ‬
‫ب‬
‫ف‬
‫اﻟﻤﻌﻨﻴن ﻗبﻞ اﻏﻼق ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪.‬‬
‫ي‬ ‫ف‬
‫اﻟﻤﻮﻇﻔن‬
‫ي‬ ‫ﺳﺠﻼت ﺗﺪر�ﺐ‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪2‬‬
‫ت‬
‫اﻟﻤﺸ��ﺎت‬ ‫اﻟﻤﺸ��ﺎت ‪� ،‬ﺴﺄل اﻟﻤﺪﻗﻖ ﻋﻦ ﻛ�ﻔ�ﺔ اﺧﺘ�ﺎر اﻟﻤﻘﺎول اﻟﺠﺪ�ﺪ ﻣﻦ اﻟبﺎﻃﻦ ﻟ ش�ﻛﺔ أﻧﺎﺑ�ﺐ ‪ .TMX‬ﻳﻮﺿﺢ ﻣﺴﺆول‬ ‫ت‬ ‫ف ي� ﻗﺴﻢ‬
‫اﻟﺘﻔﻜ� ف� ﻣﻘﺎول ﺟﺪ�ﺪ ﻣﺆﻗﺖ ‪ -‬ﻣﻦ ي ن‬
‫ﺑن ﺛﻼﺛﺔ ﺧ�ﺎرات ﺗﻢ ﻋﺮﺿﻬﺎ‪ ،‬وﺗﻢ اﺧﺘ�ﺎرە ﻷﻧﻪ‬ ‫أﻧﻪ �‬
‫ﻧﻈﺮا ﻟﻌﺪم ﺗﻮﻓﺮ ﻣﻘﺎوﻟﻨﺎ اﻟﻤﻌﺘﺎد ‪ ،‬كﺎن ﻋﻠﻴﻨﺎ‬
‫ي ي‬
‫�‬ ‫ت‬ ‫ﻗﺪم ﻋﺮض اﻟﺴﻌﺮ ض‬
‫اﻟﻤﺸ��ﺎت أﻧﻪ ﻟﻢ ﻳﺘﻢ إﺟﺮاء أي ﺗﻘﻴ�ﻢ آﺧﺮ ﻷن اﻟﻮﻗﺖ كﺎن ﻣﺤﺪودا ؛ ﻷن اﻹﻧﺘﺎج كﺎن‬ ‫اﻷدى‪� .‬ﺬﻛﺮ ﻣﺴﺆول‬
‫اﻟﺘﺄﺧ�‪.‬‬
‫ي‬ ‫ﻣﺘﻮﻗﻔﺎ �ﺴبﺐ‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪3‬‬

‫اﻟ�ﻛﺔ ‪ ،‬ﻟﻮﺣﻆ أﻧﻪ ﺗﻢ ﻋﻘﺪ اﺟﺘﻤﺎع ﻣﺮاﺟﻌﺔ ف ي� ‪14‬‬ ‫اﻟي ﺗﻄﻠﺒﻬﺎ اﻟﻤﻮاﺻﻔﺔ و�ﺟﺮاءات ش‬
‫ت‬
‫أﺛﻨﺎء ﺗﺪﻗﻴﻖ ﻋ� أ�ﺸﻄﺔ ﻣﺮاﺟﻌﺔ اﻹدارة ي‬
‫ﺣ�وا اﺟﺘﻤﺎع اﻟﻤﺮاﺟﻌﺔ ﻫﺬا واﺳﺘﻤﺮ ﻣﻦ اﻟﺴﺎﻋﺔ ‪ 09:00‬إ�‬ ‫اﻟ�ﻛﺔ ض‬‫ﻣﻦ ﻳﻨﺎﻳﺮ ‪ .2021‬ﻳبﺪو أن ﺟﻤﻴﻊ أﻋﻀﺎء ﻣﺠﻠﺲ إدارة ش‬
‫ض‬ ‫�‬
‫ﺻبﺎﺣﺎ‪ .‬ﻳﻮﺿﺢ ﺟﺪول اﻷﻋﻤﺎل أﻧﻪ ﺗﻤﺖ ﻣﺮاﺟﻌﺔ ﺟﻤﻴﻊ اﻟﻘﻀﺎ�ﺎ اﻟﻤﻄﻠ��ﺔ ي� اﻻﺟﺘﻤﺎع‪ .‬وﻣﻊ ذﻟﻚ ‪ ،‬ﻟﻮﺣﻆ أن‬ ‫‪11:00‬‬
‫ض‬
‫ﺗﺤﺴن �وري ﻟﻠﻤﻨﺘﺞ ﻓ�ﻤﺎ ﻳﺘﻌﻠﻖ بﻘﺪرﺗﻪ‬‫ض‬ ‫‪:‬‬
‫اﻟﺘﺎ� "ﻻ ﻳﻮﺟﺪ‬
‫ي‬ ‫اﻻﺳتﻨﺘﺎﺟﺎت )ﻧﺘﺎﺋﺞ اﻟﻤﺮاﺟﻌﺔ( ﻟﻼﺟﺘﻤﺎع ﺗﻢ �ﺴﺠ�ﻠﻬﺎ ﻋ� اﻟﻨﺤﻮ ي‬
‫‪.‬‬ ‫ت‬
‫واﻟى ﺗﻀﻤﻨﺖ ﻣﻠﺨﺼﺎت ﻟﻤﻼﺣﻈﺎت اﻟﻌﻤﻼء ﺗﻮﺿﺢ‬ ‫ﻋ� ﺗﻠﺒ�ﺔ ﻣﺘﻄﻠبﺎت اﻟﻌﻤﻼء"‪ .‬راﺟﻊ اﻟﻤﺪﻗﻖ ﻣﺪﺧﻼت ﻣﺮاﺟﻌﺔ اﻹدارة ‪ ،‬ي‬
‫اﻟﻤﺮئ ﻟﻠﻤﻨﺘﺠﺎت‬ ‫ئ‬ ‫ين‬
‫اﻟﻨﻬﺎﺋﻴن ﻗﺪ اﺷﺘﻜﻮا ﻣﻦ ﺗﺪﻫﻮر اﻟﻤﻈﻬﺮ‬ ‫ين‬
‫اﻟﻤﺴﺘﺨﺪﻣن‬ ‫اﻟﻤﻠﺨﺼﺎت أن ﻋﻤﻼء اﻟﻤﺆﺳﺴﺔ ﻗﺪ أبﻠﻐﻮا بﺎﺳﺘﻤﺮار أن‬
‫ي‬
‫)اﻟﻄﻼء ﻳﺘﻘﻄﻊ ض ي� ﻏﻀﻮن ‪ 6‬أﺷﻬﺮ ﻣﻦ اﻟﺒﻴﻊ(‪.‬‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪4‬‬
‫أﺛﻨﺎء ﺗﺪﻗﻴﻖ ث�ﻛﺔ ﻫﻨﺪﺳ�ﺔ ‪� ،‬ﻄﻠﺐ اﻟﻤﺪﻗﻖ ﻣﻦ رﺋ�ﺲ اﻟﻘﺴﻢ إﺣﻀﺎر دﻟ�ﻞ اﻟﺠﻮدة‪.‬‬
‫اﻟ�ﻛﺔ ‪ ،‬واﻟﺬي �ﺸﻤﻞ اﻷﺗﻤﺘﺔ اﻟﻬﻨﺪﺳ�ﺔ وﻣﻌﺪات اﻻﺧﺘبﺎر وﻣكﺎ�ﺲ اﻟﺘﺼﻤ�ﻢ‬ ‫أﺛﻨﺎء ﻣﺮاﺟﻌﺔ اﻟﺪﻟ�ﻞ ‪� ،‬ﻘﺮأ اﻟﻤﺪﻗﻖ ﻧﻄﺎق ﻋﻤﻞ ث‬
‫وآﻻت اﻟﺼﺐ‪.‬‬
‫�ﻼﺣﻆ اﻟﻤﺪﻗﻖ أن اﻟﻨﻄﺎق ﻻ �ﺬﻛﺮ أي ﻣﻦ اﻻﻃﺮاف اﻟﻤﻌﻨ�ﺔ أو ﻣﺘﻄﻠبﺎﺗﻬﻢ‪.‬‬
‫بﻌﺪ ذﻟﻚ ‪� ،‬ﺴﺄل اﻟﻤﺪﻗﻖ ﻟﻤﺎذا ﻟﻢ ﻳﺘﻢ ذﻛﺮ اﻷﻃﺮاف اﻟﻤﻌﻨ�ﺔ ف ي� اﻟﻨﻄﺎق؟‬
‫ﻳﺮد ﻋﻠ�ﻪ رﺋ�ﺲ اﻟﻘﺴﻢ بﺄﻧﻬﻢ أﺧﺬوا ف ي� اﻻﻋﺘبﺎر اﺣﺘ�ﺎﺟﺎﺗﻬﻢ وﻣﺘﻄﻠبﺎﺗﻬﻢ ‪ ،‬ﻟ�ﻨﻬﻢ ﻣﺪرﺟﻮن ف ي� ﺧﻄﺔ ﻋﻤﻞ اﻟﻤﻨﻈﻤﺔ‪� .‬ﻼﺣﻆ‬
‫ﻣ�ر‪.‬‬ ‫�‬
‫اﻟﻤﺪﻗﻖ أ�ﻀﺎ أن اﻟﻨﻄﺎق ﺗﻀﻤﻦ اﻟﺒﻨﺪ ‪ 8.3‬كﺎﺳتﺜﻨﺎء ﻣﻦ اﻟﺘﺪﻗﻴﻖ دون أي ب‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪5‬‬
‫ﻣﻮﻇ� ﻣﻨﻄﻘﺘﻪ بﻔﺤﺺ اﻟﻤﻨﺘﺞ اﻟﻮارد‪.‬‬ ‫ف‬ ‫اﻟﻤ�ف ﻛ�ﻒ ﻗﺎم ﻫﻮ أو‬ ‫أﺛﻨﺎء اﻟﻤﺮاﺟﻌﺔ ف� ﻗﺴﻢ اﻻﺳﺘﻼم واﻟﻔﺤﺺ ‪ ،‬ﺳﺄل اﻟﻤﺪﻗﻖ ش‬
‫ي‬ ‫ي‬
‫ﻋ� ﺧﻄﻮات ﻟﻔﺤﺺ اﻟﻤﻨﺘﺞ اﻟﻮارد‪.‬‬ ‫�ﺸ� إ� ش‬ ‫اﻟﻤ�ف ﻋ� اﻟﻔﻮر ا� ورﻗﺔ ﺗﻌﻠ�ﻤﺎت ش‬
‫اﻟ�ﻛﺔ ي‬ ‫أﺷﺎر ش‬
‫اﻟﻤ�ف "ﻧﻌﻢ ‪ ،‬اﻧﻬﺎ ﻣﺆرﺧﺔ ﻣﻨﺬ ﺛﻼﺛﺔ‬ ‫اﻟﻤ�ف ﻋﻤﺎ إذا كﺎﻧﺖ ﻫﺬە � أﺣﺪث �ﺴﺨﺔ ﻣﻦ ورﻗﺔ اﻟﺘﻌﻠ�ﻤﺎت‪ .‬ﻗﺎل ث‬ ‫ﺳﺄل اﻟﻤﺪﻗﻖ ث‬
‫ي‬
‫و� ﺳﺎر�ﺔ"‪.‬‬ ‫أﺷﻬﺮ ‪ ،‬ي‬
‫ت‬ ‫ف‬ ‫‪.‬‬
‫ﺗﻐﻴ� ورﻗﺔ‬
‫ي‬ ‫ﻓﻴﻬﺎ‬ ‫ﺗﻢ‬ ‫واﻟئ‬
‫ي‬ ‫‪،‬‬ ‫ﻗﺎﺋﻤﺔ‬ ‫أﺣﺪث‬ ‫اﻟﻤﺴتﻨﺪات‬ ‫�‬‫ي‬ ‫ﻢ‬ ‫اﻟﺘﺤك‬ ‫وﺣﺪة‬ ‫ﻓﺄرﺳﻠﺖ‬ ‫ﻣﺴتﻨﺪات‬ ‫ﻗﺎﺋﻤﺔ‬ ‫ث‬ ‫أﺣﺪ‬ ‫اﻟﻤﺪﻗﻖ‬ ‫ﻃﻠﺐ‬
‫دﻗ�ﻘن ﺟﺪا �ف‬
‫يف‬ ‫�‬ ‫ث‬
‫ي‬ ‫ﻛﺜ�ا ‪ ،‬ﺣ�ﺚ ِأﻧﻬﻢ‬ ‫ﺗﻌﻠ�ﻤﺎت اﺳﺘﻼم اﻟﻤﻨﺘﺞ اﻟﻮارد ﻗبﻞ ﺷﻬﺮ‪ .‬ذﻛﺮ اﻟﻤ�ف ﻟﻠﻤﺪﻗﻖ أن إﺻﺪار اﻟﻮرﻗﺔ ﻻ ﻳﻬﻢ ي‬
‫اﺳﺘﻼم اﻟﻤﻮاد اﻟﻮاردة وأن اﻻدارة ﻟﻢ ﺗﻮاﺟﻪ ﻣﺸكﻠﺔ ﻣﻊ ﻫﺬا اﻻﻣﺮ ﻣﻦ ﻗبﻞ‪.‬‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪6‬‬

‫�ﺤ� أي ﻣﻦ أﻋﻀﺎء‬ ‫ﻣﺤﺎ� اﺟﺘﻤﺎﻋﺎت ﻣﺮاﺟﻌﺔ اﻹدارة أﻧﻪ ﻟﻢ ض‬ ‫ض‬ ‫أﺛﻨﺎء اﻟﺘﺪﻗﻴﻖ ﻋ� أ�ﺸﻄﺔ ﻣﺮاﺟﻌﺔ اﻹدارة ‪� ،‬ﻼﺣﻆ اﻟﻤﺪﻗﻖ ﻣﻦ‬
‫اﻹدارة اﻟﻌﻠ�ﺎ اﻻﺟﺘﻤﺎﻋﺎت‪ .‬ﻋﻨﺪﻣﺎ �ﺴﺘﻔ� ﻋﻦ ذﻟﻚ ‪ ،‬ﻳﻮﺿﺢ ﻣﻤﺜﻞ اﻹدارة أن ﻣﺮاﺟﻌﺔ اﻹدارة ﻗﺪ ﺗﻄﻮرت إ� ﻋﻤﻠ�ﺔ ﻣﻦ‬
‫ﺗﻮﻓ� ﺟﻤﻴﻊ ﻣﺪﻳﺮي اﻷﻗﺴﺎم وﻛبﺎر اﻟﻤﺪﻳ��ﻦ ف ي� ﻧﻔﺲ اﻟﻮﻗﺖ‪.‬‬
‫ﺧﻄﻮﺗن ‪ ،‬ﺣ�ﺚ �ﺼﻌﺐ ي‬ ‫يف‬
‫ف‬
‫� أن ﻣﺪﻳﺮي اﻹدارات �ﺠﺘﻤﻌﻮن و�ﻘﻮﻣﻮن ﺑ�ﺟﺮاء اﻟﻤﺴﺘﻮى اﻷول ﻣﻦ ﻣﺮاﺟﻌﺔ اﻹدارة‪ .‬و ي� وﻗﺖ ﻻﺣﻖ ‪� ،‬ﻘﻮم‬ ‫اﻟﻌﻤﻠ�ﺔ اﻵن ي‬
‫ف‬
‫ﻣﻤﺜﻞ اﻹدارة ﺑ�ﻋﺪاد ﺗﻘ��ﺮ ﻣﻮﺟﺰ ‪ ،‬بﻤﺎ ي� ذﻟﻚ اﻹﺟﺮاءات واﻟﺘﻮﺻ�ﺎت‪ .‬ﻳﺘﻢ ﺗﻤ��ﺮ ﻫﺬا ﻟ�ﻞ أﻋﻀﺎء اﻹدارة اﻟﻌﻠ�ﺎ ﻟﻠﺘﻌﻠﻴﻖ ﻋﻠﻴﻬﺎ ‪،‬‬
‫ﺛﻢ ﻳﻮاﻓﻖ اﻟﻤﺪﻳﺮ اﻟﻌﺎم ف ي� اﻟﻨﻬﺎ�ﺔ ﻋ� ﺧﻄﺔ اﻟﻌﻤﻞ‪.‬‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺴيﻨﺎر�ﻮ ‪7‬‬

‫ف ي� ﻣﺼﻨﻊ ﻟﻠﻤﻼ�ﺲ ‪ ،‬ﻻﺣﻆ اﻟﻤﺪﻗﻖ أن اﺣﺪى آﻻت اﻟﻀﻐﻂ ﻣﺘﻮﻗﻔﺔ ﻋﻦ اﻟﻌﻤﻞ‪ .‬ﻋﻨﺪ اﻻﺳﺘﻔﺴﺎر ‪ ،‬ذﻛﺮ ﻣﺪﻳﺮ اﻟﻤﻨﻄﻘﺔ أن‬
‫اﻟﺤﺎ� ‪ ،‬ﺗﻮﻗﻔﺖ ﺧﺰاﻧﺔ آﻟﺔ‬
‫ي‬ ‫آﻻت اﻟﻀﻐﻂ �ﺴﺘﺨﺪم ض ي� اﻟﻤﺮﺣﻠﺔ اﻟﻨﻬﺎﺋ�ﺔ ﻣﻦ اﻟﻌﻤﻠ�ﺔ ﻗبﻞ أن �ﺼﻞ اﻟﻤﻨﺘﺞ إ� اﻟﺴﻮق‪ .‬ض ي� اﻟﻮﻗﺖ‬
‫و� ﻣﻄﻠ��ﺔ ﻟﻠﻀﻐﻂ ﻋ� اﻟﻘﻤﺼﺎن ﻗبﻞ اﻷزرار ﻟﺘﺠﻨﺐ ﻋﻼﻣﺎت اﻷزرار ﻋ� اﻟﻤﻼ�ﺲ ﻋ� ﺣﺪ‬ ‫اﻟﺼﻐ�ة اﻟﺨﺎﺻﺔ ﺑﻨﺎ ‪ ،‬ي‬
‫ي‬ ‫اﻟﻀﻐﻂ‬
‫ﻗﻮﻟﻪ‪.‬‬

‫�‬
‫ﻛﺜ�ة ﺟﺪا و�ﺎﻻﻧﺘﻈﺎر ‪ ،‬وﻟﻦ ﻳﺘﻢ إﺻﻼح اﻟﺠﻬﺎز ﻟﻤﺪة‬
‫ﻋﻠﻖ اﻟﻤﺪﻳﺮ أ�ﻀﺎ ﻋ� أﻧﻪ ﺗﻢ ﺗﺤﻤ�ﻠﻬﺎ ﻓﻮق ﻃﺎﻗﺘﻬﺎ ﻷن ﻃﻠبﺎت اﻟﻌﻤﻼء ي‬
‫�ﺪ� أن ﺟﺪول‬ ‫ﻣ�ف اﻟﺼ�ﺎﻧﺔ‬ ‫أﺳﺒ�ع آﺧﺮ‪ .‬ﻋﻨﺪﻣﺎ ﺳﺌﻞ ﻋﻤﺎ إذا كﺎن ﻫﻨﺎك ﺟﺪول زﻣيف ﻟﺼ�ﺎﻧﺔ اﻟﻤﻌﺪات ‪ ،‬كﺎن اﻟﺮد ﻫﻮ أن ش‬
‫ي‬ ‫ي‬ ‫� �‬
‫� "اﻹﺻﻼح ﻋﻨﺪ اﻟﺘﻌﻄﻞ"‪.‬‬ ‫ي‬ ‫ﺳ�ﺎﺳﺘﻬﻢ‬ ‫وأن‬ ‫ﻣﻄﻠ��ﺎ وﻓﻘﺎ ﻟﻤﻮاﺻﻔﺔ ‪، ISO‬‬ ‫اﻟﺼ�ﺎﻧﺔ اﻟﻮﻗﺎﺋ�ﺔ ﻟ�ﺲ‬

‫ﺗﻘ��ﺮ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬

‫وﺻﻒ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

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‫اﻷدﻟﺔ ذات اﻟﺼﻠﺔ‪:‬‬

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‫ﺑﻨﻮد وﻣﺘﻄﻠبﺎت ‪ISO 9001: 2015‬‬

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 ‫ﻧﻤﻮذج اﺟﺮاء ﻣ��ﺪ ﻣﻦ اﻟﺘﺤﻘﻴﻖ‪:‬‬

‫ﺳبﺐ ﻋﺪم وﺟﻮد أدﻟﺔ كﺎﻓ�ﺔ ت‬

‫ﺣى اﻵن ﻟﻺبﻼغ ﻋﻦ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
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‫أر�ﻌﺔ ﻣﺴﺎرات ﺗﺪﻗﻴﻖ‬

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 ‫اﻟﺨﺘﺎ�‬
‫ي‬ ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :15‬ﻋﻘﺪ اﻻﺟﺘﻤﺎع‬
‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫اﻟﺨﺘﺎ� ‪ ،‬واﻟﺬي �ﻤﻜﻨﻬﻢ اﺳﺘﺨﺪاﻣﻪ ﻛﻮﺳ�ﻠﺔ ﻣﺴﺎﻋﺪة أﺛﻨﺎء إﺟﺮاء‬ ‫ن‬
‫ﻤﺘﺪر�ن ﺑ�ﻋﺪاد ﺟﺪول أﻋﻤﺎل اﻻﺟﺘﻤﺎع‬
‫ي‬ ‫• �ﻘﻮم اﻟ‬
‫ي‬
‫اﻻﺟﺘﻤﺎﻋﺎت اﻟﺨﺘﺎﻣ�ﺔ‪.‬‬

‫اﻟﺨﺘﺎ�‪.‬‬ ‫ﺗﻮﺿ�� ﻟﻼﺟﺘﻤﺎع‬ ‫ض� ﻣﺠﻤﻮﻋﺎت ‪ُ ،‬‬

‫ﺳ�ﻄﻠﺐ ﻣﻦ اﻟﻄﻼب إﺟﺮاء ﻋﺮض‬ ‫•‬
‫ي‬ ‫ي‬ ‫ي‬

‫اﻟﺨﺘﺎ� ﻣﺜﻞ‪:‬‬
‫ي‬ ‫�ﺴﺘﻌﺪ اﻟﻄﻼب ﻟﺴيﻨﺎر�ﻮﻫﺎت ﻣﺨﺘﻠﻔﺔ ﻟﻼﺟﺘﻤﺎع‬ ‫•‬
‫يض‬
‫رﺋ�ﺴﻴن ﻣﻦ اﻹدارة اﻟﻌﻠ�ﺎ ‪ /‬اﻟﻤﺪﻗﻖ ﻋﻠﻴﻬﻢ‬ ‫‪ o‬ﻋﺪم وﺟﻮد أﻋﻀﺎء‬
‫‪ o‬ﺗﻌﺪ�ﻞ ��ـ ــﻊ ﻟﺤﺎﻟﺔ ﻋﺪم ﻣﻄﺎبﻘﺔ‬
‫‪ o‬اﻻﺣﺘﺠﺎج ﻋ� اﻟﻨﺘﺎﺋﺞ‬
‫� ي‬
‫اﻟﺨﺎر� ﻋ� ﻓ��ﻖ اﻟﺘﺪﻗﻴﻖ )ﻣﺜﻞ اﻟﻬﺪا�ﺎ واﻟﺮﺷﻮة(‬ ‫‪ o‬اﻟﻀﻐﻂ‬

‫ين‬
‫ﻣﺪﻗﻘن ‪ ،‬ﻗﻢ ﺑ�بﻼغ اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ ﻟﻠﺘﺪﻗﻴﻖ ﺑﺘﻮﺻيﺘﻚ إ� ﺟﻬﺔ اﻟﻤﻨﺢ ‪ ،‬ﺳﻮاء كﺎﻧﺖ اﻟﺘﻮﺻ�ﺔ بﻤﻨﺢ‬ ‫ﻛﺒ�‬
‫• بﺼﻔﺘﻚ ي‬
‫اﻟﺨﺘﺎ�‪.‬‬ ‫ف‬ ‫ف‬
‫ي‬ ‫اﻟﺴيﻨﺎر�ﻮﻫن ي� اﻻﺟﺘﻤﺎع‬
‫ي‬ ‫اﻟﺸﻬﺎدة أو ﺧﻼف ذﻟﻚ ‪ ،‬ﻗﻢ بﻤﻌﺎﻟﺠﺔ كﻼ‬

‫ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫ت‬ ‫�‬
‫اﻟﺨﺘﺎ�‪.‬‬
‫ي‬ ‫اﻟي ﻗﺪ ﺗﻮاﺟﻬﻬﺎ أﺛﻨﺎء اﻻﺟﺘﻤﺎع‬
‫ﻛﻦ ﻣﺴﺘﻌﺪا ﻟﻠﺘﻌﺎﻣﻞ ﻣﻊ اﻟﺴيﻨﺎر�ﻮﻫﺎت اﻟﻤﺨﺘﻠﻔﺔ ي‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫‪ 45‬دﻗ�ﻘﺔ‬ ‫ورﺷﺔ اﻟﻌﻤﻞ‪::‬‬

‫‪ 15‬دﻗ�ﻘﺔ‪.‬‬ ‫ض‬
‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ وﺗﻌﻠﻴﻖ اﻟﻤﺤﺎ�‪:‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 46 of 55‬‬

 ‫ورﺷﺔ اﻟﻌﻤﻞ ‪ :16‬ﻣﺘﺎبﻌﺔ ﻣﺎ بﻌﺪ اﻟﺘﺪﻗﻴﻖ‬

‫ﺗﻌﻠ�ﻤﺎت‪:‬‬
‫ن‬ ‫ن‬
‫ﻳﺘﻌن ﻋ� اﻟﻤﺘﺪر ي�ن ﻣﺮاﺟﻌﺔ اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ واﻟﺘﺼﺤ�ﺤﺎت اﻟﻤﺘﺨﺬة أدﻧﺎە بﺎﻻﺿﺎﻓﺔ ا�‬
‫ي‬ ‫•‬
‫اﻷدﻟﺔ اﻟﻤﻘﺪﻣﺔ‪.‬‬
‫�ن ﻣﺮاﺟﻌﺔ وﺗﻘﻴ�ﻢ اﻹﺟﺮاء اﻟﺘﺼﺤ�� و�ﻏﻼق اﻟﺘﻘ��ﺮ ً‬
‫ﺑﻨﺎء ﻋ� اﻷدﻟﺔ اﻟﻤﻘﺪﻣﺔ‪.‬‬ ‫ُ‬
‫ﺳ�ﻄﻠﺐ ﻣﻦ اﻟﻤﺘﺪر ي ن‬ ‫•‬
‫ي‬

‫�ﻘﺪم اﻟﻤﺘﻌﻠﻤﻮن ﻣﺨﺮﺟﺎت ورﺷﺔ اﻟﻌﻤﻞ ﻋ� ﻟ�ح ﻣﺨﺼﺺ ﻟﻮرش اﻟﻌﻤﻞ ﻟتﺸﺠﻴﻊ اﻟ��ﻂ ﻣﻊ ورش اﻟﻌﻤﻞ ‪/‬‬ ‫•‬
‫ض‬
‫اﻟﻤﺤﺎ�ات اﻟﺴﺎبﻘﺔ واﻟﺘﺎﻟ�ﺔ‬

‫اﻟﻮﻗﺖ اﻟﻤﺴﻤ�ح‪:‬‬

‫‪ 45‬دﻗ�ﻘﺔ‬ ‫ورﺷﺔ اﻟﻌﻤﻞ‪:‬‬

‫‪ 15‬دﻗ�ﻘﺔ‪.‬‬ ‫ض‬
‫ﻋﺮض اﻟﻨﺘﺎﺋﺞ وﺗﻌﻠﻴﻖ اﻟﻤﺤﺎ�‪:‬‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 47 of 55‬‬

 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪01‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫يف‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬
‫ﻋﻨﻮان اﻟﺒﻨﺪ‪ :‬اﻟﺴ�ﻄﺮة ﻋ� اﻟﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت اﻟﻤﻘﺪﻣﺔ‬
‫ﺧﺎرﺟ�ﺎ‪.‬‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪8.4 :‬‬

‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )بﺎﺳﺘﺨﺪام اﻟﺴيﻨﺎر�ﻮ رﻗﻢ ‪ 2‬ف ي� ورﺷﺔ اﻟﻌﻤﻞ ‪:(14‬‬
‫�‬ ‫أﺛﻨﺎء اﻟﺘﺪﻗﻴﻖ ‪ ،‬ﻟﻮﺣﻆ أن ث‬
‫ﻟﻤﻌﺎﻳ� ﺗﻘﻴ�ﻢ اﻟﻤﻮرد ‪،‬‬
‫ي‬ ‫ﻣﻌﺎﻳ� اﺧﺘ�ﺎر وﺗﻘﻴ�ﻢ اﻟﻤﻘﺎول ﻣﻦ اﻟبﺎﻃﻦ وﻓﻘﺎ‬
‫ي‬ ‫اﻟ�ﻛﺔ ﻻ ﺗتﺒﻊ‬
‫ﻣﻮرد "أﻧﺎﺑ�ﺐ ‪"TMX‬‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫�‬ ‫ت‬
‫اﻟﻤﺸ��ﺎت ﻋ� اﺧﺘ�ﺎر اﻟﻤﻮردﻳﻦ وﺗﻘﻴ�ﻤﻬﻢ ﻣﻦ ﻗبﻞ وﻓﻘﺎ ﻟﻠﻨﻈﺎم‪.‬‬ ‫ﻳﺘﻢ ﺗﺪر�ﺐ ﻗﺴﻢ‬

‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫ف‬ ‫ف‬
‫ﻳﺘﻢ ﺗﺤﺪ�ﺚ ﻗﺎﻋﺪة ﺑ�ﺎﻧﺎت اﻟﻤﻮردﻳﻦ ﻟتﺸﻤﻞ اﻟﺘﻘﻴ�ﻢ ي� ﻣﺮﺣﻠﺔ اﻻﺧﺘ�ﺎر و�ﺠﺐ إدﺧﺎل اﻟﺘﻔﺎﺻ�ﻞ ي� ﻗﺎﻋﺪة‬
‫ين‬
‫اﻟﻤﺴﺘﻘبﻠﻴن‪.‬‬ ‫اﻟﺒ�ﺎﻧﺎت اﻟﻤﺬﻛﻮرة بﺎﺳﺘﺨﺪام اﻟﻨﻤﻮذج اﻟﻤﺮﻓﻖ أدﻧﺎە ﻟﺠﻤﻴﻊ اﻟﻤﻮردﻳﻦ‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪::‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

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GTI/LA/9115/WM Rev: 02 Date: 01 /03/ 2022 Page 49 of 55
 ‫ﻧﻤﻮذج ﺗﻘﻴ�ﻢ اﻟﻤﻮرد‬

‫اﺳﻢ اﻟﻤﻮرد‪_____________________________ :‬‬ ‫ﻫﺎﺗﻒ‪_______________________ :‬‬

‫اﻟﺸﺨﺺ اﻟﺬي �ﻤﻜﻦ اﻻﺗﺼﺎل بﻪ‪:‬‬ ‫ﻋﻨﻮان‪:‬‬

‫____________________________‬ ‫_________________________‬

‫اﻟﺘﻘﻴ�ﻢ‬ ‫ﻧﻘﺎط اﻟﺘﻘﻴ�ﻢ‬

‫ﻣﻤﺘﺎز‬ ‫ﺟ�ﺪ ﺟﺪا‬ ‫ﺣﺴﻦ‬ ‫ﻣﺘﻮﺳﻂ‬ ‫ﺿﻌ�ﻒ‬
‫)‪(4‬‬ ‫)‪(3‬‬ ‫)‪(2‬‬ ‫)‪(1‬‬ ‫)‪(0‬‬
‫ﺗﻘﻴ�ﻢ اﻟﻤﻮرد‬
‫‪ -1‬اﻟﺴﻤﻌﺔ ف ي� اﻟﺴﻮق‬
‫‪ .2‬اﻟتﺴﻠ�ﻢ كﻤﺎ ﻫﻮ ﻣﻘﺮر وﺣﺴﺐ اﻻﺣﺘ�ﺎج‬

‫‪ -3‬ﻗﺒﻮل ﻣﺮﺗﺠﻌﺎت ش‬
‫اﻟ�اء‬

‫‪ .4‬ﻣﻨﺎوﻟﺔ وﺣﻔﻆ اﻹﻣﺪادات أﺛﻨﺎء اﻟﻨﻘﻞ‬

‫‪ .5‬ت �‬
‫اﻻﻟ�ام بﺠﻮدة اﻟﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت‬

‫ﺗﻘﻴ�ﻢ اﻟﻤﻨﺘﺞ ‪ /‬اﻟﺨﺪﻣﺔ‬

‫‪ .6‬اﻻﻣﺘﺜﺎل ﻟﻠﻤﻮاﺻﻔﺎت‬
‫‪ .7‬اﻟﺠﻮدة بﺎﻟﻤﻘﺎرﻧﺔ ﻣﻊ ﻣﺎ ﺷﺎبﻪ ذﻟﻚ‬
‫اﻟﻤﻨﺘﺞ ‪ /‬اﻟﺨﺪﻣﺔ‬
‫‪ .8‬اﻟﺴﻌﺮ بﺎﻟﻤﻘﺎرﻧﺔ ﻣﻊ اﻟﻤﻤﺎﺛﻞ‬
‫اﻟﻤﻨﺘﺞ ‪ /‬اﻟﺨﺪﻣﺔ‬
‫اﻟﺘﺄﺛ� ئ‬
‫اﻟﺒﻴئ‬ ‫ي‬ ‫‪-9‬‬
‫ي‬
‫‪ .10‬ﻣﺮاﻗبﺔ اﻟﺠﻮدة‬
‫ف‬
‫اﻷدى ﻟﻤﻮاﻓﻘﺔ اﻟﻤﻮرد‪.٪65 :‬‬ ‫اﻟﺤﺪ‬

‫ﻫﻞ أﻧﺖ راض ﻋﻦ ﺧﺪﻣﺎت اﻟﻤﻮرد؟‬

‫ﻧﻌﻢ‬
‫ﻻ‬
‫ف‬
‫ﻫﻞ ﺳتﺴﺘﻤﺮ ي� ﺗﻘﺪ�ﻢ اﻟﺨﺪﻣﺎت ﻣﻊ اﻟﻤﻮرد؟‬
‫ﻧﻌﻢ‬
‫ﻻ‬
‫ت‬
‫ﺳتﺸ�ي ﻫﺬا اﻟﻤﻨﺘﺞ ‪ /‬اﻟﺨﺪﻣﺔ أو ﺗﺘﻌﺎﻣﻞ ﻣﻊ ﻫﺬا اﻟبﺎﺋﻊ ﻣﺮة أﺧﺮى؟‬ ‫ﻫﻞ‬
‫ﻧﻌﻢ‬
‫ﻻ‬
‫ﺗﻢ اﻟﺘﻘﻴ�ﻢ ﺑﻮاﺳﻄﺔ‪:‬‬
‫ين‬
‫ﺗﻌﻴن‪:‬‬ ‫اﺳﻢ‪:‬‬
‫ﺗﺎر� ــﺦ‪:‬‬ ‫اﻟﺘﻮﻗﻴﻊ‪:‬‬

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 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪02‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼيف‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬
‫ي‬
‫ﻋﻨﻮان اﻟﺒﻨﺪ‪ :‬ﻧﻄﺎق ﻧﻈﺎم إدارة اﻟﺠﻮدة‪.‬‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪ :‬اﻟﺒﻨﺪ ‪4.3‬‬
‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )بﺎﺳﺘﺨﺪام اﻟﺴيﻨﺎر�ﻮ رﻗﻢ ‪ 4‬ف ي� ورﺷﺔ اﻟﻌﻤﻞ ‪:(14‬‬
‫�‬ ‫ض‬ ‫ﻟﻢ ﻳﺘﻢ ﺗﻮﺛﻴﻖ اﻟﻨﻄﺎق �ﺸكﻞ ﺻﺤﻴﺢ ؛ ﻟﻢ ث‬
‫ﻏ�‬ ‫اﻟﻤﻌى‪ .‬ي‬
‫�ﺸ� اﻟﻨﻄﺎق أ�ﻀﺎ إ� ﺑﻨﺪ اﻻﺳتبﻌﺎد ي‬ ‫ي‬ ‫�� أو �ﺤﺪد ﻣﺘﻄﻠبﺎت اﻟﻄﺮف‬
‫ﻣ�ر‪.‬‬
‫اﻟﺼﺤﻴﺢ ‪ 8.3‬بﺪون ب‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫ف‬ ‫ض‬ ‫ض‬
‫ﻏ� ﻣﻘﺒﻮل‬
‫ﺑﺘﻀﻤن ﺑﻨﺪ ‪ 8.3‬ي� اﻟﻨﻄﺎق ﻷن اﻻﺳتبﻌﺎد ي‬
‫ي‬ ‫اﻟﻤﻌى ﻋ� اﻟﻔﻮر ‪ ،‬وﺳﻨﻘﻮم‬
‫ي‬ ‫إﺟﺮاء ﺗﺤﻠ�ﻞ ﻣﺘﻄﻠبﺎت واﺣﺘ�ﺎﺟﺎت اﻟﻄﺮف‬
‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫ﺧ�ة‪.‬‬ ‫ف‬
‫ﺧﺎرﺟﻴن ذوي ب‬
‫ي‬ ‫ف‬
‫ﺗﻮﻓ� ﻣﺪر ي�ن‬
‫ﺗﺪر�ﺐ اﻟﻔ��ﻖ ﻋ� ﺗﻨﻔ�ﺬ اﻟﻔﻘﺮة ‪� 4.3‬ﺸكﻞ ﺻﺤﻴﺢ ﻣﻦ ﺧﻼل ي‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪:‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 51 of 55‬‬

 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪03‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼيف‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬
‫ي‬
‫ﻋﻨﻮان اﻟﺒﻨﺪ‪ :‬ﺑن�ﺔ ﺗﺤﺘ�ﺔ‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪7.1.3 :‬‬

‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )بﺎﺳﺘﺨﺪام اﻟﺴيﻨﺎر�ﻮ رﻗﻢ ‪ 7‬ف ي� ورﺷﺔ اﻟﻌﻤﻞ ‪:(14‬‬
‫ﻻ ﻳﺘﻢ إﺟﺮاء اﻟﺼ�ﺎﻧﺔ اﻟﻮﻗﺎﺋ�ﺔ ﻟـ "آﻟﺔ اﻟﻀﻐﻂ " وﻻ ﻟﻠﻤﻌﺪات‪ .‬ﻻ ﻳﺘﻢ ﺻ�ﺎﻧﺔ اﻟﺒن�ﺔ اﻟﺘﺤﺘ�ﺔ �ﺸكﻞ ﻣﻨﺎﺳﺐ‪ .‬ﺳ�ﺎﺳﺔ "اﻹﺻﻼح ‪،‬‬
‫ﻏ� ﻣﻨﺎﺳبﺔ‪ .‬ﺣﺴﺐ اﻟﺪﻟ�ﻞ )اﻹﺻﻼح ﻋﻨﺪ اﻟﺘﻌﻄﻞ ‪ -‬آﻟﺔ ﺿﻐﻂ اﻟﺨﺰاﻧﺔ(‬ ‫ﻋﻨﺪ اﻟﺘﻌﻄﻞ" ‪ ،‬ي‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫�‬ ‫ض‬
‫ﺑﺘﻐﻴ� ﺳ�ﺎﺳﺔ "اﻹﺻﻼح ‪ ،‬ﻋﻨﺪ اﻟ��" و�دراج آﻟﺔ اﻟﻀﻐﻂ ي� ﺑﺮﻧﺎﻣﺞ اﻟﺼ�ﺎﻧﺔ اﻟﻮﻗﺎﺋ�ﺔ ‪ ،‬وﻟ�ﻦ ﻧﻈﺮا ﻟﻤﻮاردﻧﺎ‬
‫ي‬ ‫ﺳﻨﻘﻮم‬
‫اﻟﻤﺤﺪودة ‪ ،‬ﻻ �ﻤﻜﻦ ﺗﻮﻗﻊ ﻫﺬا اﻟﺘﺼﺤﻴﺢ ﻗبﻞ ﺷﻬ��ﻦ ﻣﻦ اﻵن‪.‬‬
‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫ﻓ�ات اﻟﺼ�ﺎﻧﺔ ﻵﻟﺔ اﻟﻀﻐﻂ‪.‬‬‫إﺟﺮاء ﺗﺤﻠ�ﻞ اﻟﻤﺨﺎﻃﺮ ﻟﺘﺤﺪ�ﺪ ت‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪::‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 52 of 55‬‬

 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪04‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼيف‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬
‫ي‬
‫ﺗنﺘ� إ�‬ ‫ﻋﻨﻮان اﻟﺒﻨﺪ‪" :‬اﻟﻤﻤﺘﻠ�ﺎت ت‬
‫اﻟى‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪ 8.5.3 :‬و ‪7.5‬‬
‫ي‬ ‫ي‬
‫ين‬
‫اﻟﺨﺎرﺟﻴن و‬ ‫ﻣﻘﺪ� اﻟﺨﺪﻣﺎت‬ ‫اﻟﻌﻤﻼء أو‬
‫ي‬
‫"ﻣﻌﻠﻮﻣﺎت ﻣﻮﺛﻘﺔ"‬
‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬
‫ت‬ ‫�‬
‫ﺗﺄﺟ�ﻫﺎ ﻟﻤﺪة‬ ‫اﻟي ﺗﻢ ي‬ ‫اﻟﺨﺎر� "‪ ، "EP-DETAILS-2018‬ﺗﻌﺮﺿﺖ ﻣﺠﻤﻮﻋﺔ أدوات اﻟﺘﺪﻗﻴﻖ ي‬ ‫� ي‬ ‫وﻓﻘﺎ ﻟﻤﻠﻒ ﺗﻔﺎﺻ�ﻞ اﻟﻤﺰود‬
‫وﻏ� اﻟﻤﺪر ي ن‬ ‫ﻷ�ار ﻻ �ﻤﻜﻦ إﺻﻼﺣﻬﺎ‪ .‬وﻗﻊ ﻫﺬا اﻟﺤﺪث ﻷن اﻷﻓﺮاد ي‬ ‫ﺧﺎر� ض‬
‫�ن كﺎﻧﻮا‬ ‫ﻏ� اﻟﻤ�ح ﻟﻬﻢ ي‬ ‫بفي‬ ‫ﻋﺎم ﺑﻮاﺳﻄﺔ ﻣﺰود‬
‫اﻟﻤﻌﻨﻴن ‪ ،‬ﺗﻢ إﺧبﺎر اﻟﻤﺪﻗﻖ بﺄن ﻣﺠﻤﻮﻋﺔ‬ ‫ف‬ ‫ي‬ ‫ف‬
‫اﻟﻤﻮﻇﻔن‬
‫ي‬ ‫‪.‬‬ ‫ف‬
‫اﻟﻤﻮﻇﻔن اﻷ�ﻔﺎء ﻋﻨﺪ اﺳﺘﺠﻮاب‬
‫ي‬ ‫ﻳﺘﻌﺎﻣﻠﻮن ﻣﻊ اﻟﻤﻌﺪات ي� ﻏ�ﺎب‬
‫�‬
‫اﻷدوات اﻟﺘﺎﻟﻔﺔ ﻗﺪ أﻋ�ﺪت بﺎﻟﻔﻌﻞ إ� اﻟﻤﻮرد وﺗﻤﺖ ﻣﻨﺎﻗﺸﺔ اﻟﺮﺳﻮم اﻟﻤﻄﻠ��ﺔ‪ .‬كﺎن اﻟﺪﻓﻊ ﻻ ﻳﺰال ﻣﺴﺘﺤﻘﺎ ف ي� ﺗﺎر� ــﺦ‬
‫اﻟﺨﺎر� أو ﺗﺘﻠﻒ أو ي ف‬ ‫ُ‬
‫ﻳتﺒن بﻄ��ﻘﺔ أﺧﺮى أﻧﻬﺎ‬ ‫ب ي‬ ‫اﻟﻤﺮاﺟﻌﺔ‪ .‬ﻳﻨﺺ اﻟﻤﻮاﺻﻔﺔ ﻋ� أﻧﻪ "ﻋﻨﺪﻣﺎ ﺗﻔﻘﺪ ﻣﻤﺘﻠ�ﺎت اﻟﻌﻤ�ﻞ أو اﻟﻤﻮرد‬
‫اﻟﺨﺎر� ﺑﻬﺬا اﻷﻣﺮ واﻻﺣﺘﻔﺎظ بﺎﻟﻤﻌﻠﻮﻣﺎت اﻟﻤﻮﺛﻘﺔ‬ ‫ب ي‬ ‫ﻏ� ﻣﻨﺎﺳبﺔ ﻟﻼﺳﺘﺨﺪام ‪� ،‬ﺠﺐ ﻋ� اﻟﻤﻨﻈﻤﺔ إبﻼغ اﻟﻌﻤ�ﻞ أو اﻟﻤﺰود‬ ‫ي‬
‫ﺣﻮل ﻣﺎ ﺣﺪث"‪ .‬وﻣﻊ ذﻟﻚ ‪ ،‬ﻟﻢ ﻳﺘﻢ اﻟﻌﺜﻮر ﻋ� ﺳﺠﻞ ﻟﻠﺤﺪث‪.‬‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫ﻏ� اﻟﻤ�ح ﻟﻬﻢ‪.‬‬ ‫ﺗﻢ ﺗﻐ��ﻢ اﻷﻓﺮاد ي‬
‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫يف‬
‫اﻟﻤﻮﻇﻔن بﺄﻫﻤ�ﺔ اﻟﺘﻌﺎﻣﻞ ﻣﻊ ﻣﻤﺘﻠ�ﺎت اﻟﻌﻤﻼء أو اﻟﻤﻮردﻳﻦ‬ ‫اﻟﻮ� ﻣﻦ ﺧﻼل اﻟﺘﺪر�بﺎت اﻟﺪاﺧﻠ�ﺔ وﺗﻢ ﺗﻮﻋ�ﺔ‬ ‫ﺗﻢ ﺧﻠﻖ‬
‫ف‬ ‫ي‬
‫ف‬
‫اﻟﺨﺎرﺟﻴن بﻌﻨﺎ�ﺔ ي� اﻟﻤﺴﺘﻘبﻞ‪.‬‬
‫ي‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪::‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 53 of 55‬‬

 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪05‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼيف‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬
‫ي‬
‫ﻋﻨﻮان اﻟﺒﻨﺪ‪ :‬ﻣﺮاﺟﻌﺔ اﻹدارة‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪9.3 :‬‬

‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

‫ف‬ ‫ش‬
‫أﺛﻨﺎء ﺗﺪﻗﻴﻖ أ�ﺸﻄﺔ ﻣﺮاﺟﻌﺔ اﻹدارة اﻟﻤﻄﻠ��ﺔ بﻤﻮﺟﺐ اﻟﻤﻮاﺻﻔﺔ و�ﺟﺮاءات اﻟ�ﻛﺔ ‪ ،‬ﻟﻮﺣﻆ أﻧﻪ ﺗﻢ ﻋﻘﺪ اﺟﺘﻤﺎع ﻣﺮاﺟﻌﺔ ي� ‪14‬‬
‫ﻳﻨﺎﻳﺮ ‪ 2018‬بﺤﻀﻮر ﺟﻤﻴﻊ أﻋﻀﺎء ﻣﺠﻠﺲ اﻹدارة‪ .‬ﻳﻮﺿﺢ ﺟﺪول اﻷﻋﻤﺎل أﻧﻪ ﺗﻢ اﺳﺘﻌﺮاض ﺟﻤﻴﻊ اﻟﻘﻀﺎ�ﺎ اﻟﻤﻄﻠ��ﺔ ﺧﻼل ﻫﺬا‬
‫ين‬
‫ﺗﺤﺴن ﻟﻠﻤﻨﺘﺞ‬ ‫اﻻﺟﺘﻤﺎع‪ .‬وﻣﻊ ذﻟﻚ ‪ ،‬ﻟﻮﺣﻆ أﻧﻪ ﺗﻢ �ﺴﺠ�ﻞ اﺳتﻨﺘﺎﺟﺎت )ﻣﺮاﺟﻌﺔ اﻟﻤﺨﺮﺟﺎت( ﻟﻼﺟﺘﻤﺎع ﻋ� أﻧﻪ ﻻ ﻳﻮﺟﺪ‬
‫اﻟﻤﻄﻠﻮب ﻓ�ﻤﺎ ﻳﺘﻌﻠﻖ بﻘﺪرﺗﻪ ﻋ� ﺗﻠﺒ�ﺔ ﻣﺘﻄﻠبﺎت اﻟﻌﻤﻼء‪ .‬ﻋﻨﺪ ﻣﺮاﺟﻌﺔ اﻟﻤﺪﺧﻼت إ� ‪ ، MRM‬كﺎن ﻣﻦ اﻟﻤﻌﺮوف أن اﻟﻌﺪ�ﺪ‬
‫اﻟﻤﺮئ ﻟﻠﻤﻨﺘﺠﺎت ﻳﺘﺪﻫﻮر ض ي� ﻏﻀﻮن ‪ 3‬أﺷﻬﺮ ﻣﻦ اﻟﺒﻴﻊ‪ .‬ﻋﻨﺪ ﺳﺆاﻟﻪ ‪،‬‬
‫ي‬
‫ئ‬ ‫ﻣﻦ ﺷكﺎوى اﻟﻌﻤﻼء ﻗﺪ وردت إ� اﻟﻘﻮل بﺄن اﻟﻤﻈﻬﺮ‬
‫أوﺿﺢ ﻣﻤﺜﻞ اﻹدارة أن ﻃﻼء اﻟﻤﻨﺘﺞ ﻟ�ﺲ ﻣﺴﺆوﻟﻴتﻨﺎ‪ .‬ﻧﻘﻮم ﺑتﺴﻠ�ﻢ اﻟﻤﻨﺘﺞ ﻟﻠﻌﻤ�ﻞ ‪ ،‬و�ﻘﻮم اﻟﻌﻤ�ﻞ بﺎﻟﻌﻤﻞ ﻋ� اﻟﻤﻈﻬﺮ‬
‫ئ‬
‫اﻟﻨﻬﺎئ‬
‫ي‬ ‫ب ي‬
‫اﻟﺨﺎر� ﻗبﻞ �ﺴﻠ�ﻤﻬﺎ ﻟﻠﻤﺴﺘﻬﻠﻚ‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫يض‬
‫اﻟﻤﻌﻨﻴن وﺗﻢ ﺗﺤﺪ�ﺪ ﺣﻞ ﻣﺤﺘﻤﻞ ﻟﻠﻤﺸكﻠﺔ أو اﻻﺳﺘﺠﺎبﺔ اﻟﻤﻨﺎﺳبﺔ‬ ‫ﺗﻤﺖ ﻣﻨﺎﻗﺸﺔ ﻣﺴﺄﻟﺔ اﻟﻄﻼء ﻣﻊ أﻋﻀﺎء ﻣﺠﻠﺲ اﻹدارة‬
‫ﻟﺸكﺎوى اﻟﻌﻤﻼء‪.‬‬

‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫ﺗﻢ �ﺸﻜ�ﻞ إﺟﺮاء ﻣﻨﺎﺳﺐ ﻟﻤﻌﺎﻟﺠﺔ ‪ /‬اﻟﺮد ﻋ� ﺷكﺎوى اﻟﻌﻤﻼء‪.‬‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪:‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 54 of 55‬‬

 ‫ﺗﺼﺤ��‬
‫ي‬ ‫ﻃﻠﺐ اﺟﺮاء‬
‫رﻗﻢ ﻃﻠﺐ اﻟﺘﺼﺤﻴﺢ ‪06‬‬ ‫اﻟﻤﻮاﺻﻔﺔ ‪9001‬‬ ‫وﻇ�ﻔﺔ رﻗﻢ‪SA400000 .‬‬
‫يف‬
‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬ ‫ﺗﺎر�ـ ــﺦ‪2020/9/10 :‬‬

‫ﻋﻨﻮان اﻟﺒﻨﺪ‪ :‬اﻟ�ﻔﺎءة‬ ‫رﻗﻢ اﻟﺒﻨﺪ‪7.2 :‬‬

‫ﺗﻔﺎﺻ�ﻞ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‪:‬‬

‫�‬ ‫ف‬ ‫ت‬ ‫�‬ ‫ت‬
‫ﻛ� ﻋ� اﻟﻌﻤﻼء" وﻓﻘﺎ ﻟﺠﺪول اﻟﺘﺪر�ﺐ "‪M & S-‬‬ ‫كﺎن ﻣﻦ اﻟﻤﻘﺮر أن ﻳﺘﻠ� ﻣﻮﻇﻔﻮ اﻟﻤﺒ�ﻌﺎت واﻟتﺴ��ﻖ ﺗﺪر�بﺎ ﻋ� "اﻟ� ي‬
‫اﻟﻤﻮﺛﻘﺔ اﻟﻤﻘﺪﻣﺔ إ� اﻟﻤﺪﻗﻖ ﻻ ﺗﺤﺘﻮي ﻋ� أي ﺳﺠﻼت ﺗﻮﺿﺢ‬ ‫‪ ."TRAINING # 06G‬وﻣﻊ ذﻟﻚ ‪ ،‬ﻓﺈن اﻟﻤﻌﻠﻮﻣﺎت‬
‫�‬ ‫ً‬
‫ﺻﻮﺗ�ﺎ ﻋ� إﺟﺮاء اﻟﺘﺪر�ﺐ‪ .‬ﻋﻨﺪ اﺳﺘﺠﻮاب ﻋﺪد ﻗﻠ�ﻞ ﻣﻦ‬ ‫إﺟﺮاء اﻟﺘﺪر�ﺐ‪ .‬ﻗﺪﻣﺖ اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ ﻟﻠﺘﺪﻗﻴﻖ ﻓﻘﻂ دﻟ��‬
‫ﺣ�وا ﻫﺬا اﻟﺘﺪر�ﺐ ‪ ،‬كﺎن ﻣﻦ اﻟﻮاﺿﺢ أﻧﻪ ﻟﻢ ﻳﺘﻢ إﺟﺮاء ﺗﺪر�ﺐ ﻣﻨﺎﺳﺐ وﻟﻢ‬ ‫ت‬
‫اﻟﻤﻔ�ض أن �ﻜﻮﻧﻮا ﻗﺪ ض‬ ‫يض‬
‫اﻟﻤﻮﻇﻔن اﻟﺬﻳﻦ ﻣﻦ‬
‫ﻛ� ﻋ� اﻟﻌﻤﻼء‪.‬‬ ‫ت‬
‫ﻳﺘﻢ ﻧﻘﻞ اﻹﺟﺮاءات واﻟﻤﻌﺮﻓﺔ اﻟﻤﻄﻠ��ﺔ إ� ﻓ��ﻖ اﻟﻤﺒ�ﻌﺎت واﻟتﺴ��ﻖ ﻋﻨﺪ اﻟ� ي ف‬

‫اﻟﺠﻬﺔ اﻟﺨﺎﺿﻌﺔ‪:‬‬ ‫يف‬

‫اﻟﻤﺪﻗﻖ‪ :‬ﻓﻼن اﻟﻔﻼ ي‬
‫ﺗﺼﺤﻴﺢ‪:‬‬
‫اﻟﻤﻌﻨﻴن‪.‬ف‬ ‫ف‬
‫ﻟﻠﻤﻮﻇﻔن‬ ‫ف‬
‫ﻛ� ﻋ� اﻟﻌﻤﻼء" ﻋ� اﻟﻔﻮر‬ ‫ت‬
‫ي‬ ‫ي‬ ‫إﺟﺮاء ﺗﺪر�ﺐ "اﻟ� ي‬

‫اﻹﺟﺮاءات اﻟﺘﺼﺤ�ﺤ�ﺔ‪:‬‬
‫ض‬
‫اﻟﻤﺴﺆوﻟن ﻋﻦ إﺟﺮاء اﻟﺘﺪر�ﺐ ﻋ�‬
‫ي‬ ‫ض‬
‫اﻟﻤﻮﻇﻔن‬
‫ي‬ ‫ض‬
‫ﺗﻢ إﻋﺪاد أوراق اﻟﺤﻀﻮر وﻣﺤﺎ� اﻻﺟﺘﻤﺎﻋﺎت وﺗﻢ ﺗﺪر�ﺐ‬
‫اﺳﺘﺨﺪام ﻫﺬە اﻟﻨﻤﺎذج و�ﺟﺮاء اﻟﺘﺪر�ﺐ اﻟﻤﻨﺎﺳﺐ ف ي� اﻟﻤﺴﺘﻘبﻞ‪.‬‬

‫ﻣﻼﺣﻈﺎت اﻟﻤﺪﻗﻖ‪:‬‬

‫ﻣﻘﺒﻮﻟﺔ أو ﻣﺮﻓﻮﺿﺔ‪:‬‬

‫اﻟﺘﻌﻠ�ﻞ‪:‬‬

‫ﺗﺎر�ـ ــﺦ‪:‬‬ ‫اﻟﻤﺪﻗﻖ‪:‬‬

‫اﻟﺘﺎر� ــﺦ اﻟﻤﺘﻔﻖ ﻋﻠ�ﻪ‪:‬‬ ‫ﺗﺼن�ﻒ ﺣﺎﻟﺔ ﻋﺪم اﻟﻤﻄﺎبﻘﺔ‬
‫ﻛ�ى‪ :‬أﻋﺎد ز�ﺎرة اﻟﻤﻮﻗﻊ واﻟﺘﺤﻘﻖ ﻣﻦ اﻏﻼق ﺣﺎﻟﺔ‬
‫‪ -I‬ﻋﺪم ﻣﻄﺎبﻘﺔ ب‬
‫ﻋﺪم اﻟﻤﻄﺎبﻘﺔ )ﺧﻼل ﺷﻬﺮ واﺣﺪ(‪.‬‬
‫‪ – II‬ﻋﺪم ﻣﻄﺎبﻘﺔ ﺻﻐﺮى‪ :‬ﻗﺒﻮل دﻟ�ﻞ ﻣﻮﺛﻖ ﻟ�ﻜﻮن‬
‫ﺗﺼﺤ�� (‪.‬‬
‫ي‬ ‫)ﺧﻼل ﺷﻬﺮ واﺣﺪ ﻣﻦ رﻓﻊ ﻃﻠﺐ اﺟﺮاء‬

‫‪GTI/LA/9115/WM‬‬ ‫‪Rev: 02‬‬ ‫‪Date: 01 /03/ 2022‬‬ ‫‪Page 55 of 55‬‬