JOB DESCRIPTION

EXPORT & NVOCC SUPERVISOR

Document Number : PSLI-HRGA-JD-007

Revision : 00
Effective date : 25 March 2022

Amendment History:
Revisio
No. Date Amendment Brief Explanation
n

Prepared, Checked, Approved,

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Department : OPERATIONAL
Scope of Work : Export Operation
Title : Export & NVOCC Supervisor
Organization Chart :
Reporting to : Export Operation & Warehouse Team Junior Manager
Supervise for : Export & NVOCC Senior CS
Export Customer Service
Export Administration
Export Field Operation

Duties and Responsibilities

1. To implemented the standard operating procedures for Export Customer Service

2. To implemented the target of handling shipments for Export Customer Service
3. To do job as done by Export Customer Service
4. To maintain customers by minimizing complaints and maximizing services
5. To improve the knowledge of Export Customer Service related with forwarding business
6. To supervise & monitor the work processes to minimize errors to avoid extra costs and miss handling
7. To minimize operational costs
8. To enhance the team work
9. To support sales division if there is an update quotation to be confirmed to the customer
10. To checked (cost control) for incoming invoices from vendors to ensure they are appropriate and correct
11. To enhance good communication and relationship both externally and internally
12. To inform subordinates if there is an update rate and new regulations related to Export
13. To participate in the set-up and follow-up of internal standard procedures to increase productivity and work
effectiveness
14. To perform other related tasks assigned by Export Operation & Warehouse Junior Manager

Authority
- Give warning to subordinates

Qualification
Education:
- Min. D3 all major
- Preferable D3 in Transportation Management

Required experience:
- At least 4 year(s) in freight forwarding company

Required skills:
- Computer literate
- Fluent in English
This document is digitally approved and does not require approval signature. Controlled Document is stored in
the Sharing Folder ISO (\\192.168.1.47) and uncontrolled if printed and location changed.
 : PSLI-HRGA-JD- Revisi
JOB DESCRIPTION Number : 00
007 on
EXPORT & NVOCC
SUPERVISOR Effective
: 25 March 2022 Page :3/2
Date

- Communication

Training :
- Leadership
- Communication

This document is digitally approved and does not require approval signature. Controlled Document is stored in
the Sharing Folder ISO (\\192.168.1.47) and uncontrolled if printed and location changed.