JOB DESCRIPTION

EXPORT & NVOCC CUSTOMER SERVICE

Document Number : PSLI-HRGA-JD-008

Revision : 00
Effective date : 25 March 2022

Amendment History:
Revisio
No. Date Amendment Brief Explanation
n

Prepared, Checked, Approved,

This document is digitally approved and does not require approval signature. Controlled Document is stored in
the Sharing Folder ISO (\\192.168.1.47) and uncontrolled if printed and location changed.
 JOB DESCRIPTION Number : PSLI-HRGA-JD-008 Revision : 00
EXPORT & NVOCC
CUSTOMER SERVICE Effective
: 25 March 2022 Page :2/3
Date

Department : OPERATIONAL
Scope of Work : Export Operation
Title : Export & NVOCC Customer Service
Organization Chart :
Reporting to : Export & NVOCC Supervisor
Supervise for : -

Duties and Responsibilities

1. To receive shipping instruction or stuffing plan information from shipper

2. To check and send the schedule of vessel to shipper and receive confirmation from shipper
3. To create Job number on E-Log systems
4. To create shipping instruction and send it to Shipping Line or Co-loader
5. To receive D/O or booking confirmation for empty container collection at the container depo
6. To planning the stuffing process with trucking vendors and informing export operations
7. To provide the document of invoice and packing list and submit to PPJK Staff for PEB drafting
8. To send the draft of PEB to Shipper for approval
9. To monitor NPE response with PPJK Staff
10. To ensure stuffing process according to the schedule and container is loaded to vessel
11. To prepare cash advance for operational and storage costs at the Container Terminal
12. To input final shipping instruction data
13. To make draft HBL and send to Shipper for approval and check MBL
14. To request invoices from Shipping Line or Co-loaders and process the payment
15. To check the departure of vessel, print the HBL and request the final MBL to the Shipping Line or Co-
loader
16. To send pre alerts or final documents to overseas agents/consignees
17. To create job sheets, complete supporting documents before submitted to export administration
18. To perform other related tasks assigned by the NVOCC & Export Supervisor
19. Monitoring trucking vendor for delivery processed to ensure cargos delivered as requested

Authority
1. Instruct and handed over related document to PPJK Staff for PEB drafting
2. Asking approval of PEB to customer

Qualification
Education:
Min. Diploma degree, preferable majoring in Transportation Management

Required experience:
1. At least 2 year(s) in freight forwarding company

This document is digitally approved and does not require approval signature. Controlled Document is stored in
the Sharing Folder ISO (\\192.168.1.47) and uncontrolled if printed and location changed.
 JOB DESCRIPTION Number : PSLI-HRGA-JD-008 Revision : 00
EXPORT & NVOCC
CUSTOMER SERVICE Effective
: 25 March 2022 Page :3/3
Date

Required skill:
1. Computer literate
2. Understanding export procedure
3. Communication

Training:
1. Export Procedure
2. Communication

This document is digitally approved and does not require approval signature. Controlled Document is stored in
the Sharing Folder ISO (\\192.168.1.47) and uncontrolled if printed and location changed.