REF NO AMF-P-03

PROCEDURE FOR
CORRECTIVE ACTION REV NO 01
DATE : 01/11/2017

1] PURPOSE :

To establish a Procedure for taking Corrective action for Non conforming

situations to avoid recurrence / prevent occurrence of the same.

2] SCOPE :

For Major Non conforming situation in-house and for all Customer Complaints
& rejections

3] RESPONSIBILITY :

MP 2 & CFT
Quality In-charge, Process owners

DEFINITION:

CORRECTIVE ACTION:

Action taken to eliminate causes of actual NC to avoid re-occurrence of

problem will be treated as corrective action.

CORRECTIVE ACTION IMPACT:

When corrective action is extended to other similar products and processes,

FMEA, Control plan the action will be treated as corrective action impact.

4] PROCEDURE :

4.1] Major Product Non conformances, Material Non conformances, All Customer
complaints and their disposition actions will be taken and recorded as
described in Procedure (AMF-P-02). The input for non-conformances will be
taken from CUSTOMER COMPLAINT & REJECTION REGISTER (AMF-QA-
F-17)

4.2] On daily basis N.C. will be monitored in NC register & based on cost,
repetitiveness of the problem and major rejection quantity and immediate
customer’s requirements correction/corrective action will be taken & recorded.

4.3] On monthly basis all the N.C. (rejections) will be analyzed by Production I/c in
interaction with Quality Assurance in charge & MP 2 to check effectiveness of
the above actions taken & to decide long-term corrective action plan.
Considering the severity/ cost impact/ repetitiveness of NC, CFT team will
decide the product for which corrective actions have to be taken.

Prepared By: Mr. Harish Nayak Approved By: Mr. Ashwin Macha
 REF NO AMF-P-03
PROCEDURE FOR
CORRECTIVE ACTION REV NO 01
DATE : 01/11/2017

Records of the same will be maintained in the CORRECTIVE &

PREVENTIVE ACTION REPORT 8D (AMF-QA-F-15).

Customer complaints will be reviewed during the daily meeting & monthly
rejection review meeting.

4.4] Verification of corrective action and its effectiveness will be monitored at the
appropriate time frame. Till this time NC will be treated as open. Quality
Assurance I/c and/or MR will verify whether the actions are taken and they
are effective. Effectiveness will be ensured as a downward trend in the Non-
conformance / Customer complaint.

After planning/ taking corrective action on Customer compliant, if required

Corrective action report is sent to customer through letter and return reply is
sought within 10 days. If reply does not come on or within 10/15 days learnt
that customer is satisfied and complaint is closed.

4.5] The effectiveness of Corrective actions will be discussed during the Rejection
Review Meeting.

4.6] PROBLEM SOLVING (10.2.3)

4.6.1] For taking necessary corrective actions, use of disciplined problem solving
techniques such as Cause and Effect diagram, Pareto Analysis, Why Why
analysis etc. will be used to identify the root cause for different non-
conformance.

In case of customer prescribed problem solving format exists, AMF will use
the prescribed format.

4.7] ERROR PROOFING (10.2.4)

4.7.1] AKASH METAL FORMING will use mistake-proofing methods on taking

corrective action as appropriate depending upon nature of N C.

4.8] CORRECTIVE ACTION IMPACT (10.2)

4.8.1] AKASH METAL FORMING will apply corrective action taken & controls
implemented to other similar operation / process / type of casting to eliminate
the cause of non-conformity.

4.9] REJECTED PRODUCT TEST/ ANALYSIS :

4.9.1] Customer rejected products will be analyzed; Record of the same will be made

Prepared By: Mr. Harish Nayak Approved By: Mr. Ashwin Macha
 REF NO AMF-P-03
PROCEDURE FOR
CORRECTIVE ACTION REV NO 01
DATE : 01/11/2017

available. AKASH METAL FORMING will ensure that the cycle time for
reviewing & analyzing the rejected product is minimized. Records of the
analysis carried out will be maintained made available upon request. This
analysis will trigger the Corrective action initiation to prevent recurrence.

4.10] All system related non-conformance will be identified in the internal quality
audits. The corrective action will be planned and verification of the same will
be monitored through the follow up activities. The details of the same will be
recorded.

Note: Whenever any Non-conformance occurs at customer end or in-house:

related FMEA, control plans will be reviewed & if necessary revised.

5] DOCUMENT / RECORD REFERENCE:

5.1] PROCEDURE FOR CONTROL OF NON CONFORMING PRODUCT (AMF-QSP-21)

5.2] INTERNAL AUDIT NON CONFORMANCE RECORD (AMF-MR-F-05)
5.3] CUSTOMER COMPLIANT & REJECTION REGISTER (AMF-QA-F-21)
5.4] CORRECTIVE & PREVENTIVE ACTION REPORT 8D (AMF-QA-F-15)

Prepared By: Mr. Harish Nayak Approved By: Mr. Ashwin Macha