Skill set of an Operation Manager:

1- Leadership: Ability to lead and motivate teams. Strong decision-making skills.

Demonstrated leadership in a fast-paced environment.
2- Communication: Excellent verbal and written communication skills. Ability to interact
effectively with employees, senior management, and external partners.
3- Strategic Thinking: Vision to develop and implement operational strategies aligned with
overall business goals. Analytical skills to assess and improve operational efficiency.
4- Problem Solving: Strong problem-solving and critical-thinking skills. Ability to identify
issues and implement effective solutions.
5- Project Management: Proficiency in project planning, execution, and monitoring.
6- Time Management: Effective time management and organizational skills. Prioritization of
tasks to meet deadlines.
7- Financial planning: Understanding of financial principles related to budgeting, cost
control, and resource allocation.
8- Cross-functional Collaboration: Collaboration with various departments to ensure
seamless operations.
9- Regulatory Compliance: Awareness of and adherence to industry regulations and
compliance standards.
10- Customer Focus: Customer-centric approach to ensure operational processes align with
customer expectations.
11- Risk Management: Ability to assess and manage operational risks effectively.
12- Adaptability: Flexibility to adapt to changing business environments and priorities.
13- Employee Development: Commitment to employee training, development, and
performance management.
14- Interpersonal Skills: Strong interpersonal skills for effective team collaboration and
employee relations.
15- Ethical Conduct: High ethical standards and commitment to integrity in all operations.

Skill set of a Team Leader:

1- Leadership: Ability to lead and motivate a team to achieve operational goals.
2- Communication: Ability to convey instructions, expectations, and feedback to team
members.
3- Team Management: Experience in managing and leading a diverse team. Capacity to
build a positive and collaborative team culture.
4- Problem Solving: Strong problem-solving skills to address operational challenges. Ability
to make informed decisions and implement solutions.
5- Organization: Excellent organizational skills to manage workflow, tasks, and priorities.
Ability to ensure timely completion of projects and tasks.
6- Time Management: Effective time management to meet deadlines and achieve
operational targets. Prioritization of tasks based on urgency and importance.
7- Adaptability: Flexibility to adapt to changing circumstances and priorities. Ability to
adjust strategies and plans as needed.
8- Decision Making: Sound decision-making skills, particularly in high-pressure situations.
Capacity to analyze information and make informed choices.
9- Collaboration: Collaboration with other departments and teams to ensure seamless
operations. Ability to foster teamwork and cross-functional communication.
10- Training and Development: Commitment to employee training and development. Ability
to identify and nurture the skills of team members.
11- Performance Management: Experience in performance evaluation and feedback. Ability
to set performance goals and expectations for team members.
12- Customer Focus: Customer-centric approach to ensure operational processes meet
customer expectations. Ability to address customer concerns and feedback.
13- Conflict Resolution: Strong conflict resolution skills to address disputes within the team.
Capacity to mediate and find mutually beneficial solutions.
14- Analytical Skills: Analytical thinking to assess operational data and key performance
indicators. Use of data for making informed decisions.
15- Quality Management: Commitment to maintaining high-quality standards in operational
processes. Monitoring and improving processes to enhance overall quality.
16- Risk Management: Awareness of potential risks and ability to implement risk mitigation
strategies. Compliance with relevant regulations and standards.
17- Ethical Conduct: Upholding ethical standards and promoting integrity within the team.
Leading by example in ethical decision-making.
18- Continuous Improvement: Commitment to continuous improvement in operational
processes. Identifying and implementing efficiency enhancements.