CHAPTER I

THE PROBLEM AND ITS BACKGROUND

This research includes the Introduction, Background of the Study, Significance of

the Study, Statement of the Problem, Hypothesis, Scope and Delimitation, Theoretical and
Conceptual Framework, Definition of Terms.

Introduction

In today's fast-paced technological era, computer systems play a vital role in almost
every aspect of our lives. It has become essential to possess technical skills in computer
system servicing to keep pace with the ever-evolving field of information and
communication technology (ICT). As such, developing technical skills in computer system
servicing has become a crucial aspect of education, especially for Grade 11 ICT students.
The study will examine the challenges faced by students in developing these skills and
investigate potential solutions to overcome these challenges. And the potential benefits of
developing technical skills in computer system servicing, such as increased employability,
improved problem-solving skills, and enhanced critical thinking abilities.

This research study will involve conducting interviews and surveys with Grade 11
ICT students, teachers, and industry experts to gain a comprehensive understanding of the
factors affecting the development of technical skills in computer system servicing. The
results of this study will provide valuable insights that can be used to enhance the quality of
ICT education and equip students with the necessary skills to thrive in the 21st century
digital world.

Background of the Study

Developing technical skills is crucial for ICT students because the field of information
and communication technology is constantly evolving, and employers require their
employees to have up-to-date technical skills. ICT students can keep current with emerging
technologies and tools by gaining technical abilities, making them more useful to potential
employers.

Furthermore, developing technical skills can lead to enhanced employability, as

companies seek applicants with the precise technical abilities needed for the position.

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Employers frequently utilize technical abilities as a screening criterion when hiring,
therefore having good technical skills can boost your chances of getting a job.

In addition, the ICT industry is extremely competitive, so ICT students may have an
advantage over other job applicants by developing technical skills. Employers are
constantly on the search for people with a varied set of technical abilities, so it is critical for
ICT students to acquire as many relevant technical skills as possible in order to boost their
employability.

Overall, technical skill development is crucial for ICT students pursuing employment
in the industry since it can lead to more work options, higher pay, and more job security.

The Computer System Servicing (CSS) curriculum trains students in the installation,
configuration, and upkeep of computer systems and networks. It enhances students'
abilities to do computer operations as well as to diagnose and troubleshoot computer
systems. The course improves a student's proficiency with fundamental computer software,
Windows setup, and PC hardware and software support. Simple programming and the
generation of budget forecasts based on departmental requirements are also covered in the
training. Nowadays, a large number of individuals utilize computers on a daily basis all
around the world. A basic understanding of computers will enable you to function in today's
society and save you from getting behind.

The capabilities of computers, software, and hardware all increase with time. For
instance, someone who has a basic understanding of a word processor may work more
quickly and enjoy themselves. Likewise, being proficient in computer language and
terminology makes you more productive when using other types of technology.
Furthermore, you can program these devices, know how to maintain them, and operate
more effectively with them if you have a deeper understanding of how to use computers.
Since it keeps them operating smoothly and effectively, computer repair is crucial. It can
also aid in avoiding the emergence of larger issues in the first place.

Those who maintain their computers on a regular basis might avoid expensive
repairs and downtime. The curriculum improves a student's proficiency with MS-DOS,
Windows, Linux, and PC software and hardware support, as well as with fundamental
computer application programs. Everyday people employ computers, which are found
worldwide. You will eventually need to use a computer to do your work, regardless of the
industry you decide to enter or are already in. Possessing basic computer abilities and
knowledge can help your job in a variety of ways. You can accomplish more with computers

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more quickly. Your productivity can be successfully increased by being able to use one. If
you don't know what you're doing, though, you can end up doing more harm than good.

The importance of technology in today's world is enormous, and it will only continue
to increase. The numerous advantages of employing computers in the classroom are
becoming more and more apparent to school districts and institutes of higher learning.
These days, almost everything is done online. In addition to enhancing student learning,
using computers in the classroom allows teachers to impart more knowledge to their
students. Here are a few ways that computers can enhance classroom instruction.

There are a number of websites that were created specifically to support students and
teachers. With messaging and discussion forums, these websites enable interaction
amongst classmates. Teachers can interact with their students by taking part in
discussions, marking homework, posting grades, and communicating with them. Knowing
how computer hardware and software operate will enable you to be flexible and grasp any
changes. When dealing with new programs, such as updated content management
systems or new technological features, having this knowledge might give you the upper
hand. As your job depends on your ability to use computers effectively, you must develop
the abilities to keep up with changes in the field.

According to a team of author and contributor of University College London (UCL)

2019 eResearch Domain Research Developing Technical Skills, Good Practice and
Careers explores the importance of technical skills in the workplace and how they can be
developed and enhanced to improve career prospects. The report highlights the need for
technical skills across a range of industries and sectors, and the benefits that come with
having a strong technical skill set.

The report also emphasizes the importance of good practice in developing technical
skills, including the use of apprenticeships, training programs, and on-the-job learning
opportunities. It also highlights the need for employers to provide a supportive and inclusive
workplace culture that encourages the development of technical skills and provides
opportunities for career advancement.

Overall, the report provides valuable insights into the role of technical skills in career
development and offers recommendations for individuals, employers, and policymakers on
how to foster the development of technical skills and support career progression.

Technological Skills in Higher Education—Different Needs and Different Uses by Ana luisa
Rodrigues et al. 2021

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 Technological skills development is a central issue for a country’s educational and
social policies. Throughout their school career, from primary to secondary education and
later in higher education, students have the opportunity to build and develop various skills,
including technological. Considering the different needs and different uses that these skills
encompass, these will certainly be necessary and useful in students’ academic and
professional life.

More than half of Filipino workers are using mostly general skills that are not attuned
to the modern technology-driven world, according to a recent study of state think tank
Philippine Institute for Development Studies (PIDS).

Technical-vocational education and training (TVET) programs can also be leveraged,

particularly for those who want to shift their career paths but do not have the necessary
skills and training needed for the job.

(Authored by PIDS senior research fellow Connie Bayudan-Dacuycuy and De La

Salle University professor Lawrence Dacuycucy 2022), the study found that around 62
percent of the country’s working population are working as service, clerical, and support
workers; service and sales workers; skilled agricultural, fishery and forestry workers; and
workers in elementary occupations. These jobs include software quality assurance analysts
and IT support staff.

This research shows a correlation about our study developing technical skills in
relation of employability seeing that as a grade 11 ICT student who aims to develop and
enhance more our technical skills to have a better and high chance of Employability in the
field of technical skills.

RA 10647 This Act shall be known as the Ladderized Education Act of 2014 states
the declaration institutionalizes laddered interface between technical-vocational education
and training (TVET) and higher education. With the accordance of constitutional guarantee
to promote the right of all citizen for quality and accessible education at all levels. To
establish, maintain, and support a complete, adequate, and integrated system of education,
relevant to the needs of the people, and to contribute to the national development.

It also acknowledges and encourages the development and defense of the inborn
permanent academic freedom that all institutions of higher learning already have. The
government must protect academic standards, equality principles, the timeliness and
uniformity of applications, admissions, and equivalency policies of higher education
institutions in order to achieve this goal.

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 According to RA 7796 Technical Education and Skill Development Authority (TESDA).
Act of 1994 a technical, vocational, and training program that focuses to train necessary
skills and knowledge required for a specific job. It aims to point out skills gap in the quality
of technical education and skills training in our country and provide more opportunities for
Filipino people to acquire some necessary skills in global competitive.

The RA 7796 or the Technical Education Skill and Development Authority (TESDA)
correlate to the study of Developing Technical Skills in Relation to Employability of the ICT
students. The subject Computer System Servicing (CSS) is under the TESDA law, and
technical skills are one of the main focus of the said subject. Its goal was to help ICT
students in their Employability related to the ICT strand.

This study provides both current and future ICT students with knowledge, abilities,
and experiences related to computer skills that they can apply to the courses they will be
taking. As they grow to be the learners' source of hope and courage in ICT.

The following Beneficiary of this Study:

To Teacher’s: The teacher's will use to create instructional resources and activities
for their students or to assist in gathering information about student achievement.

To current and incoming ICT students: To use in their future careers related to
Computer technology. And to assist aspiring ICT students be familiar with computer system
servicing.

To Future Researcher's: The next researcher's will have knowledge about the
computer and they will be able to discover different things relevant to their studies in the
future.

Statement of the Problem

1. The demographic of the grade 12 ICT students in terms of:

1.1 basic skills

1.2 major skills

2. What are the Computer System Servicing 1 and 2 skills?

3. What are the employability skills needed of the grade 12 ICT students?

4. What is the relation of Technical skills and Employability?

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5. Is there Significance in relation to the Technical skills and Employability of the Grade 12
ICT students?

Hypothesis

1. The research help students develop and enhance their technical skills.

2.There is no significance in the development and enhancement to the student technical

skills.

Scope and delimitation

This study’s main goal is to investigate the technical skills in computer system
servicing of Grade 11 ICT student’s in Kasiglahan Village Senior High School.

This study is dedicated to the ICT student’s in Kasiglahan Village Senior High School
where the study focuses on how they develop their technical skills in computer servicing
system and get the suitable learning technique to enhance more of their technical skills.
This investigation did focus on how development and enhancement alone but on the better
techniques uses in students.

Theoretical Framework

This study is anchored on the skills theory Katz (1955:34) and theory of Employability
by Yorke and Knight (2004). Katz defined skills as what the leaders are he argued that
effective leadership or management depends on three basic personal skills:
technical, personal, and conceptual. According to Katz (1955:34) these skills are required to
a different extent at different levels of management. Leaders must possessed technical
skills that assist them optimizing managerial performance. On the three skills set defined by
Katz, technical skills are the broadest. On the other hand, the theory of employability by
Yorke and Knight (2004) states that employability as the outcome of one’s learning,
achievements and understanding of personal skills to be successful in employment in their
chosen career thus developing technical skills is a crucial skill to be honed and possessed
by employees to perform their task and do the best of their ability in the workplace and
make more valuable candidate for employers.
Conceptual Framework

Process
Frame 1: The first figure Indicate the Independent variable which is the Technical skills that
affect the Dependent variable.

Frame 2: The second figure indicate the Process that results the Dependent variable. This
includes conducting interviews, survey and questionnaires.

Frame 3: The third figure consist of employability and computer literacy that serves as the
Dependent variable affected by technical skills.

Input consist of the Technical Skill which serve as an Independent variable. For
process, it includes questionnaire that were utilize, conducting interviews and surveys, and
an interpretation of data collected. The Output consists of the factors as a result of the
development of the Independent variable.

Definition of Terms

Apparent - gradually recognized and used.

Computer operations - an action that is carried out to accomplish a given task.
Computer technology - inventions related to or associated with computers and devices with
a central processing unit.
Configuration - an arrangement of elements in a particular form, figure, or combination.
Crucial - Refers to an extremely important steps that cannot be skipped.
Diagnose and troubleshoot computer systems - a systematic process used to locate the

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cause of a fault in a computer system and correct the relevant hardware and software
issues.

Employability - pertaining to the specific field of job that requires technical skills proficiency.
Enhancing student learning - used to describe the application of technology to teaching and
learning.
Enormous - Something huge that could uncontrollably increase.
Fundamental computer application programs - a central or primary principle of learning, or
studying some basic set of instructions of computers.
Fundamental computer software - a central or primary rule or principle set of instructions,
data or programs used to operate computers and execute specific tasks.
Hardware support - the replacement or repair of physical components within a unit including
where necessary the reinstallation of the operating system to a factory default condition.
Installation - the action or process of installing someone or something, or of being installed.
Linux - a Unix-like, open source and community-developed operating system for computers,
servers, mainframes, mobile devices and embedded devices.
MS-DOS - is an operating system developed for PCs with x86 microprocessors.
New technological features - the most current version of remote access electronic
functionality for an on demand solution package as identified in the documentation.
Operating system- is the program that, after being initially loaded into the computer by a
boot program, manages all of the other application programs in a computer.
PC hardware - a collective term used to describe any of the physical components an analog
or digital computer.
PC software - based software applications to be utilized by Customer in connection with the
Services, as such software applications are described in schedule.
Proficiency - being skilled or knowledgeable in a certain subject.
Simple programming - a service provided by a software publisher that delivers technical
product help and advice to registered users.
Software support - a service provided by a software publisher that delivers technical
product help and advice to registered users.
Technical skill - are the specialized knowledge and expertise required to perform specific
tasks and use specific tools and programs in real world situations.
Updated content management systems - is software that helps users create, manage, and
modify content on a website without the need for specialized technical knowledge.
Windows - is a separate viewing area on a computer display screen in a system that allows
multiple viewing areas as part of a graphical user interface.
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Windows setup - is a utility application in the Windows operating systems that is used for
installing software/applications.
Word processor - used to write and revise documents, compose the layout of the text, and
preview on a computer monitor how the printed copy will appear.

Ladderized Education Act of (2014) An Act Strengthening the Ladderized Interface

Between Technical-Vocational Education and Training and Higher Education.
Philippines: The Law Phil Project.

William Haworth, Developing Computer Skills. University of Southampton: LLAS Centre

for Languages, Linguistics and Area Studies.

Ana Luisa Rodrigues, et al. (2021) Technological Skills in Higher Education—Different

Needs and Different Uses. Portugal: MDPI Publisher of Open Access Journals.

Manze Yorke and Peter Knight (2003) Theory of Employability. Learning, Curriculum and
Employability in Higher Education. Germany: ResearchGate.

Most Pinoy workers lack upgraded skills for ICT, analytics jobs (2022) Philippines:
Newsbytes.PH.

University College London UCL (2019) eResearch Developing technical skills, good
practice & careers. London: UCL Research.

Joshwcomeau, The Importance of Learning CSS.

Indeed, Editorial Team (2022) “5 Reasons Digital Literacy Is Important for Educators”
Indeed.

Computer System Servicing NCII. Perpertualdalta.edu.ph

http://perpetualdalta.edu.ph/courses/computer-hardware-servicing