FOOD AND BEVERAGES SERVICES NC II

A.COURSE DESIGN

Course Title: FOOD AND BEVERAGE SERVICES

Nominal Duration: 18 hrs. Basic competency integrated with the 21st Century
18 hrs. Common Competency
320 hrs. Core Competency

Total Duration: 356 hrs.

Qualification Level: NC II

Course Description: This course is designed to enhance the knowledge, skills, and attitudes in FOOD
AND BEVERAGE SERVICES NC II in accordance with industry standards. It covers the basic,
common, and core competencies required in the delivery of food and beverage service in various
food service facilities. It covers the core competencies of preparing the dining room for service,
welcoming guests and taking food and beverage orders, promoting food and beverage products,
providing food and beverage service to guests, providing room service, and receiving and
handling guest concerns.

Trainee Entry Requirements:

Trainees or students who wish to enter this training should possess the following
requirements:

• can communicate in basic English both oral and written

• at least completed the 10-year basic education
• can perform basic mathematical computation

B.COURSE STRUCTURE

Basic Competencies
37 hours

Unit of Competency Module Title Learning Outcomes Nominal

Duration
 Obtain and convey workplace information

 Perform duties following workplace

Participate in Workplace Participating in workplace
instructions 4 hours
Communication communication
 Complete relevant work-related documents

Working in Team  Describe team role and scope 4 hours

Environment
 Identify one’s role and
Work in Team Environment
Responsibility within a team

 Work as a team
 member
 Identify routine problems
Solving / Addressing
Solve/ Address General  Look for solutions to routine problems
General workplace 4 hours
Workplace Problems
problems
 Recommend solutions to problems

 Manage one’s emotion

Develop Career and Life Developing Career and  Develop reflective practice
5 hours
Decisions Life Decisions
 Boost self-confidence and develop self-
regulation.
 Identify opportunities to 4 hours
do things better
Alligned with
Contribute to workplace Contributing to workplace
 Discuss and develop ideas with others develop and
innovation innovation
update
 Integrate ideas for change in the workplace industry
knowledge
 Gather data information 4 hours
Alligned with
Present Relevant Presenting relevant
 Assess gathered data and information Perform
information information
Computer
 Record and present information Operations
4 hours
Alligned
Observe
Workplace
Hygiene
Practice occupational safety Practicing Safety and
 Identify OSH compliance requirements Procedure
and health policies and Health Policies and
procedures Procedures
 Prepare OSH requirements for compliance Alligned
Perform
workplace and
safety
practices

 Identify the efficiency and

effectiveness of resource
utilization
Exercise Efficient and Exercising Efficient and
Effective sustainable Effective sustainable 4 hours
 Determine causes of inefficiency
practices in the workplace practices in the workplace
and/or ineffectiveness of resource utilization

 Convey inefficiently and ineffective

Environmental practices
 Apply entrepreneurial workplace best
practices

Practice Entrepreneurial Practicing Entrepreneurial  Communicate entrepreneurially

4 hours
skills in the workplace skills, in the workplace workplace best practice

 Implement cost-effective operations

 Common Competencies
18 Hours

Unit of Competency Module Title Learning Outcomes Nominal Duration

 Seek information on the industry

 Update industry knowledge

4 hours
1. Develop and update Developing and updating  Develop and update local Embed to contribute
industry knowledge industry knowledge knowledge to workplace
innovation
 Promote products and services to
customers

4 hours
 Follow hygiene procedures
Embed to Practice
2. Observe Workplace Observing workplace
occupational safety
Hygiene Procedures hygiene procedures  Identify and prevent hygiene risk
and health policies
and procedures
 Plan and prepare for tasks to be
undertaken

 Input data into the computer

4 hours
 Access information using a
3. Perform Computer Performing Computer
computer
Operations Operations Embed Present
Relevant information
 Produce/ output data using a
computer system

 Maintain computer equipment and

system
 Follow workplace procedures for
health, safety, and security

 Perform child protection duties

3 hours
relevant to the tourism industry.
Embed to Practice
4. Perform workplace Performing workplace and
occupational safety
and safety practices safety practices  Observe and monitor people
and health policies
and procedures
 Deal with emergency situations

 Maintain safe personal

presentation standards
5. Provide effective Providing effective  Greet customer 3 hours
customer service customer service
 Identify needs of customers

 Deliver service to the customer

 Handle queries through the use of

common business tools and
technology

 Handle complaints/conflict
situations and evaluation and
recommendations
 Core Competencies
320 hours

Unit of Competency Module Title Learning Outcomes Nominal Duration

 Take table reservations

 Prepare service stations and

equipment
Prepare the Dining Preparing the dining
Room/Restaurant Area for room/ restaurant area for 60 hours
 Set up the tables in the dining area
Service service
 Set the mood/ ambiance of the
dining area

 Welcome and greet guests

 Seat the guests

Welcoming Guest and
Welcome Guests and Take
taking food and beverage  Take food and beverage orders 60 hours
food and beverage orders
orders
 Liaise between kitchen and service
areas

 Know the product

 Undertake suggestively selling

Promote Food and Promote Food and
 Carry out Upselling strategies 50 hours
Beverage Products Beverage Products

 Maintain computer equipment and

system
 Serve food orders

 Assist the diners

 Perform banquet or catering food

service
Provide Food and Providing Food and
Beverage Services to Beverage Services to  Serve beverage orders 50 hours
Guest Guests
 Process payments and receipts

 Conclude for service and close

down the dining area

 Manage intoxicated persons

Provide Room Service Providing Room Service  Take and process room service 50 hours
orders

 Set up trays and trolleys

  Present and serve food and
beverage orders to guests

 Present room service account

 Clear away room service

equipment

 Listen to the complaint

 Apologize to the guest

Receive and Handle Guest Receiving and Handle
50 hours
Concerns Guest Concerns  Take proper action on the
complaint

 Record complaint

ASSESSMENT METHOD:

ONLINE:

 Direct Observation
 Oral interview and written test
 Observation of the individual member in relation to the workplace activities
 Observation of simulation and role play
 Oral interview
 Third-party reports
 Practical demonstration
 Written examination
 Research
 Oral questioning
 Simulation games

FACE-TO-FACE

 Workplace observation and practical skills

 Demonstration
 Work projects
 Simulation to test candidates’ knowledge and skills
 Oral questioning
 Test candidates’ knowledge and skills thru written examination
Mo
dul
es
Of
Inst
ruct
ion
 BASIC COMPETENCIES

Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATION

Module Title: Participating in Workplace Communication

Module Descriptor: This unit covers the knowledge, skills and attitudes required to gather,
interpret and convey information in response to workplace requirements.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Obtain and convey workplace information

LO 2. Perform duties following workplace instructions
LO 3. Complete relevant work-related document

Details of Learning Outcomes:

LO 1. Obtain and convey workplace information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Specific and KNOWLEDGE: The following  Online Group 3.1. Online
relevant resources should discussion Demonstration
information is 1.1 Effective be provided:  Online with oral
accessed from verbal 2.1. Fax machine Lecture questioning
appropriate and nonverbal 2.2. Telephone Demonstration 3.2.online
sources communication 2.3. Notebook Interview
1.2 Effective 1.2 Different 2.4. Writing 3.3. online
questioning, modes of materials Written test
active listening communication 2.5. Computer 3.4. online Third-
and speaking 1.3 Medium of with an Internet party report
skills are used communication in connection
to the workplace
gather and 1.4
convey Organizational
information policies
1.3 Appropriate 1.5
medium is used Communication
to transfer procedures and
information and systems
ideas 1.6 Lines of
1.4 Appropriate Communication
nonverbal 1.7 Technology
communication relevant to the
 enterprise and
the
individual’s work
responsibilities
1.8 Workplace
Etiquette

SKILLS:
1.1 Following
simple
spoken language
1.2 Performing
routine
workplace duties
following simple
is written notices
used 1.3 Participating
1.5 Appropriate in
lines workplace
of meetings
communication and discussions
with 1.4 Preparing
supervisors work related
and colleagues documents
are identified 1.5 Estimating,
and calculating and
followed recording routine
1.6 Defined workplace
workplace measures
procedures for 1.6 Relating/
the Interacting
location and with people of
storage of various levels in
information is the
used workplace
1.7 Gathering
and
providing basic
information in
response to
workplace
requirements
1.8 Basic
business
writing skills
19 Interpersonal
skills
in the workplace
2.0 Active-
listening skills
LO 2. Perform Duties following workplace instructions

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Written KNOWLEDGE: The following  Online Group 3.1. Online
notices resources should discussion Demonstration
and 2.1 Effective verbal be provided:  Online with oral
instructions and non-verbal 2.1. Fax Lecture questioning
are read and communication machine  Online 3.2. Online
interpreted in 2.2 Different modes 2.2. Telephone Demonstration Interview
accordance of 2.3. Notebook 3.3. Online
with communication 2.4. Writing Written test
organizational 2.3 Medium of materials 3.4.Online
guidelines communication in 2.5. Computer Third-party
2.2 Routine the workplace with an Internet report
written 2.4 Organizational/ connection
instruction is Workplace
followed based policies
on 2.5 Communication
established procedures and
procedures systems
2.3 Feedback is 2.6 Lines of
given communication
to workplace 2.7 Technology
supervisor relevant to the
based enterprise and the
instructions/ individual’s work
information responsibilities
received 2.8 Effective
2.4 Workplace questioning
interactions are techniques
conducted in a (Clarifying and
courteous probing)
manner 2.9 Workplace
2.5 Where Etiquette
necessary,
clarifications SKILLS:
about 2.1 Following simple
routine spoken instructions
workplace 2.2 Performing
procedures and routine
matters workplace duties
concerning following simple
conditions of written notices
employment is 2.3 Participating in
sought and workplace meetings
asked and discussions
from 2.4 Completing work
 related documents
2.5 Estimating,
calculating and
recording routine
workplace
measures
2.6 Relating/
Responding to
people of various
levels in the
appropriate
workplace
sources
2.7 Gathering and
2.6 Meetings
providing
outcomes are
information in
interpreted and
response to
implemented
workplace
requirements
2.8 Basic
questioning/
querying
2.9 Skills in reading
for
information
2.10 Skills in
locating

LO 3. Complete Relevant work – related documents

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 Range of KNOWLEDGE: The following  Online Group 3.1. Online
forms resources should discussion Demonstration
relating to 3.1 Effective be provided:  Online with oral
conditions of verbal 2.1. Fax machine Lecture questioning
employment are and non-verbal 2.2. Telephone  Online 3.2. Online
completed communication 2.3. Notebook Demonstratio Interview
accurately and 3.2 Different 2.4. Writing n 3.3. Online
legibly modes of materials Written test
3.2 Workplace communication 2.5. Computer 3.4.Online
data is 3.3 Workplace with an Internet Third-party
recorded on forms connection report
standard and documents
workplace 3.4
forms Organizational/
and documents Workplace
3.3 Errors in policies
recording 3.5
information on Communication
forms/ procedures and
 systems
3.6 Technology
relevant to the
enterprise and
the
individual’s work
responsibilities

SKILLS:
documents
3.1 Completing
are identified
work related
and
documents
acted upon
3.2 Applying
3.4 Reporting
operations
requirements to
of addition,
supervisor is
subtraction,
completed
division
according to
and multiplication
organizational
3.3 Gathering
guidelines
and
providing
information in
response to
workplace
requirements
3.4 Effective
record
keeping skills

Unit of Competency: WORK IN TEAM ENVIRONMENT

Module Title: Working in Team Environment

Module Descriptor: This unit covers the skills, knowledge, and attitudes to identify one’s roles and
responsibilities as a member of a team.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Describe team role and scope

LO 2. Identify one’s role and responsibility within the team
LO 3. Work as a Team member

Details of Learning Outcomes:

LO 1. Describe team role and scope

Assessment Contents Conditions Methodologies Assessment

 Criteria Methods
1.1 The role and KNOWLEDGE 2.1. Access to Online 3.1. Online Role
objective of the 1.1 Group the relevant Discussion play involving the
team is structure workplace or Online participation of
identified 1.2 Group appropriately Interaction individual
from available development A simulated Online member to the
sources of 1.3 Sources of environment Simulation attainment of
information Information where Online Games organizational
1.2 Team assessment can goal
parameters, SKILLS take 3.3. Online Case
reporting 1.1 place studies and
relationships Communicating 2.2. Materials scenarios as a
and with others, relevant to the basis for
responsibilities appropriately proposed activity discussion
are consistent with or tasks of issues and
identified from the strategies in
team culture of the teamwork
discussions workplace 3.4 Online Socio-
and appropriate 1.2 Developing drama and socio-
external ways metric methods
sources in improving work 3.5online
structure and sensitivity
performing techniques
respective roles 3.6 Online
in Written Test
the group or
organization

LO 2. Identify one’s role and responsibility within team

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Individual KNOWLEDGE 2.1. Access to Online 3.1. Online Role
roles 2.1 Team roles relevant Discussion play involving the
and and workplace or Online participation of
responsibilities objectives appropriately Interaction individual
within the team 2.2 Team simulated Online member to the
environment are structure environment Simulation attainment of
identified and parameters where Online Games organizational
2.2 Roles and 2.3 Team assessment can goal
objectives of development take 3.3. Online Case
the 2.4 Sources of place studies and
team is Information 2.2. Materials scenarios as a
identified relevant to the basis for
from available SKILLS proposed activity discussion
sources of 2.1 or tasks of issues and
information Communicating strategies in
2.3 Team with others, teamwork
parameters, appropriately 3.4 Online Socio-
reporting consistent with drama and socio-
relationships the metric methods
and culture of the 3.5online
responsibilities workplace sensitivity
are 2.2 Developing techniques
identified based ways 3.6 Online
on in improving work Written Test
team structure and
discussions performing
and appropriate respective roles
external in
sources the group or
organization

LO 3. Work as a team member

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Individual KNOWLEDGE 2.1. Access to Online 3.1. Online Role
roles 2.1 Team roles relevant Discussion play involving the
and and workplace or Online participation of
responsibilities objectives appropriately Interaction individual
within the team 2.2 Team simulated Online member to the
environment is structure environment Simulation attainment of
identified and parameters where Online Games organizational
2.2 Roles and 2.3 Team assessment can goal
objectives of development take 3.3. Online Case
the 2.4 Sources of place studies and
team is Information 2.2. Materials scenarios as a
identified relevant to the basis for
from available SKILLS proposed activity discussion
sources of 2.1 or tasks of issues and
information Communicating strategies in
2.3 Team with others, teamwork
parameters, appropriately 3.4 Online Socio-
reporting consistent with drama and socio-
relationships the metric methods
and culture of the 3.5online
responsibilities workplace sensitivity
are 2.2 Developing techniques
identified based ways 3.6 Online
on in improving work Written Test
team structure and
discussions performing
and appropriate respective roles
external in
sources the group or
organization
 Unit of Competency: SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS

Module Title: Solving/ Addressing General Workplace Problems

Module Descriptor: This unit covers the knowledge, skills and attitudes required to apply problem-
solving techniques to determine the origin of problems and plan for their resolution. It also includes
addressing procedural problems through documentation, and referral.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Identify routine problems

LO 2. Look for solutions to routine problems
LO 3. Recommend solutions to problems

Details of Learning Outcomes:

LO 1. Identify routine problems

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Routine KNOWLEDGE 2.1. Assessment Online 3.1 online Case
problems 1.1 Current will require Discussion Formulation
or procedural industry access to a Online Lecture 3.2 online Life
problem areas hardware and workplace over Online Narrative Inquiry
are identified software an extended demonstration 3.3 online
1.2 Problems to products period, or a Standardized test
be and services suitable method
investigated are 1.2 Industry of gathering
defined and maintenance, evidence of
determined service and operating ability
1.3 Current helpdesk over a range of
conditions practices, situations
of the problem processes and
are procedures
identified and 1.3 Industry
documented standard
diagnostic tools
1.4 Malfunctions
and
Resolutions

SKILLS
1.1 Identifying
current industry
hardware and
software
products
and services
 1.2 Identifying
current industry
maintenance,
services and
helpdesk
practices,
processes and
procedures.
1.3 Identifying
current industry
standard
diagnostic tools
1.4 Describing
common
malfunctions and
resolutions.
1.5 Determining
the
root cause of a
routine
malfunction

LO 2. Look for solutions to routine problems

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Potential 2.1 Current 2.1. Assessment Online 3.1 online Case
solutions to industry will require Discussion Formulation
problem are hardware and access to a Online Lecture 3.2 online Life
identified software workplace over Online Narrative Inquiry
products and an extended demonstration 3.3 online
2.2 services period, or a Standardized test
Recommendation 2.2 Industry suitable method
about possible service of gathering
solutions are and helpdesk evidence of
developed, practices, operating ability
documented, processes and over a range of
ranked and procedures situations
presented to 2.3 Operating
appropriate systems
person for 2.4 Industry
decision standard
diagnostic tools
2.5 Malfunctions
and
resolutions.
2.6 Root cause
analysis

LO 3. Recommend solutions to problems

 Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 KNOWLEDGE 2.1. Assessment Online 3.1 online Case
Implementation 3.1Standard will require Discussion Formulation
of solutions are procedures access to a Online 3.2 online Life
planned 3.2Documentation workplace over Interaction Narrative Inquiry
3.2 Evaluation Produce an extended Online 3.3 online
of 3.1Producing period, or a Simulation Standardized test
implemented documentation suitable method Online Games
solutions are that recommends of gathering
planned solutions to evidence of
3.3 problems operating ability
Recommended 3.2Following over a range of
solutions are established situations
documented procedures
and submit to
appropriate SKILLS
person for 3.1Producing
confirmation documentation
that recommends
solutions to
problems
3.2Following
established
procedures

Unit of Competency: DEVELOP CAREER AND LIFE DECISIONS

Module Title: Developing Career and Life Decisions

Module Descriptor: This unit covers the knowledge, skills and attitudes in managings one’s
emotion developing reflective practice and boosting self-confidence and developing self-regulation.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Manages One’s Emotion

LO 2. Develop reflective practice
LO 3. Boost self-confidence and develop self-regulation

Details of Learning Outcomes:

LO 1. Manages One’s Emotion

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Self- KNOWLEDGE 2.1. Access to Online 3.1. online
management 1.1 Self workplace and Discussion Demonstration or
strategies are management resource s Online simulation with
identified strategies that 2.2. Case studies Interaction oral questioning
1.2 Skills to assist in Online 3.2. online Case
work regulating Simulation problems
behavior and
independently Online Research involving work
achieving
and to personal and
improvement and
show initiative, learning goals sustainability
to be (e.g. Nine self issues
conscientious, management 3.3. online Third-
and strategies party report
persevering in according to
the Robert Kelley)
face of setbacks 1.2 Enablers and
and barriers in
frustrations are achieving
personal and
developed
career goals
1.3 Techniques 1.3 Techniques in
for handling
effectively negative
handling emotions and
negative unpleasant
emotions situation in the
and unpleasant workplace
situation in the such as
workplace are frustration,
examined anger, worry,
anxiety, etc.

SKILLS
1.1 Managing
properly one’s
emotions and
recognizing
situations that
cannot be
changed and
accept them and
remain
professional
1.2 Developing self
discipline,
working
independently
and showing
initiative to
achieve personal
and career goals
1.3 Showing
confidence, and
resilience in the
face of setbacks
and frustrations
and other
negative
 emotions and
unpleasant
situations in the
workplace

LO 2. Develop reflective practice

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Personal KNOWLEDGE 2.1. Access to Online 3.1. online
strengths 2.1 Basic SWOT workplace and Discussion Demonstration or
and analysis resource s Online simulation with
achievements, 2.2 Strategies to 2.2. Case studies Interaction oral questioning
based on self- improve one’s Online 3.2. online Case
attitude in the
assessment Simulation problems
workplace
strategies and 2.3 Gibbs’
Online Research involving work
teacher Reflective improvement and
feedback Cycle/Model sustainability
are (Description, issues
contemplated Feelings, 3.3. online Third-
2.2 Progress Evaluation, party report
when Analysis,
seeking and Conclusion,
responding to and Action
feedback from plan)
teachers to
assist SKILLS
2.1 Using the basic
them in
SWOT analysis
consolidating as self-
strengths, assessment
addressing strategy
weaknesses 2.2 Developing
and reflective practice
fulfilling their through
potential realization of
are monitored limitations, likes/
2.3 Outcomes of dislikes; through
personal and showing of
selfconfidence
academic
2.3 Demonstrating
challenges by self-acceptance
reflecting on and being able to
previous accept
problem challenges
solving and
decision
making
strategies
and feedback
from
peers and
teachers
are predicted

LO 3. Boost Self-Confidence and develop self-regulation

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 Efforts for KNOWLEDGE 2.1. Access to Online 3.1. online
continuous 3.1 Four workplace and Discussion Demonstration or
self- components of resource s Online simulation with
improvement is self-regulation 2.2. Case studies Interaction oral questioning
demonstrated based on Self- Online 3.2. online Case
Regulation
3.2 Counter- Simulation problems
Theory (SRT)
productive 3.2 Personality
Online Research involving work
tendencies at development improvement and
work concepts sustainability
are eliminated 3.3 Self-help issues
3.3 Positive concepts (e. g., 3.3. online Third-
outlook in life 7 Habits by party report
are maintained. Stephen Covey,
transactional
analysis,
psycho-spiritual
concepts)

SKILLS
3.1Performing
effective
communication
skills – reading,
writing, conversing
skills
3.2Showing
affective
skills – flexibility,
adaptability, etc.
3.3Self-
assessment
for determining
one’s strengths
and weaknesses

Unit of Competency: CONTRIBUTE TO WORKPLACE INNOVATION

Module Title: Contributing to workplace innovation

Module Descriptor: This unit covers the knowledge, skills, and attitudes required to make a pro-
active and positive contribution to workplace innovation.

Nominal Duration: 4 hours Alligned with develop and update industry knowledge

Summary of Learning Outcome:

 LO 1. Manages One’s Emotion
LO 2. Develop reflective practice
LO 3. Boost self-confidence and develop self-regulation

Details of Learning Outcomes:

LO 1. Identify the opportunities to do things better

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 KNOWLEDGE 2.1 Online 3.1 online
Opportunities 1.1Roles of Pens, papers Discussion Psychological
for individuals and writing Online and behavioral
improvement in suggesting and implements. Interaction Interviews.
are making 2.2 Cartolina. Online 3.2 online
improvements.
identified 2.3 Simulation Performance
1.2Positive
proactively in impacts
Manila papers. Online Research Evaluation.
own and challenges in 3.3 online Life
area of work. innovation. Narrative Inquiry.
1.2 Information 1.3Types of 3.4 online
are changes Review of
gathered and and responsibility. portfolios of
reviewed which 1.4Seven habits of evidence and
may be relevant highly effective third-party
to ideas and people) workplace
which might reports of on-the-
assist SKILLS job performance.
in gaining 1.1 Identifying 3.5 online
opportunities to
support Sensitivity
improve and to do
for idea. things better.
analysis.
Involvement. 3.6
1.2 Identifying the Organizational
positive impacts analysis.
and the challenges 3.7 Standardized
of change and assessment of
innovation. character
1.3 Identifying strengths and
examples of the virtues applied
types of changes
that are within and
outside own scope
of responsibility

LO 2. Discuss and develop ideas with others

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 People who KNOWLEDGE 2.1 Online 3.1 online
could provide 2.1Roles of Pens, papers Discussion Psychological
input to ideas individuals and writing Online and behavioral
for in suggesting and implements. Interaction Interviews.
improvements making 2.2 Cartolina. Online 3.2 online
improvements.
are 2.3 Simulation Performance
2.2Positive
identified. impacts
Manila papers. Online Research Evaluation.
2.2 Ways of and challenges in 3.3 online Life
approaching innovation. Narrative Inquiry.
people to begin 2.3Types of 3.4 online
sharing ideas changes Review of
are and responsibility. portfolios of
selected. 2.4Seven habits of evidence and
2.3 Meeting is highly effective third-party
set people. workplace
with relevant reports of on-the-
people. SKILLS job performance.
2.4 Ideas for 2.1 Identifying 3.5 online
opportunities to
follow up Sensitivity
improve and to do
are review and things better.
analysis.
selected based Involvement. 3.6
on 2.2 Identifying the Organizational
feedback. positive impacts analysis.
2.5 Critical and the challenges 3.7 Standardized
inquiry of change and assessment of
method is used innovation. character
to 2.3 Providing strengths and
discuss and examples virtues applied
develop ideas of the types of
changes that are
with others.
within and outside
own scope of
responsibility
2.4
Communicating
ideas for change
through small
group discussions
and meetings.

LO 3. Integrate ideas for change in the workplace

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 Critical KNOWLEDGE 2.1 Online 3.1 online
inquiry 3.1Roles of Pens, papers Discussion Psychological
method is used individuals and writing Online and behavioral
to integrate in suggesting and implements. Interaction Interviews.
different ideas making 2.2 Cartolina. Online 3.2 online
improvements.
for 2.3 Simulation Performance
3.2Positive
change of key Manila papers. Online Research Evaluation.
people. impacts 3.3 online Life
3.2 and challenges in Narrative Inquiry.
Summarizing, innovation. 3.4 online
analyzing and 3.3Types of Review of
changes
generalizing portfolios of
and responsibility.
skills 3.4Seven habits of
evidence and
are used to highly effective third-party
extract salient people. workplace
points in the 3.5Basic research reports of on-the-
pool Skills job performance.
of ideas. 3.5 online
3.3 Reporting SKILLS Sensitivity
skills 3.1 Identifying analysis.
are likewise opportunities to 3.6
used improve and to do Organizational
to communicate things better. analysis.
results. Involvement. 3.7 Standardized
3.2 Identifying the
3.4 Current assessment of
positive impacts
Issues and the challenges
character
and concerns of change and strengths and
on the systems, innovation. virtues applied
processes and 3.3 Providing
procedures, as examples
well as the need of the types of
for simple changes that are
innovative within and outside
practices are own scope of
identified. responsibility.
3.4
Communicating
ideas for change
through small
group discussions
and meetings.
3.5 Demonstrating
skills in analysis
and interpretation
of data..

Unit of Competency: PRESENT RELEVANT INFORMATION

Module Title: Presenting Relevant Information

Module Descriptor: This unit covers the knowledge, skills, and attitudes required to present
data/information appropriately.

Nominal Duration: 4 hours Alligned with Perform Computer Operation

Summary of Learning Outcome:

 LO 1. Gather Data/information
LO 2. Assess gathered data/ information
LO 3. Record and present information

Details of Learning Outcomes:

LO 1. Gather Data/ information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Evidence, KNOWLEDGE 2.1. Evidence of Online 3.1. online
facts 1.1 Organizational competent Discussion Written Test
and information protocols performance Online 3.2.online
are collected 1.2 Confidentiality should be Interaction Interview
1.2 Evaluation, 1.3 Accuracy obtained by Online 3.3. online
1.4 Business
terms observing an Simulation Portfolio
mathematics and
of reference and statistics
individual in an Online Research
conditions are 1.5 Data analysis information
reviewed to techniques/proced management role
determine ures within the
whether 1.6 Reporting workplace or
data/information requirements to a operational
falls within range of audiences or simulated
project scope 1.7 Legislation, environment.
policy
and procedures
relating to the
conduct of
evaluations
1.8 Organizational
values, ethics and
codes of conduct

SKILLS
1.1 Describing
organizational
protocols relating
to client liaison
1.2 Protecting
confidentiality
1.3 Describing
accuracy
1.4 Computing
business
mathematics and
statistics
1.5 Describing
data
analysis
techniques/
procedures
1.6 Reporting
 requirements to a
range of audiences
1.7 Stating
legislation,
policy and
procedures
relating
to the conduct of
evaluations
1.8 Stating
organizational
values, ethics, and
codes of conduct.

LO 2. Assess gathered data / information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Validity of KNOWLEDGE 2.1. Evidence of Online 3.1. online
data/ 2.1 Business competent Discussion Written Test
information is mathematics and performance Online 3.2.online
assessed statistics should be Interaction Interview
2.2 Analysis 2.2 Data analysis obtained by Online 3.3. online
techniques/
techniques are observing an Simulation Portfolio
procedures
applied to assess 2.3 Reporting
individual in an Online Research
data/ information. requirements to a information
2.3 Trends and range of audiences management role
anomalies are 2.4 Legislation, within the
identified policy workplace or
2.4 Data analysis and procedures operational
techniques and relating to the or simulated
procedures are conduct of environment.
documented evaluations
2.5 2.5 Organisational
values, ethics and
Recommendation
codes of conduct
s are made on
areas of possible SKILLS
improvement. 2.1 Computing
business
mathematics and
statistics
2.2 Describing
data
analysis
techniques/
procedures
2.3 Reporting
requirements to a
range of
audiences.
2.4 Stating
legislationpolicy
 and
procedures
relating to the
conduct of
evaluations2.5
Stating
organisational
values, ethics
and codes of
conduct

LO 3. Record and present information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 Studied KNOWLEDGE 2.1. Evidence of Online 3.1. online
data/information 3.1 Data analysis competent Discussion Written Test
are recorded. techniques/ performance Online 3.2.online
3.2 procedures should be Interaction Interview
Recommendation 3.2 Reporting obtained by Online 3.3. online
s are analysed requirements to a observing an Simulation Portfolio
for range of individual in an Online Research
action to ensure audiences information
they are 3.3 Legislation, management role
compatible with policy within the
the project’s and procedures workplace or
scope and terms relating to the operational
of reference. conduct of or simulated
3.3 Interim and evaluations environment.
final 3.4
reports are Organisational
analysed and values, ethics
outcomes are and
compared to the codes of conduct
criteria
established at SKILLS
the 3.1 Describing
outset. data
3.4 Findings are analysis
presented to techniques/
stakeholders. procedures
3.2 Reporting
requirements to a
range of
audiences
3.3 Stating
legislation,
policy and
procedures
relating to the
conduct of
 evaluations
3.4 Stating
organisational
values, ethics
and
codes of conduct
practices

Unit of Competency: PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES AND

PROCEDURES

Module Title: Practicing occupational safety and health policies and procedures

Module Descriptor: This unit covers the knowledge, skills, and attitudes required to identify OSH
compliance requirements, prepare OSH requirements for compliance, and perform tasks in
accordance with relevant OSH policies and procedures

Nominal Duration: 4 hours Alligned Observe Workplace Hygiene Procedure

Alligned Perform workplace and safety practices

Summary of Learning Outcome:

LO 1. Identify OSH compliance requirements

LO 2. Prepare OSH requirements for compliance
LO 3. Perform Tasks in accordance with relevant OSH policies and procedures

Details of Learning Outcomes:

LO 1. Identify OSH compliance requirements

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
1.1 Relevant OSH KNOWLEDGE 2.1 Online 3.1 online
requirements, 1.1. OSH Facilities, Discussion Observation/Demonstration
regulations, preventive materials Online with oral questioning
policies and and control tools and Interaction 3.2 online Third party
procedures are requirements equipment Online report
identified in 1.2. Hierarchy necessary Simulation
accordance with of for the Online
workplace Controls activity Research
policies 1.3. Hazard
and procedures Prevention and
1.2 OSH activity Control
nonconformities 1.4. General
are OSH
conveyed to principles
appropriate 1.5. Work
personnel standards
1.3 OSH and procedures
preventive 1.6. Safe
and control handling
requirements are procedures of
identified in tools,
accordance with equipment
OSH work and materials
policies 1.7. Standard
and procedure emergency plan
and procedures
in the
workplace

SKILLS
1.1.
Communication
skills
1.2.
Interpersonal
skills
1.3. Critical
thinking
skills
1.4.
Observation
skills

LO 2. Prepare OSH requirements for compliance

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
2.1 OSH work KNOWLEDGE 2.1 Online 3.1 online
activity 2.1. Resources Facilities, Discussion Observation/Demonstration
material, tools necessary to materials Online with oral questioning
and execute tools and Interaction 3.2 online Third party
equipment hierarchy equipment Online report
requirements are of controls necessary Simulation
identified in 2.2. General for the Online
accordance with OSH activity Research
workplace principles
policies 2.3. Work
and procedures standards
2.2. Required and procedures
OSH 2.4. Safe
materials, tools handling
and equipment procedures of
are tools,
acquired in equipment
accordance with and materials
workplace 2.5. Different
policies OSH
and procedures control
2.3. Required measures
OSH
materials, tools SKILLS
and equipment 2.1.
are Communication
arranged/ placed skills
in 2.2. Estimation
accordance with skills
OSH work 2.3.
standards Interpersonal
skills
2.4. Critical
thinking
skills
2.5.
Observation
skills
2.6. Material,
tool
and equipment
identification
skills

LO 3. Perform Tasks in accordance with relevant OSH policies and procedures

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
3.1 Relevant OSH KNOWLEDGE 2.1 Online 3.1 online
work procedures 3.1. OSH work Facilities, Discussion Observation/Demonstration
are identified in standards materials Online with oral questioning
accordance with 3.2. Industry tools and Interaction 3.2 online Third party
workplace related equipment Online report
policies work activities necessary Simulation
and procedures 3.3. General for the Online
3.2 Work OSH activity Research
Activities are principles
executed in 3.4. OSH
accordance with Violations
OSH work Non-
standards compliance
3.3 Non- work activities
compliance
work activities SKILLS
are 3.1
reported to Communication
appropriate skills
personnel 3.3
Interpersonal
skills
3.4
Troubleshooting
skills
3.5 Critical
thinking
skills
3.6 Observation
Skills

Unit of Competency: EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN

THE WORKPLACE

Module Title: Exercising efficient and effective sustainable practices in the workplace

Module Descriptor: This unit covers the knowledge, skills, and attitudes required to identify the
efficiency and effectiveness of resource utilization, determine causes of inefficiency and/ or
ineffectiveness of resource utilization and convey inefficient and ineffective environmental practices.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Identify the efficiency and effectiveness of resource utilization

LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
LO 3. Convey inefficient and ineffective environmental practices
 Details of Learning Outcomes:
LO 1. Identify the efficiency and effectiveness of resource utilization

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
1.1 Required KNOWLEDGE 2.1 Online 3.1 online Demonstration
resource 1.1. Importance Workplace Discussion 3.2 online Oral
utilization in the of 2.2 Tools, Online questioning
workplace is Environmental materials Interaction 3.3 online Written
measured using Literacy and Online examination
appropriate 1.2. equipment Simulation
techniques Environmental relevant to Online
1.2 Data are Work the tasks Research
recorded in Procedures 2.3 PPE
accordance with 1.3. Waste 2.4 Manuals
workplace Minimization and
protocol 1.4. Efficient references
1.3 Recorded Energy
data Consumptions
are compared to
determine the SKILLS
efficiency and 1.1 Recording
effectiveness of Skills
resource 1.2 Writing
utilization Skills
according to 1.3 Innovation
established Skills
environmental
work
procedures

LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
2.1 Potential KNOWLEDGE 2.1 Online 3.1 online Demonstration
causes of 2.1 Causes of Workplace Discussion 3.2 online Oral
inefficiency environmental 2.2 Tools, Online questioning
and/or inefficiencies materials Interaction 3.3 online Written
ineffectiveness and and Online examination
are listed ineffectiveness equipment Simulation
2.2 Causes of relevant to Online
inefficiency SKILLS the tasks Research
and/or 2.1 Deductive 2.3 PPE
ineffectiveness Reasoning 2.4 Manuals
are identified Skills and
through 2.2 Critical references
deductive thinking
reasoning 2.3 Problem
2.3 Identified Solving
causes of 2.4 Observation
inefficiency Skills
and/or
ineffectiveness
are validated
thru established
environmental
procedures
 LO 3. Convey inefficient and ineffective environmental practices

Assessment
Contents Conditions Methodologies Assessment Methods
Criteria
3.1 Efficiency and KNOWLEDGE 2.1 Online 3.1 online Demonstration
effectiveness of 3.1 Appropriate Workplace Discussion 3.2 online Oral
resource Personnel to 2.2 Tools, Online questioning
utilization are address the materials Interaction 3.3 online Written
reported to environmental and Online examination
appropriate hazards equipment Simulation
personnel 3.2 relevant to Online
3.2 Concerns Environmental the tasks Research
related corrective 2.3 PPE
resource actions 2.4 Manuals
utilization are and
discussed with SKILLS references
appropriate 3.1 Written and
personnel Oral
3.3 Feedback on Communication
information/ Skills
concerns raised 3.2 Critical
are clarified thinking
with appropriate 3.3 Problem
personnel Solving
3.4 Observation
Skills
3.5 Practice
Environmental
Awareness

Unit of Competency: PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE

Module Title: Practicing entrepreneurial skills in the workplace

Module Descriptor: This unit covers the outcomes required to apply entrepreneurial workplace best
practices and implement cost-effective operations.

Nominal Duration: 4 hours

Summary of Learning Outcome:

LO 1. Apply entrepreneurial workplace best practices

LO 2. Communicate entrepreneurial workplace best practices
 LO 3. Implement cost-effective operations

Details of Learning Outcomes:

LO 1. Apply entrepreneurial workplace best practices

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Good KNOWLEDGE 2.1 Simulated or Online 3.1 online
practices 1.1 Workplace best actual workplace Discussion Interview
relating to practices, 2.2 Tools, Online 3.2 online
workplace policies and materials and Interaction Third-party
operations are criteria supplies needed Online report
observed and 1.2 Resource to Simulation
selected utilization demonstrate the Online
following 1.3Ways in fostering required tasks Research
workplace entrepreneurial 2.3 References
policy. attitudes: and manuals
1.2 Quality  Patience 2.3.1 Enterprise
procedures  Honesty procedures
and  Qualityconsciousness manuals
practices are  Safetyconsciousness 2.3.2 Company
complied with  Resourcefulness quality policy
according to
workplace SKILLS
requirements. 1.1 Communication skills
1.3 Cost- 1.2 Complying with
conscious quality procedures
habits in
resource
utilization are
applied based
on industry
standards.
LO 2. Communicate entrepreneurial workplace best practices

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
2.1 Observed KNOWLEDGE 2.1 Simulated or Online 3.1 online
good practices 1.1 Workplace best actual workplace Discussion Interview
relating to practices, 2.2 Tools, Online 3.2 online
workplace policies and materials and Interaction Third-party
operations are criteria supplies needed Online report
communicated 1.2 Resource to Simulation
to appropriate utilization demonstrate the Online
person. 2.2 1.3Ways in fostering required tasks Research
Observed entrepreneurial 2.3 References
quality attitudes: and manuals
procedures  Patience 2.3.1 Enterprise
and practices  Honesty procedures
are  Qualityconsciousness manuals
communicated  Safetyconsciousness 2.3.2 Company
to appropriate  Resourcefulness quality policy
person 2.3
Cost- SKILLS
conscious 1.1 Communication skills
habits in 1.2 Complying with
resource quality procedures
utilization are
communicated
based on
industry
standards
LO 3. Implement cost-effective operations

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
3.1 KNOWLEDGE 2.1 Simulated or Online 3.1 online
Preservation 3.1 Optimization of actual workplace Discussion Interview
and workplace 2.2 Tools, Online 3.2 online
optimization resources materials and Interaction Third-party
of workplace 3.2 5S procedures supplies needed Online report
resources is and concepts to Simulation
implemented 3.3 Criteria for demonstrate the Online
in costeffectiveness required tasks Research
accordance 3.4 Workplace 2.3 References
with productivity and manuals
enterprise 3.5 Impact of 2.3.1 Enterprise
policy entrepreneuria procedures
3.2 Judicious l mindset to manuals
use of workplace 2.3.2 Company
workplace productivity quality policy
tools, 3.6 Ways in
equipment and fostering
materials are entrepreneuria
observed l attitudes:
according to  Qualityconsciousness
manual and  Safetyconsciousness
work
requirements. SKILLS
3.3
Constructive 3.1 Implementing
contributions preservation and
to optimizing workplace
office resources
operations are 3.2 Observing judicious
made use of workplace
according tools, equipment and
to enterprise materials
requirements. 3.3 Making constructive
3.4 Ability to contributions to office
work within operations
one’s 3.4 Sustaining ability to
allotted time work within allotted
and finances time and finances
is
sustained.