PROCEDURE FOR Ref No : AMF-P-02

CONTROL OF NON Rev No : 01

CONFORMING PRODUCT Date: 01/11/2017

1] PURPOSE:

To establish a procedure for handling the non-conforming situation and disposition

action with respect to product, process and system.

2] SCOPE:

Applicable to all stages which are Viz. incoming, process and final stages,
customer complaints, Rework.

3] RESPONSIBILITY:

Incoming, In-process and final - QC, Production in charge/Supervisors

QMS - MR

4] PROCEDURE:
4.1] Any deviation with respect to Stage control plan, specification, drawings and
defined system will be treated as non-conformance and is applicable to incoming,
in process and final stages and customer end rejections and all the products where
identification (inspection and test) status is not available.

4.2] The non conformance will be recorded at all stages as follows:

SL. STAGE OF NON RESPONSIBLE TO

RECORD REFERENCE
NO. CONFORMANCE RECORD
1. Incoming N.C. QA Incoming N.C. Register
2. In-process/ Final Production / QA In-process/ Final N.C.
N.C. 1. N.C. observed in-process stage
will be recorded in “In-house
Rejection File”

2. N.C. observed at final stage in

thickness, hardness, tensile –
will be recorded in the Rework
register

3. Customer End QA Customer complaint & rejection

Rejections / register.
Customer
complaints
4. System related MR Audit report
4.3] The details of Non-conformance will be recorded in the “In-house Rejection File”
mentioned as above and all NC products will be identified by red color mark or with
marker pen on the product/components along with tag.

Prepared By: MR Approved By: MP

 PROCEDURE FOR Ref No : AMF-P-02
CONTROL OF NON Rev No : 01
CONFORMING PRODUCT Date: 01/11/2017

4.4] Review and disposition of non conforming product.-

4.4.1] MR will conduct the everyday rejections meeting with all department heads/ asst.
in-charge to discuss about in house rejections & customer end rejection details.

The non conformance report will be reviewed and the responsibility for deciding
the disposition action will be as follows:-

SL. STAGE OF N.C. AUTHORITY TO RESPONSIBILITY TO REVIEW

NO. TAKE DISPOSITION DISPOSITION
ACTION
MP/ Quality In-
1. Incoming charge MP & CFT

MP/ Quality In-

2. In process & Final
charge CFT
Rejection related to MP/ Quality in-
3. CFT
powder coating charge

4.4.2] The disposition action may be taken:

a. Rework to meet the specified requirements
b. Accepted by concession
c. Rejected or scrapped.

4.4.3] Disposal for all non-conforming products (rejected products) will be scrapped.
Authorized personnel as mentioned in above table will send it after approval.

4.5] NOTIFICATION: -

4.5.1] In case of non-conformance with respect to incoming items, the supplier will be
informed through correspondence. In case of in house non-conformance,
Production supervisor will be informed about the details of non-conformance.

4.5.2] The corrective will be taken as per procedure (AMF-P-04)

4.5.3] The Non Conformances and actions taken at all the stages will be reviewed in the
Daily Rejection Review Meeting.

4.6] CUSTOMER END REJECTIONS:

4.6.1] All the customer end rejections will be analyzed (Defect & quantity) & recorded by
QA Department in CUSTOMER COMPLAINT & REJECTION REGISTER

Corrective Action will be taken based on the priority. The action taken will be
recorded in the CUSTOMER COMPLAINT & REJECTION REGISTER

Prepared By: MR Approved By: MP

 PROCEDURE FOR Ref No : AMF-P-02
CONTROL OF NON Rev No : 01
CONFORMING PRODUCT Date: 01/11/2017

At the end of month summary of customer end rejection will be obtained from
CUSTOMER COMPLAINT & REJECTION REGISTER.

4.6.2] Quality In-charge will review the above summary of customer end rejection with
concern department and with MP , if required, and initiate corrective action based
on priority.

These actions are also recorded in CUSTOMER COMPLAINT & REJECTION

REGISTER

4.6.3] Quality In-charge will inform customer regarding action taken, if insisted by
customer.

4.6.4] Corrective action will be taken as per the procedure (AMF-P-04)

4.6.5] The status of customer end rejection will be reviewed in Monthly Rejection Review
Meeting.

4.6.6] All customer complaints & corrective action taken will be recorded in CUSTOMER
COMPLAINT & REJECTION REGISTER.

4.7] CONTROL OF NON-CONFORMING PRODUCT (10.2):

4.7.1] If any item at any after molding or painting stage is not identified, the same will be
brought to the notice of the concerned supervisor, who will in turn arrange to get it
inspected and provide the test status, till than product/ material will be treated as
non-conforming material/ product. Necessary identification will be given for
component/ identification in stores at non-conforming area.

4.7.2] The inspection will be carried-out as per control plan/ quality plan/ work
instructions, and any non-conforming product will be identified.

4.8] CONTROL OF REWORKED PRODUCT (8.7.1.4):

4.8.1] Reworking will be done as per the instructions provided in the respective stage
control plan to meet the specified requirements. Reworked items will be taken up
for re-inspection. Records of reworking carried & re-inspection status will be
maintained in the respective Non conformance control register.

4.9] CUSTOMER INFORMATION:

4.9.1] Customer Representative/QA In-charge will promptly inform the customer in event
of shipment/dispatch of non-conforming components, with prior approval.

Prepared By: MR Approved By: MP

 PROCEDURE FOR Ref No : AMF-P-02
CONTROL OF NON Rev No : 01
CONFORMING PRODUCT Date: 01/11/2017

4.10] CUSTOMER WAIVER:

4.10.1] Customer Representative/Quality In-charge will obtain prior clearance from the
customer whenever deviated product is to be dispatched.

4.10.2] Quality In-charge will interact with the customer in consultation with MP for getting
necessary clearance. Records of such clearance will be maintained in the
Internal Audit NC Record (AMF-MR-F-05). Records will give clear indication for
the Qty. / period for which the clearance will be valid.

4.10.3] Quality A In-charge will ensure proper identification of the components dispatched
under clearance. Identification details will be mentioned in the Register.

4.10.4] Upon expiry of the authorization QA In-charge/MP will ensure compliance as per
previous PPAP or updated specification as per customer specification.

4.10.5] Any kind of Supplier request for authorization from AKASH METAL FORMING for
product / process changes will be received by Customer Representative/,MP.

4.10] QMS RELATED NON-CONFORMANCE:

4.10.1] In case non-conformance, the actions will be taken as defined.

4.11] PROCEDURE FOR INTERNAL AUDIT (AMF-P-03)

5.0 DOCUMENT / RECORD REFERENCE:

5.1 PROCEDURE FOR CORRECTIVE ACTION (AMF=P-04)

5.2 PROCEDURE FOR INTERNAL AUDIT (AMF-P-03)
5.4 INTERNAL AUDIT NC RECORD (AMF-MR-F-05)
5.5 CUSTOMER COMPLAINT & REJECTION REGISTER (AMF-QA-F-17)

Prepared By: MR Approved By: MP