The client reportada error durante la calibración de artefactos.

Se realizó la visita técnica para revisar el problema reportado. Se verificó que durante la prueba
de calibración de artefactos, durante la calibración con filtro de ALUMINIO presenta el mensaje
de error “An error occurred while capturing parto f the view” visualizado en la pantalla, y en la
sección inferior un mensaje de alarma de GCB(14:48) AEC PRE- EXPOSURE TOO HIGH.

Se realizó una prueba de calibración de artefactos (AL) en modo AEC manual, pasando
exitosamente la prueba.

Se realizaron pruebas con phantom ACR como modo paciente, pasando todas las pruebas
respectivas en los modos 2D, Combo, Combo HD, Tomo sin mensaje de error.

Se realizó calibración de ganancia, calibración de geometría, calibración de dosis, VTA TOMO

MOTION CALIBRATION. Verificación del desplazamiento de la ruleta de filtros de acuerdo al
tipo de filtro seleccionado en la pantalla de control, verificación del desplazamiento de la grilla
dentro y fuera. Y el problema se sigue reflejando solo en la calibración de artefactos
(ALUMINIO).

Subject: Calibration Artifacts Error.

Dear [Recipient],

I trust this message finds you well. We would like to bring to your attention an issue reported
by the client during the calibration of artifacts. Subsequently, a technical visit was conducted to
address the reported problem.

It was observed that during the artifact calibration test with an ALUMINUM filter, an error
message, "An error occurred while capturing part of the view," appeared on the display.
Additionally, in the lower section, an alarm message "GCB(14:48) AEC PRE-EXPOSURE TOO
HIGH" was displayed.

A manual calibration artifact (AL) test in AEC mode was successfully completed without
encountering any issues. Further tests were conducted using an ACR phantom in patient mode,
passing all relevant tests in 2D, Combo, Combo HD, and Tomo modes without any error
messages.

Calibration processes, including gain calibration, geometry, dose, and VTA Tomo Motion
Calibration, were carried out successfully. The rotation of the filter wheel was verified
according to the selected filter type on the control display. Additionally, the movement of the
grid in and out was confirmed. However, the reported problem persists exclusively during the
calibration of artifacts with an ALUMINUM filter.
Please find attached a detailed of images and logs that our findings for your thorough review.
Your prompt attention to this matter is highly appreciated, and we kindly request a
comprehensive evaluation to determine the root cause of the issue.

Should you require any further information or clarification, please do not hesitate to contact
us.

Thank you for your prompt consideration.

Sincerely,

[Your Full Name]

[Your Position]

[Your Contact Information]